The Product Coalition

JANUARY 9, 2023

Including a Miro template so good, it will knock you out of your socks Welcome to 2023. link] In this article, I cover why you fail in pursuing goals, learnings from product managers to succeed, how to set inspiring goals that keep you moving forward, and give you a Miro template that will knock you out of your socks.

Product Research 113

Product Research Vision Roadmap Customer Experience 113

Userpilot

OCTOBER 26, 2022

When do you need it and how does it help product managers build better products? Impact mapping is a collaborative strategic planning technique used by product managers, product owners , and senior technical leadership, who work mostly in Agile software delivery. Impact is how you influence the actors to achieve the objectives.

Onboarding KPIs 96

Onboarding KPIs Customer Experience Product Research User Testing 96

Intercom, Inc.

APRIL 7, 2020

As the coronavirus outbreak upends lives and businesses everywhere, support teams are increasingly the first place that customers turn to for guidance. Our new research reveals the impact it’s had on these teams. With customer care more important than ever, how are support teams adapting to this new uncertain reality?

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

NOVEMBER 14, 2022

How do you apply your product management skills and knowledge to build a robust product plan? Product planning focuses on product development while the go-to-market (GTM) planning concentrates on facilitating marketing and sales. Product planning improves the alignment of teams and internal stakeholders with the product vision.

Product Research 97

Product Research User Testing Onboarding KPIs Research Software 97

Userpilot

JANUARY 30, 2023

Becoming aware of the product's existence through branding and marketing campaigns. The decision to keep using it or abandon it. The decision to keep using it or abandon it. Here are real-life product adoption examples from successful companies for each stage: Using social media ads to expand brand awareness, like Slack.

User Testing 92

User Testing Feedback Software Research Software Onboarding KPIs 92

Userpilot

NOVEMBER 20, 2023

The articles: Defines the weighted scoring model Discusses its advantages and disadvantages Shows how product and project managers can create their own model Explains how to follow up on the results Let’s get right into it! These could come from your organization or you can use a ready framework like RICE or ICE.

Product Research 97

Product Research User Testing Customer Experience Research Software 97

Userpilot

OCTOBER 10, 2022

Is your product marketing strategy lacking inspiration? How about some product marketing examples? In this article, we consider 10 SaaS product marketing examples. How did their product marketing strategy put their audience first? How did they successfully communicate value? What is product marketing?

Feedback Software 94

Feedback Software Research Software Product Research User Testing 94

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages. Its different stages. Book the demo!

Analytic Tools 90

Analytic Tools Data Visualization Research Software Onboarding KPIs 90

Userpilot

JULY 18, 2023

The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money. Roadmapping software visualizes and plans product development over time, facilitating coordination and alignment across teams.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Reporting Tools 94

Userpilot

FEBRUARY 26, 2024

What is marketing funnel analysis? How is it different from sales funnel analysis? And how to do it with available product analytics solutions? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Research Software 97

Modus Create

AUGUST 31, 2021

To know which project management tool your team should consider, you need to understand what collaboration challenges you are experiencing. The list is in no particular order, and you will likely find your team needs to use more than one. More than a million teams worldwide use Trello to collaborate and get work done. .

Feedback Software 93

Feedback Software Reporting Tools Customer Experience Software Review 93

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Product positioning allows you to identify your market niche. It helps the customer understand your product and how it can satisfy their needs. What is product positioning?

Research Software 97

Research Software Feedback Software Analytic Tools Positioning 97

Userpilot

DECEMBER 15, 2023

More importantly, we show you how to screen your feature and product ideas effectively. By screening your ideas before investing in their development, you reduce the risk of failure and can allocate resources to initiatives that satisfy customer needs and market demand. Want to see how Userpilot can help you with idea screening?

