The Product Coalition

FEBRUARY 11, 2024

The value assessment framework allows you to identify gaps in any of the value layers — definition, delivery, and perception. We were monitoring our customers’ databases, and the architecture caused a severe performance impact on the databases themselves. But not all gaps are alike, and not all of them need to be treated the same way.

Framework 104

Framework User Testing Customer Experience Definition 104

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So If you’ve ever asked yourself – how does my feedback add up to the features and updates that we build? Jen Murphy – Senior Product Researcher. How we get feedback.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

Usersnap

SEPTEMBER 16, 2021

With technology underpinning all business processes today, with the pace at which new technologies are emerging, companies need to introduce new products and services at a faster rate than their competitors using user acceptance testing software to meet the needs of the end user. hold up little ponies.

User Testing 119

User Testing Feedback Software Reporting Tools Customer Experience 119

The Product Coalition

SEPTEMBER 13, 2022

We have many mental models, frameworks, processes, and tools to help us make better decisions, but in the end, no matter which technique we choose to use to make these decisions, what is fundamental are two things: 1. The fact is product managers are sitting in a gold mine of customer knowledge that we are underusing.

User Testing 119

User Testing Customer Feedback Feedback Software Product Research 119

The Product Coalition

DECEMBER 23, 2021

Guest post by Mark Mayo, Senior Quality Engineer at Terem Technologies This is the process of writing code and using tools to automate the user interface (UI) testing of front-end components of websites, desktop applications or mobile applications. But, getting it right goes beyond the coding of the tests and the tools you use.

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User Testing Product Research Testing Reporting Tools 157

The Product Coalition

JANUARY 28, 2024

Your product sells not for its features, but for the value it brings to your customers. True product value lies in understanding and meeting the deeper, often unspoken needs of customers, beyond just functionality. Here’s a three-step approach to ensure products connect with users on a more meaningful level.

Framework 104

Framework Feedback Software User Testing Customer Experience 104

Alchemer Mobile

MAY 7, 2020

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. Now, more than ever, your customers want to be heard.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Usersnap

SEPTEMBER 29, 2023

And how could you do it without a solid feedback management system ? Juggling feedback can often leave us scratching our heads, wondering if we’re fixing a leak while ignoring the iceberg ahead. Step – Identify your feedback sources and stakeholders 2. Step – Prioritization frameworks not only for feedback 5.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

UX Planet

FEBRUARY 22, 2024

Photo by Maxim Ilyahov on Unsplash DESIGN How does technology make us lost in digital noise? It seems like our attention spans were taking a hit in the age of relentless technology. It cannot be denied, that humans are using technology to solve problems, enhance their lives, and boost productivity.

Research Software 90

Research Software Analytic Tools Technical Review Technology 90

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? Qualtrics. UXPressia. Productboard. Optimizely.

Data Visualization 78

Data Visualization Research Software Feedback Software Analytic Tools 78

Userpilot

JUNE 30, 2022

While everyone talks about product-market fit, finding product-customer fit is equally important when it comes to engaging the right customers and driving success. So, how can you determine customer fit and get the right user feedback to ensure customer success? What is customer fit?

User Testing 81

User Testing Feedback Software Analytic Tools Customer Experience 81

Userpilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? It covers: What customer segmentation is and its benefits. Customer segmentation use cases. TL;DR Customer segmentation is the process of grouping users based on shared properties. If yes, this guide is for you!

Customer Experience 84

Customer Experience User Testing Customer Feedback Analytic Tools 84

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. It’s not just about adopting the latest gadgets, but about using technology to drive meaningful change and achieve specific business goals. What is the importance of digital transformation?

Enterprise 122

Enterprise Research Software Feedback Software Strategy 122

The Product Coalition

MAY 21, 2024

Sometimes investing in deep tech requires truly innovative product management strategies and frameworks. In the ever-evolving landscape of technology, a transformative trend has emerged: A surge venture capital and corporate investments in deep tech. So how should product leads go about setting up and drive organizational strategy ?

Biotechnology 127

Biotechnology Research Software Artificial Inteligence Product Management 127

Roman Pichler

SEPTEMBER 11, 2023

I view it as an entity that creates tangible value for users and possibly customers as well as the business. Once you’ve identified and selected a specific product, you can take the next step and determine the people who are required to create or progress it and generate the desired user and business benefits.

Reporting Tools 341

Reporting Tools User Testing Customer Experience Product Research 341

The Product Coalition

APRIL 18, 2021

AI and automation are rapidly securing their place amongst end-users and even key industries. Technology analysts and experts are busy validating their impact in the consumer market or leveraging the same to create a better user experience and the best test management tools.

User Testing 150

User Testing Product Research Testing Software Review 150

The Product Coalition

DECEMBER 10, 2023

Including free access to a customized JTBD GPT and printable checklist, this is the only guide you’ll ever need for your product discovery. Over the past few months, I’ve been on a deep dive into the world of customer discovery and the Jobs to Be Done (JTBD) framework. What makes this guide extra special? Coffee Shops (e.g.,

User Testing 122

User Testing Product Research Customer Experience Customer Feedback 122

Userpilot

APRIL 19, 2024

Looking for the best way to do market research? From framing your initial question to extracting valuable customer insights, we’ll walk you through the lean market research process step-by-step. Applying insights from market research to product development and marketing strategies can significantly enhance business growth.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

The Product Coalition

DECEMBER 28, 2020

Having worked on a number of large technology programmes involving the selection and management of strategic suppliers, I wanted to share my perspectives from the ‘buy side’ on how to build effective partnerships. Define clear programme goals, accountabilities and performance metrics (user growth, delivery velocity etc.).

