Remove modern-data-stack
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Announcing our new guide ‘Supercharge Your Support: How In-context Support Can Boost Your Bottom Line’

Intercom, Inc.

But facing economic uncertainty coupled with fewer resources, support teams need to work smarter, not harder to increase loyalty. In today’s digital era, customer expectations are rising but many support teams lack the modern tools and strategies needed to provide personal, efficient support at internet scale.

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Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

Intercom, Inc.

By implementing in-product messaging – the secret ingredient your customer engagement tech stack is missing. You’ll learn how to activate customers faster, find value up front, and drive the actions that you want customers to take – without overstretching your team or resources. The bottom-line result?

Messaging 211
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The ultimate customer support tech stack for 2022

Intercom, Inc.

Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. Is your tech stack ready?

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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

In the newly released report , sponsored by Intercom, executives say that disconnected, legacy tech stacks and siloed data are slowing their teams down and preventing personalization. Siloed data prevents progress: 32% of executives say they fail to properly distribute data-driven customer insights throughout the organization.

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The Top Mobile In-App Feedback Tools of 2022

Alchemer Mobile

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. This saves companies valuable time and resources.

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Boris Jabes on the problems you can solve by putting your data into action

Mixpanel

Today, as the co-founder and CEO of software company Census, which offers reverse ETL (extract, transform, load) data functionality as a service to operationalize companies’ analytics , Boris is focused on helping his customers put their data to use to run their businesses better. This interview has been edited for clarity and brevity.

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Help desk metrics: Elevate your customer support with the right insights

Intercom, Inc.

Modern customers expect quick, personal, and effective service. To provide this, you must understand how your customer experience stacks up against these expectations. But with so much data to consider, how can you define the help desk metrics that matter for your team? What are help desk metrics? Resolution rate.