Data Visualization 98

Data Visualization Product Research User Testing Analytic Tools 98

Userpilot

SEPTEMBER 20, 2023

In this article, we’re going to unpack the day-to-day activities of a product and project manager, describe the key areas of overlap and differences between these distinct roles, and, most importantly, cover how they can work together effectively. using a Gantt chart, etc.), using a Gantt chart, etc.),

Reporting Tools 102

Reporting Tools Customer Experience User Testing Research Software 102

Userpilot

SEPTEMBER 10, 2022

We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. UX surveys help you rack up your customers' feedback about their experience with your app using an in-app feedback survey. Customer satisfaction UX surveys measure how happy your users are with your app and its UX.

Customer Feedback 90

Customer Feedback Product Research Feedback Software User Testing 90

The Product Coalition

OCTOBER 15, 2022

Storyboards on Unsplash by Slidebean In fact, it’s no different from why we use storyboards in the film industry or product development. Storyboards help Product designers to test multiple versions of products, product flows, and customer journey maps until there’s a final design for all team members. How to create a Storyboard?

User Friction 88

User Friction User Testing Customer Experience Vision 88

Userpilot

APRIL 28, 2022

How can it help product managers in the product development process? The Opportunity Solution Trees (OST) help product teams arrive at solutions that solve customer pain points during the product discovery phase; they can also be used in project management as a problem-solving tool. What is the opportunity solution tree?

Research Software 95

Research Software Feedback Software Analytic Tools Product Research 95

Userpilot

FEBRUARY 25, 2024

Marketing funnels attract and engage, using metrics like visitors and click-through rates to track narrowing interest and effectiveness. Sales funnels track lead conversion to customers, focusing on demo-to-trial and trial-to-paid stages, using conversion and churn rates. Core metrics for marketing funnel.

Data Visualization 99

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 99

Userpilot

JULY 20, 2022

Would you like to know when product managers should use it and how? It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. House of Quality is a common tool used for that. At the Product Development stage, teams decide on the features to build.

User Testing 98

User Testing Feedback Software Customer Feedback Customer Experience 98

Userpilot

JANUARY 20, 2022

Obviously, we’re not advocating that you copy the rest of the market outright, but every creative person throughout history has taken inspiration from their peers. Common tooltip use cases include interactive walkthroughs , secondary onboarding , upsells and feature adoption. Mostly used to build feature discovery.

Onboarding KPIs 94

Onboarding KPIs Data Visualization Customer Experience User Friction 94

Userpilot

MAY 30, 2023

Every successful product marketer has at some point wondered how to create a persona. Good user personas are critical to any successful product marketing campaign. They help you decide what product or service to prioritize, streamline your advertising and marketing, and better connect leads with their goals and pain points.

Data Visualization 97

Data Visualization Analytic Tools Research Software User Testing 97

UX Studio

MARCH 1, 2024

But with so many options flooding the market, it’s easy to feel overwhelmed. But the question arises: How useful are the currently available tools, and what challenges do they generate? How we approached AI research tools Our mission was to investigate the reliability of current design and research tools thoroughly.

Data Visualization 97

Data Visualization Research Software Product Research Analytic Tools 97

CardBoard

SEPTEMBER 7, 2021

With a new generation of talent flooding the market, they also bring with them a progressive approach to work. Equally, the pandemic has drastically changed the landscape of how teams communicate, connect, and collaborate requiring tools like online whiteboards. Many believe teams cannot be nearly as connected or productive.

Document 105

Document Technology Article Marketing 105

Userpilot

APRIL 18, 2023

Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. – Avoid lengthy surveys – Use straightforward questions to avoid ambiguity or bias. – Use close-ended and open-ended questions.

Customer Feedback 87

Customer Feedback User Testing Customer Satisfaction Customer Experience 87

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. Use welcome screens to drive users to the Aha!

Feedback Software 93

Feedback Software Research Software User Testing Customer Feedback 93

Lenny Rachitsky

FEBRUARY 11, 2024

They have helped more than 300 teams design new products and bring them to market, including those at YouTube, Gusto, One Medical Group, and Slack. Try using your calendar to block out the time you spend on different tasks. Firstly, this will help you understand how long things really take (the results may surprise you).

