Pranav Khare

JANUARY 7, 2024

On one side, the engineers — the wizards of code, masters of the digital realm. Often at odds, but here’s the twist — it’s not the role of PMs that engineers despise; they just despise the approach of some PMs. His ‘revolutionary’ feature, conceived without input or feasibility checks, left the engineers groaning, “Not again, Bob!”

Engineering 52

Engineering Technical Review Customer Experience Analytic Tools 52

PMLesson's Ace the PM Interview

MAY 16, 2022

This article is part of our series on Security Engineering. If you're interviewing for engineering roles, don't miss our Complete Software Engineering Interview Course. This is not only because of the importance of the discipline but because the supply of qualified security engineers is too little.

Reporting Tools 52

Reporting Tools Engineering Technical Review Software Review 52

Modus Create

JUNE 1, 2020

The news is filled with tales of hackers breaking into financial institutions, DDoS attacks on credit card companies, and data breaches due to poor software configuration. Phase 1: Due Diligence and Discovery. Due diligence comes first but has its origins in other engagements Modus has conducted over the years.

Software Review 75

Software Review Systems Review Technical Review Development Team Review 75

Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g. At Zalando, we changed this.

Reporting Tools 103

Reporting Tools Systems Review Enterprise Technical Review 103

Intercom, Inc.

MAY 25, 2022

Today, our systems dynamically scale to serve about 50,000 web requests per second at peak, 26,000 background jobs per second, and 11,000 public API requests per second – demonstrating our ability to continuously scale to meet the requirements of modern enterprises. You need to store multiple millions of user records. Can Intercom do that?

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

Intercom, Inc.

SEPTEMBER 10, 2018

As engineers, one of the fundamental things we have to learn is the extent to which we can break things – how do we get the right balance between shipping safely and shipping fast? Almost 3 years in as a product engineer here, I have changed my perspective. As with everything in engineering, things are not black and white.

Engineering 128

Engineering Software Review Systems Review Product Research 128

The Product Coalition

JANUARY 26, 2022

He knew that the envisioned system should cater to people with different proficiency levels and experiences, ranging from those just getting started to ones who have been taking care of pigs for forty years. Development Approach EveryPig’s team developed its product iteratively, using the sprint system. Each sprint lasted for 3 weeks.

Reporting Tools 120

Reporting Tools Feedback Software Data Visualization Engineering 120

Usersnap

MARCH 29, 2023

Today, we’ll look into the challenges that Hunter Engineering encountered when relaunching an internal CRM and how their solution impacted the teams involved, including development, marketing & sales. Introducing Hunter Engineering Hunter Engineering is a U.S.-based Let’s dig in. While they are based in the U.S.,

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Feedback 52

Alchemer Mobile

FEBRUARY 20, 2020

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. The risk of customer churn due to negative sentiment isn’t news to most companies, and many think they are capturing emotion and measuring sentiment across their digital experiences.

Feedback Software 147

Feedback Software Research Software User Testing Systems Review 147

PMLesson's Ace the PM Interview

OCTOBER 27, 2021

System design questions, commonly asked of software engineers, engineering managers and technical program managers, are infamously ambiguous and complex – practically made for whiteboarding. So what's the most effective way to do so in your system design interviews? We wrote this article to guide you. Let's get to it!

Systems Review 52

Systems Review Data Visualization Technical Review Reference 52

Product Management University

MARCH 23, 2023

If you’re a pre-sales solution consultant or sales engineer, falling into the trap of telling vs selling can happen before you even know it, even though your intentions are always on the mark to start the demo. You have to reverse-engineer every question back it into a user scenario of the specific job task someone is performing.

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Demo Product Research Systems Review Workshop 243

Intercom, Inc.

APRIL 13, 2021

Our product engineers are empowered to build great features, fast. It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. In Intercom, we believe that shipping is our company’s heartbeat. persistent": {.

