Generation Focus

OCTOBER 6, 2023

How did you get interested in research ops, and how has your work changed since you founded Generation Focus? I got into research ops completely by accident. Around 2017 I took part in a couple of research studies as a participant, and I was really inspired by what I experienced.

Product Research 62

Product Research Research Software User Testing Weak Development Team 62

Intercom, Inc.

NOVEMBER 17, 2022

Growing up in Romania, Alina built her first company even before enrolling in high school to help pay for her studies. She moved to the US after finishing her engineering degree and worked her way up the ladder, building mobile products across companies such as Reuters and Bloomberg. Alina Vandenberghe: I’m very glad to be here.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Intercom, Inc.

FEBRUARY 18, 2020

Our de-facto ways of working made it difficult for us to learn from one another, especially when it came to socializing best practices for talking to our customers. Breakdowns in knowledge sharing are expensive – a study from Panopto and YouGov found that these inefficiencies can cost large companies more than $2.7 The only problem?

Technical Review 223

Technical Review User Testing Customer Feedback Customer Experience 223

Mixpanel

JANUARY 12, 2023

It’s a product unto itself. And just like a product process, you need data to create something great. I consider myself a “conversion-copywriter.” It’s a scientific study in human psychology and empathy, the science of knowing what words will help people understand and connect with your brand and product.

Data Visualization 116

Data Visualization User Testing Research Software Product Research 116

Usersnap

APRIL 29, 2023

Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. In this article, we’ll explore what ChatGPT is and how it works. Let’s get started!

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Product Talk

SEPTEMBER 9, 2020

I first met Petra Wille, a fellow product coach, at Mind the Product and was immediately impressed with her work. While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. I admire your work from afar. Hello everybody.

Feedback Software 187

Feedback Software User Testing Product Research Research Software 187

Intercom, Inc.

NOVEMBER 12, 2020

This week, we’re looking at how consumers’ shopping Habits have changed. Last week, we explored how physical retail environments are changing in the wake of ecommerce, and how businesses need to adapt to these new ways of shopping – or risk extinction. . Learning from B2B. Welcome to S.H.O.P.,

B2C 221

B2C Customer Experience B2B Branding 221

Intercom, Inc.

APRIL 8, 2021

We’ve recently completed a HIPAA attestation examination, so we can appreciate just how sensitive healthcare data is.) We’ve recently completed a HIPAA attestation examination, so we can appreciate just how sensitive healthcare data is.) But the most challenging moment came last year, with the onset of the COVID-19 pandemic.

Healthcare 211

Healthcare Data Visualization Customer Experience Weak Development Team 211

Mind the Product

NOVEMBER 28, 2019

He’s someone you’ll certainly have come across if you’re at all interested in any of the discussion around the thinking and theory behind product management. Currently, John is the product evangelist at San Francisco product analytics software developer Amplitude. An Evangelist’s Working Week. ” Being a Trusted Expert. .

CTO Coach 123

CTO Coach Analytic Tools Fractional CTO Research Software 123

UX Studio

MARCH 11, 2024

What can the listeners learn? I am really grateful for this and I was very happy that you were very prompt with the response and I’m happy that we can do this recording. I am really grateful for this and I was very happy that you were very prompt with the response and I’m happy that we can do this recording.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Intercom, Inc.

AUGUST 20, 2020

She wonders how do we design tools that complement rather than overwhelm our innate humanity. We caught up with Alex for a chat that ranged from how social media affects the human condition to why it’s important to build tech that contributes to our existence. Short on time? What follows is a lightly edited transcript of the episode.

Research Software 243

Research Software Technology Telecommunications User Testing 243

The Product Coalition

APRIL 5, 2020

Photo by Hal Gatewood on Unsplash Being bombarded with products all the time, we all find ourselves on a pricing page from time to time. It shows all the information I need, in good time and order. Wow, I want to try this out.”?—?said Actually, today I did. You get 3 seconds to lead me to the information I need.

