Userpilot

APRIL 24, 2024

What’s the conclusion for companies offering B2B SaaS solutions? For example, companies have to rely on on-premise solutions because of data confidentiality concerns. So you can drive account expansion with messages targeted at the right audience. Hotjar Hotjar is a product experience analytics solution.

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Roy Madden

JANUARY 26, 2023

We created a new ‘Location Expansions’ Leo Model so you can monitor these automatically. Market Intelligence Track new location announcements across the Web with Feedly’s AI Engine Know when your competitors are expanding to new locations so you are aware of when they’re making big moves. Start 30-day free trial

Artificial Inteligence 67

Artificial Inteligence Strategy Research Software Product Research 67

Userpilot

OCTOBER 27, 2021

What is expansion MRR and how can you increase this important SaaS metric? Expansion monthly recurring revenue is the additional revenue you generate from existing customers through upsells, cross-sells, or add-ons. This article is going to teach you: How to calculate your expansion MRR. Why expansion revenue is important.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Onboarding KPIs 97

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion.

Feedback Software 103

Feedback Software Analytic Tools Data Visualization Research Software 103

Userpilot

JANUARY 7, 2024

The upgrade MRR is additional income from account expansion. Once you’ve spotted the factors causing friction and drop-off, implement strategic solutions to improve the user experience. Improve revenue growth rates with contextual upgrades Account expansion will drive your revenue, but how you trigger the prompts matters.

Analytic Tools 105

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 105

Intercom, Inc.

SEPTEMBER 22, 2022

That’s why we are so proud to announce we have been named a “Strong Performer” in The Forrester New Wave™: Conversation Automation Solutions Q3 2022. Forrester New Wave reports are guides to emerging technology spaces or solutions, in which they compare the vendors and evaluate them on certain transparent criteria. Evaluation criteria.

Reporting Tools 104

Reporting Tools Naming Artificial Inteligence Differentiation 104

The Product Coalition

JULY 7, 2023

Product is involved in every stage of the customer journey, from acquisition to expansion and this journey starts as soon as a customer engages with the product. Only after a prospect becomes a customer is a product able to influence retention and expansion opportunities. Continued iteration is key to expansion.

Onboarding KPIs 102

Onboarding KPIs Customer Experience Feedback Software Customer Feedback 102

Userpilot

MARCH 6, 2024

It focuses on customer retention , loyalty, and account expansion. For example, account expansion could be the domain of both marketing and sales, with the two teams collaborating closely to achieve the product and business goals. It is also the time to start driving the account expansion through upsells and cross-sells.

Analytic Tools 95

Analytic Tools Data Visualization Research Software Onboarding KPIs 95

Userpilot

JANUARY 26, 2024

TL;DR Product-led growth (PLG) is a go-to-market strategy where the product is the main driver of customer acquisition , adoption, and account expansion. As mentioned, in PLG , the product is the main vehicle that drives customer acquisition , adoption, account expansion , and customer advocacy. Let's dive in!

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization User Testing 93

The Product Coalition

FEBRUARY 29, 2024

Source In the expansive universe of software development, few platforms have wielded as much influence and innovation as GitHub. Expansion and Organizations (2012–2015): GitHub expanded its offerings by introducing organizations, and providing tools for team management and collaboration.

Software Review 121

Software Review Customer Experience Software Developers Software Development 121

TurnKey Labs

NOVEMBER 8, 2023

As companies strive to stay competitive and deliver cutting-edge solutions, traditional methods of team expansion often come with their own set of challenges and complexities. The need to expand your software development team is paramount.

Software Developers 57

Software Developers Software Development Development 57

Gainsight

FEBRUARY 29, 2024

Each of those partners represents an opening for a software provider to get their solutions to the top of the consideration set when their customer is in search of a technology solution. Securely allowing partner users inside of your CSP opens up boundless opportunities for expansion, retention, and scale.

Customer Experience 52

Customer Experience Technical Review Software Review Webinar 52

Userpilot

SEPTEMBER 21, 2021

Did you know that account expansion can drive significant growth for your SaaS business? Instead of putting all your eggs into your acquisition basket, you can drive expansion revenue growth through upsells. In this article, you’ll learn: What account expansion is, why it matters, and how to calculate it. What is expansion SaaS?

