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The Deep Voice Man Show

Spice Catalyst

A playground for the mind. These short-form podcasts are brought to you by Luke Jean-Louis, featuring interviews with professionals from all walks of life. In this episode Luke featuring David Fradin and talks about product management in the context of the rapidly changing modern business world.

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Finding our way at home – reflections from the Intercom Content team

Intercom, Inc.

The gravity of this situation makes it challenging to voice these small frustrations. We are living through unprecedented and unsettling times – in just a few months, the COVID-19 pandemic has reshaped the world as we knew it. We hope you find some of these resources useful during this difficult time. Sharing experiences.

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10 years of UX studio

UX Studio

But what was different about this particular tiny agency that grew rapidly after it kicked off from the 1-man show setup? This year, UX studio turned 10 years old. Happy birthday, UX studio! And even though I heard about the Design thinking process, I didn’t know anyone who actually practiced it. But UX studio did.

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Meet Mindy Kaling: Pulse Everywhere Keynote Speaker

Gainsight

As the show entered reruns, there wasn’t a day that I didn’t hear the familiar theme song, laughter, and saying the lines in sync with the soundtrack, especially Kelly Kapoor’s. Mindy also has a deep interest in STEM. When tasked to write a biographical blog about Mindy Kaling, I jumped at the chance. I talk smack.

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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

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CX expert Annette Franz on putting the ‘customer’ in ‘customer experience’

Intercom, Inc.

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. At least, that’s Annette Franz ‘ s two cents on the matter. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc.

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Managing up as a newbie product manager

Roadmunk

These syncs show Latif I’ve extracted insights from what he regularly shares with me and I can distill that information to our product team. Roadmunk is a small product organization, so every day I report to and work with our CEO, Latif Nanji. It’s to the point where I feel like my notebooks are filled with more of his “notes” than mine.