Sat.Jan 08, 2022 - Fri.Jan 14, 2022

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A Learning Roadmap for Product People

Roman Pichler

Listen to this article: [link]. Overview of the Learning Roadmap. Like a modern product roadmap, a learning roadmap states the specific outcomes or benefits you’d like to achieve to become a more competent product person, and it captures them in form of learning goals. These help you direct your learning efforts, track progress, and measure how much you have learnt.

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7 Essential Customer Success KPIs to Track in SaaS

Userpilot

How important is customer success KPIs to your SaaS business? The corporate world is becoming increasingly dependent on data and analytics to make informed business decisions. Customer success metrics help you analyze how effectively you help customers gain value from your SaaS product. When measuring customer success metrics, it’s never only about the results.

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Is Your Backlog Too Big? A New Technique for Prioritization

DevelopmentCorporate

How many items are in your product backlog? 50? 100? 500? A favorite tactic for product managers dealing with stakeholder suggestions is to tell them they ‘will put it in the backlog.’ Unfortunately, many backlog items will languish in the backlog for months or even years before being prioritized for a Sprint. Many years ago I inherited the product management of a B2B SaaS Managed File Transfer solution.

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How Mobile Customer Loyalty Programs Increase Customer Retention and Drive Revenue (with Examples)

Alchemer Mobile

It’s common knowledge in the retail world that mobile customer loyalty and reward programs work wonders to keep customers coming back time and time again. If you look at almost any major retailer, you’ll find a reward or loyalty program tied to their growth strategy. In this post, we go over why these programs are successful along with examples of some of the best mobile customer loyalty apps on the market such as Starbucks and NikePlus.

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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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Introducing “New at Intercom” – our first virtual launch event

Intercom, Inc.

Today, we’re excited to announce Intercom’s first virtual launch event, New at Intercom , to be held on March 23rd. . We’re witnessing a ??dramatic one-way acceleration in the transition to a primarily online business environment, and that shift is transforming how businesses engage with prospects and customers. Making the most of this opportunity requires the tools of tomorrow.

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A case study: Creating a relay design sprint in a remote setting

Mind the Product

How can you achieve a relay design sprint in an all-remote setting? I have tried it a few times already and would like to share my learnings with you to avoid my mistakes in this post. [.] Read more » The post A case study: Creating a relay design sprint in a remote setting appeared first on Mind the Product.

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Slack: A Product Led Growth Strategy Case

The Product Coalition

Before solving the case, let’s first understand the fundamentals of product-led growth, something that is not complete without mentioning a few best-of-breed products. Grammarly, DropBox, Slack, Zoom are synonyms of product lead growth. They kept their model away from traditional sales-led growth through product innovation, customer experience and still managed to be best-in-class.

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Benn Stancil, founder of Mode, on how data science can help us make better decisions

Intercom, Inc.

Or rather, it should be. That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. According to Benn Stancil , co-founder and Chief Analytics Officer behind Mode , a platform designed to help data analysts and data scientists analyze, visualize, and share data, a lot of their actual day-to-day work involves sitting with product managers and business leaders, tinkering with various things

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You Don’t Need a Mentor. You Need a Buddy.

Nir Eyal

When you’re struggling to achieve your personal or professional goals, do you ever wish you could speak with a famous mentor? If only you could connect with a super successful business leader like Jeff Bezos or Meg Whitman, then you’d have the answers you’re looking for. Surely they’d point you in the right direction, right? The post You Don’t Need a Mentor.

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Understanding User Needs and Satisfying Them

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

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SUNDAY REWIND: Treat your career like you treat your products by Adam Warburton

Mind the Product

At this time of year, many of us are thinking about our careers. It’s that ‘New Year, new you’ thing. We think about our New Year goals and how to make them count which, for some, can bring our jobs into question. But, says Adam Warburton, whatever our reason for wanting a new job, we [.] Read more » The post SUNDAY REWIND: Treat your career like you treat your products by Adam Warburton appeared first on Mind the Product.

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User Personas Can Be Dangerous

The Product Coalition

When Representation and Generalisation Can Go Wrong While Building Products Continue reading on Product Coalition ».

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Moving fast and building smart: The value of quick customer feedback

Intercom, Inc.

At Intercom we obsess about our customers’ success. We also prioritize moving fast , making quick, effective decisions, and maintaining momentum. Collecting customer feedback is crucial to making smart product decisions, but it can be time-consuming for both our team and our customers. This might mean compromising on production speed, or on customer satisfaction if our users feel they’re being contacted too frequently.

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The Best Managers Don’t Fix, They Coach — Four Tools to Add to Your Toolkit

First Round Review

Anita Hossain Choudhry (The Grand, First Round) and Mindy Zhang (Dropbox, Oscar Health) draw on their experiences as executive coaches to unpack why managers fall into the “fixing” trap and make the case for adding coaching as a skill. They share four practical tools, sample scenarios and thoughtful questions to help managers put these concepts into practice.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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The most effective channels to gain customer feedback: Part 2

Mind the Product

We previously looked at the most effective channels to use to gain customer feedback. In the next part of this two-part series, we'll be delving into the best ways to summarise and process it. [.] Read more » The post The most effective channels to gain customer feedback: Part 2 appeared first on Mind the Product.

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Six Product Lessons I Learned in 2021

The Product Coalition

Work as a whole has changed during the last 12–18 months. The pandemic has created a need to work from home where possible. We all had to… Continue reading on Product Coalition ».

