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2022 customer support trends: How support leaders are adapting

Intercom, Inc.

I remember seeing global Accenture research from back in 2016 that said the majority of customers around the world were complaining about this big move to digital, that customer service had become “human-less,” which I think we can say is a proxy for lacking in empathy. I think it’s been here for at least six years.

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DIGITAL INNOVATION, ACCEPTING LIMITATIONS & IN-PERSON COMMUNICATION: A CONVERSATION WITH DAVID HALM (PART TWO)

Clint Padgett – Project Success

Plus, David and Clint talk about their involvement in the Olympic Games in 2016, 2018, 2020, 2022, and their current planning session for Paris 2024. During their chat, David discusses the importance of leaders who listen to their teams, accept their limitations, and prioritize tasks accordingly.

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10 years of UX studio

UX Studio

2016: Our book I remember joining the company around the time when the very 1st copies of our book were delivered in our apartment office in the summer of 2016. I am holding the book as if it were holding me in the strong autumn wind of 2016. The UX studio team at our autumn retreat in Nagybörzsöny, 2021.

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Layoffs: Has the Product Management Industry Failed Us?

The Product Coalition

The Fall of Icarus — Jacob Peter Gowy 2022 was a dark year for the technology industry. Back in May, I wrote about the layoff trend for 2022 , but I honestly didn’t expect the situation to get this bleak. Taken from macrotrends.net It sure seems that our friend Jeff Bezos cranked up those expanses around 2016. But it didn’t.

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Bain Public Is Sponsoring MAIN Accelerator Summit's Closing Event

Bain Public

(Montreal, Canada) - Bain Public and XMachina will be sponsoring the 2022 Accelerator Summit organized by the Mouvement des accélérateurs d'innovation du Québec (MAIN Québec) from January 24th to 27th. To close the 2022 Accelerator Summit, MAIN is organizing a closing event and is inviting the entire Quebec entrepreneurial community.

Events 52
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Don’t obsess over your product — obsess over your market

Modus Create

In 2016, I founded Atlas Authority, an Atlassian solutions company that resold products, provided services, and developed apps for the Atlassian Marketplace. When we became an official Platinum Marketplace Solution Partner and were acquired by Modus Create in 2022, the possibilities grew endless.

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Smart Home Truths for Product Managers

Mind the Product

between 2017 and 2022. billion in 2016 and is expected to grow up to $53.45 billion by 2022. A case in point is the Samsung smart refrigerator, launched in 2016. Nevertheless, as product manager, you need to have at least a working knowledge of the technology stacks. Hit the right price points. The market was worth $24.1