Gainsight

FEBRUARY 2, 2024

A marketing professional may get excited about creating an email campaign through an email software solution, for example, but she will be very excited when they improve their conversion rates after a simple change to the message. An online training center serves to train and educate a company’s most valuable assets—their customers.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective In-app messaging tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your In-app messaging needs. Looking for A Better Alternative for In-app messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

OCTOBER 30, 2023

Looking for a good in-app messaging tool and wondering which one of Appcues, Chameleon, and UserGuiding is the best option for your SaaS company? There are plenty of tools for in-app messaging on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Messaging 52

Revulytics

MAY 4, 2018

It’s quick and easy to set up ReachOut messages to launch in your application – even without any technical expertise. In this short video, you’ll learn two, step-by-step examples of how to: Create a message that will reach all new users. Highlight your most valuable features for users who haven’t yet discovered them yet.

Messaging 48

Messaging Education Analytic Tools Marketing 48

Userpilot

OCTOBER 30, 2023

Looking for a good in-app messaging tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? There are plenty of tools for in-app messaging on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 30, 2024

Overlapping responsibilities and conflicting priorities are just a couple of the many friction points between product managers and product marketing managers – leading to inefficient workflows and potential product failures. What are the typical roles and responsibilities of product managers and product marketing managers?

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Reporting Tools 74

Userpilot

SEPTEMBER 22, 2023

Looking for an effective In-app messaging tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your In-app messaging needs. Looking for A Better Alternative for In-app messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Revulytics

JUNE 27, 2017

Contextually relevant messages delivered at the right time. In-application messaging offers the best of both worlds – giving you a new channel to reach the user, target outreach, and not only push, but pull information from users in real-time, while they’re leveraging your application. Inform users of new releases or support packs.

Analytic Tools 70

Analytic Tools Feedback Software Data Visualization Messaging 70

Product Talk

MARCH 6, 2024

. – Tweet This So how exactly do you manage all these ideas? For today’s Tools of the Trade , we caught up with Leann Schneider , Product Manager at Plum. They started using Pendo to manage these insights and make sure they were giving everyone a voice without disrupting the product team’s workflow. Let’s set the context.

Feedback Software 206

Feedback Software User Testing Customer Feedback Customer Experience 206

Userpilot

NOVEMBER 16, 2021

Here at Userpilot , we’re seeing more and more SaaS companies using in-product messaging as a way to communicate quickly and efficiently with their customers. In-product messaging displays to your customer inside your product while they are using it. A definition of In-Product Messaging. Not really, no. Not really, no.

Feedback Software 85

Feedback Software Messaging Onboarding KPIs Customer Communications 85

Revulytics

NOVEMBER 29, 2018

Instead of simply notifying users by email, it pushed in-app messages about the breach and let users know the application had been compromised through the application itself. Innovative companies like Under Armour recognize this, and are using customer communication channels like in-app messaging for risk management purposes.

Analytic Tools 66

Analytic Tools Feedback Software Messaging Customer Communications 66

Userpilot

SEPTEMBER 21, 2022

Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. Effective knowledge base software improves the ease of creating, sharing, and managing content for your support team. 10 Best knowledge base software to educate your customers in 2022. Content management.

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Data Visualization 84

Userpilot

MAY 21, 2024

Following customer lifecycle management best practices can lead your company to retain more users and increase customer lifetime value. Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! Interested in optimizing your customer lifecycle management?

Data Visualization 89

Data Visualization Customer Experience User Testing Customer Feedback 89

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. To see how Userpilot can help you onboard and educate your customers, book the demo!

Analytic Tools 80

Analytic Tools Feedback Software Reporting Tools Systems Review 80

Product Talk

JANUARY 18, 2023

Today’s Product in Practice showcases how one product manager, Helena Jeret-Mäe , initially said no to the idea of building a particular feature stakeholders had been requesting. Helena is a product and project manager at Singularity Creations , where she wrangles a few different apps while wearing different hats.

Feedback Software 218

Feedback Software Product Research Customer Experience User Testing 218

Intercom, Inc.

FEBRUARY 21, 2019

I caught up with Ryan for a conversation that ranged from how to articulate your value to educated customers to why he tries to schedule one job interview per day. Customers are more educated than ever. ” Naturally, we would then recommend accounting software or expense management software. Selling to educated customers.

Education 123

Education Reporting Tools User Testing Customer Experience 123

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. What is SaaS account management?

Feedback Software 76

Feedback Software Analytic Tools Product Research User Friction 76

The Product Coalition

MARCH 24, 2021

Helpsters four step product discovery process Subliminal product management messaging At first I I didn’t know if I was over thinking it and/or I’m just hyper aware of work stuff but I couldn’t help (pardon the pun) to draw comparisons between the Helpsters and real life product management. Engineering is a great profession!

Product Management 114

Product Management Product Manager Product Research Banking 114

Product Talk

JANUARY 24, 2024

As always, Tools of the Trade is intended to be educational and does not constitute an official Product Talk endorsement of any of the tools that are mentioned. Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview.

