Roman Pichler

FEBRUARY 11, 2020

Be Clear on What a Software Platform Is. Different people have suggested different definitions for the term software platform. Let me briefly share mine: I view such a platform as a collection of software assets that are used by several products, as the following picture illustrates. But platforms come with potential drawbacks.

Feedback Software 252

Feedback Software Software Review Technical Review Customer Experience 252

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model.

Analytic Tools 126

Analytic Tools Data Visualization Reporting Tools Startups 126

Intercom, Inc.

NOVEMBER 30, 2021

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. Sure, you can compare different software packages by their features, but that’s like marrying someone based on their dating profile. Top conversational support tools.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

The Product Coalition

NOVEMBER 27, 2023

The growing number of public vertical SaaS winners worth billions of dollars, such as in health sciences (Veeva), construction (Procore), restaurants (Toast), and banking (nCino), demonstrates how cloud-based and mobile app development specialized to certain industries can become giant businesses. It is an expert in building payments.

Research Software 138

Research Software Feedback Software Reporting Tools User Testing 138

Alchemer Mobile

NOVEMBER 10, 2022

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app. Airship is actually the parent company for our #3 tool, Apptimize.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

DECEMBER 15, 2022

What is the best software localization tool available at the moment? Software localization adapts your products so that it feels natural to users who speak a different language. Userpilot is a product adoption platform that supports automatic AI-powered localization of in-app messaging and support center modules. Book the demo!

Research Software 98

Research Software Analytic Tools Feedback Software Reporting Tools 98

Userpilot

FEBRUARY 29, 2024

Hotjar is a product analytics software best known for its heatmaps and session recording tools. Totango is a customer analytics software focused primarily on customer success and churn reduction. Zendesk is a customer experience analytics platform designed to optimize customer service. Starts at Silver’s $199/month.)

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Reporting Tools 101

Userpilot

FEBRUARY 14, 2024

A Salesforce integration is the process of connecting the Salesforce CRM with other software applications, systems, or platforms. There are 5 main ways to integrate Salesforce with other tools: Native integrations – require minimal setup and include tools like Google Cloud, Slack , MailChimp, DocuSign, and Jira.

Data Visualization 103

Data Visualization Analytic Tools Reporting Tools Feedback Software 103

The Product Coalition

MARCH 17, 2021

This boom in cloud-based video streaming has led way to the growth of many Video On Demand platforms. Fully customizable End-to-End VOD Solution Innorelay is a professional video on demand solution provider in India, that works on advanced end-to-end cloud video hosting. It offers a wide range of services like Education, Live events.

Analytic Tools 136

Analytic Tools Reporting Tools Data Visualization User Testing 136

Userpilot

FEBRUARY 25, 2024

The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods. Data breaches in recent years are fuelling the demand for secure software experiences. In a nutshell, it analyzes software usage patterns. Userpilot chatbot.

Analytic Tools 103

Analytic Tools Data Visualization User Testing Reporting Tools 103

Intercom, Inc.

MAY 25, 2022

At Intercom, we aim to run less software. We work exclusively with AWS as our cloud services provider and currently provide data hosting offerings in three different global regions – US, EU, and Australia – each architected across multiple availability zones for high availability. Our tooling allows for high availability.

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

The Product Coalition

FEBRUARY 3, 2023

Everyone should remember that many machine learning (ML) models, artificial intelligence (AI) logic, and compiled software need “capacity” — in the form of high-end compute processing — to run properly. For many startups and smaller teams, this means borrowing infrastructure, platforms, and cloud storage from larger services.

Artificial Inteligence 150

Artificial Inteligence Naming Vision Article 150

The Product Coalition

AUGUST 4, 2022

The industries that rely on video streams to provide their services include retail, entertainment, education, gaming, fitness, and even government. Ad Detection To simplify the ad insertion process, leverage the ad detection ML-powered feature. Such a wide consumer base ensures a stable and swift growth of the live streaming market.

