Roadmunk

AUGUST 24, 2017

Tight and continuous feedback loops with real customers is common in great products. Yeah, we all know feedback will forever be critical to product orgs, but how feedback is ‘looped’ to product teams is just as integral. They’ve set up an effective customer feedback loop here (#proudcolleaguealert).

Product Research 87

Product Research Feedback Loop User Testing Customer Feedback 87

Johanna Rothman

JANUARY 16, 2019

Is it possible to balance the product innovation and feedback we need, with the commitment our management wants? When does it make sense to ask for more feedback instead? Low Change: Manage the Estimation Costs and Time. If the managers want estimates, make the estimate and explain your assumptions to management.

Product Research 58

Product Research Feedback Loop User Testing Customer Feedback 58

Userpilot

FEBRUARY 20, 2024

What is a data product roadmap? What roadmap metrics should you be tracking? We also share software products you can use to create a foolproof product roadmap and drive product-led growth. The difference between a data product roadmap and the traditional approach is the former relies heavily on data. How do you build one?

Data Visualization 88

Data Visualization Feedback Software Research Software User Testing 88

Johanna Rothman

JULY 22, 2021

I keep seeing managers confuse the strategic and tactical. That leads to large and unchangeable roadmaps and a lot of emphasis on predictability. Worse, many of these managers also want business agility. However, I'll focus on the management strategies now, for the organization and for defining the product.

Differentiation 133

Differentiation Product Research Roadmap Strategy 133

Johanna Rothman

NOVEMBER 9, 2023

Strategy and Product Feedback Loops Many of my middle-management and senior leadership clients want certainty about future work. That's one of the reasons they create huge backlogs and long roadmaps. Yet, even those backlogs and roadmaps don't offer certainty. That's why a manager's decision time matters.

Agile 95

Agile Product Research Feedback Loop Consulting 95

Alchemer Mobile

JUNE 16, 2022

On the flip side of this, product managers often feel overwhelmed by the idea of sifting through and making sense of the sheer amount of mobile feedback. A tool that analyzes customer feedback data – both qualitative and quantitative – takes the guesswork out of the equation.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Johanna Rothman

JUNE 6, 2022

Several of my clients have various roadmap problems. They want a single product roadmap to serve all these purposes: Focus the team's work for this specific product for the short term. Forecast when management can expect the team to finish some specific work. What management thinks they want. I don't think so.

Roadmap 114

Roadmap Data Visualization Customer Experience Product Research 114

Alchemer Mobile

NOVEMBER 8, 2022

includes powerful new out-of-the-box features to make it easier for brands to collect customer feedback within their mobile experiences and take action on the voice of the customer. Closing the customer feedback loop. provides a scalable way for brands to close their feedback loop. What’s new in Apptentive SDK 6.0.

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

The Product Coalition

AUGUST 3, 2023

Meanwhile, a robust product strategy lays the roadmap to achieve that vision. Product Roadmap: Develop a detailed product roadmap that outlines the major features, functionalities, and milestones needed to achieve the vision. The roadmap should be adaptable to accommodate changes in the market or user feedback.

Vision 122

Vision Product Research User Testing Roadmap 122

Alchemer Mobile

MAY 10, 2022

If you have the right feedback , you can focus on product improvements that will make your customers feel heard and improve their experience with your app. There are four steps to leveraging customer feedback to improve your mobile experiences: Capture, Analyze, Act, and Close the Feedback Loop. Focus on in-app feedback.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. What is a UX roadmap? UX roadmap.

Roadmap 88

Roadmap Customer Experience UX Product Research 88

Johanna Rothman

JUNE 17, 2022

In Part 1 , I said that product roadmaps are not like car roadmaps. But even car roadmaps showed places of interest—options—for the driver and passengers. If I stretch that analogy a little, managers need to see where we are predictable for the next bit of time, and the options we see for the future.