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Reporting Tools Data Visualization Customer Experience User Testing 249

PMLesson's Ace the PM Interview

MAY 22, 2021

Engineering manager interviews are some of the toughest in the tech industry. Not only do you need to demonstrate your technical prowess and experience with designing complex systems, you also need to showcase your soft skills in people management. Recruitment and Hiring How do you recruit great engineers? View question.

Engineering 52

Engineering Weak Development Team Technical Review Research Software 52

Userpilot

FEBRUARY 26, 2023

In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. Let’s review its key features to understand what value it can add to your product’s improvement. Book a demo call with our team and get started!

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Software Review 91

PMLesson's Ace the PM Interview

JUNE 15, 2022

Review our full Machine Learning Case Interview Questions course to see video answers to all the most common interview questions. Machine Learning Engineer at Hired , about how to become a machine learning engineer. Obviously, the supply does not match the demand for engineers with an ML degree to their name.

Artificial Inteligence 52

Artificial Inteligence Engineering Technical Review Software Engineering 52

Intercom, Inc.

APRIL 8, 2020

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation. New situation, new processes? What do we need to change?

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. Here’s how we do it. Availability is embedded our culture.

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Software Review Technical Review Systems Review Management 118

Intercom, Inc.

MAY 19, 2021

How our core technologies were being used was also diverging, leading to needlessly increased complexity in our systems. The positive impact we had on engineering was readily apparent, which led to more investment in the core technologies area. It also led to a queue of engineers wanting to join the team.

Technical Review 216

Technical Review Technology Systems Review Engineering 216

Split

MARCH 1, 2023

Feature Toggles, or feature flags as they’re often called, are a powerful tool for software engineers. This is probably due to their ability to improve agility, accelerate time-to-market velocity, and increase reliability. One way to keep things tidy is to periodically review your feature flagging system.

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Software Review Software Developers Software Development Systems Review 98

PMLesson's Ace the PM Interview

JANUARY 12, 2021

These are program sense, cross-functional partnerships, behavioral, and system design questions. Of the four, many find the system design questions to be both the most challenging and the most significant for your chances of an offer. So what is system design after all? What is System Design? Let's get to it!

Technical Review 52

Technical Review Systems Review Software Review Software Engineering 52

UX Studio: Product Management

JUNE 8, 2021

The team set up a state-of-the-art design system to ease the collaboration between coders and designers. Even though we did state-of-the-art engineering and design work, as a product team we were not good enough. being great in the engineering or design professions) helps as long as they add value to the users or to the company.

Engineering 98

Engineering Software Review Customer Experience Systems Review 98

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Want to know what your next steps are as an engineer as you make your way to CTO? An engineering career can go in many different directions depending on your technical skill set and what you want out of a job. We've got your covered.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

TechEmpower - Product Management

MARCH 4, 2024

Similarly, in customer support , AI-driven chatbots and automated response systems are taking over routine support, effectively handling common issues such as account inquiries or basic troubleshooting. By automating routine and complex tasks alike, AI allows engineers to focus on innovation and strategic tasks.

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Generative AI Analytic Tools Research Software Reporting Tools 118

TechEmpower - Product Management

OCTOBER 9, 2023

Artificial Intelligence (AI), and particularly Large Language Models (LLMs), have significantly transformed the search engine as we’ve known it. While traditional search systems are bound by the constraints of keywords, fields, and specific taxonomies, this AI-powered tool embraces the concept of fuzzy searching.

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Artificial Inteligence Generative AI Feedback Software Data Visualization 138

280 Group

AUGUST 26, 2022

For NASA that is the Space Launch Systems (SLS), developed over the past 11 years and set to launch on August 29, 2022. The NASA waterfall model includes System Requirements Review, Preliminary Design Review and Critical Design Review. NASA and SpaceX are pioneers in 21st-century deep space exploration.

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Reporting Tools Technical Review Systems Review Agile 156

Intercom, Inc.