Feedback Software 128

Feedback Software Technical Review Weak Development Team User Testing 128

The Product Coalition

DECEMBER 11, 2022

If you’re not familiar with the term, DevOps refers to the collaboration between developers and operations people to speed up the process of software delivery by streamlining application lifecycle processes. Monitoring of Software to optimize the application performance (two sentences). Look At Top 12 DevOps Best Practices in 2023 1.

Feedback Software 128

Feedback Software Analytic Tools Data Visualization User Testing 128

The Product Coalition

APRIL 29, 2022

Having tried Netflix, Roku, or Amazon OTT services once, people never come back to traditional providers with their high subscription fees and pre-scheduled programs stuffed with never-ending ads. Here’s how to help your OTT service become a part of it. Why such figures? The new TV era has already arrived.

Analytic Tools 123

Analytic Tools Data Visualization Development User Testing 123

nulab

AUGUST 6, 2021

Software development is a similar story. This is where software architecture diagrams can be a big help. The benefits of using software architecture diagrams. Here are some of the more commonly used software architecture diagrams you’re likely to encounter. This diagram gives a top-level view of a software’s structure.

Data Visualization 94

Data Visualization Weak Development Team Customer Experience Software Developers 94

Reveal

NOVEMBER 20, 2023

Reveal Embedded Analytics Creating comprehensive software solutions can be a daunting task. Nowadays, it’s not only possible but incredibly efficient to develop software solutions with stunning user experiences, seamless interactions, seamless theming, robust data binding, self-service dashboards, and powerful business intelligence.

Analytic Tools 52

Analytic Tools Software Review Data Visualization Technical Review 52

Userpilot

SEPTEMBER 21, 2022

An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. But how can you make use of it?

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

The Product Coalition

JANUARY 23, 2022

This is writing code and/or using tools to automate the testing of mobile software?—?either for example, a set of microservices, or cloud-based applications/databases. Storage This will depend if you have local (on device) or remote (cloud/network) storage?—?credentials, What is Mobile Test Automation? an app or website.

User Testing 194

User Testing Analytic Tools Feedback Software Research Software 194

The Product Coalition

FEBRUARY 24, 2021

Through the form of mobile applications, healthcare technology enables users to keep informed of their body, alert ailment’s symptoms, and offer the highest quality of healthcare services. We can monitor heartbeat and blood sugar through healthcare software, which is vital for patients’ health conditions.

Healthcare 107

Healthcare Data Visualization Artificial Inteligence User Testing 107

eG Innovations

FEBRUARY 16, 2023

Source: Info-Tech, 2023 The Software Reviews’ Emotional Footprint Buyer’s Guide captures the overall experience of working with a software vendor and their platform. The Value Index metric captures users’ satisfaction with their software given the costs. Download the report here.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Customer Experience 52

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Data Visualization 92

eG Innovations

JUNE 21, 2022

However, poor ISV (Independent Software Vendors) licensing options are often a blocker to adopting circularity. If adopting sustainable practices incurs large additional software costs projects can stall. Most businesses are enthusiastic about doing the right thing and adopting sustainable practices that make a lot of common sense.

Reporting Tools 52

Reporting Tools Data Visualization Artificial Inteligence Strategy 52

eG Innovations

MARCH 2, 2023

A few months ago, I wrote an article about a serious outage of Azure and how eG Enterprise enabled us and our customers to understand the issue long before Microsoft had confirmed the issue and updated their service status pages. How do you notify your employees of a known service incident when they cannot access Teams or Outlook?

Analytic Tools 52

Analytic Tools Data Visualization Software Review Systems Review 52

The Product Coalition

MAY 17, 2021

Even though movies and TV shows see a lot of viewership on video subscription service platforms, customers aren’t averse to watch any form of the niche they love performed live. In addition, it also provides analytics, end-to-end development support, video CMS and more features necessary to set up your service.