Roadmap 94

Roadmap Product Research Feedback Software Customer Experience 94

Alchemer Mobile

NOVEMBER 21, 2022

Through proactive engagement and creating customer feedback loops, our customers had an average response rate of 13 percent for their in-app surveys. to find the right time to ask for feedback. . Feedback Should Drive Your Product Roadmap. BUILD A TWO-WAY FEEDBACK LOOP. ACT ON FEEDBACK.

Customer Feedback 244

Customer Feedback Feedback Software User Testing Product Research 244

Johanna Rothman

JULY 25, 2018

I’m working on my roadmapping talk for Agile 2018. I finally had the transforming idea about how to position the talk: Roadmapping and product planning are about feedback loops. The shorter the feedback loop, the faster and more often we can learn.

Product Research 41

Product Research Feedback Loop User Testing Customer Feedback 41

Alchemer Mobile

DECEMBER 17, 2021

While closing the loop certainly benefits companies by helping inform product roadmaps, drive marketing initiatives, and increase customer loyalty, it also benefits customers directly to know their voice is being heard (and acted upon!). Customers want to know you’re not just hearing their feedback—you’re acting on it, too.

Feedback Software 240

Feedback Software User Testing Customer Feedback Product Research 240

Johanna Rothman

FEBRUARY 6, 2023

Strategy and Product Feedback Loops About 20 years ago, I taught a project management workshop to IT people. That's why the duration of the internal feedback loops is so important. I used the image above in Multiple Short Feedback Loops Support Innovation. Thanks, bye. See you then.”

Product Research 123

Product Research Feedback Loop Workshop User Testing 123

Gainsight

OCTOBER 5, 2020

From a product development standpoint, customer feedback is vital. Yes, your product roadmap is designed with the company’s future vision in mind, but how do we know which problems we most want to solve unless we truly understand what those problems actually are? . Manage colleague and user expectations. Set a review cadence.

Product Research 52

Product Research Feedback Loop Feedback Software Customer Feedback 52

The Product Coalition

JANUARY 27, 2024

In the past decade, the field of product management has evolved, shedding much of its earlier ambiguity. The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. In both cases, there should be a proper high-level product vision and a product roadmap.

Feedback Software 128

Feedback Software Analytic Tools Onboarding KPIs B2B 128

Usersnap

APRIL 28, 2020

Rejoice, do a celebration dance, insert high-five emojis… visual customer feedback just entered a new league with the Attachment feature. Don’t stop at collecting feedback, manage it like a pro. Usersnap is well-known as a user feedback tool with easy screenshot and annotation features. “An Do so with Inbox.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

Alchemer Mobile

MARCH 14, 2022

Mobile consumer feedback changed product roadmaps, improved ROI, drove revenue, and got companies closer to achieving their overall business goals. Ultimately, consumer feedback doesn’t matter without taking action. Close customer feedback loops. Capturing, analyzing, and acting on feedback are the first steps.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Johanna Rothman

APRIL 18, 2024

How can you prevent an overstuffed backlog, roadmap, or all those great ideas from interrupting your team from finishing its work? Instead of backlog or roadmap, start to call these ideas “options.” See Flow Metrics and Why They Matter to Teams and Managers for why this happens.) But what about the future?

Product Research 71

Product Research Feedback Loop Data Visualization Reporting Tools 71

Mind the Product

OCTOBER 23, 2018

I’ve made a lot of roadmaps in my time. In fact, in the first three years I was at WorldRemit, I counted that I represented our company roadmap in 10 different ways. One of many, many roadmaps. One of many, many roadmaps. Yet most roadmaps have a big problem in common. The Wrong Conversation.

Roadmap 192

Roadmap Development Feedback Software User Testing 192

Johanna Rothman

MARCH 26, 2024

” There's more in Manage It! Your Guide to Modern, Pragmatic Project Management.) I suspect their teams hide their feedback loops. When people create a high-level WBS, no one sees the feedback loops or the dependencies. The feedback loops tend to be late and create chaos in the project.

