Alchemer Mobile

APRIL 9, 2020

See actionable strategies for engaging with customers during this difficult time here. So, what can these brands do to capture, analyze, and act on these changing customer behaviors? We’re thankful that our annual Mobile App Engagement Report was published right around the time that everything started to really shift in the U.S.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Mind the Product

DECEMBER 29, 2016

2016 was a year when the product management community grew significantly and continued to mature. Here’s a look at what we learned in 2016 based on our most read posts during the year. Organise around customers. It’s important to understand that we who are building these products and services know things that our users don’t.

Technical Cofounder 113

Technical Cofounder Data Visualization Feedback Software User Testing 113

Userpilot

APRIL 8, 2022

Product market fit, often just called product/market or “P/M” is one of the most important Lean Startup concepts. There is a lot of information out there about why it’s important for having a successful product and grow your business, but finding out how to achieve product-market fit can still feel elusive.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Melissa Perri

JANUARY 4, 2020

These are a few of my observations and personal experiences. 2019: "How do I hire a Chief Product Officer? . -- 2013: "My ppl are not allowed to talk to customers. 2019: "Duh, of course I want my people talking to customers. 2018: "Can you teach people how to do MVP experiments? It is too risky. We will get sued.

Data Visualization 388

Data Visualization User Testing Research Software Feedback Software 388

The Product Bistro

JANUARY 25, 2021

In the way back time, before Agile, before OKRs and other fads, product managers wrote MRDs, or Market Requirement Documents. There are times when the old ways really are both appropriate and better. The leadership team asked for a formal Market Requirements Document to help their decision process. That is the question.

User Testing 195

User Testing Development Team Review Customer Experience Product Research 195

Alchemer Mobile

APRIL 21, 2020

This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. We published six new research reports today – each industry-specific guide reveals exclusive benchmark data gathered from more than 800 mobile apps with 5,000+ active users. Retail & Shopping.

Finance 147

Finance Travel Research Software User Testing 147

Intercom, Inc.

SEPTEMBER 23, 2020

Last week we released Series , a brand new way to orchestrate customer messaging campaigns in Intercom. Our first customer messaging solution. In 2016 we released Smart Campaigns , which addressed the same problem of message orchestration. This approach resonated with a number of customers.

Messaging 232

Messaging User Testing Feedback Software Customer Feedback 232

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

The Product Coalition

JANUARY 5, 2021

Intent on expanding the business to offer more to their users, the company observed a gap in the market and took a chance on something very different. In 2016, Sleep Stories was born. Since Sleep Stories, retention rates and time on app have increased dramatically. A subtle, but huge, win. I mean… just so good.

Customer Experience 110

Customer Experience User Testing Research Software Data Visualization 110

Alchemer Mobile

MAY 21, 2020

As we look ahead to our “new normal,” Finance app product managers and marketers must plan for usage swings both positive and negative depending on their offerings, and even within different pieces of their mobile experiences. Mobile Customer Sentiment. Let customer feedback drive your product roadmap.

Finance 147

Finance Feedback Software User Testing Research Software 147

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Mind the Product

JULY 14, 2020

Nandini Jammi started out in product marketing and growth, but after the US elections in 2016, her career took an unexpected turn when she joined Sleeping Giants, an organisation that aims to make bigotry and sexism less profitable. In this episode of The Product Experience, sponsored by Amplitude, learn how to apply this ethos to [.].

Feedback Software 104

Feedback Software Customer Experience Product Research Technical Review 104

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market. Let’s dig in!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Good Product Manager

JANUARY 11, 2016

Improving Product Management in 2016: Strategy vs. Technique. For many people, the new year is a time to make personal or professional resolutions. What is Marketing to Do When Product Management Goes Agile? Product Management is Not User Experience. The SiriusDecisions Summit 2016. What’s Hot on Twitter.

Product Management 94

Product Management Product Manager Management Management 94

ProductPlan

JANUARY 21, 2021

In 2016 I gave a talk on lean market validation at the opening night of Startup Weekend at the University of California, Santa Barbara. I believe that the tactics can help both entrepreneurs and product managers launch better products with a higher chance of succeeding in the market. So, What is Market Validation?

