Intercom, Inc.

MARCH 25, 2019

We’ve all signed up for a product only to realize a few months later that it didn’t quite fit our needs. We remember how easy it was to sign up for the one week free trial on the gym’s website. Maybe you’ve had a similar experience trying to exit your contract with your cable television or wireless carrier provider.

User Testing 183

User Testing Customer Feedback Customer Experience Feedback Software 183

Sachin Rekhi

FEBRUARY 16, 2020

Mastering the craft of product management is no easy task. I instead define a product manager as driving the vision, strategy, design, and execution of their product. It's equally important for product managers to think about each of these four dimensions as having a concrete set of deliverables.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Userpilot

OCTOBER 27, 2022

How can it help product managers build products that drive value for their customers? Iterative testing involves running repeated experiments on your product features to evaluate their effectiveness and identify improvement opportunities. Iterative testing should happen at every stage of product design.

User Testing 98

User Testing Product Research Feedback Software Testing 98

Userpilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. TL;DR Product management describes the continual process of overseeing the development of a product across its entire lifecycle. The main difference between product management and project management is the focus.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Research Software 101

Mironov Consulting

JULY 28, 2022

The Enterprise Sales/Solutions side of the organization [new sales, renewals, customer success/implementation, professional services, support escalations, account-based marketing] deals with one major customer at a time then mentally moves on to the next.   Customer support reps handle one ticket or issue at a time.

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Userpilot

SEPTEMBER 10, 2022

What’s product differentiation? What differentiation strategies can a product manager use to make the product stand out in a saturated market? If you’d like to learn more, grab a beverage of your choice, find a comfy seat, and let’s jump in! What is product differentiation?

Differentiation 98

Differentiation Feedback Software Research Software User Testing 98

Userpilot

NOVEMBER 8, 2022

Your product go-to-market strategy is the final ingredient for any successful product launch. It is a small but prominent element that drives every other component of your marketing strategy. This article covers all you need to know to create a solid GTM strategy for your SaaS startup or B2B business model.

Feedback Software 93

Feedback Software User Testing Product Research Strategy 93

The Product Coalition

OCTOBER 21, 2018

Crafted by design, engineered to keep customers close. Products live within markets that are constantly changing, making planning a difficult process. For many product people, the roadmap is their first taste of business strategy. How technically sound a feature is means nothing if the feature isn’t being used.

User Testing 113

User Testing Roadmap Weak Development Team Customer Feedback 113

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. Trigger customer feedback surveys contextually for existing customers. What is the voice of the customer survey?

Customer Feedback 96

Customer Feedback User Testing Feedback Software Data Visualization 96

Usersnap

SEPTEMBER 12, 2023

You either have a million questions that you don’t know how to arrange on your product pricing survey, or your mind is blank and you don’t know where to start. If you are providing more value to your customers, then let your product be appreciated at the price it deserves.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Sachin Rekhi

JUNE 25, 2017

I'm often asked what's the best way for a new product manager to learn the fundamentals of the role or for an experienced product manager to continue to master their craft. I've organized this collection into several sections, starting with product management 101.

Product Research 167

Product Research User Testing Analytic Tools Product Management 167

Userpilot

AUGUST 16, 2022

Marketing experiments give you an insight into how well marketing strategies will perform before implementing them. But how should you run them? In this article, we’ll start by exploring how to conduct a marketing experiment and give you different experiment ideas to try in your SaaS business.

Research Software 98

Research Software Feedback Software Analytic Tools Customer Experience 98

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. In this article, we cover the following: What UX design is and why UX is important in SaaS. How to identify opportunities to improve your UX design. How to identify opportunities to improve your UX design. The good news?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

UX Planet

DECEMBER 19, 2023

Agile UX is a design methodology based on the principles of Agile software development. Agile UX adopts the same values, reframed in the context of digital design projects. We will also provide clear instructions for UX designers who want to adopt this approach to their design process. What is the Agile UX Process?

Agile 82

Agile User Testing UX Feedback Software 82

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Sachin Rekhi

DECEMBER 26, 2019

In that past decade, I've authored 150 essays , mostly sharing everything I've learned about product management and entrepreneurship throughout my career in Silicon Valley. Video: The Art of Product Management. What I didn't expect was that this talk would go on to become the #1 hit for product management on YouTube for several years.

User Testing 68

User Testing Dashboard Software Engineering Document 68

Userpilot

NOVEMBER 24, 2022

What is growth product management? How is it different from traditional product management ? How can growth PMs drive product-led growth for their organizations? Traditional product managers concentrate on building the product and its high-level long-term goals. Are you ready to jump?

Product Research 94

Product Research User Testing Onboarding KPIs Data Visualization 94

The Product Coalition

JUNE 18, 2021

And no, I’m not talking about getting dirt on your political or business opponent. Here’s a nugget from his intro thread on the concept:  —  @EricJorgenson [link] But why does leverage matter for Product folks? Amidst all of that, we struggle to find time for strategy, customer research, and deep thinking.

Product Research 117

Product Research Research Software User Testing Product Management 117

ProductPlan

JANUARY 27, 2022

That includes product teams, who must determine how to maximize their return on their 2022 budgets. To get the most bang for your budgeted bucks, we can look at some of the trends revealed in our latest State of Product Management Report. Tools in the product stack increase productivity and efficiency.

