Sequent Learning

DECEMBER 20, 2023

They delve deep into market research, analyzing customer needs and market trends, translating these insights into product features and enhancements. Market Analysis : Conducting extensive market research, they gather insights into consumer needs, market trends, and competitor landscapes.

User Testing 52

User Testing Customer Feedback Certifications Product Management 52

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Product Innovation Educators

MARCH 27, 2023

Sally spent 36 years with The Dow Chemical Company and GlaxoSmithKline Consumer Healthcare. The award started in 1988, and in 2004 the OCI committee was asked to write a chapter for the PDMA Handbook of New Product Development about the OCI award. One of those elements is solving a significant customer problem.

User Testing 83

User Testing Crowdsource Healthcare Finance 83

The Secret PM Handbook

MAY 5, 2017

Product” involves things like: Requirements or user stories or features. Our products solve problems for users. The most fundamental thing to remember is that successful products solve problems for customers. Products for consumers can solve a problem, or they can address a desire or need. Market research.

Framework 150

Framework User Testing Product Management Product Manager 150

The Product Coalition

JANUARY 11, 2023

When I start to learn about product management, it seems PMs do a lot of things related to data, research, user experience, and dealing with other teams such as design, engineering, etc. Product management and UX design both strive to understand user needs, create valuable experiences, and continuously innovate products.

Feedback Software 103

Feedback Software Research Software User Testing Technical Review 103

Lenny Rachitsky

APRIL 7, 2024

Brought to you by: • Orb —The flexible billing engine for modern pricing • Dovetail —Bring your customer into every decision • Vanta —Automate compliance. Normalize feedback: Create a culture where giving and receiving feedback is encouraged and valued.

User Testing 55

User Testing Customer Feedback Feedback Software Customer Experience 55

Intercom, Inc.

FEBRUARY 14, 2019

Figure out how your product can solve the problem you originally solved, but for a broader set of customers. If you only serve your initial customers, you are stunting your future growth. I f you start by serving smaller customers, the best way to expand upmarket is to do that one step at a time. Build your next big product.

Strategy 188

Strategy User Testing Download Customer Experience 188

The Secret PM Handbook

AUGUST 11, 2017

Onboarding Is Not A Customer Problem, It’s Our Problem. When customers aren’t behaving the way we want them to – for example, if they are not onboarding fast enough or in big enough numbers – we need to treat that as a “signal,” not as the problem itself. Then I’d go do some research on onboarding.

User Testing 150

User Testing Research Software Product Research Download 150

Userpilot

APRIL 9, 2024

Do you need it to support customer or employee onboarding processes? TL;DR Onboarding platforms allow organizations to design personalized onboarding experiences that enable new users to realize the product value. They also offer feedback features and analytics to support data-driven decision-making. What’s your budget?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Intercom, Inc.

OCTOBER 21, 2021

?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small. A lifetime of customer service.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

Lenny Rachitsky

APRIL 18, 2024

Beware of “tar pit ideas”: ideas that receive initial positive feedback but may lead to long-term challenges. However, despite the positive feedback and validation, they can become difficult to pivot away from once their limitations become apparent.

Startups 83

Startups Feedback Software Crowdsource Customer Feedback 83

The Secret PM Handbook

OCTOBER 9, 2018

We’ll start with some assumptions: Let’s assume your product solves a significant problem, better than alternatives, for a particular segment, and you have some successful customers. The post 3 Proven Ways To Help Your Sales Team Beat Quota appeared first on The Secret Product Manager Handbook. Follow the rules.

Sales Training 170

Sales Training User Testing Differentiation Customer Experience 170

The Secret PM Handbook

FEBRUARY 9, 2018

The fact is that Marketing doesn't decide who to target with their programs - defining the ideal customer and segment is #prodmgmt's responsibility! The definition of the ideal customer – the demographics, the characteristics, the industries – comes from Product Management. Click To Tweet.

Data Visualization 186

Data Visualization Reporting Tools Research Software User Testing 186

Gainsight

NOVEMBER 23, 2020

As the Customer Success function matures, it’s increasingly clear that Customer Success Operations (CS Ops) plays a critical role in driving effectiveness and efficiency just as Sales Ops does for the Sales function. Jeff is the Senior Manager of Customer Success Operations. . I was the “consumer” of CS Ops.

Analytic Tools 52

Analytic Tools User Testing Data Visualization Reporting Tools 52

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Consumer expectations of real-time interactions online are exposing some real human limitations.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Gainsight

APRIL 2, 2021

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

Intercom, Inc.

MARCH 13, 2019

During your first wave of growth, your initial customers are very important. As you reach your next wave of growth, you need to continue to invest in those customers and in that product, and recognize that, in order to keep growing, you need that product to appeal to more people. Understanding what customers need. Be ruthless.

Marketing 171

Marketing User Testing B2C Enterprise 171

Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. There are two main types of knowledge bases: external (for customers) and internal (for employees).

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

Product Bookshelf

JANUARY 3, 2017

The process moves through identifying questions, creating solutions, storyboarding, prototyping, and testing with customers. Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days by Jake Knapp. A sprint culminates in creating a prototype and observing your customers using it.

User Testing 48

User Testing Product Research Feedback Software Testing 48

Intercom, Inc.