Data Visualization 69

Data Visualization Product Research Feedback Loop Feedback Software 69

Alchemer Mobile

JUNE 16, 2022

On the flip side of this, product managers often feel overwhelmed by the idea of sifting through and making sense of the sheer amount of mobile feedback. A tool that analyzes customer feedback data – both qualitative and quantitative – takes the guesswork out of the equation.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

Alchemer Mobile

AUGUST 27, 2020

If we’ve learned anything in 2020, it’s that flexibility is key to being a strong product manager – especially when it comes to the mobile experience. For many mobile product managers, their biggest goal is to create a realistic product roadmap and hit key milestones on time. Make mistakes and adapt quickly.

User Testing 246

User Testing Product Research Feedback Software Data Visualization 246

Johanna Rothman

JUNE 22, 2022

We use product roadmaps to see where we want to go and the options we might take to get there. Yet, so many of our roadmaps offer only a single and certain destination. Instead of certainty, let's consider options in our roadmap—at least for certain personas. And managers need some future assurance—and some options.

Roadmap 113

Roadmap Product Research Customer Experience User Testing 113

Johanna Rothman

MAY 11, 2022

However, the more often we deliver in short feedback loops, the more often we can make strategic decisions. The shorter the feedback loops, the easier it is to use what we finished to make a new decision about the next bit of work at all levels. Short Feedback Loops Can Create More Decision Points.

Product Research 95

Product Research Feedback Loop Strategy User Testing 95

UserVoice

APRIL 4, 2017

It’s no secret that product managers wear a lot of hats. Matching these solutions to the assorted challenges product managers face can be a little tricky, so we’ve done some digging to compile a handy list of product management tools. Data Analysis Tools for Product Management. User Research Tools for Product Managers.

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Twitter is a gold mine for customer product feedback.

Feedback Software 129

Feedback Software User Testing Research Software Customer Feedback 129

Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? A customer request management system consists of tools and processes that allow the relevant teams to deal with requests efficiently. Managing customer requests is necessary to ensure customer satisfaction.

Feedback Software 82

Feedback Software User Testing Product Research Customer Experience 82

Johanna Rothman

JANUARY 2, 2024

We need operational feedback loops to consistently verify we're headed where we want to go. See the Multiple Short Feedback Loops Support Innovation and Feedback Loops Help When to Centralize or Decentralize Product-Based Decisions for more ideas about feedback loops and decisions.)

Product Research 85

Product Research Strategy Feedback Loop Agile 85

Alchemer Mobile

DECEMBER 8, 2022

Here are some ways in which we recommend you deliver customer love in the winter months to boost consumer happiness: Close the feedback loop. Probably the most overlooked, yet easiest, opportunity to foster strong relationships with your customers is simply closing the feedback loop.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

The Product Coalition

APRIL 24, 2023

By aggregating all of this feedback in one place, product teams can gain a holistic view of customer needs and pain points. Product managers usually choose a tool or piece of software to act as a repository, but really a repository is anywhere you keep feedback — even if it’s on paper in a drawer. Learn more about Savio here.

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Sachin Rekhi

OCTOBER 29, 2018

Probably the most frequent question I get from product managers is around how to successfully prioritize a product roadmap. I think when folks come to me with this question they are often looking for a formula they can apply or at least an algorithm they can go through to prioritize their roadmap. Vision obsession.

Roadmap 120

Roadmap Feedback Software Customer Experience User Testing 120

Alchemer Mobile

APRIL 21, 2022

While correlation isn’t causation, looking at overlapping data points can help us infer what bets paid off for mobile product teams, along with where they can adjust their roadmaps to improve. In 2021, there was correlation between interaction rates and retention rates. There was a 9% increase in the number of surveys sent in 2021 from 2020.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Userpilot

JUNE 10, 2022

In the fast-paced world of technology, building a public roadmap can be a competitive advantage for savvy product managers. In this article, we’re going to look at some great examples of public product roadmaps, draw out key lessons to apply to your own roadmap, and explore some of the best tools available for building one.

Feedback Software 52

Feedback Software Roadmap Data Visualization User Testing 52