Userpilot

JANUARY 9, 2023

Assuming both new and existing customers spend the same on your subscription service, you get a higher return on investment with retention than acquisition. How to personalize experiences to drive retention. Sales analytics to identify better-qualified prospects and improve your marketing strategy. Interactive walkthrough.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Mixpanel

MAY 8, 2023

For marketing teams focused on getting more user traffic and signups, Google Analytics has been the tool of choice. This is why we launched Mixpanel Marketing Analytics. If you want to skip right to seeing for yourself how Mixpanel Marketing Analytics works, you can play around with our public Board here.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 52

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? You will learn how to spy on users’ experiences in real-time and turn insights into a data-driven design that will help to improve activation and customer retention rate. Get a demo and see how!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? Our guide explains how to create effective conversion paths. From the business perspective, a good conversion path helps teams qualify leads, offer a better customer experience , and build stronger customer relationships. Embed videos.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Userpilot

DECEMBER 3, 2022

How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. This happens when customers are happy with your product and services. How to manage the customer lifecycle?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

APRIL 7, 2024

More importantly, we show you how to find the Aha moment for your product and design onboarding experiences that lead to it seamlessly. Interactive walkthroughs consist of tooltips that show users how to use the product or feature, step-by-step. How to identify your product’s Aha moment? Let’s get right to it!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Let’s get started.

Embedded Analytics 98

Embedded Analytics Customer Experience Customer Satisfaction Software Review 98

Userpilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Customer onboarding is not a one-time event. Using this method, you will ensure customer success because the user will finish onboarding knowing exactly how to reach their desired actions with your tool.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

NOVEMBER 29, 2022

Curious how customer churn data can improve customer retention? In this article, you’ll learn: How to conduct churn analysis. Customer churn analytics help you spot similar behavioral patterns among churned customers. The reason behind this can be not knowing how to use the feature. You’re in the right place!

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. How to measure user adoption success You might be thinking that your user adoption process is good enough. Product usage analytics in Userpilot. Lay out a customer journey map.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. How to measure user adoption success You might be thinking that your user adoption process is good enough. Product usage analytics in Userpilot. Lay out a customer journey map.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

JULY 15, 2022

Not all touchpoints can be tracked by analytics. No analytics can track all of the touchpoints or behind-the-scenes happenings. Much of the buyer’s journey takes place offline, making it hard for customer journey analytics to capture all that takes place before a user makes buying decisions.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Offer self-service support with an in-app resource center to allow customers to find instant help. One of the best ways to drive real-time engagement inside your app is event triggering.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

NOVEMBER 22, 2022

With a customer education strategy, you create content or create courses that show customers how to get the most value from your product. Interactive walkthroughs also help show customers how to make the most of your product, helping them become more successful. How to create an effective customer education strategy.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. It comes with in-depth analytics, video modules, segmentation, and automated translation. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Curious about the Pendo Resource Center?

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Bad customer service. You’ve opened the right link! Poor onboarding. Causes of customer churn.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

OCTOBER 24, 2023

There are multiple ways to identify dormant users: Monitoring product usage, tagging core features, or tracking critical events to measure product usage metrics and see what users are disengaging. Sending in-app surveys and segment those users who report hardships with the product, express dissatisfaction, or rate your SaaS product low.

Customer Experience 103

Customer Experience User Testing Customer Feedback Onboarding KPIs 103

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. And you’re telling me you don’t have guidelines for how to conduct interviews, analysis exercises, and communicate findings? For example, you could track onboarding funnel conversion rates or back-end events from your systems.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Userpilot

NOVEMBER 30, 2023

It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. To recruit research participants, reach out to your existing users or tap into the pool of participants that your analytics tool may offer. This includes data from your analytics tools (e.g. What is the UX research process?

Product Research 104

Product Research User Testing Research Software Data Visualization 104

Userpilot

JANUARY 8, 2024

This article shows you how. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. Watch our on-demand webinars and view Userpilot’s upcoming live events. This could include trade shows, conferences, or even virtual events.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Lenny Rachitsky

FEBRUARY 22, 2024

• Sendbird —The (all-in-one) communications API platform for mobile apps • Explo —Embed customer-facing analytics in your product — Elizabeth Stone is the chief technology officer of Netflix. Brought to you by: • Vanta —Automate compliance. Simplify security.

CTO 88

CTO Feedback Software Analytic Tools Data Visualization 88

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Measure how your customers behave inside your app to improve the customer experience. How to build customer intimacy? How fast do users get to an “Aha!”

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Amplitude

MARCH 12, 2019

Define relevant events, event properties, and user properties. While the data in Amplitude was self-service, the lessons learned from the data weren’t. Anyone can create a Notebook right in Amplitude and embed charts directly into them. For more details on how Notebooks works, check out our documentation.

Data Visualization 94

Data Visualization Embedded Analytics User Testing Customer Feedback 94

Indicative

OCTOBER 23, 2020

There’s more information on hand than organizations know how to use or manage. A strong analytics stack is foundational to being able to make sense of it all. Investing in a robust and efficient analytics stack is a necessity for a modern business in order to compete. This is also referred to as event data.

Embedded Analytics 141

Embedded Analytics Analytic Tools Data Visualization Reporting Tools 141

Amplitude

NOVEMBER 4, 2020

By using analytics in Amplitude, our team found our customers’ retention was related to how often they learned something from an Amplitude chart and shared that learning with their network. The more users learn, the more they embed into our network. The more they embed into our network, the higher our retention rates!

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

MAY 14, 2023

Perform product analytics to analyze feature usage and identify patterns, use heatmaps to gather user behavior insights, and track session recordings to find friction points. The following is Brand24’s report on keyword mentions. Product analytics Use product analytics to gather insights on in-app user behavior.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

SEPTEMBER 22, 2021

Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Analytics can guide your content strategy decisions both in-app and on other channels like social media. The Pendo dashboard is simple, fun, and color-coded for ease of use.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

MARCH 25, 2022

Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. You can use custom event triggers to target your surveys to specific user segments at a specific moment in their user journey. In-app survey tools show you the analytics side in real-time. Get a demo now.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

APRIL 29, 2022

Watch how they handle these situations. Get your customer onboarding specialists to figure out how to work with different tools , such as Userpilot, Mixpanel, Zendesk, Synthesia. How to hire brilliant customer onboarding specialists? I can’t solve my task and download the report. Please, fix it. NPS surveys.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Reporting Tools 98

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. Businesses are faced with the challenge of reaching their target audiences in a cost-efficient and impactful way. This customer-generated content is used promote its events. Well done Lego!

User Testing 82

User Testing Feedback Software Analytic Tools Data Visualization 82

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

DECEMBER 3, 2022

How to identify opportunities to improve your UX design. Follow that up with interactive walkthroughs like tooltips, to show users how to complete those actions. How to identify opportunities for UX improvements? The results of this research will be the basis of how to improve your user experience design.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

DECEMBER 12, 2023

Looking for a good self service support tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for self service support on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. What does self-service support entail?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JUNE 12, 2023

Different types of marketing surveys for qualitative and quantitative research By now, you may be wondering how to conduct marketing surveys and begin reaping the benefits listed above. This section shows you various survey types and how to approach them correctly. Dig into survey analytics to see how your surveys are performing.

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Userpilot

JUNE 8, 2021

Mixpanel and Amplitude are two leading product analytics solutions that provide in-depth analytics. Usersnap and Canny are feedback platforms that allow businesses to capture, organize, and analyze product feedback. Product analytics to help you track user activity and make adjustments accordingly.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52