Feedback Software 176

Feedback Software Technical Review Technology Systems Review 176

The Product Coalition

JULY 17, 2022

If you’re looking to improve your team's work, a product management framework can be an excellent starting point. A framework is a set of guidelines or principles that can help guide your team’s decisions and provide a common understanding for all team members. Example of Applying DACI Framework 2. DACI What is it?

Framework 130

Framework Product Research User Testing Feedback Software 130

Userpilot

FEBRUARY 17, 2022

If you’ve read Teresa’s Torres book, Continuous Discovery Habits , you’re probably familiar with her continuous discovery framework for building better products that are actually guided by user feedback. What are the benefits of using a continuous discovery framework? What is continuous discovery?

Product Research 86

Product Research Framework User Testing Research Software 86

Product Innovation Educators

JANUARY 8, 2024

Mastering the art of customer conversations – for product managers As a product person, you know or at least have heard how important it is to talk with customers. Also, if you are not a complete newb, you also know you can’t simply ask the customer what they want. 6:09] How do we ask customers the right questions?

User Testing 102

User Testing Customer Feedback Research Software Customer Experience 102

Usersnap

DECEMBER 10, 2023

User Acceptance Testing (UAT) is important for more agile software development teams. It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users. Data mismatches occurred, with some users receiving incorrect insurance information or pricing.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A user has reached ‘adoption’ when they start paying for your services. Ready to get started?

Analytic Tools 76

Analytic Tools Feedback Software Framework Onboarding KPIs 76

The Product Coalition

JULY 5, 2021

In recent days, this framework transcended Java in terms of popularity. In several parts, the businesses owe their progress to the best web framework, and that is Python Web development. If you are watching for a Python development framework, you are at the best place. Its versatility is what makes it more famous with the users.

Web Development 140

Web Development Web Developers Framework Development 140

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. It helps us meet customers’ demands, needs, and expectations. These are planning, analysis, design, development, testing, implementation, and maintenance. It covers planning, estimating, and scheduling.

Feedback Software 135

Feedback Software Reporting Tools Software Developers Software Development 135

The Product Coalition

NOVEMBER 27, 2023

This vertical SaaS functions as a feedback management solution, but it is a feedback management solution designed exclusively for other SaaS companies. Finally, vertical SaaS provides an all-in-one solution, eliminating the need for clients to manage many different technologies. Conducting market research is also essential.

Research Software 131

Research Software Feedback Software Reporting Tools User Testing 131

Userpilot

JUNE 20, 2023

As a product manager, how can you effectively validate ideas and build a successful product that delights users? TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. To start with, it’s easier to cater to the needs of a small group of users.

User Testing 78

User Testing Product Research Feedback Software Customer Feedback 78

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. Otherwise, you might ask the wrong people for feedback on the increments and hence draw the wrong conclusions. But don’t stop there.

Product Research 343

Product Research Feedback Software Research Software User Testing 343

The Product Coalition

NOVEMBER 23, 2023

In today’s healthcare, digital technology is becoming increasingly vital. Healthcare providers all around the world are moving to digital health technology due to its tremendous potential to address critical industry concerns and improve healthcare quality.

Research Software 107

Research Software Analytic Tools Reporting Tools Data Visualization 107

Centercode

OCTOBER 28, 2020

For nearly two decades, Centercode has provided leading platform and managed service customer testing solutions that help companies turn good technology into great products. A new study revealed that organizations leveraging Centercode saw a 646% return on investment (ROI) from customer testing over three years.

User Testing 69

User Testing Reporting Tools Feedback Software Research Software 69

Userpilot

AUGUST 23, 2023

A good grasp of the customer value chain is essential to product-led growth. Having a clear idea of how your solution adds value to your customers’ lives is the only way you’ll be able to clearly communicate the core benefits and get your value proposition across. What is the customer value chain concept?

User Testing 85

User Testing Customer Feedback Feedback Software User Friction 85

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

APRIL 18, 2024

Looking for the best customer segmentation examples? It’ll also help you figure out if you should segment users based on their age, company size, or pain points. Segmenting your customer base offers several benefits, including improved personalization , retention, and customer loyalty. Let’s get started.

Data Visualization 77

Data Visualization Analytic Tools Feedback Software Customer Experience 77

Product Management University

AUGUST 2, 2023

Here are 10 things that would happen if product management, product marketing, sales and customer success all had a common view of your target customers. There’d be a common understanding of what customers are trying to accomplish, why those business goals and outcomes are critical to their success and how they measure success.

User Testing 130

User Testing Research Software Market Research Roadmap 130

Userpilot

FEBRUARY 6, 2023

Can a user engagement funnel help you grow a loyal customer base and retain more active customers ? User engagement takes all the best parts of existing funnels and applies relevant modern realities to them for better effect. An engagement funnel is customer-focused. What is user engagement?

Analytic Tools 84

Analytic Tools Feedback Software Customer Experience User Testing 84