Product Talk

FEBRUARY 14, 2024

When they read Continuous Discovery Habits , Tali says she found the methods both inspiring and practical and she started by mapping opportunity solution trees: “It raised so many questions about the business goals and the product goals. There isn’t always one way of mapping a tree,” says Tali. One of the biggest challenges?

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Analytic Tools Research Software Product Research Data Visualization 222

Product Talk

APRIL 17, 2024

And if you’re trying to guide your teams toward being more empowered and autonomous, this is a process that takes dedicated time and commitment. The first thing I did when I joined was I introduced a process that I also used at Contentful. We established processes for the researcher, PMs, and designers to do continuous discovery.

Product Research 208

Product Research User Testing Data Visualization Research Software 208

Product Talk

DECEMBER 6, 2023

Mapping the Opportunity Space When are you ready to start mapping out the opportunity space? Map the opportunity space. This is a messy process of synthesis. We cover steps 2 and 3 in our Opportunity Mapping course. When are you ready to start mapping out the opportunity space? Choose a target opportunity.

Data Visualization 276

Data Visualization Product Research Analytic Tools Research Software 276

Userpilot

APRIL 16, 2024

How they are linked to customer journey analysis and customer journey mapping. The objective of customer journey analytics is to track and interpret user actions to get such insights, and customer journey mapping is an essential part of the process. Start the customer journey analysis process by setting clear goals.

Data Visualization 101

Data Visualization Customer Feedback Analytic Tools Feedback Software 101

The Product Coalition

NOVEMBER 17, 2023

This article explores the concept of data integration, its challenges, key techniques in AI-driven data integration , and the pivotal role AI plays in this process. This process encompasses data extraction from diverse systems, standardizing it into a common format, and loading it into a target system or database.

Data Visualization 125

Data Visualization Reporting Tools Artificial Inteligence Information 125

Product Talk

FEBRUARY 21, 2024

A comprehensive experience map: This map represents the experience of multiple customers. It’s an amalgamation of all the individual experience maps that appear on your interview snapshots. But I’m also going to hear about what went wrong, where there was friction in the process, and/or what you wished had gone better.

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User Friction Customer Experience Customer Feedback Analytic Tools 218

Product Talk

SEPTEMBER 7, 2022

They might even have regular steps in their processes that remind them to put their users’ needs first. Through a combination of leadership buy-in, reading, and coaching, they committed to mapping opportunities and testing assumptions before jumping to solutions and found new ways to truly put their users first. Tweet This.

Product Research 202

Product Research User Testing Customer Experience Research Software 202

Intercom, Inc.

MAY 13, 2022

You may find that you need several touchpoints along the path to purchase – identifying these interactions is a process known as touchpoint mapping. What is a customer journey map? A lot of times companies go even deeper when mapping customer journeys. Why is a customer journey map important? .

Customer Experience 223

Customer Experience User Friction User Testing Data Visualization 223

Product Talk

AUGUST 18, 2021

Good product discovery includes the customer throughout the decision-making process. Good product discovery includes the customer throughout the decision-making process. Product discovery is a decision-making process. Good product discovery includes the customer throughout that process. Tweet This.

Product Research 294

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Product Talk

FEBRUARY 2, 2022

For this Product in Practice , we caught up with Ellen Juhlin to hear some of the specific steps she’s taken to invite engineers into the discovery process and some of the quick wins she’s experienced so far. This isn’t always an easy or simple process. This process highlighted how valuable the engineers’ contribution was. “We

Product Research 232

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UX Planet

APRIL 3, 2024

It’s crucial to know what you’re trying to understand or achieve with each journey map. Is the focus on improving the checkout process, understanding the onboarding experience, or identifying upsell opportunities? A journey map should reflect not just the actions users take but also how they feel at different stages.

User Testing 80

User Testing Customer Feedback Customer Experience Data Visualization 80

Product Talk

NOVEMBER 15, 2023

Then I can start doing some of those things like story mapping a solution, generating assumptions, and starting to think about, can I question or test some of those assumptions? In a discovery context, that could be experience maps, opportunity solution trees, or story maps. Hope: Makes sense. Teresa: All right.

