Intercom, Inc.

FEBRUARY 1, 2022

Recognizing your customers by name should be customary – but recognizing their individual needs and wants is where your support can really stand out. With 59% of organizations reporting increased inbound volume , gathering customer feedback will help you to find out and address rising expectations directly. Treating humans like humans.

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

Intercom, Inc.

MAY 8, 2019

During the course of her time there, she’s seen HubSpot grow from a small, plucky startup into a billion dollar household name. Source: HubSpot Research, State of Inbound 2018. Source: HubSpot Research, State of Inbound 2018. And yet, bafflingly, 66% of companies aren’t asking their willing(!)

User Testing 116

User Testing Customer Experience Inbound Research Software 116

Intercom, Inc.

AUGUST 12, 2021

He’s been the Chief Revenue Officer and Chief Strategy Officer at Dialpad, the cloud communication platform, since the spring of 2018, but his fascination for conversations and natural language processing came even sooner. I’m the Chief Revenue Officer and I’m Chief Strategy Officer here at Dialpad. Is the phone call dead?

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Intercom, Inc.

NOVEMBER 7, 2019

It’s safe to say he’s learned a thing or two about adjusting his message and product for each unique customer persona. At Spendesk I am currently head of sales, so my main missions are about hiring and building the sales department on one side, and I also work around like all of the go-to-market strategy.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

APRIL 22, 2024

TL;DR Product-led growth strategy is a business model where the product is the primary driver of engagement, retention, and acquisition. Slack populates empty spaces with in-app messages that drive action. Loom maximizes the customer’s lifetime value by triggering contextual upsell messages. Book a demo today !

Feedback Software 104

Feedback Software Product Research Customer Experience Strategy 104

Userpilot

FEBRUARY 4, 2022

Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. Much like the name suggests, you won’t be proactively selling SaaS to users in the self-service model. Let’s take a closer at each model’s unique sales process. The self-service model.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Intercom, Inc.

MAY 12, 2021

. “Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale” Meaningful insights fuel great experiences, but it can be challenging to draw them out when you’re constantly managing high volumes of inbound conversations.

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Intercom, Inc.

JUNE 6, 2019

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. A predictive lead scoring tool for B2B SaaS companies, MadKudu’s strategy is all about integrating with other platforms – including Intercom – to link customer intelligence and customer engagement.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Intercom, Inc.

NOVEMBER 27, 2019

A genius inbound marketing strategy. It’s in the name: a company inspired by the needs of salespeople has to be good at selling itself. Companies like Slack, HubSpot, and Shopify have all operated on this deeper level, leveraging these five strategies to go public. Salesforce?

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Lenny Rachitsky

MARCH 12, 2024

Even better, the messages I get daily from listeners melt my heart. Creating a mix is a great strategy because it helps the world discover unknown-but-wisdom-rich people while still bringing listeners in with known names. average star rating across nearly 4,000 reviews. My podcasting lessons so far 1. Say no to most of them.

Technical Review 137

Technical Review Analytic Tools Research Software Feedback Software 137

Intercom, Inc.

DECEMBER 12, 2018

Strategy first, technology second. But here’s the thing: a tool is not a strategy. The real value marketing software offers is in the strategy and approach it enables. A strategy needs to be the foundation of any marketing stack, one that takes into consideration who you are, what your goals are and who you’re trying to reach.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

JULY 19, 2021

Conversational support is the modern way to resolve customer questions through a digital-first, messaging-based interaction. And not only does this additional insight mean that you can provide more helpful, relevant support, but it also enables you to serve up targeted, relevant messages , for more impactful sales and marketing outreach.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Userpilot

APRIL 7, 2024

Conversion reports show the effectiveness of marketing strategies, and screen reports indicate the landing pages that users interact with the most. SimilarWeb's dashboard contains metrics such as monthly visitors, geography, referring sites, social and search traffic that point to your inbound and outbound traffic, etc.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JULY 24, 2023

That said, there are key differences between a SaaS marketing strategy and standard digital marketing. In this guide, we’re going to highlight the nuances of SaaS marketing, walk you through its various components, and teach you how to create effective SaaS marketing strategies! Increasing signups with a free trial.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Marketing 94

Userpilot

MAY 26, 2021

This in turn allows you to target specific segments with specific messages based on certain event triggers. Personalization in SaaS is often confused with adding the user’s first name to messages, but what it should really mean is targeting the right user, with the right message, at the right time. Segmentation.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Pragmatic Marketing

OCTOBER 11, 2019

Yes, my name is Marcus. So if we wanted to, we want to test a specific product name or a specific tagline, we can bring it to an audience of a few hundred or so and pick different options versus each other will do that for we'll save that for kind of larger launches. Thank you very much for having me, Rebecca. And that's smart.