Data Visualization 96

Data Visualization User Testing Product Research Reporting Tools 96

Centercode

APRIL 1, 2021

Investing in product analytics, quality testing, user experience, and market research are absolutely essential to building a good product. But delivering a great product? Get those insights over to your team so they can execute on the list of prioritized action items you just delivered. Easier said than done?

User Testing 59

User Testing Research Software Feedback Software Product Research 59

Userpilot

NOVEMBER 15, 2021

Do you use data-driven product-led experiments in your company or you’re more into using trial and error to see the outcome of your efforts? If you’re still unsure whether you need to switch to a product experiment approach for your business then stay with us. What is a product experimentation framework?

Onboarding KPIs 98

Onboarding KPIs Framework User Testing Feedback Software 98

Centercode

JANUARY 16, 2020

” Today’s technology is evolving at lightspeed (though we’re still waiting on lightspeed travel), and development teams are moving just as quickly to deliver on rapidly expanding technological landscapes and increasing customer demands. Journeyman: Delta 2020, the Virtual Customer Validation Conference.

User Testing 69

User Testing Customer Feedback Customer Experience Research Software 69

Usersnap

SEPTEMBER 21, 2021

How badly do you want to know if your customers are truly satisfied with your services? A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base.

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Usersnap

SEPTEMBER 29, 2023

And how could you do it without a solid feedback management system ? Working on seemingly important tasks might feel productive until you realize you’ve been spending days on something that hardly makes a difference. Step – Identify your feedback sources and stakeholders 2. How do we tackle this multitude of voices?

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Mironov Consulting

NOVEMBER 2, 2018

Most product companies have a few things in their roadmaps that are specifically for single customers – I call these sales one-offs. The end result can be frustration, uninspiring products, falling profitability, and an inability to grow the business. Let’s dig in….

Reporting Tools 108

Reporting Tools Weak Development Team User Testing Feedback Software 108

The Product HQ

FEBRUARY 6, 2023

Need help preparing for your next senior product manager interview? Senior product managers are executive-level professionals who fulfill an important role in large companies developing products and bringing them to market. The defining elements that make you the best fit for the job.

User Testing 52

User Testing Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 16, 2022

What if you knew that not all goal-setting frameworks are beneficial to your team? You need to ensure it is the right fit for your team. Some frameworks will push your team to achieve success, while others will bring it down simply because it’s not compatible with your organization as a whole. SMART goals.

Feedback Software 97

Feedback Software Research Software Framework User Testing 97

Intercom, Inc.

MAY 16, 2019

That’s why we recently launched Product Tours , a dead-simple onboarding tool featuring a code-free tour builder, error notifications and quick-start templates. As our Design Lead Gustavs Cirulis shared recently, the development of the product did not come without its own challenges. What were the critical decisions?

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

UX Studio

JUNE 30, 2023

In today’s digital age, having a sleek and modern website design is more important than ever. This is where a web design firm comes in. Hiring a professional web design company can help businesses in many ways. So, let’s dive in and explore the world of design agencies in California.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Sachin Rekhi

JANUARY 3, 2016

It's reminded me just how much fun it is to reflect on what I've learned over the years and try to distill those lessons into repeatable practices for myself and others. While I wrote mostly on product management, design, and entrepreneurship, I had a few well-received posts on optimizing your career and life hacks in general.

Product Management 60

Product Management Product Manager User Testing Document 60

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. Neil Rahilly VP of Product and Design, Mixpanel Neil Rahilly is the VP of Product and Design at Mixpanel. He was the Director of Product at Slack, focused on growth in the freemium, self-service business.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Sachin Rekhi

OCTOBER 25, 2016

While every product team I've worked with leverages customer feedback to inform product decisions in some way, most fall short of designing their customer feedback loop to maximize the benefits to the product team of gathering, recording, and synthesizing feedback. Catalog Your Sources of Feedback.

Product Research 120

Product Research Feedback Loop Feedback Software User Testing 120

UX Studio: Product Management

JULY 14, 2021

UX studio is one of the global innovation design consulting firms focusing on UX design, research, and strategic consulting. We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

The Product Coalition

APRIL 8, 2020

According to Jenny Björkman, UX Lead at Sustainably The cost implications of doing user experience (UX) design without a testing phase can put the future of any company at risk. Jenny also demonstrated in her presentation that even on a small startup budget, Sustainably successfully kept customers at the heart of product testing.

User Testing 78

User Testing Research Software Feedback Software Product Research 78

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. we also face the question of how we will make digital technology truly accessible for everyone, regardless of their physical or cognitive abilities. Let’s explore how we as designers can step up to tackle this challenge.

Research Software 156

Research Software Data Visualization Software Review Technical Review 156

Userpilot

APRIL 30, 2020

All SaaS companies live and die by their ability to lead their customers to ongoing success. From a bird’s-eye perspective, this means ensuring two key things are happening within your organization at all times: Continuous product management and development. What Does Product Service Management Look Like for SaaS Teams?

Reporting Tools 82

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 82

Userpilot

JULY 8, 2021

Product manager courses are everywhere. How do you pick the one that’s best for you? Product management is one of the most diverse disciplines and requires an extremely broad set of skills. Additionally, the product manager role drastically changes with your seniority. Beginner product manager. Conclusion.

User Testing 67

User Testing Research Software Analytic Tools Feedback Software 67