Sachin Rekhi

OCTOBER 10, 2018

I just finished reading The Messy Middle by Scott Belsky and highly recommend it for product managers at both startups and established tech firms. Scott Belsky shares his lessons learned optimizing and enduring the messy and unsexy middle every product goes through before (hopefully) thriving. Measure each feature by its own measure.

Data Visualization 86

Data Visualization Customer Experience Customer Feedback Books 86

ProductPlan

JANUARY 6, 2023

And while that truism could be applied equally to recipes, sports analysis, or politics, we’re focusing here on product management websites. It turns out a lot of product folks like to share their tips and wisdom on the Internet. Product Talk. Silicon Valley Product Group. She literally wrote the book on it!

User Testing 52

User Testing Product Research Product Management Product Manager 52

Andrew Chen

JULY 10, 2017

I wanted to do a quick roundup of my essays over the last year, in case you’ve missed any of them. I’ve published a number of guest essays and original writing on topics like growth metrics, consumer psych, the startup ecosystem in the Bay Area, push notifications, and much more. Original essays. Guest essays.

User Testing 62

User Testing Framework Startups Presentation 62

Sachin Rekhi

FEBRUARY 16, 2020

Mastering the craft of product management is no easy task. I instead define a product manager as driving the vision, strategy, design, and execution of their product. It's equally important for product managers to think about each of these four dimensions as having a concrete set of deliverables. Vision: Vision Narrative.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Andrew Chen

JANUARY 31, 2018

Essays from 2017. To grow to beyond an initial vertical, startups have to think about expanding geos, adding new products and price points, decrease friction, and grow demand+supply stickiness. Expanding on a tweetstorm, this essay breaks down the key lessons I’ve learned from running a professional blog over the last 10 years.

Books 67

Books Data Visualization Startups Entertainment 67

Sachin Rekhi

DECEMBER 27, 2016

I published my 100th essay at the beginning of the year and wrote another 20 essays throughout the rest of it. But just like everything I do in product, what excites me most is rarely the stats, but the impact I have on real people's lives. Product Management Career Ladders at 8 Top Technology Firms.

Product Management 60

Product Management Product Manager Dashboard Management 60

Andrew Chen

DECEMBER 26, 2018

In the spirit of trying something new, I decided to take all of my 2018 essays and turn it into an ebook PDF that you can read at your own leisure. It’s over 50 pages, includes all my essays, and alongside 200 slides in decks I published this year, you should have more than enough content to read through for a while.

User Testing 40

User Testing Enterprise Feedback Software Customer Experience 40

Lenny Rachitsky

JANUARY 16, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. These equations and concepts can be some of the most divisive within your company, particularly between your product, GTM, finance, and sales teams. salespeople sell the product into company leaders, as with Salesforce and Box).

User Testing 122

User Testing B2C Outbound Feedback Software 122

Andrew Chen

NOVEMBER 3, 2021

Hello readers, Viral growth — specifically the type baked into product features, in the form of invites, sharing, and collaboration — is a topic I’ve been endlessly fascinated by. It’s the central force that has propelled many of the world’s most popular products to billions of users. thanks, Andrew.

User Testing 72

User Testing Onboarding KPIs Customer Experience Reference 72

Brian Balfour

JULY 12, 2017

This is part 3 in a series about the growth frameworks companies need to grow to $100M+ Part One: Introduction & Why Product Market Fit Isn't Enough. The Road to a $100M Company Doesn’t Start with Product. Which brings us to part three: Product Channel Fit. Channels do not mold to products.

User Testing 90

User Testing Strategy Product Research Outbound 90

Andrew Chen

NOVEMBER 13, 2018

You have to figure out the macro organizational issues – how it fits in with marketing, product, and other functions – as well as the micro, like how to measure the success of these teams. What’s the difference between growth and marketing/product/whatever? Where should growth teams focus?

User Testing 110

User Testing Customer Experience Reporting Tools Data Visualization 110

Sachin Rekhi

DECEMBER 26, 2019

In that past decade, I've authored 150 essays , mostly sharing everything I've learned about product management and entrepreneurship throughout my career in Silicon Valley. Video: The Art of Product Management. Product Management Career Ladders at 8 Top Technology Firms. The Art of Decision Making as a Product Manager.

