Userpilot

APRIL 21, 2024

From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. Start creating conversion paths by defining their goals from the customer and business perspective. Focus on their JTBDs, pain points , and gains from using your product. Let’s get to it!

Research Software 83

Research Software Feedback Software User Testing Reporting Tools 83

The Product Coalition

JUNE 3, 2022

Leading healthcare software development companies see learning management systems (LMS) as their top priority, alongside other medical software. A good example is Human Anatomy Atlas offering users detailed 3D views of the human body, organs, and tissues. eLearning is gaining popularity in the healthcare industry today.

Healthcare 120

Healthcare Education Seminar User Testing 120

Intercom, Inc.

MARCH 16, 2021

Instead of deflecting conversations, your team can prevent common issues from occurring in the first place. Learn the latest strategies for your most personal, efficient support team yet. Proactive support is at the top of the Conversational Support Funnel for a reason – it’s your first line of defense.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Intercom, Inc.

APRIL 13, 2018

So what is it about these SaaS sales reps that differentiates them from the rest? On top of that, an existing customer already knows your flaws, and they have an opinion on whether or not you’re delivering. Great SaaS sales reps can change your entire business. What do they know about the industry that mediocre sales reps don’t?

Data Visualization 224

Data Visualization Customer Feedback Reporting Tools Customer Experience 224

Alchemer Mobile

DECEMBER 6, 2018

On December 5, 2018, we hosted a webinar on how product managers can better understand their customers. In case you missed it, you can view the recording below. Additionally, here are some highlights from the presentation. ” Once you’re dialed into the voice of your customer, engagement and revenue will follow.

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

Gainsight

JANUARY 18, 2024

It’s so important today that, according to a 2023 Super Office study, customer experience is now the primary focus to beat out the competition for more than two-thirds of companies—up from only 36% in 2010! And the same study found that CX is the top business priority for companies over the next five years!

Education 52

Education Customer Experience Data Visualization Advertising 52

Gainsight

DECEMBER 15, 2023

Why CS Needs to Learn How to Speak CFO For years, we’ve been talking about your CS team being trusted advisors to your customers and doing the important work of helping them be more successful. Learn more in our blog, Customer Success Teams, It’s Time to Take Credit for Expansion Revenue. But don’t worry, this is a good thing.

Sales Training 52

Sales Training Reporting Tools Customer Experience Data Visualization 52

Userpilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Sending email sequences post-sign-up to guide customers through the product. Use progressive disclosure to avoid overwhelming users.

Analytic Tools 73

Analytic Tools Feedback Software Research Software Customer Experience 73

Userpilot

OCTOBER 24, 2023

Using funnel analysis to segment dormant users who drop off or deviate from the ideal steps and become inactive. Now, let’s see different examples of how you can retain resurrected users: Triggering welcome surveys during user signup to offer a personalized product experience and provide value from the beginning.

Customer Experience 80

Customer Experience User Testing Customer Feedback Onboarding KPIs 80

Userpilot

MARCH 6, 2024

We also explain: How product funnel differs from marketing and sales funnels. TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. To find and remove friction points from the customer journey, conduct funnel analysis.

Analytic Tools 83

Analytic Tools Data Visualization Research Software Onboarding KPIs 83

Product Talk

FEBRUARY 10, 2021

It’s awesome to see how many people are joining from all over the globe. I’m delighted to hear your questions and learn more from each of you today in terms of where you’re challenged and how we can be helpful. I also help out with these webinars. Melissa and Hope, do you want to say hello? Thank you so much.

Product Research 290

Product Research Data Visualization Research Software Analytic Tools 290

Intercom, Inc.

JUNE 17, 2021

It’s been a while since, almost overnight, we had to pack our things and start working from home due to the COVID-19 pandemic. In this episode of Inside Intercom, you’ll hear from: Padraig Monks – Facilities and Security Program Manager. But what can we do to make this transition as smooth as possible? Is it safe? Are we ready?

Research Software 207

Research Software Feedback Software Data Visualization Customer Experience 207

eG Innovations

MARCH 31, 2021

Watch the webinar: We’ve brought in CTP, Barry Schiffer, EUC evangelist, Rachel Berry and digital workspace expert Eric Haarvastein to talk about what the survey results mean and what trends we’re seeing for the future of digital workspaces. Register for the webinar. Where the respondents came from.

