Ken Norton
MARCH 23, 2016
How do you organize engineering around use cases? -. In an earlier newsletter, Don’t Ship the Org Chart, I encouraged you to organize your PM team the way your customers see the world, not around your code repository. I received several noteworthy responses and would like to share two with you. Organize engineers around use cases too Noah Weiss.
The Product Coalition
MARCH 25, 2016
Can the world live without loyalty programs? To the business this means more loyal customers, more repeat purchases and more transactions to understand customer behavior so that the shopping experience can be improved. So everyone wins, doesn’t it? Certain businesses believe loyalty program is the dynamo behind higher customer life-time value. However, creating this loyalty requires a form of “customer retention” spend.
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Andrew Chen
MARCH 21, 2016
[Hi readers, I recently met some amazing folks at Mixpanel – Justin Megahan and Amelia Salyers – who interviewed me for their “Grow and Tell” series. This was originally published on the Mixpanel blog , and I’m excited to re-publish it here too. Thanks to Suhail , founder/ceo of Mixpanel, for helping set this up. Hope you enjoy the interview.
TSIA
MARCH 25, 2016
At TSIA, we are dedicated to helping services organizations both large and small grow and advance in the technology industry. We'd like to take the opportunity to welcome our newest members, as well as acknowledge companies already a part of the TSIA community who have recently expanded their membership to include additional service disciplines TSIA has to offer.
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Oren Steinberg
MARCH 20, 2016
Patient engagement platforms are becoming more and more popular with healthcare providers and even pharmaceutical companies. The concept of patient engagement addresses unmet needs around a patient centric approach: empowering patients and family members to better manage their health and care. Sounds great, doesn’t it. So how come so many patient engagement platforms are still far from delivering on the promised value and ROI?
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
dscout People Nerds
MARCH 25, 2016
A dscout People Nerds interview with Dan Makoski.
TSIA
MARCH 22, 2016
Support organizations have always been under constant pressure to deliver better service at a lower cost. This is especially true now, as the industry-wide trend of flat or declining product sales is prompting executives to call upon their support organizations to drive even more high-profit revenue. However, before this level of cost-effective improvement can be achieved, support service organizations must focus on transformation in four key areas.
Product Talk
MARCH 23, 2016
I continue to be surprised by how many product managers aren’t familiar with dual-track development. I don’t care if you know the buzzwords or if you can define the difference between product discovery and product delivery. But if you work in product management, you should know that a fundamental shift has been happening in our field for years. And it’s time you start exploring that shift.
UserTesting
MARCH 22, 2016
Great experiences may feel magical, but they’re not magic. For every memorable and delightful user experience, there can be hundreds (if not thousands) of hours dedicated to research, prototyping, and designing. We sat down with Jason Ogle , champion of … The post User-centered design thinking and the product lifecycle: an interview with User Defenders’ Jason Ogle appeared first on UserTesting Blog.
Speaker: Anne Steiner and David Laribee
As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.
Roy Madden
MARCH 22, 2016
Storyful has become a leading expert in real-time discovery, monitoring and verifying social media conversations and content. Their 200-person global team helps news organizations and brands stay on top of current events as they unfurl. “We discover and verify the content from social media using our own technology and open source technology [editor’s note: including Feedly!
UserTesting
MARCH 21, 2016
This post is an excerpt from The Product Manager’s Guide to Customer-Centered Growth. It’s the first step in a proven 5-step experimentation framework originally developed by HubSpot’s VP of Growth, Brian Balfour. Enjoy! Every company wants to grow their … The post 11 ways to generate data-driven growth experiments appeared first on UserTesting Blog.
UserTesting
MARCH 25, 2016
“Growth is a system, not a bag of tricks”. —Andrew Chen , Head of Supply Growth at Uber. Growing your product isn’t about one-off tactics, secrets, or hacks. Sustainable growth comes first from building a ‘must-have’ experience. And then … The post How to set OKRs for your growth team: a brief introduction appeared first on UserTesting Blog.
UserTesting
MARCH 21, 2016
This post is an excerpt from The Product Manager’s Guide to Customer-Centered Growth. It’s the first step in a proven 5-step experimentation framework originally developed by HubSpot’s VP of Growth, Brian Balfour. Enjoy! Every company wants to grow their … The post 11 ways to generate data-driven growth experiments appeared first on UserTesting Blog.
Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.
UserTesting
MARCH 25, 2016
“Growth is a system, not a bag of tricks”. —Andrew Chen , Head of Supply Growth at Uber. Growing your product isn’t about one-off tactics, secrets, or hacks. Sustainable growth comes first from building a ‘must-have’ experience. And then … The post How to set OKRs for your growth team: a brief introduction appeared first on UserTesting Blog.
UserTesting
MARCH 23, 2016
Retail apps are growing in popularity, leaving many retailers scrambling to claim their slice of the m-commerce pie. But simply having an app doesn’t guarantee a retailer will actually see an impact on the bottom line. Many apps fail to … The post What makes retail apps succeed or fail? appeared first on UserTesting Blog.
UserTesting
MARCH 22, 2016
Great experiences may feel magical, but they’re not magic. For every memorable and delightful user experience, there can be hundreds (if not thousands) of hours dedicated to research, prototyping, and designing. We sat down with Jason Ogle , champion of … The post User-centered design thinking and the product lifecycle: an interview with User Defenders’ Jason Ogle appeared first on UserTesting Blog.
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