User Testing 68

User Testing Dashboard Software Engineering Document 68

Andrew Chen

NOVEMBER 1, 2021

Aside from the historically tight labor market for these skills, it’s also tricky to have a simple answer to the question. In this essay, I’ll aim to answer this critical question — how do you hire a Head of Growth — using parts of framework from my upcoming first book, The Cold Start Problem.

Customer Experience 82

Customer Experience User Testing Technical Review Onboarding KPIs 82

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? It’s because of something called product-led growth (or product growth for short.). They use their product as the selling point. They promote their products, right? But isn’t that what all companies do? Not exactly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Andrew Chen

NOVEMBER 4, 2019

Startups like Uber, Airbnb, Instacart, and others have been able to find product/market fit and scale their businesses. The essay below argues: “ The Passion Economy.” And quick plug, if you want to read more about the market like this, subscribe to the a16z newsletter here ). Thanks, Andrew.

Analytic Tools 90

Analytic Tools User Testing Data Visualization Customer Experience 90

The Product Coalition

JUNE 20, 2020

Photo by Vincent van Zalinge on Unsplash Where to focus time and energy when the company’s ambitions are limitless As the product management team at a scale-up, you want to have as much impact as you can, as quickly as you can. A scale-up by definition has a product that’s getting traction. Sometimes they start with a clear user need.

Product Management 78

Product Management Product Manager User Testing Reporting Tools 78

The Product Coalition

MARCH 2, 2018

You need hunger, luck and you need to know how to market yourself The famous Venn diagram shows product management at the intersection of tech , design and business. Anyone who’s used a website or an app can see why tech and design skills are critical for managing digital products. You just need to market them.

User Testing 60

User Testing Analytic Tools Product Management Product Manager 60

Gainsight

MAY 7, 2019

Shout out to the Product people of the world. If you’re building and managing products, it can often feel like life is a nonstop rollercoaster and every time one box is checked, another five are added. So we thought we’d pause and take a moment to recognize some influential people in the Product Management community.

Technical Review 49

Technical Review Product Research User Testing Customer Experience 49

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. Highly effective Product Managers (or what I call Exponential PMs) tend to be strong in all of these areas. This is based on studying, speaking with, and coaching PMs and product leaders. Let’s tuck in… What makes for a highly effective Product Manager? ??

Weak Development Team 97

Weak Development Team Development Analytic Tools User Testing 97

Product Solving

JUNE 24, 2020

Join hundreds of other entrepreneurs, product managers, and developers in leveling up your product building skills. Subscribe now Good product managers understand the map. Great product managers understand the territory. The best product managers build and understand maps so others can understand the territory.

Feedback Software 52

Feedback Software User Testing Data Visualization Customer Feedback 52

Andrew Chen

JUNE 25, 2019

I’ve had folks over to 1455 Market St, the headquarters of Uber, and I’ve reciprocated with visits to the Airbnb offices too. Importantly, both companies are tremendous growth stories, and have needed to grow both demand but especially supply in all of their markets globally. It’s fantastic, and I hope you enjoy it. Thanks, Andrew.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Userpilot

JULY 29, 2021

It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. P ersonalized customer engagement leads to a domino effect on product metrics like: User sentiment (Net Promoter Score NPS ). As they progress, they interact with your product and brand across different digital channels.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Andrew Chen

NOVEMBER 4, 2019

Startups like Uber, Airbnb, Instacart, and others have been able to find product/market fit and scale their businesses. The essay below argues: “ The Passion Economy.” That shift is already evident in marketplaces for physical products; it’s now extending into services. But what’s the next?

Analytic Tools 40

Analytic Tools User Testing Data Visualization Customer Experience 40

Mixpanel

OCTOBER 25, 2021

Imagine your ideal customer discovering your product for the first time. The solution is a self-serve product. So, how does analytics fit into this picture? Granular user segmentation and deep data analysis give you insights you need to build a better self-serve product.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software User Testing 59

Andrew Chen

NOVEMBER 1, 2018

The same skills needed to grow new products can be used both to evaluate new startups to invest in, and once we’ve invested; to help them grow. My previous background up to that point was in user acquisition and ad tech, and I was making the pivot to consumer products. There was a lot to learn.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

The Product Coalition

APRIL 15, 2019

Tooling for your product team is a necessity. It often gets overlooked or tools are quickly chosen because we are so focused on the challenges in our own products. This post lays out the different categories of tools your product team needs in the stack and provides some example tools in each category. Roadmunk , ProdPad.