DECEMBER 10, 2018

So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. In-app marketing is about reaching out to your customers while they’re inside your product to engage, retain, or upsell them. billion users found that the average retention rate for web-based apps is only about 10%.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

The Product Cafe

JANUARY 18, 2024

Enzo Avigo A ten-year veteran in Product Management, focusing on user experience and product strategies. Writes about effective product management strategies in the pre-Product/Market Fit phase and is also in the process of releasing a book soon. Active in course creation, advising, and angel investing in the tech sector.

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience Certifications 52

Gainsight

APRIL 21, 2022

As the category creator of customer success and the definitive thought leader, this list is filled with the help you need to deliver the ultimate Product Experience for your customers. Product Experience: A Key Driver Of Your Customer Success Journey. From Silos to a Cross-Functional Focus on Customer Experience.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Product Innovation Educators

JULY 17, 2023

He is frequently helping organizations succeed while also holding the role of Professor Emeritus at McMaster University and Distinguished Research Fellow at Penn State University. The customer’s needs have changed or the customers didn’t understand their own needs. They had to invent all those things.

Telecommunications 95

Telecommunications Research Software Feedback Software User Testing 95

NextBigWhat

NOVEMBER 30, 2020

The genius of how @duolingo grew from 5M to 200M users in 5 years (!!!) Alongwith growing users from outside, Gina decided to double down on growing users from inside. Obsessive A/B testing. However, it was easy to retain users once they got the Duo learning experience. using product-led growth. A long thread.

User Testing 59

User Testing Customer Experience Product Research Education 59

Sequent Learning

DECEMBER 20, 2023

Customer-Centric Focus: How to Understand Customer’s Needs as a Product Manager Empathy and Product Improvement : Product Managers champion a customer-centric approach, ensuring products resonate with user needs, thereby enhancing satisfaction and loyalty.

Certifications 40

Certifications Product Management Product Manager User Testing 40

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. We have also asked experts from each department about their Customer Retention Strategy – so let’s dive in!

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Gainsight

APRIL 7, 2022

The second you launch a new feature or a customer signs up for your product, the clock starts ticking. The faster you can get users to embrace your product, the sooner it will start paying off. Product adoption describes how a customer becomes aware of your product, makes purchases within your platform, and uses your tool.

Analytic Tools 52

Analytic Tools Data Visualization Embedded Analytics Product Research 52

The Product Coalition

OCTOBER 19, 2017

To start with, I wrote this handbook “ Product Management 101 ”. The most comprehensive video course on Product Management developed by PMs @ Top Tech Firms The course includes Mock Interview to help you practice answering Product Questions & Get detailed Feedback on what to improve. Click ??

User Testing 60

User Testing Product Management Product Manager Product Research 60

Gainsight

NOVEMBER 10, 2021

With customers testing your product out right away and competition on the rise, delivering value is a must. Product improvements are essential to selling your product and keeping customers on board. . Positive user experience is paramount. The consumer’s experience is more important than ever. Encourage adoption.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Mind the Product

SEPTEMBER 19, 2019

If the certification will get your foot in the door with a company, even better – though any good hiring manager will care more about cultural fit and the projects you’ve done, according to a specialist recruiter I spoke to. I often use them to keep on top of the latest trends, ask questions, and to give and receive feedback.

Feedback Software 106

Feedback Software Product Management Product Manager User Testing 106

The Product Coalition

JANUARY 26, 2024

Twenty five mini-research ideas for finding something meaningful to work on. In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. So let’s talk about mini-research. Think of research as digging for gold.

User Testing 101

User Testing Product Research Research Software Data Visualization 101

The Secret PM Handbook

AUGUST 4, 2017

We find and validate market problems for which customers will pay for a solution. One test of a new framework is how well it explains “previous observations.” The Secret To Successful Products That Users Love From Day One. The Value Inequality – The Real Meaning Of “Customer Value”.

Framework 150

Framework Product Management Product Manager Weak Development Team 150

Agile Velocity

MAY 14, 2020

They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. Agile is an iterative approach that focuses on collaboration, customer feedback, and small, rapid releases in order to satisfy the customer through early and continuous delivery of value. Customer Satisfaction.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

The Secret PM Handbook

FEBRUARY 20, 2018

If the prospect does not have resource management problems, then maybe they aren’t a good fit for our product. On the other hand, if the prospect is a good fit, then we’ve shown that we understand one important part of her problem. ” Using The Power Of Existing Customers. Developing Good Discovery Questions.

Product Research 170

Product Research Demo User Testing Data Visualization 170

Gainsight

NOVEMBER 16, 2021

Instead, the product-led flywheel focuses on the user experience at different stages of the user’s journey. On the inner circle of your flywheel, visualize the different segments of your users based on their stage of their product journey. Active customers. Loyal customers. Understand the customer experience.

Analytic Tools 52

Analytic Tools Product Research Feedback Software Onboarding KPIs 52

Gainsight

JUNE 17, 2022

Even more importantly, you might miss the chance to achieve what your PLG strategy was designed for—enhanced user experiences, product adoption, and overall business growth. . Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Mind the Product

SEPTEMBER 19, 2019

If the certification will get your foot in the door with a company, even better – though any good hiring manager will care more about cultural fit and the projects you’ve done, according to a specialist recruiter I spoke to. I often use them to keep on top of the latest trends, ask questions, and to give and receive feedback.

Feedback Software 82

Feedback Software Product Management Product Manager User Testing 82