User Testing 126

User Testing Startups Product Research Testing 126

Mind the Product

SEPTEMBER 24, 2019

Nandini Jammi started out in product marketing and growth, but after the US elections in 2016 her career took an unexpected turn when she joined Sleeping Giants, an organisation that aims to make bigotry and sexism less profitable. The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode.

Product Research 115

Product Research Customer Experience Entertainment Consulting 115

freshtrax

AUGUST 13, 2019

Although the food delivery service market in Japan differs a bit from the United States, residents of major cities in Japan often use quick-and-easy food delivery services to enjoy meals, from lunch at noon to boba tea at midnight. The market size of food delivery in Japan in 2018 was 408 billion yen (3.8 billion U.S. billion U.S.

Research Software 85

Research Software Marketing User Testing Customer Experience 85

Mind the Product

APRIL 4, 2018

Jim Kalbach is a respected author, speaker, and instructor in information architecture and UX strategy and currently Head of Customer Success at online whiteboard business Mural. Jim quotes Steve Jobs as saying in 1997: “You’ve got to start with the customer experience and work back toward the technology – not the other way around.”

Customer Experience 86

Customer Experience Customer Satisfaction User Experience Software Developers 86

The Product Coalition

JUNE 14, 2020

As the founder of a young startup in times of high economic uncertainty, I have found myself thinking again about what makes a successful product, and what makes them fail. All of these products had a huge Total Addressable Market (TAM), and were clearly Feasible, but failed to differentiate themselves in any meaningful way.

Technical Review 78

Technical Review Marketing Data Visualization Analytic Tools 78

Pragmatic Marketing

DECEMBER 20, 2016

When 80 percent of Internet users own smartphones, it is no surprise that mobile marketing has quickly become one of the leading sources for generating inbound leads. Did you know that the search call volume increased by 16 percent from 2015 to 2016? By Sophorn Chhay. Create Click-to-Call Digital Ads.

Inbound 87

Inbound Customer Experience Marketing Advertising 87

Product Innovation Educators

JULY 18, 2022

Today we are exploring technology-driven vs. market-driven innovation. There are times that a technology comes first and later a problem associated with a market need is found that the technology addresses. 3:21] How do you view the value of pure research and market-driven research? The most effective sensor is.

Research Software 108

Research Software Feedback Software User Testing Marketing 108

Mind the Product

SEPTEMBER 24, 2019

Nandini Jammi started out in product marketing and growth, but after the US elections in 2016 her career took an unexpected turn when she joined Sleeping Giants, an organisation that aims to make bigotry and sexism less profitable. The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode.

Product Research 103

Product Research Customer Experience Entertainment Consulting 103

The Product Coalition

AUGUST 9, 2020

The Most Trusted Custom Software Development Companies in Poland Are you looking for a reliable software development partner for your business? It goes without saying that to survive in the current market, small businesses and large enterprises may need a helping hand of a reliable software developer. Fireart Studio Min.

Analytic Tools 138

Analytic Tools Research Software Software Developers Software Development 138

Good Product Manager

JUNE 9, 2016

SiriusDecisions 2016 Summit Recap. I’ve mentioned the annual SiriusDecisions Summit a few times previously here on this blog. We had 2500+ sales, marketing and product leaders together for 4 days of sharing of new research, practitioner case studies, lots of networking and some fantastic evening events.

Product Research 60

Product Research Research Software User Testing Presentation 60

Good Product Manager

JUNE 9, 2016

SiriusDecisions 2016 Summit Recap. I’ve mentioned the annual SiriusDecisions Summit a few times previously here on this blog. We had 2500+ sales, marketing and product leaders together for 4 days of sharing of new research, practitioner case studies, lots of networking and some fantastic evening events.

