Alchemer Mobile

APRIL 9, 2020

See actionable strategies for engaging with customers during this difficult time here. So, what can these brands do to capture, analyze, and act on these changing customer behaviors? We’re thankful that our annual Mobile App Engagement Report was published right around the time that everything started to really shift in the U.S.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Melissa Perri

JANUARY 4, 2020

These are a few of my observations and personal experiences. 2019: "How do I hire a Chief Product Officer? . -- 2013: "My ppl are not allowed to talk to customers. 2019: "Duh, of course I want my people talking to customers. 2018: "Can you teach people how to do MVP experiments? It is too risky. We will get sued.

Data Visualization 388

Data Visualization User Testing Research Software Feedback Software 388

The Product Coalition

JANUARY 5, 2021

Intent on expanding the business to offer more to their users, the company observed a gap in the market and took a chance on something very different. In 2016, Sleep Stories was born. Since Sleep Stories, retention rates and time on app have increased dramatically. essential oils, candles, white noise, or zero screen time?—?Calm

Customer Experience 111

Customer Experience User Testing Research Software Data Visualization 111

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Intercom, Inc.

SEPTEMBER 23, 2020

Last week we released Series , a brand new way to orchestrate customer messaging campaigns in Intercom. Our first customer messaging solution. In 2016 we released Smart Campaigns , which addressed the same problem of message orchestration. This approach resonated with a number of customers.

Messaging 232

Messaging User Testing Feedback Software Customer Feedback 232

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Alchemer Mobile

APRIL 21, 2020

This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. We published six new research reports today – each industry-specific guide reveals exclusive benchmark data gathered from more than 800 mobile apps with 5,000+ active users. Retail & Shopping.

Finance 147

Finance Travel Research Software User Testing 147

Alchemer Mobile

MAY 21, 2020

As we look ahead to our “new normal,” Finance app product managers and marketers must plan for usage swings both positive and negative depending on their offerings, and even within different pieces of their mobile experiences. Data from our 2016, 2017, 2018, and 2019 reports is included to show shifts in brand focus and engagement over time.

Finance 147

Finance Feedback Software User Testing Research Software 147

Mind the Product

DECEMBER 27, 2016

The Experience is the Product. We tend to forget that the experience is the product we’re delivering. Every technical product category through history has followed this pattern – from a technology for technologies sake, to a feature war, to an experience. The post Top 10 Product Talks of 2016 appeared first on MindTheProduct.

Research Software 125

Research Software Entertainment Product Research Software Developers 125

The Product Bistro

JANUARY 25, 2021

In the way back time, before Agile, before OKRs and other fads, product managers wrote MRDs, or Market Requirement Documents. There are times when the old ways really are both appropriate and better. It had last been touched in 2016. Do I think that all efforts require an MRD? That is the question. No, not at all.

User Testing 195

User Testing Development Team Review Customer Experience Product Research 195

Modus Create

FEBRUARY 20, 2024

A few months ago, I joined Arman Eshraghi (CEO and founder of Qrvey , provider of embedded analytics for SaaS applications) on his podcast SaaS Scaled to share my experience launching SaaS products. While we couldn’t invest heavily in sales and marketing, there was one thing we could be excellent at — customer support.

Analytic Tools 59

Analytic Tools Customer Experience Marketing User Testing 59

Mind the Product

JULY 14, 2020

Nandini Jammi started out in product marketing and growth, but after the US elections in 2016, her career took an unexpected turn when she joined Sleeping Giants, an organisation that aims to make bigotry and sexism less profitable. In this episode of The Product Experience, sponsored by Amplitude, learn how to apply this ethos to [.].

Feedback Software 102

Feedback Software Customer Experience Product Research Technical Review 102

Mind the Product

JANUARY 3, 2017

Rich Mironov highlights some mistakes most first-time product managers make – even after coursework, certificates, and online tutorials. Product Requirement Documents are simply the worst possible way to bridge the gap between the customers’ needs and the team that are trying to build the solution. Top 10 Product Talks of 2016.

Customer Feedback 100

Customer Feedback Product Research Certifications Document 100

Good Product Manager

JANUARY 11, 2016

Improving Product Management in 2016: Strategy vs. Technique. For many people, the new year is a time to make personal or professional resolutions. Product Management is Not User Experience. The SiriusDecisions Summit 2016. — Jeff Lash (@jefflash) January 5, 2016. What’s Hot on Twitter. Ab1Q1rM55f.