User Testing 79

User Testing Education Customer Experience Research Software 79

Johanna Rothman

NOVEMBER 16, 2020

I started to work as a programmer in the mid-1970s. I was often the only woman in my hardware classes. I had one female instructor. You might not be surprised—she was one of the two professors I learned the most from. (I I mostly taught myself because the professors were so horrible at teaching.).

Technical Review 111

Technical Review Research Software Software Review Systems Review 111

PMLesson's Ace the PM Interview

FEBRUARY 1, 2020

We talk to Divya Dhar an Exponent alumni, on her diverse journey from being a doctor to founding non-profits and most recently a stint in product management. Q: How would you answer the “Tell me about yourself” question? Early on I did this by becoming a doctor. I sold this company after 3.5

Positioning 87

Positioning Technical Cofounder Startups Customer Feedback 87

Userpilot

JUNE 3, 2021

A few weeks ago, I ran a poll on LinkedIn and Twitter asking a simple question: Which human skill do you think is most essential to building great products? There’s growing evidence that human skills may be the competitive edge for high performing product teams and organisations. Self awareness. Managing conflict.

Product Research 98

Product Research Research Software Reporting Tools User Testing 98

Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. We hosted a CX-focused panel at this year’s Customer Love Summit. Katie van Zyl, Director of Product Management at GoDaddy. Transcription.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Intercom, Inc.

AUGUST 31, 2022

We sat down with Aneto Okonkwo , CEO and co-founder of Chatdesk, to discuss how you can leverage social media to grow engagement in your business and offer practical, easy-to-implement social media growth strategies. What did we learn? How to respond to customers on social media. Aneto Okonkwo, CEO and co-founder of Chatdesk.

Customer Experience 118

Customer Experience Branding Messaging Startups 118

Atlassian

JANUARY 28, 2022

When coaching leaders at all levels, I notice that when I bring up the “D” word (delegate), they start squirming in their chairs. There are some common trends I see with leaders who are afraid to share the load with their teams. I feel bad about giving them more work.”. Joanna truly loves her work. That’s right.

Weak Development Team 140

Weak Development Team Reporting Tools Leadership Feedback Software 140

freshtrax

FEBRUARY 21, 2023

Nondo was born in Zambia, was a first-class architect in South Africa, and has studied service design in both Japan and the USA. In the second article, Nondo shares his definition of design, unforgettable services and products, and his current goals as a designer. Nondo: I was born in Zambia and studied in South Africa.

Research Software 52

Research Software Technical Review UX Data Visualization 52

Ronke PM

JUNE 4, 2023

Regardless of how long they stay, they always impact our destiny. When observing the thoughtful, productive, and transformative individuals we surround ourselves with, we can see they have a village or a personal board of directors that influenced their lives. Mentor #1 I begin with the story of my best friend.

Customer Experience 52

Customer Experience Travel Blog User Testing 52

UX Planet

JANUARY 16, 2024

For startups and product owners, the stakes are high, and the path is treacherous. For startups and product owners, the stakes are high, and the path is treacherous. Why this usually happens: Overconfidence: Entrepreneurs often fall in love with their concepts. Yet, it’s a double-edged sword.

Branding 96

Branding User Testing Product Research Data Visualization 96

Mixpanel

OCTOBER 6, 2022

Over the course of my career, I’ve sat in dozens of conference rooms, Zoom meetings, retreat centers, and team outings all created with the sole purpose of getting Marketing and Product talking. There are product goals and marketing goals. Our customer doesn’t care what’s Product and what’s Marketing. Finally I purchase.

Data Visualization 59

Data Visualization Onboarding KPIs Marketing Analytic Tools 59

Userpilot

MARCH 8, 2021

Margaret Zablocka is a founder and CEO of Onoco – a parenting app with 20,000 users – and the former Lead Product Manager at Betfair. Born in Poland, she moved to London in 2014 to embark on her career in Product Management. First of all, could you tell us a few words about how you ended up becoming a product manager?