OCTOBER 13, 2021

The team spent most of its days dealing with minor issues that arose within our system, constantly working reactively instead of looking at the underlying problems and proactively strengthening the infrastructure – we simply didn’t have time. Our Data Infrastructure team is small, so engineers would generally work on projects individually.

Data Visualization 129

Data Visualization Analytic Tools Systems Review Engineering 129

Intercom, Inc.

SEPTEMBER 6, 2022

Small changes are easier to build and faster to review, enabling us to deliver value to customers more quickly. Here, Aidan discusses our engineering principle “Build in small steps”. Building within complex systems is challenging. This is the seventh post in a series exploring our product principles. Managing complexity.

User Testing 138

User Testing Product Research Customer Feedback Customer Experience 138

Intercom, Inc.

JULY 19, 2018

As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck. Many engineers feel like they must make a jump into management to lead. Jean: Especially with engineering teams.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

The Review by First Round

JULY 15, 2021

Today’s episode is with Nick Caldwell, VP of Engineering at Twitter. Nick has also held roles as Reddit’s VP of Engineering and Looker’s Chief Product and Engineering Officer. Nick has also held roles as Reddit’s VP of Engineering and Looker’s Chief Product and Engineering Officer.

Engineering 40

Engineering Systems Review Leadership Information 40

The Product Coalition

JANUARY 25, 2024

If you missed the previous articles: * Introduction to prioritization in product development * Review of Eisenhower Matrix as the most mainstream prioritization technique Imagine that your product is a tree. It’s a huge system that every business possesses, and it’s invisible to the users’ eyes. Let’s see what kind of trees there are.

Systems Review 110

Systems Review User Testing Vision Customer Experience 110

Mixpanel

APRIL 12, 2024

Let’s talk about those generative AI systems of today—things like Chat-GPT, Google Gemini, or Midjourney. But ultimately we all wound up being surprised at how effective RLHF—reinforcement learning from human feedback—worked and how important the UI changes were in popularizing the AI system.

ChatGPT 52

ChatGPT Artificial Inteligence Research Software Analytic Tools 52

Business of Software Conference

MARCH 29, 2023

She is currently a Senior Engineering Manager, managing frontend and mobile engineers focused on navigation within Slack conversations and sidebar channels. As a new generation of leader and one of the few women of colour managing engineers and designers, she made a diligent study of innovative leadership methods.

Systems Review 40

Systems Review Software Review Engineering Leadership 40

Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. When I say “execute”, I don’t simply mean the engineering challenges of building something. The same is true in software.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

The Product Coalition

DECEMBER 23, 2021

Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. Non-transparent system response Imagine a case: after starting an operation, the system stops responding. Unfortunately, the customization process often turns out to be highly sophisticated due to numerous steps.

Weak Development Team 171

Weak Development Team UX User Testing Technical Review 171

Product Management Unpacked

MAY 27, 2021

After nine years working as a systems engineer, applications engineer, software engineer and finally, a lead data engineer, Debashish Sasmal was ready for his next strategic move. Due to his exemplary work, Debashish received his final offer just before his final presentation.

Healthcare 146

Healthcare Technical Review Product Management Product Manager 146

Sachin Rekhi

AUGUST 4, 2021

Or PMs at larger established tech firms might see great PMs at work within their company, but they struggled to reverse engineer just how to recreate their success for themselves. This is due to the very process by which the roadmap is developed. Product + Engineering Programs : Technical Strategy , Scaling Product Delivery.

Technical Review 166

Technical Review Onboarding KPIs User Testing Feedback Software 166

Mironov Consulting

FEBRUARY 28, 2024

  They are coming off customer calls, strategy sessions, renewal discussions, marketing automation planning sessions, compliance reviews, and industry analyst briefings that highlight improvements that must be made.  Crack the WIP Agilists and systems thinkers call this the WIP/Work in Progress.  There’s

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105