support-all 
Alchemer Mobile
JUNE 7, 2023
These new features are the direct result of customer requests and are available immediately when you log into your Alchemer Mobile account, and in the latest versions of all the Mobile SDKs. Available Today All these updates are currently available in the latest versions of the Mobile SDKs and Dashboard. Android and iOS 6.0
Intercom, Inc.
AUGUST 12, 2021
After all, as he points out, in a successful organization, the teams responsible for customer success and support tend to manage and influence more revenue opportunities than the field sales team – and if your customer service isn’t good or you’re not looking at CX from a holistic point of view, these chances of expansion are slim to none.
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Product Talk
MARCH 13, 2024
year transformation project where they merged all of the platform systems that supported the 2 streaming services and rebuilt all of their audience-facing applications across 12+ different platforms. Creating four product teams comprising front-end, back-end, iOS, and Android developers made all of the above possible,” says Sam.
Product Talk
SEPTEMBER 13, 2023
Tweet This And while you technically don’t need permission to get started, at some point, you will need buy-in and support from your leadership. So how do you walk that fine line between experimenting with continuous discovery and keeping your leaders informed and supportive? This required support and education.
Speaker: Dustin Smith, Sr. Product Manager, Incubator
Team makes lots of money and attracts talent from all over the globe, quickly dotting the map with international offices. Strategies to get internal support for your product. The classic product story goes like this: A small team puts a great idea to work. Said idea becomes a wildly successful app.
Userpilot
APRIL 21, 2024
The one question that plagues all businesses alike: how to reduce support ticket volume? If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. All this leads to a poor customer experience and, inevitably, greater churn.
Userpilot
APRIL 22, 2024
That’s what end-user support is for. You can offer in-app support through live chats, resource centers, or interactive walkthroughs. In this article, we’ll show you how to offer support effectively and on a scale! There are different types of end-user support: Task-specific support. Technical support.
Advertiser: Data Robot
Democratization puts AI into the hands of non-data scientists and makes artificial intelligence accessible to every area of an organization.
Speaker: Suzie Prince, Head of DevOps, Atlassian
At the same time they, and their engineering teams, are struggling to adapt to work in new all remote ways. Luckily, the culture of DevOps and the practice of Continuous Delivery supports product managers and their teams as modern software development evolves at a rapid pace. How product managers can support and build a DevOps culture.
Advertiser: Cambridge University
Digitalisation is one of the biggest issues faced by companies worldwide and across all industries. Learn about the ‘five steps for digital transformation’ framework and how roadmapping, in particular the S- and T- Plan methods, can drive and support all types of product and technology planning.
Speaker: John Ragsdale, Vice President of Technology Research for TSIA
As enterprise technology firms are in the midst of a rapid transition from on-premise to cloud technology, product development, sales, implementation, and support strategies are obliged to follow suit. The function of your customer success is tied to several key objectives and most, if not all, of these are litigable through community.
Speaker: Steve Johnson, VP of Products, Pragmatic Institute
Is it a planning role or a support role? After all, product management spans many activities from business planning to market readiness. Product Management is one of the most exciting - and most misunderstood - functions in technical organizations. Is it strategic or tactical?
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
All aspects that is, but one: customer complaints. And as we've turned to tech to solve our customer support problems, our internal service providers have fallen into disrepair. Technology has elevated every aspect of the customer journey.
Speaker: Jason Tanner, CEO of Applied Frameworks
Ideation, discovery, research, and analysis all inform the development of a product strategy that evolves iteratively as the product team learns more about customers, their problems, and potential solutions. However, effective communication of product strategy often presents challenges for product leaders.
Speaker: Daniel Elizalde - Product Executive and Advisor
All of them are useless because they are not actionable. Unfortunately, most B2B companies go through the innovation journey using abstract terms and intangible metrics, such as “trying to reach product market fit.” Ask ten people to define PMF and you’ll get ten different answers.
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