Analytic Tools 98

Analytic Tools Technical Review Data Visualization Software Review 98

The Product Coalition

APRIL 7, 2021

How to Support Women in Technology?—?And And Fuel Your Business, Recruitment and Culture By Shanti Kurupati, Director of Engineering, YML One weekend morning I was eating a lovely breakfast with close friends who recently had a baby. How can more companies take part in this initiative?

Reporting Tools 78

Reporting Tools Technology Embedded Analytics Leadership 78

Intercom, Inc.

MARCH 12, 2020

We sat down with Shep to discuss everything from self-service to how to chart your customer’s journey through your organization. What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. There are now more ways than ever to help your customers solve their problems.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Product Innovation Educators

APRIL 19, 2021

Principles product managers can use to guide creativity and innovation. The name of this podcast is changing to Product Mastery Now, to better reflect our purpose of helping product managers becoming product masters, gaining practical knowledge, influence and confidence so you’ll create products customers love. .

User Testing 71

User Testing Product Research Research Software Feedback Software 71

Intercom, Inc.

OCTOBER 10, 2019

As the publisher and founder of Rosenfeld Media , he works with authors and speakers to try to make sense of the user experience and how it can make the world a better place. I caught up with Louis for a conversation that ranged from our moral duty to make information more accessible to his approach to curating conferences.

UX 168

UX Research Software Reporting Tools Analytic Tools 168

Product Talk

JULY 12, 2017

It’s easy to think you already do continuous product discovery. Most of the teams that I work with come into coaching thinking that they don’t need help. They’ve read the industry books, they attend the popular product conferences , and they follow all the leading blogs. What more is there to learn? They’ve got this.

Product Research 217

Product Research User Testing Data Visualization Research Software 217

Business of Software Conference

DECEMBER 28, 2023

Read on to learn why your words aren’t getting through and how to write copy that converts. How to Write Copy for Your Software Company 1. Search Amazon for customer reviews on industry-related products or books. The less exciting your product is, the better your copy needs to be,’ Wiebe asserts.

Software Review 59

Software Review Research Software Feedback Software User Testing 59

Userpilot

AUGUST 30, 2023

This makes it more important than ever to create products people actually want to use. But how do you do that? How do you ensure your team doesn’t lose momentum along the way? The expert speakers at Product Drive 2023 will answer these and many more questions. Join us to learn from top experts and companies.

Customer Experience 100

Customer Experience User Testing Customer Feedback Research Software 100

Ronke PM

OCTOBER 5, 2023

Final thoughts Those products that have changed us and made our lives easier, or even enhanced humanity, have that impact and reach because the people who built those products emphasize customer-centricity above all else. Essential customer experiences to consider. What is customer-centricity?

User Testing 52

User Testing User Friction Customer Feedback Customer Experience 52

Product Innovation Educators

APRIL 19, 2021

Principles product managers can use to guide creativity and innovation. The name of this podcast is changing to Product Mastery Now, to better reflect our purpose of helping product managers becoming product masters, gaining practical knowledge, influence and confidence so you’ll create products customers love. .

User Testing 62

User Testing Product Research Research Software Feedback Software 62

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves. Short on time?

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

The Product Coalition

FEBRUARY 26, 2020

The 6 step guide to learning product © 2011 Martin Eriksson. There is a lot of confusion out there about product, product management, product owners, product manager. Learning is a step-by-step process, building one block of knowledge on top of the other. in UX, Product, whatever?—?when

Technical Review 78

Technical Review Software Review Research Software Product Research 78

Intercom, Inc.

MARCH 15, 2018

Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. Will Larson: When I graduated from college I was actually teaching English in Japan for a year, and that’s when I started doing a lot of tech blogging.

Engineering 214

Engineering Feedback Software Onboarding KPIs Customer Experience 214

Intercom, Inc.

DECEMBER 21, 2021

We’re not exactly sure how, but yes, it’s that time of the year again. And truth be told, our journey wasn’t the only one we learned from. Paul Adams , SVP of Product at Intercom. Lessons learned on leadership with Karen Peacock and Leandra Fishman. And what a year it has been!

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Reporting Tools Feedback Software Research Software Technical Review 118