Product Research 230

Product Research Customer Experience Data Visualization User Testing 230

Product Talk

OCTOBER 25, 2023

To translate this into more useful advice (and think through how to respond to leaders who were asking product teams to go faster), Trevor spent time mapping out which opportunities would allow them to move more quickly. It was also a way to say, “We’ve got permission to try riskier things because we are putting this process in place.

Leadership 256

Leadership Product Research Reporting Tools Feedback Software 256

Product Talk

DECEMBER 1, 2021

You’ll still need to put a lot of time and effort into defining your outcome , setting up your product trio , creating weekly touch points with customers , and mapping the opportunity space. But the tools can help you manage those processes so they’re much easier to integrate into your work. Tweet This. You can find them all here. “But

Product Research 249

Product Research Research Software Feedback Software User Testing 249

Userpilot

JANUARY 15, 2024

Steps to conduct user research and incorporate empathy into your design thinking process. Ready to infuse empathy in your design thinking process? Sympathy vs empathy in the UX design thinking process Sympathy is acknowledging and understanding users’ struggles while interacting with your product.

User Testing 105

User Testing Customer Experience Data Visualization Research Software 105

Product Talk

DECEMBER 27, 2023

I needed to gain some confidence in the activities and in the process before trying it for real.” Lily’s Answer: ProductPlay Sessions to Practice Interviewing and Opportunity Mapping For the inaugural ProductPlay session, Lily chose to cover Jobs To Be Done (JTBD) interviews and opportunity solution trees as the two frameworks to practice.

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User Testing Feedback Software Product Research Research Software 194

Intercom, Inc.

NOVEMBER 2, 2020

The start of any journey begins with consulting a map. But if you’re a product designer starting out on a new project, you might find yourself with a blank page, and the job of drawing the map: of defining the high-level design direction that your team is going to use to chart their course. Get your map down on paper.

Feedback Software 289

Feedback Software User Testing Customer Feedback Customer Experience 289

UX Planet

FEBRUARY 10, 2024

Ways to apply Systems Thinking: - Mapping the complete user journey, including stages before and after interaction with the product. Strategic Stakeholder Management Mapping all relevant stakeholders and developing systemic strategies to meet their needs and manage relationships. Here’s a possible process in 5 steps: 1.

Research Software 108

Research Software Feedback Software Product Research User Testing 108

Product Talk

SEPTEMBER 20, 2023

Tweet This To put the ideas into practice, he began mapping customers’ experiences and interviewing customers without attempting to make a tree. “At Tweet This David uses FigJam to track several continuous discovery activities, including assumption mapping and testing. It would have been great to have everything in one,” she says.

Data Visualization 250

Data Visualization Analytic Tools Research Software Product Research 250

Userpilot

SEPTEMBER 7, 2023

Interested in building a B2B customer journey map? It’s a challenging process, but the benefits are well worth it. At the very least, a journey map will help you easily analyze and make data-driven decisions to improve the user experience. What is a customer journey map? Why do you need a B2B customer journey map?

Analytic Tools 103

Analytic Tools Feedback Software Research Software User Testing 103

Userpilot

JUNE 9, 2023

TL;DR A funnel chart is a visual representation of data at different stages of a process, like the sales or onboarding process. However, funnel charts only give you a high-level view, so you need to use other tools and techniques, like heat maps , for granular analysis of user behavior patterns. Let’s get right to it.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Customer Feedback 89

Userpilot

MARCH 19, 2024

Understand how users interact with your product by mapping user journeys. User experience optimization is the process of improving the overall experience of users when they engage with your app, website, or other digital platforms. Map your users’ journey to see how they interact with your product.

Customer Experience 101

Customer Experience User Testing Research Software Feedback Software 101

Product Talk

MAY 10, 2023

It involves strengthening your understanding of business outcomes , fostering collaboration in product trios , and cultivating many other habits like conducting regular story-based interviews , mapping opportunities on the opportunity solution tree , and identifying and testing assumptions. That made that process a bit more sane as well.

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Product Research User Testing Feedback Software Research Software 130

UX Planet

DECEMBER 18, 2023

User journey maps and user flows are two essential tools in product design because they help create seamless and intuitive user experiences. In this article, we will learn how to create user journey maps & user flows. What is a user journey map? Customer journey map example. How to design a user journey map?