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Video Game Product Managers Struggle With Pricing

The Accidental Product Manager

How much to charge and how to charge for it are video game questions Image Credit: Thomas Hawk. Can anyone besides me remember back in the day when you wanted to play a video game and you’d stuff your pockets with quarters and head on down to the video parlor ? Those days are now long gone and you can play great games almost anywhere without spending a penny.

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Why do so many Japanese brands have letter-based logos?

freshtrax

Original: ????????????????????????. [link]. In my research on logo design, I noticed that most of the logos of major Japanese companies are text-based. Rather, several prominent foreign brands are redesigning their logos to make them more symbolic or iconic. Globally, Digital Transformation (DX) is being applied to logos. One of the main reasons for this is that as digital services become more and more popular, the scenes where logos are used are shifting to the screens of devices, mainly smartp

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Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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Navigating the peculiarities of the African product management ecosystem – Philips Nwachukwu on The Product Experience

Mind the Product

Philips Nwachukwu, Senior Product Manager, joins us on the podcast this week to talk about the unique challenges he sees for Product people working in Africa. [.] Read more » The post Navigating the peculiarities of the African product management ecosystem – Philips Nwachukwu on The Product Experience appeared first on Mind the Product.

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Product Manager Guide for Launching an API Offering Fast

The Product Coalition

With the shift to product offerings being extensible to partners, an API as part of your overall product offering is critical to user acquisition growth and embedding within other platforms. But, as your backlog grows every day, how can you launch your API with the least amount of lift and drama?—?while also delivering a first-class experience? These 4 tools will be rocket boosters ??

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Insights: Debugging with product analytics

Mixpanel

As a product manager, deep-diving into problems like high churn, bugs, and crashes is part of the job. Over the years, I’ve learned that finding solutions to these kinds of problems is a lot like debugging software code: You always want to start with trying to isolate the issue as much as possible by breaking it down into smaller parts. This quickly shrinks down the biggest and most time-consuming questions such as “Where could this be?

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Bad UX Design – 13 Worst UX Design Fails to Avoid in Your SaaS

Userpilot

From Amazon’s navigation bar to Whatsapp’s deleted messages: bad UX design is something that we’re all familiar with as consumers. From a SaaS point of view, a poor user experience can sometimes mean the loss of a paying customer , or perhaps hundreds of them. So it’s crucial to know what design pitfalls to watch out for. That way you can eliminate them from your product, or, better still, not design in that way in the first place.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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Managing “must-do” initiatives in empowered teams

Mind the Product

Empowered teams are made up of self-sufficient groups of people working together towards specific goals. They have the authority, experience, responsibility and skills to act on their own decisions for their organisation. From time to time, however, there will be things that you, as product leader, need to tell them to do. What do you [.] Read more » The post Managing “must-do” initiatives in empowered teams appeared first on Mind the Product.

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Video: How to Master Influencing Without Authority

Sachin Rekhi

Video: How to Master Influencing Without Authority. Slides: How to Master Influencing Without Authority. Essays: The Art of Being Compelling | Engaging in Product Debates | The Most Underrated Product Management Skill: Influence Without Authority. In June I was invited by Dan Olsen to speak at the Lean Product Meetup. I decided to give a talk on what I believe to be one of the most underrated skills in product management: influencing without authority.

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The Ultimate List of 2022 Product Management Conferences

Dragonboat

It’s a new year, which means we have yet another 365 opportunities to learn something new and become better at what we do! Whether you’ve been to several conferences for product management in the past or are looking to get your feet wet in 2022 and don’t know where to start, we’ve rolled up our […]. The post The Ultimate List of 2022 Product Management Conferences appeared first on Dragonboat - Responsive PPM.

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16 product management resolutions from leaders at Amplitude, Loom, Gong, Miro & more!

ProductBoard

Productboard’s product team recently shared their 2022 resolutions — reflections, learnings, and intentions to drive better outcomes in the new year. Their responses spanned both the personal and professional: Share discovery knowledge early on to earn buy-in from relevant stakeholders Empower the team and focus on the “why” Only rely on intuition if it is informed by extensive real-world.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Product’s role in experimentation culture by Terry Lee

Mind the Product

In this #mtpcon London+EMEA session, sponsored by Flo Health, Terry Lee, Flo’s Senior Product Manager, explains how product functions can support an experimentation culture and shares some of the pitfalls that product managers should avoid. Watch the session in full to see the talk or read on for an overview of his key points: An [.] Read more » The post Product’s role in experimentation culture by Terry Lee appeared first on Mind the Product.

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1,000 Experiments Club: A Conversation With Lukas Vermeer of Vista

AB Tasty

Discover three of the key takeaways from our interview with Lukas Vermeer, the director of experimentation at Vista. This article was originally posted on AB Tasty as 1,000 Experiments Club: A Conversation With Lukas Vermeer of Vista.

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5 Steps to Setting Your Product Operations Strategic Goals

ProductCraft

With the whirlwind of personal and professional events in December, many teams are currently working to close out their year and plan for what’s next. Like so many other aspects of life, a new year brings with it a fresh chance to evaluate your team’s goals and priorities for the year ahead. While many companies. Read more » The post 5 Steps to Setting Your Product Operations Strategic Goals appeared first on ProductCraft by Pendo.

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