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Ask the Community: What’s a Mistake You Made Early in Your Continuous Discovery Journey?

Product Talk

Leann Schneider is a Product Manager at Plum.io , a company that leverages Industrial/Organizational (I/O) psychology principles to accurately assess people’s potential—think an assessment that candidates or employees take to be placed in the right role within a company. I was just saying to stakeholders , ‘I need to talk to customers now!’”

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From Niche to Success: How To Make Vertical SaaS a Worthwhile Startup Investment

The Product Coalition

The growing number of public vertical SaaS winners worth billions of dollars, such as in health sciences (Veeva), construction (Procore), restaurants (Toast), and banking (nCino), demonstrates how cloud-based and mobile app development specialized to certain industries can become giant businesses. Why is Vertical SaaS on the rise?

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Emotion AI: How Far Can It Go?

The Product Coalition

Call centers evaluate agent performance and customer satisfaction by analyzing agents’ and customers’ emotional responses during contact. Humana, a prominent health insurance provider, has been using Emotion AI in its call centers for some time now to efficiently serve its customers. Automotive There are approximately 1.44

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423: Transforming products into experiences – Geoff Thatcher

Product Innovation Educators

This speaker gave a keynote on transforming products into experiences: injecting the theme park industry’s experience model into product development. In other words, what can we learn from theme parks to help us do a better job creating products our customers love? My job was to make sure the customers experienced a clean pool.

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Product Managers Turn To AI To Speed Things Up

The Accidental Product Manager

We need to always be taking a look at how we are delivering our products to our customers and find ways to make our internal operations run smoother. Product managers who work in the auto insurance industry deal with these kind of issues every day. The Challenge Of Being An Auto Insurance Product Manager.

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How to Develop a Fintech App: Features, Trends, and Costs

The Product Coalition

Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform. There is no surprise that the fintech industry is growing fast and more people are downloading financial apps. The pandemic has also influenced the situation in fintech.

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Average Customer Retention Rate By Industry & How to Improve Your SaaS Retention Rate

Userpilot

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.