Product Management 94

Product Management Product Manager Management Management 94

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. Ready to learn how Userpilot helps you better support your users? Let’s dig in!

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Data Visualization 92

Intercom, Inc.

APRIL 6, 2020

Founded in 2016, Hiyacar’s goal has always been to connect drivers with trusted local car owners. With this latest initiative, Hiyacar is assisting workers in London and Brighton who normally take the train or tube in an effort to keep them healthy and safe. The time for peer-to-peer car sharing is now.

Reporting Tools 220

Reporting Tools Technical Review Customer Experience Customer Satisfaction 220

Mind the Product

SEPTEMBER 24, 2019

Nandini Jammi started out in product marketing and growth, but after the US elections in 2016 her career took an unexpected turn when she joined Sleeping Giants, an organisation that aims to make bigotry and sexism less profitable. The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode.

Product Research 111

Product Research Customer Experience Entertainment Consulting 111

Mind the Product

DECEMBER 28, 2016

2016 has been a year when the craft of product management grew, evolved, and matured at a staggering rate! Brant touches on clear foundation such as focusing on customer problems rather than products, and also suggests some structures to help incentivise the kind of innovative behaviours you want. When NOT to Design Sprint. We asked C.

Feedback Software 82

Feedback Software Data Visualization Customer Feedback Agile 82

Mind the Product

APRIL 4, 2018

Jim Kalbach is a respected author, speaker, and instructor in information architecture and UX strategy and currently Head of Customer Success at online whiteboard business Mural. Jim quotes Steve Jobs as saying in 1997: “You’ve got to start with the customer experience and work back toward the technology – not the other way around.”

Customer Experience 83

Customer Experience Customer Satisfaction User Experience Software Developers 83

Userpilot

SEPTEMBER 1, 2021

SaaS product marketing is the strategies and tactics applied to software products and apps to create demand and drive the adoption and retention of said product by the end-user. best practices include: user-centered mindset, personalized messaging, continuous feedback loops, data-informed decisions. moment more quickly. moment fast.

Feedback Software 90

Feedback Software Research Software User Testing Customer Feedback 90

Good Product Manager

JUNE 9, 2016

SiriusDecisions 2016 Summit Recap. I’ve mentioned the annual SiriusDecisions Summit a few times previously here on this blog. This recap on the SiriusDecisions blog — SiriusDecisions Summit 2016 Highlights: How Should Product Leaders Identify and Prioritize Customer Needs? — Jeff Lash (@jefflash) June 1, 2016.

Product Research 60

Product Research Research Software User Testing Presentation 60

Good Product Manager

JUNE 9, 2016

SiriusDecisions 2016 Summit Recap. I’ve mentioned the annual SiriusDecisions Summit a few times previously here on this blog. This recap on the SiriusDecisions blog — SiriusDecisions Summit 2016 Highlights: How Should Product Leaders Identify and Prioritize Customer Needs? — Jeff Lash (@jefflash) June 1, 2016.

Product Research 60

Product Research Research Software User Testing Presentation 60

Usersnap

SEPTEMBER 2, 2019

Many small businesses fail because they overlook the importance of a customer experience strategy. If you are unfamiliar with the term, it is the plan undertaken by a business to address a customer’s holistic perception of the business after they interact. Why do you need a customer experience strategy?

Customer Experience 68

Customer Experience Feedback Software User Testing User Friction 68

Mind the Product

SEPTEMBER 24, 2019

Nandini Jammi started out in product marketing and growth, but after the US elections in 2016 her career took an unexpected turn when she joined Sleeping Giants, an organisation that aims to make bigotry and sexism less profitable. The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode.

Product Research 99

Product Research Customer Experience Entertainment Consulting 99

UX Studio

DECEMBER 14, 2023

In the heart of Hungary, we just started to read about ergonomy and user-friendly design, but proper UX research wasn’t part of the process and widespread yet. Our flat company model at the time, enabled the first joiners to form the company together. I am holding the book as if it were holding me in the strong autumn wind of 2016.

