Intercom, Inc.

APRIL 13, 2021

Our product engineers are empowered to build great features, fast. It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. In Intercom, we believe that shipping is our company’s heartbeat. persistent": {.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Sachin Rekhi

AUGUST 4, 2021

Or PMs at larger established tech firms might see great PMs at work within their company, but they struggled to reverse engineer just how to recreate their success for themselves. This is due to the very process by which the roadmap is developed. Others leverage a prioritization framework like RICE to prioritize their initiatives.

Technical Review 166

Technical Review Onboarding KPIs User Testing Feedback Software 166

Split

MARCH 19, 2024

So, at a previous company, we decided to fix the problem by putting a hard limit on the number of feature flags in the system: we could only have 150 flags in our monolith at any given time. However, those same engineers will also look for the easiest way to do things. They got rewarded if they built frameworks.

Software Review 52

Software Review Systems Review Weak Development Team Framework 52

PMLesson's Ace the PM Interview

MAY 22, 2021

Engineering manager interviews are some of the toughest in the tech industry. Not only do you need to demonstrate your technical prowess and experience with designing complex systems, you also need to showcase your soft skills in people management. Recruitment and Hiring How do you recruit great engineers? View question.

Engineering 52

Engineering Weak Development Team Technical Review Research Software 52

PMLesson's Ace the PM Interview

JANUARY 12, 2021

These are program sense, cross-functional partnerships, behavioral, and system design questions. Of the four, many find the system design questions to be both the most challenging and the most significant for your chances of an offer. So what is system design after all? What is System Design? Let's get to it!

Technical Review 52

Technical Review Systems Review Software Review Software Engineering 52

Mind the Product

APRIL 27, 2017

Figure 1: FRAMEWORK OF METHODS TO CAPTURE AND DEFINE PRODUCT FEATURES. Bad Product Manager ” say that: “Written communication to engineering is superior [to verbal communication] because it is more consistent across an entire product team, it is more lasting, it raises accountability.“ . ” He says: “I like to write.

Framework 110

Framework User Testing Research Software Feedback Software 110

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Want to know what your next steps are as an engineer as you make your way to CTO? An engineering career can go in many different directions depending on your technical skill set and what you want out of a job. We've got your covered.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Intercom, Inc.

JULY 19, 2018

As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck. Many engineers feel like they must make a jump into management to lead. Jean: Especially with engineering teams.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. “The customers and their needs are completely missing from the systems we use. But the customers and their needs are completely missing from the systems that we use.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

The Product Coalition

JULY 28, 2022

Let’s discuss frameworks and successful strategists in order to optimize our capabilities to get sh!t These people are the operational equivalent of the 10x engineer. After all, if the core behaviors aren’t in place, the frameworks won’t do you much good. to kick Hitler’s ass), the framework can be used in any situation.

Framework 120

Framework Systems Review Data Visualization Document 120

Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. When I say “execute”, I don’t simply mean the engineering challenges of building something. The same is true in software.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

BrainMates

MAY 28, 2019

Understanding that product management is not a one person job, SnapComms CEO Chris Leonard and 11 employees, who hailed from customer service, engineering, marketing and sales, attended the Brainmates’ Essentials of Product Management course to start the company product management journey together. Where do you start? What matters most?

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Usersnap

FEBRUARY 23, 2022

SaaS product management is undoubtedly the engine that helps digital enterprises grow. How is SaaS Product Management the Central Nervous System to Product-Led Growth? Specifying to the software engineering and design team what needs to be done in order to release the next iteration on time. What do I mean by this?

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

Modus Create

JUNE 18, 2021

Here’s what a comprehensive security assessment looks like: Step 1 – Due Diligence. You document information about the people, processes, and technologies that affect the organization’s overall security framework. A source code review helps find and fix such errors. The Security Assessment Process.

Software Review 52

Software Review Technical Review Systems Review Development Team Review 52

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. Cyber security and compliance, it turns out, is in demand. Less than a year later, Drata was launched.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Intercom, Inc.

FEBRUARY 22, 2022

We do that by: Investing in your trust through compliance with industry security and privacy ISO standards or frameworks such as SOC 2. Shipping is our heartbeat ” has been the motto of the Intercom R&D org from the very beginning and engineers ship code to our customer-facing production app dozens of times a day.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

Userpilot

OCTOBER 4, 2022

The Pirate Metrics Framework organizes the traditional funnel into five stages in the customer journey: Acquisition, Activation, Retention, Referral, and Revenue ( AARRR ). It’s a linear, top-down approach, whereas growth loops are closed-loop systems where the process generates new inputs by design. Pirate metrics framework.

Customer Experience 98

Customer Experience User Testing Onboarding KPIs Software Review 98

Split

APRIL 12, 2023

This will reduce the amount of time needed for tasks such as debugging or troubleshooting, and allow engineers to focus on tasks related to innovation and problem-solving. This second step includes automated testing tools or agile development frameworks.

Analytic Tools 97

Analytic Tools Data Visualization Systems Review Software Review 97

The Product Guy

MAY 7, 2020

Often, this is due to resource constraints rather than a lack of understanding of a PM role. Data PM: organizations dealing in data products (building AI/ML based products) prefer a PM with data science background so that they can appreciate the problems well and being able to work with data engineers/scientists.

Technical Review 159

Technical Review Research Software Onboarding KPIs Reporting Tools 159

Intercom, Inc.

OCTOBER 19, 2022

Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full. When expiry isn’t available, tool owners review and baseline access quarterly. We supplement company-wide training with role-specific training for high risk groups like Customer Support and Engineering. “We

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Lenny Rachitsky

APRIL 9, 2024

.’ ” Another example—when Sam Altman, CEO of OpenAI, was asked four years ago how OpenAI would make money, here was his answer: “We have made a soft promise to investors that once we’ve built this generally intelligent system, we will ask it to figure out a way to generate an investment return.”