Data Visualization 60

Data Visualization Analytic Tools Research Software Feedback Software 60

Andrew Chen

DECEMBER 20, 2016

[Andrew: Paid marketing remains an integral part of many products’ acquisition channels, and one of the key metrics is Cost of Customer Acquisition, which is a nuanced calculation with lots of gotchas. Since Dropbox is a freemium product, CAC would be the cost to acquire a paying user on either their pro or their team plan.

Customer Experience 111

Customer Experience User Testing B2C Onboarding KPIs 111

Product Solving

JULY 29, 2020

If you aren’t a part of the Product Solving community, subscribe below to be the first to get all future posts! Subscribe now It can be hard to define what makes a product manager successful. Their work speaks for itself, but putting your finger on what makes a great product manager successful and another fail can be challenging.

Customer Experience 52

Customer Experience User Testing Data Visualization Product Research 52

Andrew Chen

OCTOBER 31, 2016

They pulled together a great essay below!]. Guest Essay by Susan Su, Reforge. If you’re looking for your next job in growth, or you’re trying to fill one at your company, consider this a peek into how a few other growth marketing experts are structuring their growth interviews. Growth Interview Questions. Growth Resources.

User Testing 92

User Testing Weak Development Team Technical Advisors Analytic Tools 92

Andrew Chen

NOVEMBER 15, 2021

Let me set it up in a few bullets: Many of tech industry’s most valuable products — Slack, Zoom, Instagram, Twitch, YouTube, and others — are at their core products that connect people to each other. These frameworks are targeted at teams building new products, first and foremost. The Cold Start Problem.

Books 63

Books Research Software Reporting Tools Technical Review 63

Andrew Chen

JUNE 25, 2019

I’ve had folks over to 1455 Market St, the headquarters of Uber, and I’ve reciprocated with visits to the Airbnb offices too. Importantly, both companies are tremendous growth stories, and have needed to grow both demand but especially supply in all of their markets globally. It’s fantastic, and I hope you enjoy it. Thanks, Andrew.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

Alty

FEBRUARY 16, 2017

Heads up, the hardest parts of launching a product is initially explaining its concept to the people who will work on it. You don’t need to write an explanatory essay about your project. But if you already did some solid market research, that’s awesome! Your Product Goals. Check out the commentary below. Bring it on.

Research Software 50

Research Software User Testing Technical Review Data Visualization 50

Andrew Chen

MAY 14, 2018

Collaborative tools like Dropbox and Slack benefit from built-in virality , where teams adopt them together – and they represent a tidal wave of software products that truly understand the relationships between people. Listen to the podcast here ». tldr; Here’s 5 quick takeaways. Full Interview with Adam Risman (Intercom).

User Testing 71

User Testing Customer Experience Onboarding KPIs Data Visualization 71

The Product Coalition

AUGUST 6, 2019

Source With that being said, the article mostly revolves around the Indian context where we don’t have an Associate Product Manager (APM) program like the ones at Google, Uber, Twitter or Rotational PM programs like at Facebook, Dropbox but one can always mine out what is relevant to them. They don’t know the business and product as a whole.

Product Management 73

Product Management Product Manager Analytic Tools Reporting Tools 73

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin and including work from myself, Connie Chan, and others. And in fact, the combined revenue of Headspace and Calm are more than half of the entire podcasting market.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

DECEMBER 13, 2018

I recently did a podcast with Ryan Hoover, co-founder of Product Hunt and my sister Ada Chen Rekhi, previously SVP Marketing at Survey Monkey – here’s what we talk about: The network effects that makes Silicon Valley what it is. Companies and Products Mentioned in This Episode. Bose — Noise-cancelling earbuds.

Startups 79

Startups Customer Experience User Testing Product Research 79

Andrew Chen

SEPTEMBER 4, 2018

In the podcast, we cover a broad overview of growth/marketing topics, including: The natural “gravity” that slows down high-growth businesses. Organic, paid marketing, and LTV/CAC. Why offline products are so compelling for acquiring customers. High frequency versus episodic usage products. Hope you enjoy it!

User Testing 75

User Testing Marketing Analytic Tools Customer Experience 75