Top 10 Mistakes When Creating User Journey Maps
UX Planet
APRIL 3, 2024
It’s crucial to know what you’re trying to understand or achieve with each journey map. Actionable tip: Use SMART criteria (Specific, Measurable, Achievable, Relevant, Time-bound) to articulate what you want to achieve, whether it’s increasing conversion rates, improving user satisfaction, or identifying friction points in the user flow.
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