Customer Experience 85

Customer Experience Framework Finance Blog 85

Userpilot

SEPTEMBER 29, 2023

What benefits does it bring to product teams? How do you conduct it to optimize the customer journey, and which analytics tools can you use? TL;DR Funnel analysis helps teams understand how many users complete a sequence of events leading to a conversion and how long it takes. Book the demo to see how!

Data Visualization 97

Data Visualization Analytic Tools Customer Feedback Feedback Software 97

Userpilot

SEPTEMBER 21, 2022

It’s the ability to collect customers’ feedback and insights , which gives you a better understanding of how to make a better product. This post discusses what it takes to create good product feedback forms and examples of great ones that you can use as inspiration when building your own. What is a product feedback form?

Feedback Software 93

Feedback Software User Testing Customer Feedback Analytic Tools 93

UX Studio: Product Management

JUNE 29, 2021

That is why in this blog post we gathered our learnings about how to communicate research results better. Among the stakeholders, there is a group of people with a special dedication to how the product performs usability-wise; they are the UX researchers and designers. So, which one should we use and when? All the stakeholders.

Data Visualization 122

Data Visualization User Testing Research Software Customer Feedback 122

The Product Coalition

NOVEMBER 11, 2021

Word from Scott: Over the years we’ve helped many different teams bridge the gap between discovering requirements and getting them ready for deployment. So I asked the team to share the playbook we’ve used to help prepare them to begin Definition. this design process that is useful to use when going through product development.

Definition 181

Definition Technical Review Customer Experience User Friction 181

Userpilot

AUGUST 29, 2023

In this article, we’re going to unpack what is product management , how it differs from traditional project management, the role it plays in building products that delight your users, and the skills a good product manager must demonstrate to succeed. Product teams are staffed with various skilled professionals.

Data Visualization 99

Data Visualization Analytic Tools Feedback Software Research Software 99

Userpilot

JULY 31, 2023

What does a product marketing manager (PMM) do? This is the question on the lips of many marketing professionals browsing through opportunities at tech companies. Chances are you already know their broad responsibility is to develop and implement a marketing strategy roadmap for a specific product.

Product Marketing 91

Product Marketing Onboarding KPIs User Testing Marketing 91

Userpilot

AUGUST 6, 2023

That is why companies use in-product communication , email newsletters, support calls, live chats, and social media channels to ensure that customers get a seamless experience. TL;DR Creating an omnichannel experience comes down to ensuring consistency and integration across all channels that customers use to engage with your business.

Customer Experience 82

Customer Experience User Testing Customer Feedback Feedback Software 82

Lenny Rachitsky

FEBRUARY 13, 2024

Q: How do I figure out how to price my product? It can drive enormous sustained growth (quickly) and often takes very little product work, yet is rarely prioritized or even discussed within product teams. She also provides two mega qualitative and quantitative templates for you to use in your own pricing research.

Data Visualization 105

Data Visualization Product Research User Testing Research Software 105

Intercom, Inc.

SEPTEMBER 23, 2020

Series is a visual campaign builder with a very flexible and interactive design – you can easily build out sophisticated customer journeys using the intuitive drag-and-drop interface, making your customer engagement campaigns much more powerful and effective. Some of the visualizations our customers shared with us.

Messaging 232

Messaging User Testing Feedback Software Customer Feedback 232

Userpilot

MAY 31, 2022

This article takes a deep dive into proactive support, showing you how it’s different from the traditional approach and how you can implement it at your SaaS company. Use intuitive tooltips and interactive walkthroughs to show each feature’s function. Later in this article, we will discuss how Slack and Jira do this.

Feedback Software 94

Feedback Software Reporting Tools User Testing Customer Feedback 94

Userpilot

JUNE 10, 2022

There are three types of feature requests: Bug fix requests – users send bug fix requests when they encounter an error while using your product. Use a Miro board to gather insights from your customer-facing team members. Use a Miro board to gather insights from your customer-facing team members.

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Feedback Software Analytic Tools Product Research Data Visualization 52