The Secret PM Handbook

SEPTEMBER 1, 2016

The importance of mental models. Model of the brain – in yarn (CC 2.0 by Linden Tea ). There’s been an explosion – at least in my feed – of folks talking about the importance of having a lot of good mental models to help you make better decisions. A lot of this goes back to a talk by Charlie Munger at USC Business School in 1994. He’s the other old white guy who works with Warren Buffet at Berkshire Hathaway making lots of high-payoff investments.

Product Management 199

Product Management Product Manager Management Management 199

UserVoice

AUGUST 30, 2016

Bill Gates once famously said “Your most unhappy customers are your greatest source of learning.” While it’s a poignant quote, it doesn’t mean unhappy customers are your goal (there’s only so much positive spin Silicon Valley can put on failure). Prevention, as always, is the best medicine. With that in mind, here are 7 of the most common customer feedback nightmares Product Managers face and a.

User Testing 222

User Testing Customer Feedback Product Management Product Manager 222

The Product Bistro

AUGUST 30, 2016

I bought a copy of “ The Phenomenal Product Manager ” in 2009 or so on a lark. I was changing jobs, and had some time to read/hone my skills, and see what I could be missing. Written by Brian Lawley, the top man at the 280Group , a consultancy, and training organization with deep product management and product marketing skills and reputations, I was at first put off by how thin the book was.

Books 150

Books Product Management Product Manager Management 150

svpg

AUGUST 29, 2016

The Product Designer Role. You got the go ahead to hire some in-house designers. That’s great news! Up until now you’ve been relying on an external agency for the majority of your design work and this is going to enable you to create a team that is much more responsive and predictable. Your next task is to define the product design role within your company.

Product Research 73

Product Research User Testing Customer Experience Customer Feedback 73

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Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

Data Visualization

The Secret PM Handbook

SEPTEMBER 2, 2016

A Very Creative Block – Penrose Triangle by Wes Peck, CC 2.0 license. We product managers are inventing stuff most of the time. Whether it’s new features, or designs, or go to market materials, or just making decisions. And that means we are going to have creative blocks. A lot. That is, except for those times when we can steal stuff from others.

Framework 170

Framework Presentation Product Management Product Manager 170

Ken Norton

AUGUST 31, 2016

Product vs. managerial career paths -. In an earlier newsletter, I wrote about product management career paths and why we should create opportunities for PMs who don’t necessarily want to become senior managers. I received a lot of feedback on that article, including a surprising number of you who, like me, prefer staying close to the.

Article 77

Article Product Management Product Manager Management 77

Haines-Group

SEPTEMBER 1, 2016

35% of those who have done research DON’T share the results internally within their organization. 88% fail to hold an interactive workshop of some kind to discuss the findings. These are lost opportunities. Best Practice: S etup a Big Tent If you are going to do research, share the results. It’s in the sharing of new (or confirmed) insights that the real learning and problem solving happens.

User Testing 60

User Testing Product Research Finance Workshop 60

Product Innovation Educators

AUGUST 29, 2016

I enjoyed a wonderful conversation with Saeed Khan. He started the On Product Management blog and has been a career product manager, working in Toronto, Canada and Silicon Valley. He is also a frequent speaker at product management events, including ProductCamps. I saw a presentation Saeed did on the topic of successfully using product management metrics.

Product Management 49

Product Management Product Manager Management Management 49

Nir Eyal

AUGUST 31, 2016

Is the world more distracting? Sometimes it seems that way. With our digital devices buzzing, world events demanding our attention, and more things to entertain us than ever before, it certainly seems harder to focus on what’s really important. And yet, focus is exactly what it takes to get things done and get ahead. Distraction […]. The post Conquer Distractions With This Simple Chart appeared first on Nir and Far.

Entertainment 55

Entertainment Events Technology 55

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

TSIA

AUGUST 31, 2016

Technology Services World conferences are the best place to learn new business strategies from leading technology and services industry experts, network with peers, and explore the latest solutions that can help your business grow and thrive for years to come. At TSW Las Vegas 2016, you'll join over 1,600 other service leaders from all areas of tech to learn how to prepare your organization for the future of cloud-based service offers and business models with our theme, “Aligning for G

Technology 40

Technology Strategy 40

Ken Norton

AUGUST 31, 2016

Product vs. managerial career paths -. In an earlier newsletter, I wrote about product management career paths and why we should create opportunities for PMs who don’t necessarily want to become senior managers. I received a lot of feedback on that article, including a surprising number of you who, like me, prefer staying close to the.

Article 40

Article Product Management Product Manager Management 40

Product Innovation Educators

SEPTEMBER 2, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Using the “jobs-to-be-done” framework for better products. I’m a big fan of the jobs-to-be-done tool for deeply understanding customer problems and motivation. The approach asks “what job did you hire a product to do” to understand the motivation of product purchases.

Customer Feedback 48

Customer Feedback Product Management Product Manager Feedback Software 48

dscout People Nerds

AUGUST 29, 2016

A People Nerds interview with Susan Kresnicka.

Entertainment 45

Entertainment 45

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

TSIA

AUGUST 31, 2016

When exploring Glassdoor, LinkedIn, Indeed or any broad collection of job boards, it is hard not to take notice of the increasing volume of Customer Success Manager (CSM) jobs that are available in the marketplace today. A recent Glassdoor job search for “Customer Success Manager” in the United States yielded close to 6,000 jobs. Additionally, one of my top inquiry requests from TSIA members has been focused on establishing Customer Success organizations and the capabilities and skil

Management 40

Management Management 40

Ken Norton

AUGUST 31, 2016

Product vs. managerial career paths -. In an earlier newsletter, I wrote about product management career paths and why we should create opportunities for PMs who don’t necessarily want to become senior managers. I received a lot of feedback on that article, including a surprising number of you who, like me, prefer staying close to the.

Article 40

Article Product Management Product Manager Management 40

Sachin Rekhi

AUGUST 28, 2016

Ever since I committed to being an infinite learner , I've been executing on a daily one hour learning ritual. While it's easy to say that continuous learning is important to me, I knew that if I didn't proactively dedicate time in my day to it, it wouldn't become a habit. So I set aside an hour first thing in the morning with my morning cup of coffee (or two) to this ritual.

Technical Review 144

Technical Review Product Research Weak Development Team Books 144

TSIA

AUGUST 30, 2016

When technology companies need to grow their revenue and profits, they come to TSIA. We provide our members with the relevant industry research, business frameworks, and benchmarking they need to optimize their service businesses, overcome top challenges, and achieve their goals. To share an example of what you can accomplish with a TSIA membership, here's a case study of how we helped one of our members within the industrial equipment industry improve customer adoption of their technology w

Research Software 40

Research Software User Testing Framework Technology 40

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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