ProductPlan

FEBRUARY 22, 2024

Dependency management is the process of tracking and minimizing disruptions between dependencies. Effective dependency management can reduce risks and increase the likelihood that your product launch will go according to plan. Dependency mapping: How do you strategically manage dependencies on a roadmap?

Management 100

Management Management Roadmap Product launches 100

Intercom, Inc.

NOVEMBER 18, 2020

We asked them about their greatest challenges and opportunities in scaling and implementing automated support, like chatbots and automated workflows. . Nearly 40% of customer support leaders say managing repetitive tasks is negatively impacting their CSAT score. The high cost of repetitive tasks.

User Testing 223

User Testing Customer Experience Research Software Product Research 223

Product Management University

FEBRUARY 14, 2023

Before you start defining your MVP, let’s make five key assumptions: You understand the ideal outcomes your users want by improving these workflows or job tasks. You understand what happens, i.e. the consequences of not improving these job tasks or workflows. Those steps are the foundation of your MVP.

Customer Experience 130

Customer Experience User Testing Customer Feedback Feedback Software 130

Product Talk

JANUARY 17, 2024

When Kranthi got the idea for ThoughtFlow, instead of starting to build it, he posted on LinkedIn and spent around six months talking to people who showed interest, trying to understand their workflows and challenges. The initial launch of this app got a great response from managers from large companies and monday.com’s sales team.

Customer Experience 220

Customer Experience User Friction User Testing Customer Feedback 220

Intercom, Inc.

JANUARY 25, 2022

A great customer relationship management (CRM) platform is at the core of every marketing and sales team’s tech stack. Integrations like the Intercom integration with HubSpot empower these teams to use data from live chat and messaging, smart workflows, and business intelligence to anticipate prospect and customer needs. .

Research Software 216

Research Software User Testing Artificial Inteligence Data Visualization 216

Userpilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! How to integrate Salesforce with other platforms?

Data Visualization 103

Data Visualization Analytic Tools Reporting Tools Feedback Software 103

Product Management University

JANUARY 9, 2023

It’s also everyone in the user’s workflow that interacts with the application. You’re not only marketing the paid version to free users, you’re also tasked with marketing to your customer’s ecosystem from within the application. Fear not, product management. Exponential free access is the key. invoice your customers for free).

B2B 130

B2B Customer Experience Product Marketing Definition 130

Product Management University

NOVEMBER 16, 2022

Think of the free version as something that gets users started on their journey for a specific a workflow. Although users are limited in the free version, there’s strong incentive to use a paid version by making it easier to complete their journey, i.e., complete the workflow in the simplest possible manner with the fewest obstacles.

Artificial Inteligence 130

Artificial Inteligence Customer Experience B2B Presentation 130

Product Management University

DECEMBER 13, 2021

That fact that we’re even discussing data driven product decisions is a monumental leap for the product management profession. Let’s say that you and your fellow product managers are managing 10 products. As an organization, you have to figure out which customer jobs and workflows are most critical to their success.

Data Visualization 162

Data Visualization Product Research Customer Feedback Customer Experience 162

Intercom, Inc.

AUGUST 12, 2020

That painful choice ends today as we unveil an array of new features that range from advanced ticketing workflows to new Inbox views, from beefed-up Reporting dashboards to sophisticated asynchronous support. This launch represents big advances in three broad areas: Advanced ticketing workflows for handling complex queries.

Data Visualization 249

Data Visualization Reporting Tools Customer Experience Customer Feedback 249

Intercom, Inc.

AUGUST 13, 2020

We’ve always used Intercom to provide support for our customers and, as our customer base has grown, we’ve seen first hand the needs for better reporting and workflows in Intercom. Intercom’s automatic reassignment feature facilitates this workflow by “unassigning” team members from conversations when their away mode is turned on.

Data Visualization 211

Data Visualization Reporting Tools Research Software Feedback Software 211

Userpilot

MAY 5, 2023

Without a clear customer success workflow, your output can easily become chaotic. Since customer success is a relatively new career, CSMs tend to take on tasks from sales, support, and product marketing—which is often more than they can handle. What is a customer success workflow?