Product Research 60

Product Research Research Software User Testing Presentation 60

ProductPlan

JANUARY 21, 2021

In 2016 I gave a talk on lean market validation at the opening night of Startup Weekend at the University of California, Santa Barbara. I believe that the tactics can help both entrepreneurs and product managers launch better products with a higher chance of succeeding in the market. So, What is Market Validation?

User Testing 105

User Testing Startups Product Research Testing 105

The Product Coalition

APRIL 26, 2023

In the case of the trendiest crypto businesses, P2P Crypto Exchange provides users with the most secure and convenient way to buy and sell digital assets without the involvement of third-party intermediates. To access the Peer to Peer, margin, or futures trading platforms on Binance, Users must complete the Know Your Customer (KYC) process.

Customer Experience 131

Customer Experience Customer Feedback Advertising Engineering 131

UX Studio

DECEMBER 14, 2023

In the heart of Hungary, we just started to read about ergonomy and user-friendly design, but proper UX research wasn’t part of the process and widespread yet. Our flat company model at the time, enabled the first joiners to form the company together. I am holding the book as if it were holding me in the strong autumn wind of 2016.

Research Software 89

Research Software UX Feedback Software User Testing 89

Good Product Manager

MARCH 29, 2016

How Product Teams Understand Customer Needs for Innovation. My colleague Rachel Young and I have been conducting research for the past year on how b-to-b organizations understand customer needs and apply them to product innovation. Upcoming Product Management and Product Marketing Events.

Events 84

Events Product Research User Testing Customer Feedback 84

Usersnap

SEPTEMBER 2, 2019

Many small businesses fail because they overlook the importance of a customer experience strategy. If you are unfamiliar with the term, it is the plan undertaken by a business to address a customer’s holistic perception of the business after they interact. Why do you need a customer experience strategy?

Customer Experience 68

Customer Experience Feedback Software User Testing User Friction 68

Good Product Manager

JANUARY 11, 2016

Improving Product Management in 2016: Strategy vs. Technique. For many people, the new year is a time to make personal or professional resolutions. What is Marketing to Do When Product Management Goes Agile? Product Management is Not User Experience. The SiriusDecisions Summit 2016. What’s Hot on Twitter.

Product Management 60

Product Management Product Manager Management Management 60

Good Product Manager

SEPTEMBER 20, 2016

Because of typical product development timelines and sales cycles, the results of the product management team’s labors might not be reflected in revenue and customer satisfaction numbers until the following year. Upcoming Events for Fall 2016. — Jeff Lash (@jefflash) September 14, 2016. If you want to join us.

Events 60

Events Product Management Product Manager Weak Development Team 60

Good Product Manager

SEPTEMBER 20, 2016

Because of typical product development timelines and sales cycles, the results of the product management team’s labors might not be reflected in revenue and customer satisfaction numbers until the following year. Upcoming Events for Fall 2016. — Jeff Lash (@jefflash) September 14, 2016. If you want to join us.

Events 60

Events Product Management Product Manager Weak Development Team 60

Gainsight

JUNE 8, 2022

In Customer Success circles, we practice the belief that when a company has the customer at the center of all that it does, customer outcomes will be achieved. his means that the product or service that a company is providing satisfies customers’ business needs. Make the Mission Known. One that comes to mind is SpaceX.

Research Software 59

Research Software Customer Experience Reporting Tools User Testing 59

The Accidental Product Manager

AUGUST 12, 2019

I mean, how else were you going to be able to tell what time it was? Now when people want to know what time it is, they whip out their mobile phones and glance at them. Time can be found just about anywhere. There for a long time, the industry had been flying high thanks to Chinese customers.

Customer Experience 90

Customer Experience Product Management Product Manager Management 90

Good Product Manager

MARCH 29, 2016

How Product Teams Understand Customer Needs for Innovation. My colleague Rachel Young and I have been conducting research for the past year on how b-to-b organizations understand customer needs and apply them to product innovation. Upcoming Product Management and Product Marketing Events.

Events 60

Events Product Research User Testing Customer Feedback 60

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. What does the company do and who are your main customers?

Product Research 265

Product Research User Testing Research Software Data Visualization 265