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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

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How To Elevate Your Online Customer Service With Screenshots And Annotations

Usersnap

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. Top 4 Struggles for Customer Service Teams. They have over 15 million users globally as of 2019.

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Reveal vs Tableau for Embedded Analytics

Reveal

Among all embedded analytics products on the market, Tableau is certainly one of the most popular BI tools for analyzing, visualizing, and working with data. But like any other software solution on the market, Tableau is also not perfect and surely not the best fit for every business use case.

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How to succeed in 2020: the most important insights from 8 recent market research studies

The Product Coalition

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. We hope this material will help you feel more confident in the coming year.

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We Have To Support Every Line of Production Code Forever

Mironov Consulting

  The upside (for the sales team) is huge, and the cost (for product/engineering/support) is diffuse.    If it breaks three years from now — or has to change to work with changes in their other various systems — we’ll be expected to fix/change/adapt/improve it to meet purpose.    Far away. 

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How QA Testing is Moving Up in Today’s Agile Value Chain

Usersnap

Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. Amazon has reported deploying thousands of times per day. And over 50 % of software firms have daily new releases. New testing platforms. Are your QA testers up to speed?

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How to Build Mobile Apps Customers Really Want

Alchemer Mobile

mobile apps in the Apple App Store as of February 2019. There were seven major findings in the resulting Benchmark report, which you can download here. Two findings that are of particular interest to mobile PMs were areas of strength and weakness in product management skills. Develop real personas that reflect your customers.