Analytic Tools 87

Analytic Tools Feedback Software User Testing Customer Experience 87

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. What is marketing resource management (MRM)?

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Customer Experience 96

Userpilot

JANUARY 9, 2024

In the market for product design tools to support your workflows and help your team work better? Supports cross-platform tools via integrations : Userpilot allows you to integrate with other apps in your tech stack and simplify your workflows. You can think of it as a digital whiteboard tool. Using Miro for whiteboarding.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

The Product Coalition

DECEMBER 27, 2023

Many teams sometimes break down units of value into tasks and consider them as product backlog items — please don’t do this. While these tasks are indeed important but they don’t deliver value on their own to real users, customers or businesses. Operation Rules can be applied in the way data or resources are stored and managed.

Reporting Tools 78

Reporting Tools Feedback Software User Testing Systems Review 78

The Product Coalition

FEBRUARY 29, 2024

With Actions, developers could automate repetitive tasks, streamline workflows, and accelerate development cycles, driving productivity and efficiency to new heights. Expansion and Organizations (2012–2015): GitHub expanded its offerings by introducing organizations, and providing tools for team management and collaboration.

Software Review 121

Software Review Customer Experience Software Developers Software Development 121

Userpilot

MARCH 12, 2024

With several cloud-based software solutions popping up each day, SaaS user management is no longer an afterthought. The growing number of applications used by employees must be carefully managed to optimize product engagement and maintain security. It also enables companies to track and manage SaaS subscriptions.

Analytic Tools 102

Analytic Tools Feedback Software Customer Feedback Data Visualization 102

The Product Coalition

FEBRUARY 22, 2023

But not every manager can restructure and effectively organize the work of his digital nomad team. It becomes even more difficult for a manager to keep track not only of the emotional state of employees and to notice “crisis” moments, but also to notice their strengths, to understand their advantages. Share a specific case.

Product Research 146

Product Research Feedback Software User Testing Customer Feedback 146

Product Management University

APRIL 8, 2024

But products are the nucleus, and that means market leadership starts with product management. There are the obvious things product management does. I want to focus on the responsibilities of B2B product management that don’t get much airtime. To some product managers, market is synonymous with users. We’re a retailer.

Leadership 147

Leadership Marketing Product Management Product Manager 147

Intercom, Inc.

NOVEMBER 24, 2020

The features combine to allow for sophisticated ticketing workflows behind the scenes, but with all the advantages that make our Messenger so popular with customers. Enter ticketing workflows. With these ticketing workflows, you don’t need to reduce your customers to a number in order to resolve their problem.

Reporting Tools 211

Reporting Tools Data Visualization Customer Experience Customer Feedback 211

Alchemer Mobile

SEPTEMBER 5, 2019

Listing them, we also illustrate successful trends in product management. G Suite is the prime example of a long-standing global trend: the tools for working jointly gradually become the collaboration systems , solving multiple tasks. The mantra ‘less is more’ has dominated in product management and design lately.

Feedback Software 204

Feedback Software Data Visualization User Testing Product Management 204

The Product Coalition

MAY 18, 2022

Besides, team leaders of any software development team remember that continuous improvement is a mindset, not an extra task for their software developer team. Keeping improvement: Software developers in the software development team are busy with many tasks in their work. You will keep finding until you identify the root cause.

Reporting Tools 135

Reporting Tools Software Developers Software Development Feedback Software 135

Product Management University

DECEMBER 13, 2022

Your product should be able to make customers measurably better at specific job tasks that are critical to their success, for sure, but does it do so easily and efficiently, and even more importantly, do those customers actually enjoy using it? 7 Key Metrics & KPIs for Product Managers in a Product-Led Growth Model.

Customer Experience 147

Customer Experience Onboarding KPIs User Testing Customer Feedback 147

Userpilot

FEBRUARY 20, 2024

TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions. This approach to product management reduces bias and guesswork, ensuring every new product or feature released aligns with user needs and the ever-evolving market demands.