Data Visualization 120

Data Visualization ChatGPT Research Software Product Management 120

UX Planet

MARCH 2, 2024

Part 1: The need for Reevaluation If you have worked on the GenAI products/ features before or are just starting, you might find adopting a reverse engineering approach beneficial. The Double Diamond primarily caters to deterministic systems, struggling to accommodate the probabilistic, iterative nature of AI development.

Product Research 72

Product Research Research Software User Testing Analytic Tools 72

Product Innovation Educators

DECEMBER 23, 2019

My guest has a four-part framework for improving this and he shares it in this discussion. His name is Mike Hannan and he has helped many organizations more quickly create value for customers and themselves by applying this framework. To get more projects done, you need to optimize the workflow of your system.

Analytic Tools 85

Analytic Tools Systems Review Framework Data Visualization 85

Sachin Rekhi

FEBRUARY 1, 2016

One of the challenges we've long acknowledged in the tech industry is how difficult the transition can be from a software engineer to an engineering manager due to the vast distinction in the skill set to be great at the new role. Create a strong system of accountability. Create an equally strong system of inspection.

Systems Review 131

Systems Review Feedback Software Weak Development Team Technical Review 131

Product Management 2.0

DECEMBER 6, 2016

Organizations eager to do a better job building and launching products that win in the market are smart to look to product management frameworks. To truly leverage the framework, an organization needs to understand its objectives, identify strengths and weaknesses, and tailor the implementation. Key #3: Embrace systems thinking.

Framework 40

Framework Systems Review Product Management Product Manager 40

Intercom, Inc.

APRIL 23, 2018

Most sales and support teams are already well versed in conversations about data deletion, risk assessments and security frameworks, but those issues are going to become an even more prominent part of the discussion once GDPR comes into effect. Know your own systems. You are only as strong as the weakest link in your privacy ecosystem.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

Usersnap

NOVEMBER 16, 2021

A couple of months ago, we reviewed the new Firefox browser designed for developers. This is a tool that helps teams manage group inboxes like engineering@ and bugs@, right from Gmail. This Chrome extension for developers is a sandboxed, extendable Webpage Testing Framework. Link: Web developer extension. Link: Hiver.

Feedback Software 145

Feedback Software Analytic Tools Data Visualization Reporting Tools 145

The Product Coalition

DECEMBER 25, 2023

To answer this question, we’ll use the “Jobs to be Done” (JTBD) framework. I once had a product role where a large part of the roadmap was centered on rebuilding a massive (and slow) SharePoint based document management system into a more modern and performative tool. What is the “job” of a McDonald’s Milkshake.

Analytic Tools 123

Analytic Tools Data Visualization Software Review Customer Experience 123

Userpilot

JANUARY 9, 2024

Review and analyze to identify improvement opportunities. SMART goal-setting framework. To perform effective heuristic evaluations, we suggest you follow Jakob Nielsen's 10 general principles for an interaction design framework. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Modus Create

AUGUST 24, 2021

Software engineers have been testing ever since they could write code. The time to fix these issues could’ve been used to build new features or optimize the existing system. Bear in mind that fixing bugs without running tests could also introduce new bugs into the system. We have several frameworks for unit testing.

Software Review 52

Software Review User Testing Product Research Testing 52

Iteratively Blog

MARCH 15, 2020

Data Eng Weekly (formerly Hadoop Weekly) brings you the week’s top news in the data engineering ecosystem. It keeps you informed on the latest data engineering-related open source and cloud news across batches (e.g. Apache Kafka), distributed systems, and much more. ? 1 The Data Engineering Podcast. Podcasts. #1

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

The Product Guy

OCTOBER 9, 2018

However, this is a naïve analysis that overlooks lost market share due to poor strategic thinking, or the demoralizing effect on engineers having to repeatedly rewrite code because of poor product-market fit. This framework covers five major questions: What do we aspire to be? Where do we play? And where do we not play?

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

The Product Coalition

APRIL 6, 2020

We ask you to keep calm and to follow the plans you are given diligently. If you’ve been reading my articles in the past you know the system I’m alluding to?—? The GIST Framework ?—?Goals, Think of GIST as a pragmatic, actionable framework to introduce Lean and Agile principles across your organization.

Customer Experience 78

Customer Experience Development Team Review Systems Review Workshop 78

CardBoard

SEPTEMBER 19, 2023

It’s got roles, it’s got sprints, it’s got a whole system. You plan it, you do it, and then you review it – all within a set timeframe. Kanban is a visual system for managing work as it moves through a process. Back in the 1940s, Toyota introduced a system to improve its manufacturing efficiency and flexibility.

Agile 52

Agile Feedback Software User Testing Systems Review 52

The Product Coalition

MARCH 18, 2021

Non-functional requirements (NFRs): These describe how well the system should perform and not what it does. He/she needs to document the architectural decisions, and this needs a structured review. This pattern helps to create scalable and extensible software systems. Determine what you would exclude. You take care of the rest.

Feedback Software 130

Feedback Software Research Software Reporting Tools User Testing 130

Modus Create

APRIL 27, 2020

In our experience, React is the most desired front end JavaScript framework for enterprises. Unlike many other frameworks, React is focused on a specific goal – view rendering – leaving software architects the flexibility to finely tailor the rest of the ecosystem. Allow yourself time to vet and review references.

Feedback Software 84

Feedback Software Reporting Tools Technical Review Software Review 84

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Overview of Eureka framework for user onboarding. mechanical engineering, marketing, economics.) Challenges of transitioning from software engineer to product manager.

Books 98

Books Research Software Feedback Software Analytic Tools 98