User Testing 78

User Testing Data Visualization Customer Feedback Customer Experience 78

ProductPlan

FEBRUARY 22, 2024

Dependency management is the process of tracking and minimizing disruptions between dependencies. Dependency mapping: How do you strategically manage dependencies on a roadmap? A dependency is a relationship between two initiatives that must be executed in a particular order.

Management 100

Management Management Roadmap Product launches 100

UX Planet

JANUARY 16, 2024

Example: User Journey Map Infographic In this article you are going to know below points on User Journey Map 1. Where to do user journey map in the UX process ? What are the steps to create a User journey map ? Type of user journey maps 4. Components of User Journey map 5. Example: Empathy Map 4.

Data Visualization 67

Data Visualization User Testing Customer Feedback Customer Experience 67

The Product Coalition

JUNE 23, 2022

Let’s discuss why story mapping is needed to create a shared understanding of how your team can focus on the right user stories. in the middle of the summer heat, with no digital or paper map, you would rightfully tell me that I was a mad man with a death wish. Guide and document these conversations using something called a Story Map.

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Product Management Product Manager Customer Experience Document 146

Gainsight

DECEMBER 19, 2023

Creating Common Points Along Your Customer Journey Maps At the core of Comeet’s customer growth strategy is a unique approach to how they map out their customer journey. Tight data integration is imperative to this process, ensuring that vital customer information is accessible and actionable across different teams.

Construction 97

Construction Data Visualization Customer Feedback Customer Experience 97

Intercom, Inc.

FEBRUARY 25, 2021

Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it. Customer mapping is the backbone of the customer experience. How to put the “customer” in “customer experience”.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Mind the Product

NOVEMBER 11, 2019

Behavioral economics is the field that maps these irrationalities. The three steps below should show you how to implement behavioral design in your product development and design process. We zoom in on the environment where a decision happens and map, step by step, all the actions someone must go through to get to the desired outcome.

User Testing 176

User Testing Research Software Customer Experience Product Research 176

Userpilot

FEBRUARY 25, 2024

TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Map out each stage in the customer journey. Onboarding process funnel. Example of a user journey map. Activation funnel.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Reporting Tools 102

Userpilot

FEBRUARY 29, 2024

Here is the 4-step process that makes measuring feature usage rate easy: Goal-setting – why do you want to track usage? Perform heat map analysis for a quick overview of feature engagement. Implement tracking to collect feature usage data Tracking metrics manually is a lengthy process. Visually compare data in Userpilot.

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Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 95

The Product Coalition

SEPTEMBER 28, 2023

Teams are used to establish processes, and stakeholder expectations are clear. The temptation to seek quick validations, to speed up the process, is significant. Disruptive Innovation vs. Legacy: The Old Map and the New Route The ocean liner’s map room is a place of great respect.

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Startups Feedback Software Technical Review Software Review 126

Userpilot

SEPTEMBER 4, 2023

Customer journey optimization refers to the strategic process of analyzing and enhancing a customer's entire experience with a brand. The 7 Steps to Map the Customer Journey Customer journey mapping provides a blueprint to optimize experiences. The process grants valuable customer insights companies can leverage.

Data Visualization 92

Data Visualization User Testing Analytic Tools Customer Feedback 92

UX Planet

FEBRUARY 22, 2024

5-step process The Jobs to Be Done (JTBD) is a powerful tool in product design that helps teams focus on understanding the needs and objectives of their customers rather than just the product itself. Create empathy maps: Create empathy maps to better understand customers’ thoughts, feelings, pains, and gains.

Product Research 89

Product Research User Testing User Friction Customer Feedback 89

Gainsight

APRIL 15, 2024

The 3 Phases of Implementing End-User Onboarding The process of introducing users to a new digital environment can be likened to a practice, where proficiency is built through repetition. Analyze user behavior data, support ticket trends, and feedback from trial users to map out these obstacles.

Onboarding KPIs 52

Onboarding KPIs Customer Feedback Customer Experience Data Visualization 52

dscout People Nerds

AUGUST 8, 2019

Too many customer journey maps focus entirely on what your users are doing. Let’s take a moment to talk about why they’re doing it and how you can pave the way to make their path-to-decision smoother. .

User Testing 45

User Testing 45