Analytic Tools 98

Analytic Tools Customer Experience Onboarding KPIs User Testing 98

Userpilot

OCTOBER 15, 2023

A growth marketer is a professional who leverages experimentation and optimization techniques to increase customer lifetime value, drive retention, and fuel business expansion (referral programs, upsells, etc.). Userpilot provides a no-code solution to collect and analyze data, build in-app experiences, and run experiments.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Userpilot

MARCH 22, 2022

Growing fast through customer acquisition isn’t a long-term solution, but high customer retention is. The quick ratio is a relatively better measure of a SaaS company’s growth prospects than other metrics like monthly recurring revenue (MRR) and expansion MRR. Boost expansion revenue. SaaS quick ratio. Reduce churn.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Software Review 98

Userpilot

APRIL 26, 2024

Customer success strategies focus on helping customers achieve their goals in the long term while customer support centers around short-term solutions. Software companies shouldn’t be afraid to have a secondary or tertiary onboarding process as it can drive feature discovery and customer expansion.

Feedback Software 52

Feedback Software Analytic Tools Research Software User Testing 52

TurnKey Labs

NOVEMBER 8, 2023

As companies strive to stay competitive and deliver cutting-edge solutions, traditional methods of team expansion often come with their own set of challenges and complexities. The need to expand your software development team is paramount.

Software Developers 52

Software Developers Software Development Development 52

Gainsight

AUGUST 4, 2022

Gartner recommends: “Allocate time and invest in operations resources for customer success to support regular changes by recognizing that your CSM solution will not be a ‘set it and forget it’ system. Drive adoption and expansion with product-led growth . This is critical. Leverage artificial intelligence and advanced analytics .

Reporting Tools 105

Reporting Tools Analytic Tools Research Software Data Visualization 105

The Product Coalition

MAY 27, 2022

At present, Bitcoin is an expansive trading asset, and the investors are following its ups and downs. But they can transfer money with just a single click of a button, and sometimes for free with blockchain solutions. All these are possible because of the blockchain solutions and services.

Data Visualization 164

Data Visualization Banking Customer Experience Finance 164

Userpilot

NOVEMBER 5, 2023

CVM helps companies identify not only user problems but also their willingness to pay for relevant solutions. This allows them to drive account expansion and product growth. Drives account expansion and revenue growth CVM allows companies to identify new account expansion opportunities and maximize them to drive revenue growth.

Research Software 100

Research Software Feedback Software Analytic Tools User Testing 100

Userpilot

NOVEMBER 19, 2023

Increases revenue through expansion. Cross-selling and upselling are two different ways to increase expansion revenue. This not only makes their current solutions more robust but also simplifies their experience and makes them enjoy your product more. Additionally, cross-selling can lead to market expansion. Probably not.

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Reporting Tools 87

Userpilot

APRIL 20, 2022

Your expansion rate is the percentage of free users who upgrade to a premium plan in one month. B2C companies typically offer straightforward solutions to end consumers, and longer trial periods, so the benchmark is 57%. The best way to calculate your freemium to premium conversion rate is by using Expansion Monthly Recurring Revenue.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization User Testing 97

Userpilot

DECEMBER 10, 2023

TL;DR Product-led growth (PLG) uses product usage as the main driver of customer acquisition and account expansion. Typical sales playbooks include unblocking, conversion , product expansion, plan expansion, and consolidation. Product expansion – driving cross-sells based on the use case relevance.

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience Data Visualization 104

Haines-Group

OCTOBER 11, 2023

At worst, innovative new features represent solutions still in search of a problem. Innovation Runs Deep Opportunities for innovative, differentiated solutions almost always emerge from such deeper understanding of needs, and the deeper you go the more opportunities appear. They offer little real value to customers.

Feedback Software 78

Feedback Software Customer Feedback Differentiation User Testing 78

Gainsight

APRIL 8, 2024

There is an emphasis on the importance of tailoring interactions and solutions to individual customer preferences and behaviors. By focusing on maximizing the value customers derive from products and services, companies can unlock new revenue opportunities and drive expansion within existing accounts.

