Mironov Consulting

NOVEMBER 10, 2016

But the symptoms aren’t so obvious to the outbound (and extroverted) part of the company. Motivation and engagement look different on the tech side of the room: the outbound team often can’t tell whether Engineering is emotionally engaged. We closed a big deal with BigCorp, partly because you-all built a connector to their ABC system.”

Weak Development Team 96

Weak Development Team Development Technical Review Outbound 96

UX Studio: Product Management

JULY 29, 2021

Following the same line of thought, satisfied users are more likely to tell their friends about your product and write a nice review in the app store. However, whatever your market, odds are understanding your customers through research and offering them a better UX will decrease your share of outbound sales. Conclusions.

Research Software 110

Research Software User Testing Product Research UX 110

eG Innovations

NOVEMBER 17, 2021

Instead it uses outbound connectivity to the Azure Virtual Desktop infrastructure over the HTTPS connection. This is essential information for both troubleshooting and auditing the systems that are being accessed by authorized users.

Analytic Tools 52

Analytic Tools Data Visualization Transportation Inbound 52

The Product Coalition

MAY 10, 2019

Via distinct arrows, where thickness indicates number of navigations, user flows show you the inbound and outbound journeys for every screen and popup within your app. With Appsee’s user flows, you can toggle between iOS and Android to understand differences and similarities between the two operating systems. What is a user flow?

Analytic Tools 74

Analytic Tools Customer Experience Customer Feedback Data Visualization 74

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Bain Public

NOVEMBER 4, 2018

Product Managers translate between the need to support the effectiveness of outbound activities (Sales, Marketing, Customer support) and the need for efficiency in internal ones (Strategy, Engineering, UX). Remain aware of company culture while managing the product system to build social capital. What problem are we trying to solve?

User Testing 40

User Testing Feedback Software Customer Experience Customer Feedback 40

Intercom, Inc.

JUNE 22, 2022

Targeted and personalized outbound messaging. Our disengagement rate is now only 3% with outbound SMS due to the preference of patients of SMS over email.”. System updates: Make sure your customers keep up-to-date with important news by proactively sending system updates via SMS.

Reporting Tools 211

Reporting Tools Analytic Tools Research Software Feedback Software 211

Intercom, Inc.

FEBRUARY 5, 2019

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Let’s take inbound sales and outbound sales, for example. Inbound and outbound require vastly different skills and workflows. Go without one and risk seeing your business flame out.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Intercom, Inc.

DECEMBER 3, 2020

We are principally responsible for the messaging and outbound products, so that’s how I’ve been involved in this product series. Firstly, we had this product called Campaigns that we used it to orchestrate outbound messages. It didn’t provide any visual cues for the customers to check their outbound messages.

User Testing 152

User Testing Feedback Software Data Visualization Research Software 152

All About Product Management

APRIL 29, 2007

Porter views a company as a system, made up of subsystems each with inputs, transformation processes and outputs. Outbound Logistics: Publishing to web both editorial staff and user generated content, fulfilling customers' requests (emailing newletters etc. Forums), data capture, lead generation.

Technical Review 48

Technical Review Research Software White Paper Product Management 48

Intercom, Inc.

JANUARY 19, 2021

In our early days, like many other companies, we prioritized the speed of shipping over maintaining the consistency and interconnectedness of our system. But it made the idea tangible and showed that, in theory, everything could be built on top of a single system. Let’s say our system consists of these five objects.

Framework 272

Framework Customer Experience Systems Review User Testing 272

Intercom, Inc.

DECEMBER 2, 2021

Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going. The core of algorithms and systems is data models. We have our own Rails app, and we have this external Zuora system.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Modus Create

FEBRUARY 1, 2022

While most applications employ a certain level of log and trace capability, standardization and distributed tracing are especially important in a system of decoupled services. In the case of Log4j, if we know the Java daemon shouldn’t be making outbound calls or connections, we can disrupt the attacker’s kill chain.

Software Review 59

Software Review Systems Review Data Visualization Weak Development Team 59

Intercom, Inc.

DECEMBER 20, 2018

Long story short, I’m interested in conversational marketing and getting automation systems processes for both of these teams to thrive. Sujan: Mailshake is an outbound sales tool. . I might actually know the persona, and I know something’s going on where we can actually now do some outbound outreach.” Sujan: Absolutely.

Outbound 151

Outbound Customer Experience User Testing Data Visualization 151

Mironov Consulting

FEBRUARY 6, 2020

So we should take the time to propose various metrics, review them with our teams, argue a bit, and consider our first choices as experiments rather than instant full-year commitments. Let’s switch out of ERP systems and become currency traders.” 15 days in their IT queue for system access? But mortgages next quarter.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Intercom, Inc.

AUGUST 1, 2019

Michael and his team created a lucrative reward system for startups , which they were able to do through group purchasing (taking advantage of a vertical that allowed them to buy software packages). What actually made me most comfortable was when they said they were building their system like a ledger, so it can’t be messed up.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Usersnap

JANUARY 20, 2023

Ticketing systems are the cornerstone of support software, allowing companies to track, manage, and organize requests. A suitable aid desk will have a rule-based system that automatically categorizes emails based on predetermined criteria. Tidio offers access to inbound and outbound communication with your customers.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Business of Software Conference

MAY 21, 2020

There’s inbound hiring and there’s outbound hiring. Outbound hiring is the opposite. That’s a form of outbound hiring. For example, the second bullet says professional experience writing tests and running continuous integration systems. And that means that we waste their time reviewing their CV.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Gainsight

DECEMBER 23, 2019

A million things going on outbound-driven, rapidly changing. AO: Yeah, support needs to be the how to break fix system… AS: Critical. So you need to be aligned as we say, with what the company’s strategic priorities are at that point. And that’s interesting, was churn not a key metric? So why they purchased from you?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

Have a friend from the company you are applying to peer review your resume so that it’s in line with the company and position. You are thinking about the next truck chassis, or the next-generation infotainment system and not really concerning yourself with the products that are out there already.

Automotive 68

Automotive Product Management Product Manager Technical Review 68