support-for-customers 
Intercom, Inc.
NOVEMBER 30, 2021
Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks.
Intercom, Inc.
NOVEMBER 18, 2020
Companies that automate support are 4x more likely to see CSAT improvements, according to a survey we conducted with support leaders. Today, support teams are navigating an increasingly demanding support landscape. Companies that automate customer support are nearly 4x more likely to see CSAT improvements. .
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Intercom, Inc.
SEPTEMBER 21, 2022
Because of the limited scale any business could operate in – a scale which was literally dictated by their location – it was relatively easy for them to build personal relationships with customers. And with that explosion in addressable market came an explosion in customer service requests. The challenges of customer support today.
Intercom, Inc.
NOVEMBER 4, 2020
The holidays are fast approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team – which is set to further accelerate this holiday season due to the impact of COVID-19. The Conversational Support Funnel can help you stay on top of your support, without increasing your overhead.
Speaker: John Ragsdale, Vice President of Technology Research for TSIA
As enterprise technology firms are in the midst of a rapid transition from on-premise to cloud technology, product development, sales, implementation, and support strategies are obliged to follow suit. One of the most visible changes to companies as part of this transformation is the advent of customer success.
Intercom, Inc.
JANUARY 18, 2022
Support is changing fast – it’s harder than ever to keep your best customers and agents. So we asked 1,200+ global support leaders about how they’re adapting. Our new report reveals the top five trends transforming support and how to capitalize on them. Download the Intercom Customer Support Trends Report 2022.
Gainsight
MARCH 21, 2024
In a recent webinar, Strategic CX in Action: How Tricentis Leverages AI for Customer Success and Support Alignment , Somya Kapoor, CEO and Co-founder, TheLoops, and Genady Rashkovan, VP of Global Support, Tricentis, discussed the role of AI in transforming Customer Support and Success. Let’s dive in!
Speaker: Mike Ellis, Vanilla Forums Marketing Manager
What do your customers actually want? In a land of ever-changing customer behaviors and expectations, brands need to understand the experiences customers value the most, and how these can impact their business outcomes. How do customers see community as a solution to their customer experience expectations?
Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums
Are you struggling to support your global community? Establishing a global support community comes with many many questions. How do you encourage your customers to help others? Or, are you not even sure where you should start. What are the key metrics to measure? What are the biggest challenges? Join us on June 2nd at 9.30
Advertiser: Vanilla Forums
Customer experience expectations are ever-changing so understanding what they are is crucial to the success of your brand. We uncovered what customers expect from CX, and then turned their attention explicitly to community. The key topics we cover in this report are: What do Customers Expect from CX?
Speaker: Daniel Elizalde - Product Executive and Advisor
In this webinar, Daniel Elizalde will share key concepts on why product managers should stop using the phrase "product market fit" and how they can instead use a number of tangible milestones to show their teams that they are moving closer to alleviating actual customer pains. May 9, 2023 at 12:30 pm PT, 3:30 pm ET, 8:30 pm GMT
Advertiser: Vanilla Forums
As customer demands continue to grow, more organizations are looking to digitize their customer support journey, since the more traditional methods of support such as the call-center are no longer fulfilling customer needs. Notable customer behaviours that can drive your digital support strategy.
Advertiser: Skilljar
On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle. In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Are you looking to elevate your CX support strategy? Customers who have a seamless buying experience, from speaking with sales and purchasing the product to easily finding support, are more likely to return to your organization and recommend it to others.
Speaker: Adrian Speyer, Head of Community and Lead Evangelist for Higher Logic Vanilla
Customers want to receive support through multiple different mediums. To meet this expectation, a company’s support stack needs to be comprehensive. To create a premier offering, companies have turned to support communities. How to go beyond transactional relationships in support communities.
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