Product launches 70

Product launches Research Software User Testing Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

Yes, my name is Marcus. So if we wanted to, we want to test a specific product name or a specific tagline, we can bring it to an audience of a few hundred or so and pick different options versus each other will do that for we'll save that for kind of larger launches. Thank you very much for having me, Rebecca. And that's smart.

Product launches 70

Product launches Research Software User Testing Product Research 70

Userpilot

JULY 7, 2022

Use in-app messages and emails to communicate. For example, Loom sent this contextual message when the user had reached the recording limit on their free account: Loom created an intentionally triggered interaction to create account expansion through upselling. Engage with customers through in-app messages. Airtable’s tooltip.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Business of Software Conference

MAY 21, 2020

What we’ll do is we’ll start off with a high level strategy in terms of growing our team and give some insight into our candidate value proposition. High-level Strategy. There’s inbound hiring and there’s outbound hiring. Inbound hiring is when the candidate comes to you.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Userpilot

JULY 12, 2021

On the other hand, analytics tools for Social Media Marketing like Brand24 help you streamline your social media marketing strategy. A robust SEO and keyword research strategy is a must to ensure steady traffic to your website. The right SEO analytics tool for SaaS will help you make sure you’re making the most out of your strategies.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userzoom

JULY 9, 2019

A/B testing can be used to compare the performance of a webpage, app, email, or advert by pitting a control, ‘A’, against a test variant, ‘B’ A/B testing works by randomly splitting your inbound traffic equally between the two versions. A/B testing ultimately takes the risk and guesswork away from making changes.

User Testing 113

User Testing Product Research Research Software Testing 113

Userzoom

JULY 9, 2019

A/B testing can be used to compare the performance of a webpage, app, email, or advert by pitting a control, ‘A’, against a test variant, ‘B’ A/B testing works by randomly splitting your inbound traffic equally between the two versions. A/B testing ultimately takes the risk and guesswork away from making changes.

User Testing 100

User Testing Product Research Research Software Testing 100

Intercom, Inc.

JANUARY 31, 2019

The process of defining your positioning strategy is not a one-and-done deal – in a crowded marketplace, it needs to be an ongoing exercise. Ambient Strategy founder and CEO April Dunford on the symptoms of weak positioning. We use the insights from our product as to what messages are resonating with the customers.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. SaaS Marketing Strategies for Growth in 2021. SaaS Marketing Strategies for Growth in 2021. Outbound vs. Inbound.

Research Software 91

Research Software User Testing Outbound Marketing 91

Mixpanel

FEBRUARY 23, 2021

. “You haven’t found product-market fit on just a few hundred users… In the early days, user interviews are your main source of feedback, but eventually, you can leverage metrics such as usage growth, revenue, retention, customer referrals, churn, reviews, NPS scores, and PR, to name a few. Credit: Brian Balfour.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Intercom, Inc.

FEBRUARY 27, 2020

We’re even changing the name of what used to be Answer Bot. But now we can A/B test different strategies against one another. Does the single biggest topic people ask about cover 1% of your total inbound volume of questions? But another Intercom product is Messages. We’re pretty happy with that. Fergal: Absolutely.

User Testing 23

User Testing Artificial Inteligence Data Visualization Customer Experience 23

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. Our core beliefs.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

JANUARY 16, 2020

April Dunford, Founder, Ambient Strategy. April Dunford (Founder/CEO, Ambient Strategy) – Positioning for Growth: How To Make Complex Products Obviously Awesome from Business of Software Conference. So positioning is not the same thing as messaging. Name me a couple of features. And they name this thing.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

Intercom, Inc.

MAY 21, 2020

This really allowed our support team to increase our efficiency at scale, so can you talk to us about the automation strategies we’ve used and how they’ve helped us to achieve these exciting outcomes? “ At the end of the day, expectation setting is the name of the game here” Ryan: Definitely.

User Testing 221

User Testing Customer Experience Data Visualization Reporting Tools 221

Pragmatic Marketing

NOVEMBER 9, 2009

Product owners can close the gap between a product manager’s inbound role (that is, understanding the needs of the marketplace) and the development team’s need for product direction (that is, understanding the detail of personas and their problems). Spotting fundamental flaws. And this makes sense.

Weak Development Team 70

Weak Development Team Agile Research Software Reporting Tools 70