Analytic Tools 89

Analytic Tools Data Visualization Entertainment Customer Experience 89

eG Innovations

DECEMBER 16, 2021

Cloud computing service models come in three broad categories: Software as a Service (SaaS). Platform as a Service (PaaS). Infrastructure as a Service (IaaS). Each cloud service model provides a different level of control that translates to varying levels of responsibility on you. What is IaaS?

Analytic Tools 59

Analytic Tools Data Visualization Software Review Customer Experience 59

Reveal

JUNE 27, 2022

By integrating an embedded analytics solution into your own software, SaaS, Angular application , or other apps, you can greatly improve your existing product’s value proposition. . DO: Ensure your data and analytics workloads are migrated to the cloud. DO: Choose a mobile-friendly solution.

Data Visualization 78

Data Visualization Embedded Analytics Analytic Tools Research Software 78

Gainsight

APRIL 19, 2022

One of the most powerful tools in a Customer Success (CS) leaders’ arsenal is a data-driven 360 view of a customer scorecard. Which customers are actively leveraging your software? These powerful insights require data, and this data must be aggregated into a tool that allows for easy digestion of large quantities of data.

Data Visualization 98

Data Visualization Customer Experience Customer Feedback Information 98

Alchemer Mobile

MAY 7, 2020

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app. Airship is actually the parent company for our #1 tool, Apptimize.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

The Product Coalition

JANUARY 18, 2022

If you are looking for something more on Live Chat software, then this post is for you! Yes, Live chat software! In other words, a supportive hand for all kinds of businesses, from retail e-commerce to B2B software. In this post we’ll have a look at some of the top live chat software providers that you can opt for?—?from

Feedback Software 131

Feedback Software Customer Communications Software Review Data Visualization 131

PMLesson's Ace the PM Interview

MAY 11, 2022

Nowadays, it's almost impossible to go long without hearing some reference to "the cloud" in one way or another. It seems as though, more often than not, software products are delivered to customers "as a service," that is, through the cloud. What Are The Essential Cloud Architect Skills?

Certifications 52

Certifications Data Visualization Software Developers Software Development 52

Atlassian

APRIL 6, 2022

At launch, Atlassian Data Lake will include data from Jira Software and Jira Service Management, but we’re working to bring all of the data across all Atlassian products into it. We believe the data customers put into any product belongs to them, and we want to enable full access in a simple, powerful way. Try it out.

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Research Software 72

Userpilot

APRIL 9, 2024

Distinguished for its customizable in-app product tours and onboarding flows, Chameleon aids in navigating apps effectively with a no-code editor and basic analytics, making it suitable for businesses aiming to improve software engagement. Userpilot pricing Considering its powerful capabilities, Userpilot is very competitively priced.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

eG Innovations

JANUARY 18, 2022

As technology keeps evolving, companies increasingly look to technologies like Cloud Computing to expand, modernize and stay competitive, and in doing so companies can expose themselves to risks. Azure Active Directory (Azure AD) is Microsoft’s multi-tenant, cloud-based Identity and Access Management (IAM) service.

Reporting Tools 83

Reporting Tools Data Visualization Customer Experience Certifications 83

Mixpanel

APRIL 13, 2023

We’ve decided to set a new vision combined with our mission to help the world learn from its data: bring the power of event analytics to everyone. In the months to come, we’ll be adding functionality that makes Mixpanel just as powerful and easy to use for all the decision-makers across your company as it is for your EPD teams.

Analytic Tools 88

Analytic Tools Data Visualization Airlines Branding 88

Usersnap

APRIL 2, 2023

Middleware , a unified AI-Powered Observability Platform that helps DevOps teams monitor their cloud infrastructure and applications in real-time. Sumo Logic , the cloud-based tool for consolidation and analysis of log files. PagerDuty , an alarm aggregation and dispatching service for incident management.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52