2022 customer support trends: How support leaders are adapting
Intercom, Inc.
FEBRUARY 10, 2022
I remember seeing global Accenture research from back in 2016 that said the majority of customers around the world were complaining about this big move to digital, that customer service had become “human-less,” which I think we can say is a proxy for lacking in empathy. I think it’s been here for at least six years.
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