Reporting Tools 98

Reporting Tools Product Research Data Visualization Analytic Tools 98

Userpilot

JUNE 29, 2023

Zapier, RollWorks ABM, Eventbrite, GoToWebinar, and Calendly are the top integrations for sales and marketing teams. Best HubSpot integrations for data sync If you want to use an integration primarily for data sync, you can integrate HubSpot with the following tools from the HubSpot app marketplace.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

The Product Manager Coach Blog

SEPTEMBER 5, 2023

In this article, we’ll delve deep into the importance of networking for product managers, drawing upon years of experience and insights from industry leaders. When you’re connected, you have a broader spectrum of information to draw from, allowing you to anticipate market shifts, user needs, and potential threats.

Research Software 52

Research Software Feedback Software User Testing Product Management 52

Userpilot

JULY 11, 2023

The internet is flooded with customer experience videos you can watch and, maybe, learn something new or useful for your job. You’d need to spend a lot of time finding good content creators if you just decided to learn about CX and customer engagement. moment” varies from user to user. Bernard Marr’s customer experience trends.

Customer Experience 77

Customer Experience Customer Feedback Feedback Software User Testing 77

Userpilot

JULY 13, 2021

In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch. Rather than reinventing the wheel, it’s smart to take inspiration from other companies’ successful walkthroughs.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Nulab

FEBRUARY 10, 2020

You’ll need to try a lot of strategies to find out what works best for you, but we’re happy to share what we’ve learned to help you along. They are easy to use and have a short learning curve for most. A page view is when a visitor requests any page of a website. Average page duration — the longer the page is viewed, the better.

Data Visualization 102

Data Visualization Startups Analytic Tools Reporting Tools 102

Userpilot

NOVEMBER 1, 2021

With so many different definitions of onboarding bouncing around, ranging from " customer education " to simply "making the user feel welcome ," it's no wonder that people are struggling to articulate what onboarding really is. So it's a subject we understand quite well ??. A quick definition of user onboarding.

Onboarding KPIs 92

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 92

Userpilot

NOVEMBER 2, 2022

If customers are taught how to use your product to its fullest potential, they’ll experience more value from it. Give them product training in the form of webinars, video tutorials , and help articles to guide them through the learning process. How does adding value to products contribute to faster product growth?

Feedback Software 87

Feedback Software Research Software User Testing Product Research 87

The Product Coalition

FEBRUARY 23, 2020

Photo by Amélie Mourichon on Unsplash One of the best and fastest ways to improve a practice is to learn from the lessons of others. The list features lessons and insights on running Design Sprints from the likes of Lego, Facebook and the City of Denver. Let’s walk through the case studies and the key takeaways.

Customer Experience 78

Customer Experience Webinar Books Customer Feedback 78

Userpilot

SEPTEMBER 30, 2022

Monitor your in-app user analytics for a direct view of what features are well-loved and which ones are neglected. Also, offer in-person training and webinars to connect with customers on a human level. In this new era, digital transformation and the digitization of customer experience are a must for most businesses.

Customer Experience 79

Customer Experience User Testing Data Visualization Feedback Software 79

Userpilot

NOVEMBER 24, 2022

Then, use carefully curated strategies like “limited trials” to convert users from freemium to premium plans. Can the RACE framework refine your strategic thinking ability and thus provide you with a simple but effective marketing strategy? The goal of any traditional or digital marketing strategy is product growth.

Feedback Software 94

Feedback Software Analytic Tools Framework Onboarding KPIs 94

Product Talk

MARCH 3, 2021

Our goal is to make each webinar awesome in its own right. Recap from Part 1. A few months ago, fellow Product Talk coach Hope Gurion and I sat down to discuss why there’s no single right way to do discovery. Want to read Part 1 of the series? Find it here. Teresa Torres : Hi, everybody. I am Teresa Torres. Hope Gurion : Sure.

Product Research 163

Product Research User Testing User Friction Research Software 163

Userpilot

FEBRUARY 25, 2024

You want a more beginner-friendly platform : While GainsightPX does offer some beginner-friendly features like a WYSIWYG editor, it does have a long learning curve. From NPS surveys to real-time data, GainsightPX has it all. With numerous of GainsightPX alternatives, it can be challenging to make a final decision.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Gainsight

MARCH 15, 2023

Reduced Spending on Learning and Development Gemma Cipriani-Espineira : Another interesting trend we’re seeing with our customers is less investment in research, learning, and development. With a digital-led approach, of course. These five industry thought leaders break down what they’re seeing in the field and with their customers.