Data Visualization 52

Data Visualization Research Software Analytic Tools Customer Feedback 52

Userpilot

MARCH 15, 2024

Proposed solution. Stages included in the buyer journey Awareness stage Consideration stage Decision stage Activation stage Adoption stage Renewal stage Expansion stage Loyalty stage Step-by-step guide for visualizing the customer journey: Identify your buyer persona. User emotions. User actions. Trend analysis report in Userpilot.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

Userpilot

JANUARY 31, 2022

They can help with onboarding, in-app guidance, driving customer expansion, and increasing feature adoption across the board. It’s no secret that a product-led user experience can improve your trial to paid conversion rate and help you differentiate your solution from that of competitors. What are in-app notifications?

Feedback Software 98

Feedback Software Onboarding KPIs Customer Feedback User Testing 98

TurnKey Labs

AUGUST 18, 2023

In the dynamic world of technology-driven business, the path to scaling success is often paved with innovative strategies and resourceful solutions. As companies navigate the challenges of expansion, competition, and evolving market demands, one powerful tool has emerged as a secret weapon: Virtual Tech Staff.

Technology 52

Technology Article Strategy Marketing 52

Userpilot

JULY 2, 2021

Making the most out of your existing users while simultaneously improving satisfaction ratings are the core values that lie at the heart of customer expansion strategies. What is customer expansion? What is a customer expansion strategy? What are the types of customer expansion in SaaS? What is customer expansion?

Analytic Tools 98

Analytic Tools User Testing Customer Experience Strategy 98

Userpilot

OCTOBER 18, 2021

You can measure SaaS growth by calculating a bunch of metrics – Net MRR Churn, Net MRR Growth, Customer Churn, Expansion MRR Rate, LTV to CAC ratio, Average Revenue Per User (ARPU), Activation Rate, Net Promoter Score ( NPS ). Revenue stage: measure Customer Expansion and CLV. Customer expansion strategy could involve: Up-selling.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Onboarding KPIs 96

The Product Coalition

JANUARY 27, 2024

Rely on the inherent value of the product to drive customer acquisition, retention, and expansion. Even when presented with a prospect offering a 10x MRR compared to the average deal size, it’s uncommon for product-led companies to divert resources from their planned initiatives to create bespoke solutions. Transparent pricing.

Feedback Software 136

Feedback Software Analytic Tools Onboarding KPIs B2B 136

Userpilot

JANUARY 26, 2023

Loyal customers don’t go about searching for alternative solutions, tend to be patient when technical issues occur, and can happily provide feedback if you ask—they’re your best customers. Expansion MRR rate Expansion MRR is the extra monthly revenue you get from existing customers. Expansion MRR rate formula.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Customer Experience 98

Userpilot

SEPTEMBER 25, 2023

The idea is that if you manage to get the potential customers inside the product, they will realize how valuable it is and subscribe to the paid version , ideally using self-service solutions and without even talking to the customer-facing teams. The score shows how likely users are to recommend the product to their peers. GG in action.

Analytic Tools 100

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 100

Userpilot

APRIL 23, 2023

Expansion monthly recurring revenue assesses revenue generated from upgrades and add-ons. Expansion monthly recurring revenue rate The expansion monthly recurring revenue (MRR) is the revenue generated from upgrades and add-ons in a given month. Formula – Expansion MRR. Formula – Monthly recurring revenue.

Onboarding KPIs 89

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 89

Userpilot

MARCH 10, 2022

You can improve your NDR rate by using account expansion tactics like contextual in-app messaging and modals to prompt users to upgrade. Besides shedding light on customer retention, NDR provides insights into the growth and account expansion aspects of SaaS businesses. It’s also called the expansion MRR. Use NPS surveys.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Feedback Customer Experience 98

Userpilot

JULY 22, 2023

Select the right expansion strategy for your product, business goals, and pricing model (i.e. Increasing product stickiness can keep users around long enough for account expansion to occur. After all, trying to upsell unhappy customers is more likely to drive churn rather than expansion. upselling vs cross-selling).

Feedback Software 84

Feedback Software User Testing Strategy Onboarding KPIs 84

Intercom, Inc.

MAY 19, 2021

Move further up the technology stack and provide cross-org solutions for problems that multiple teams face. “It became obvious that Team Datastores no longer accurately described the work we did” With that expansion of our responsibility, it became obvious that Team Datastores no longer accurately described the work we did.

Technical Review 216

Technical Review Technology Systems Review Engineering 216