Research Software 89

Research Software UX Feedback Software User Testing 89

Good Product Manager

JANUARY 11, 2016

Improving Product Management in 2016: Strategy vs. Technique. For many people, the new year is a time to make personal or professional resolutions. Product Management is Not User Experience. The SiriusDecisions Summit 2016. — Jeff Lash (@jefflash) January 5, 2016. What’s Hot on Twitter.

Product Management 60

Product Management Product Manager Management Management 60

The Product Coalition

AUGUST 9, 2020

The Most Trusted Custom Software Development Companies in Poland Are you looking for a reliable software development partner for your business? 99 / hr Headquarter: Warsaw Fireart Studio is one of the leading custom software development companies in Poland. The modern world is now built on software. Fireart Studio Min. Stepwise Min.

Analytic Tools 139

Analytic Tools Research Software Software Developers Software Development 139

The Product Coalition

APRIL 26, 2023

In the case of the trendiest crypto businesses, P2P Crypto Exchange provides users with the most secure and convenient way to buy and sell digital assets without the involvement of third-party intermediates. To access the Peer to Peer, margin, or futures trading platforms on Binance, Users must complete the Know Your Customer (KYC) process.

Customer Experience 132

Customer Experience Customer Feedback Advertising Engineering 132

Good Product Manager

SEPTEMBER 20, 2016

Because of typical product development timelines and sales cycles, the results of the product management team’s labors might not be reflected in revenue and customer satisfaction numbers until the following year. Upcoming Events for Fall 2016. — Jeff Lash (@jefflash) September 14, 2016. If you want to join us.

Events 60

Events Product Management Product Manager Weak Development Team 60

Good Product Manager

SEPTEMBER 20, 2016

Because of typical product development timelines and sales cycles, the results of the product management team’s labors might not be reflected in revenue and customer satisfaction numbers until the following year. Upcoming Events for Fall 2016. — Jeff Lash (@jefflash) September 14, 2016. If you want to join us.

Events 60

Events Product Management Product Manager Weak Development Team 60

Gainsight

JUNE 8, 2022

In Customer Success circles, we practice the belief that when a company has the customer at the center of all that it does, customer outcomes will be achieved. his means that the product or service that a company is providing satisfies customers’ business needs. Make the Mission Known. One that comes to mind is SpaceX.

Research Software 59

Research Software Customer Experience Reporting Tools User Testing 59

Usersnap

JULY 18, 2021

A lot has been written on how companies can grow their business through customer success. The terms “ customer success ” or “ customer experience ” seem to be the new buzzwords in the growth-driven tech world. And one of these questions is this: Is email still the best customer support channel? Phone support.

User Testing 52

User Testing Customer Experience Customer Feedback Feedback Software 52

The Accidental Product Manager

AUGUST 12, 2019

I mean, how else were you going to be able to tell what time it was? Now when people want to know what time it is, they whip out their mobile phones and glance at them. Time can be found just about anywhere. There for a long time, the industry had been flying high thanks to Chinese customers.

Customer Experience 90

Customer Experience Product Management Product Manager Management 90

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. What does the company do and who are your main customers?

Product Research 264

Product Research User Testing Research Software Data Visualization 264

Product Club

DECEMBER 20, 2016

On the 4th November the Product Manager Club attended JAM 2016 in London. We met a lot of great people and we learned a lot of interesting things and we thought it was only right to share our experience! Yeah but what’s Jam 2016?! It was pretty awesome! It really was a simple as that! Hugo from Monzo. Presentation.

Feedback Software 48

Feedback Software Weak Development Team Product Management Product Manager 48

Good Product Manager

DECEMBER 2, 2015

” However, often clients will have a difficult time articulating what it really means to “be more strategic” and product managers struggle with actually changing their behaviors without clear guidance. Product Management: Planning Assumptions for 2016. With end-of-year rolling around, our eyes look to the future.

Research Software 79

Research Software Analytic Tools Technology Product Management 79

Mixpanel

FEBRUARY 12, 2019

His plan, as he recounted to us was “to build a hybrid agency that would leverage technology to build mobile and web experiences for customers.”. But it wasn’t until a call from an Australian customer in April 2016 that the agency’s way forward became clear. I remember looking over and the whole team’s eyes just lit up.

Customer Experience 68

Customer Experience User Testing Research Software Analytic Tools 68