Customer Experience 52

Customer Experience Research Software Strategy Development Team Review 52

The Product Coalition

JANUARY 25, 2021

Leverage your business understanding, your wide view of the market and your authority as a subject matter expert to create content that is both authentic and enlightening. There are various channels you can use to share your knowledge with the world: Webinars ?—?webinars If you manage a product in a company with few product lines?—?it

Product Research 94

Product Research User Testing Customer Experience Reporting Tools 94

Userpilot

NOVEMBER 30, 2022

You should offer a variety of resources through your resource center including but not limited to knowledge-base articles, videos , interactive walkthroughs , webinars, etc. Embed and play video tutorials from within your knowledge base. Well, it’s actually a pinnacle of user retention and customer experience!

Feedback Software 86

Feedback Software Analytic Tools Reporting Tools Data Visualization 86

eG Innovations

OCTOBER 29, 2021

Observability is a measure of how well you can understand your system’s internal states from its external outputs. So, this ‘old’ approach is still in use today and is quite valid from an observability perspective. The fact is digital business services have end-to-end and top-to-bottom dependencies. Something Old.

Analytic Tools 52

Analytic Tools Data Visualization Artificial Inteligence Customer Feedback 52

Gainsight

APRIL 13, 2022

Recently Gainsight’s Chief Customer Officer, Kellie Capote, host of the GameChangers webinar series, sat down with VMware’s Senior VP of Customer Success, Meenu Argwal, to talk about how they scaled successfully partnering with Gainsight. However, her interest in CS was derived from her desire always to make the customer successful. .

Webinar 52

Webinar Enterprise Consulting Customer Experience 52

The Product Coalition

SEPTEMBER 19, 2021

Photo by Spencer Selover from Pexels Two weeks ago, I had laser eye surgery, which put an end to 35 years of wearing glasses. I went to two of the top clinics in my area. The fact that your potential customers have a problem, doesn’t mean that they are willing to do what it takes to solve it. It was a major decision to make.

User Testing 139

User Testing Customer Experience Product Research Startups 139

Gainsight

APRIL 30, 2019

Check out our Essential Guide to learn how to navigate the new product experience landscape. An active user receives value from regular interactions with your product. Some companies use the Average Page View count to get an overview of customer engagement. As a product manager, metrics affect every move you make.

Onboarding KPIs 65

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 65

Userpilot

MARCH 11, 2022

We recommend the blogs from Userpilot , ProductLed Growth , Product Manager HQ, and The Product Folks. Our top pics are Continous Discovery Habits Product-Led Onboarding , Escaping The Build Trap , Inspired , and Build. o get the sponge mode on and dive in! books for product managers give you more context and more exhaustive analyses.

Analytic Tools 91

Analytic Tools Data Visualization Research Software Feedback Software 91

ProductPlan

DECEMBER 21, 2020

But unless your company offers paid services along with its line of products, how is this different from “regular” growth? Wes Bush of the Product-Led Institute has literally written the book on product-led growth and joined ProductPlan co-founder Jim Semick on a recent webinar to discuss this and other related topics.

User Testing 104

User Testing Research Software Customer Experience Product Research 104

Userpilot

OCTOBER 26, 2023

In theory, users who experience product value through free trial or freemium convert to paying customers with little help from the sales team. In theory, users who experience product value through free trial or freemium convert to paying customers with little help from the sales team. What makes PLG for complex products challenging?

Analytic Tools 81

Analytic Tools Feedback Software Product Research Data Visualization 81

Product Talk

APRIL 7, 2021

I’m Teresa Torres from Product Talk. I’m excited to be here today and look forward to hearing all of your great questions that come in throughout the webinar. Let’s talk a little bit about how the webinar is going to work. We will be taking questions at the end of each topic and at the very end of the webinar.

Product Research 216

Product Research User Testing Research Software Data Visualization 216

Userpilot

MARCH 3, 2022

They’re a valuable resource for SaaS companies, and help customers tackle many challenges: the better a user understands your product, the more likely they are to be able to achieve their goals – and knowledge bases help users shorten the learning path. Looking for SaaS knowledge base examples? Ready to get started?

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Customer Experience 90