Data Visualization 101

Data Visualization Feedback Software Research Software User Testing 101

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. By optimizing release management flows, teams can facilitate on-demand deployments that enhance business agility without compromising stability. What is the Release Management Process Flow?

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JANUARY 9, 2024

Any product manager can deploy a feature into production – but what’s the point of all that hard work without getting into the participant’s mind and understanding whether it’s usable or not? SEQ measures how easy or difficult a user finds different tasks on a scale of one to seven. An example of a SEQ.

Data Visualization 103

Data Visualization User Testing Product Research Analytic Tools 103

CardBoard

SEPTEMBER 19, 2023

Kanban is a visual system for managing work as it moves through a process. It’s a continuous flow of work, with new tasks being added as others are completed. Limit Work in Progress: Kanban encourages teams to only work on a few tasks at a time. It’s flexible, it’s simple, and it’s visual.

Agile 52

Agile Feedback Software User Testing Systems Review 52

Atlassian

MARCH 8, 2022

Jira Service Management promises to unlock high-velocity teams. And both technical teams and the business departments they work with can benefit from Jira Service Management, especially HR teams. Paul and his team have discovered some impactful and creative ways to improve onboarding by automating workflows for new employees.

Data Visualization 87

Data Visualization Technical Review Systems Review Management 87

Userpilot

MARCH 4, 2024

To side-step this, take intentional steps to make tasks easy for your users. This keeps your UI simple and minimizes overwhelm, allowing users to focus on the task at hand. A good example of progressive disclosure in SaaS is an interactive walkthrough that reveals key activation tasks one step at a time.

Data Visualization 99

Data Visualization Feedback Software Analytic Tools Research Software 99

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Analytic Tools 96

Analytic Tools Feedback Software Research Software Reporting Tools 96

Userpilot

AUGUST 30, 2023

So what tasks are worth automating these days? And it helps you streamline your customer service team workflows, communications, and proactive help. Use onboarding checklists to make users complete core tasks and experience the value of your product quickly. Zendesk, to create an AI chatbot that follows specific workflows.

Customer Experience 97

Customer Experience Feedback Software User Testing Analytic Tools 97

Userpilot

NOVEMBER 29, 2023

TL;DR Product research tools are platforms used by product managers to gather, analyze, and interpret data related to their products and user behavior. Best product research tools that you’ll need as a product manager if you want to improve your decision-making process: Usepilot. Managing support tickets with Zendesk.

Data Visualization 95

Data Visualization Research Software Feedback Software Analytic Tools 95

Modus Create

AUGUST 31, 2021

Project management software includes a broad spectrum of tools. To know which project management tool your team should consider, you need to understand what collaboration challenges you are experiencing. Along the way, we’ve nurtured official partnerships with some of the world’s leading project management solutions.

Feedback Software 93

Feedback Software Reporting Tools Customer Experience Software Review 93

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the real world, product managers may have to start from scratch and quickly find something meaningful to work on. 25 mini-research ideas for inspiration 25 mini-research ideas for product managers 1.

User Testing 108

User Testing Product Research Research Software Data Visualization 108

Product Management University

JANUARY 3, 2023

Create scenarios that demonstrate how your product makes people better at specific job tasks and workflows that are critical to the customer’s success. Talk about the product features as they relate to each job task and the pain points of doing each one. Focus on Outcomes. You: Great, thank you for confirming.

Demo 130

Demo B2B User Friction Customer Experience 130

Product Talk

FEBRUARY 21, 2024

For example, I remember one product manager saying, “I’ve worked here for three years, but they feel like dog years.” For example, if a participant does something surprising, has a quirky workflow, uses the product in an unexpected way, or otherwise has any outlier behavior, these all make good candidates for memorable quotes.

User Friction 218

User Friction Customer Experience Customer Feedback Analytic Tools 218

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Responsibilities of a SaaS product manager Perform market and user research.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40