Research Software 206

Research Software Feedback Software User Testing Customer Experience 206

Revulytics

JULY 12, 2019

For software companies, the influence of words lies in the content created to educate customers on how to make the most of their products. With detailed usage data in hand, your marketing team has precise points to address in educational content. See Usage Patterns Through Clear and Discernible Data Insights.

Analytic Tools 73

Analytic Tools Data Visualization Reporting Tools Education 73

Gainsight

JULY 11, 2023

By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. No platform existed for B2B companies looking to make educational content available to customers.

Education 40

Education Vision Customer Experience Differentiation 40

bpma ProductHub

FEBRUARY 22, 2017

I had to be clear, concise and confident in my messages to the media. Think about it — today it is very easy for somebody to send a message across by posting video online, but is the message getting across in the way it was intended? BPMA: How can product managers benefit from improved communication skills?

Product Management 225

Product Management Product Manager Workshop Management 225

The Product Coalition

JANUARY 25, 2024

We also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment. Users ask Siri questions and have conversations with it via a messaging environment. Dialogue management : Dialogue management is the heart of a transactional chatbot.

Artificial Inteligence 135

Artificial Inteligence Reporting Tools Feedback Software Research Software 135

Product Management Unpacked

SEPTEMBER 24, 2021

Here’s what strategic partner PayPal did to bring scaled product management to life for this startup-oriented software engineer. He expected to get what he needed from Carnegie Mellon University’s Master of Science in Product Management (MSPM) program. Is there a better way to do it?”. Those were my questions.

Software Engineering 195

Software Engineering Analytic Tools Engineering Data Visualization 195

Innovatemap

JULY 21, 2021

Students are busier than ever, and with the additional stress and chaos of online learning, school is becoming increasingly difficult to manage. This includes quick and catchy messaging, shapes with rounded corners, bright colors, and fun patterns (mirroring the infamous composition notebook) that make the product memorable and fun to use.

Research Software 52

Research Software Education Data Visualization User Testing 52

Mind the Product

APRIL 30, 2020

How do friction costs and Hick’s Law affect the adoption rates of product features, and how can product managers reduce a user’s cognitive load? Product managers should leverage common layouts and familiar iconography to help reduce cognitive load. Product managers have to make important information or key actions visually distinctive.

Data Visualization 182

Data Visualization Customer Experience Product Management Product Manager 182

Userpilot

APRIL 22, 2024

Slack populates empty spaces with in-app messages that drive action. Hubspot offers extensive education to drive customer success. Loom maximizes the customer’s lifetime value by triggering contextual upsell messages. It goes beyond simply educating users on how to use the platform. Book a demo today !

Feedback Software 77

Feedback Software Product Research Customer Experience Strategy 77

The Product Coalition

SEPTEMBER 8, 2022

No matter what kind of product you have, the first order issue you’ll need to address as a product manager is Search Engine Optimization (SEO). One of the first things that I insist on for new product managers is a customer experience journey, where discovery is key ? There are great tools for product managers to assist with this.

Data Visualization 135

Data Visualization Analytic Tools Reporting Tools Research Software 135

Userpilot

MAY 29, 2024

technology, Nir Eyal is a leading expert who educates companies and individuals on the intersection of psychology, technology, and business. Nir Eyal pursued his education at Stanford Graduate School of Business and Emory University. As a product manager, aim to minimize the time and effort for this step.

Books 93

Books Research Software User Testing Customer Experience 93

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. At Intercom, our Support Ops and Product Education teams work hand-in-hand to deliver proactive support to our customers.

User Friction 239

User Friction Outbound Customer Experience Onboarding KPIs 239

Userpilot

MAY 20, 2024

Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. Offer educational resources like guides and webinars to help users maximize product value. Create targetted in-app messaging In-app messages , delivered via modals, slideouts, or banners , serve multiple purposes.

Data Visualization 93

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 93

The Product Coalition

JANUARY 26, 2024

That’s why writing with learning in mind can be an effective tool for your education. We also want to make sure that as a contributing writer, your time and investment in writing educational material is getting an above-average return. To you, the writer, you can still contribute any kind of product management story you wish.

Article 116

Article Reporting Tools Education Definition 116

Alchemer Mobile

AUGUST 25, 2020

So that leads us back to the purpose of this post: Redefining the role of mobile product managers. What are mobile product management responsibilities? The last time we wrote about defining mobile product management, it was still a relatively new category. READ: 14 Common Mobile Product Management Challenges.

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

Userpilot

MAY 10, 2023

What is AI product management? How can product managers harness the power of AI to drive product growth? In particular, we focus on specific ways to implement AI at different stages of the product management process. Successful AI product management also ensures that the tech is used ethically. What do we mean by AI?

Artificial Inteligence 77

Artificial Inteligence Feedback Software Research Software Analytic Tools 77

The Product Coalition

MARCH 22, 2023

Essentially, a great educational article that’s designed to give readers access to knowledge and tools in order to get things done.” -Jay One of the challenges we have is that we receive articles from many capable individuals, and they can be aspiring or seasoned product managers — where English is not their native language.

Analytic Tools 117

Analytic Tools Education Data Visualization Article 117