perspectives 
Gainsight
APRIL 16, 2020
However, one classic scenario for a Product Risk is when the product is working as designed but from the customer perspective, the behavior is a bug that blocks them. If a customer encounters a bug, it should be escalated through support in the usual way. We refer to these feature/bug hybrids as beatures.).
Indicative
APRIL 15, 2020
Mela and Christine Moorman, Professors of Business Administration at Duke University have an interesting perspective that they shared in the Harvard Business Review : “Data grows on its own terms, and this growth is often driven by IT investments, rather than by coherent marketing goals,” they write. Yes, you can collect data.
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ProductCraft
APRIL 17, 2020
Editor’s note: This article originally appeared on the Pendo blog. Ever since we began exploring the rise in product operations (product ops), we’ve been hearing stories about how the function has revolutionized product teams. And it’s not just the Baader-Meinhof Phenomenon (aka recency bias) at work here.
ProductCraft
APRIL 16, 2020
How do you identify “at-risk” customers so you can give them the additional attention they may need? One way is through calculating a customer health score, a metric aimed at distinguishing thriving customers from struggling ones. What is a customer health score?
Advertiser: Datadog
The premise of SLIs/SLOs is that all teams—product, architecture, development, and platform— need to look at services from the customer’s perspective. Service Level Indicators and Service Level Objectives are now the principal tools for focusing on what really matters.
Tim Herbig
APRIL 13, 2020
Both, from my perspective, … Continue reading "The Difference between Impact Mapping and… – Product Thoughts #164". But especially during my training and talks, I often get questions about how Impact Mapping relates to other frameworks out there. So, this email is an attempt to clarify some of these questions.
Modus Create
APRIL 16, 2020
First, review the flow from the perspective of your users. Demos are rushed. and often performed without a user’s actual task in mind. This brings me to my next point: when reviewing, do so with a purpose and a plan. Assess the product in light of everything you know about their goals, behaviors, and environment.
Speaker: Tristan Kromer, Lean Coach, Kromatic
Storyboarding is a simple way to integrate Qualitative and Quantitative perspectives into a complete picture of how the user experience impacts the business model. Qualitative vs. Quantitative is an argument that shouldn't happen.
Speaker: William Haas Evans - Principal Consultant, Head of Product Strategy & Design Practice, Kuroshio Consulting
The purpose and value of experimentation (from a scientific and product perspective) is to produce new information. From a product discovery/product management perspective, the purpose of experimentation is to focus our efforts on invalidating our assumptions to reduce the risk of developing and going-to-market with the wrong product.
Speaker: John Mansour - President, Product Management University
You’ll walk away from this webinar with a fresh perspective on: Top target market traits. If you’re a hard-core believer in traditional product management practices, you might be uncomfortable, but growth occurs outside of our comfort zones. Analytics that guarantee customer value. The most crucial product metrics you need.
Speaker: Andrew Wynn, Senior Product Manager, Looker
He will give the "meta" perspective from a practitioner who is building products that anybody, including product managers, can use to access, analyze, and act on data to make important decisions. But proper data analytics solutions take work to deliver - it's not as simple as just building a dashboard.
Speaker: Karl Rumelhart, CPO at Gainsight
Register to get Karl’s perspective on how to level up your career as a product professional, including: What CPOs can do to help their teams in today’s changing landscape. You'll discover key insights from an expert CPO on how product teams can impact their organizations and weather the storm of today's economic instability.
Speaker: Tristan Kromer, Lean Agile Coach, Kromatic
Storyboarding is a simple way to start integrating both perspectives into a complete picture of how the user experience impacts the business model. Both are necessary to have a complete understanding of where the desirability of the product meets the viability of the business.
Speaker: Rod Robinson - SVP of the Supplier Diversity Practice, Insight Sourcing Group
How bringing in fresh ideas and perspectives drives innovation and improves your bottom line. This session will also cover: How to widen your pool of potential suppliers to achieve stronger supply chain resilience and adaptability. How to enhance your ability to relate to diverse employees, customers, and communities.
Speaker: Sayanti Ghosh, Product Manager – AI/ML at Teck Resources Ltd.
If you are new to the Product Management role or if you are trying to improve your relationship with your engineering team, then this webinar will give you different perspectives about the PM-Engineer relationship. The big question is how to strategize and work efficiently with engineers. What will you learn from this webinar?
Speaker: Naresh Soni, CTO, Tsunami XR
His perspectives on the best cyber security approaches. How to define an umbrella security approach to protect and prevent various types of attacks. What methods and architectures you should consider to proactively protect your data. How to evaluate pros and cons of different processes.
Speaker: John Storm, President, BrainStorm Network
Webinar Takeaways: Spark new Game-Changing perspectives, options and ideas. In this webinar, we’ll use a sampling of case studies, tools, techniques, and strategic stories to help you identify game-changing opportunities within your company and the world of product management, and then brainstorm ways to capitalize on these ideas.
Speaker: John Storm, President, BrainStorm Network
Webinar Takeaways: Spark new Game-Changing perspectives, options and ideas. In this webinar, we’ll use a sampling of case studies, tools, techniques, and strategic stories to help you identify game-changing opportunities within your company and the world of project management, and then brainstorm ways to capitalize on these ideas.
Speaker: Dustin Smith, Sr. Product Manager, Incubator
Whether you're running a small startup or trying to get your idea to take off in a large corporation, you'll need the right tools and perspective to scale your product. If a product can't withstand a growing user base and diverse team, it'll never leave the think tank. In this webinar, you will learn: Making the choice to scale.
Speaker: Shakima Jackson-Martinez, Director of Diversity, Equity, and Inclusion, and Kristin Zibell, Director of Research Products and Services
If a product is only as good as the team that makes it, then a product will only be as inclusive as the perspectives represented during product development. If anyone were to pick up your product and use it, would they feel safe during their experience, or is there a chance they'd be unintentionally harmed by it?
Speaker: Lija Hogan, Customer Experience Consultant at UserTesting & Daniele Hohol, Senior Product Manager at UserTesting
Without the customer’s perspective these teams often end up wasting time and resources building features that customers don’t use. Product teams are continuously under tight deadlines to quickly validate new ideas, features and offerings to innovate successfully, ensure product market fit, and avoid rework.
Speaker: Roman Pichler, Product Management Expert and Acclaimed Author
To make things worse, stakeholders come from different departments and often have different perspectives and interests, which leads to disagreements and conflicts.
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