Userpilot

NOVEMBER 17, 2021

For instance, since 2004, Saravana had been writing about the Microsoft BizTalk technology on his blog. Back then, he had no idea that the blog would become a primary customer acquisition channel for a product he would launch in the future. Following the needed deliberations, he adopted the name Kovai.co. The present.

Customer Experience 98

Customer Experience User Friction Enterprise Document 98

Userpilot

MARCH 2, 2022

Until one day: “Give it a name.”. …I asked, unsure of why you would ever name a piece of software. I would’ve never guessed that naming a new product feature would have such a domino effect. And unless I was feeling extra confident, I avoided showing anything brand new I wasn’t certain would work perfectly.

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Demo Product Research Naming Customer Experience 98

Usersnap

JULY 9, 2020

Moving customers from Intelectual loyalty to emotional loyalty is the name of the game in customer success. Digital CEM means to deliver an amazing customer experience on any device, across multiple channels, whenever your customers interact with your brand and demand a personal, relevant and timely experience. Arti Patel. Jeff Bezos.

Customer Experience 145

Customer Experience Customer Feedback User Testing Onboarding KPIs 145

Department of Product

OCTOBER 12, 2023

Department of Product) Interview – Dropbox’s CEO on why remote work works In October 2020, as it became clear COVID-19 wasn’t going anywhere anytime soon, Dropbox made a big bet. The new feature will allow users to organise their tabs into groups which can be named. But Patreon wasn’t born on store shelves and print ads.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. Blogs will give you insight into all aspects of product management in easy-to-digest bites. We recommend the blogs from Userpilot , ProductLed Growth , Product Manager HQ, and The Product Folks.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

AUGUST 31, 2021

You can distribute your release notes within your app, via email, on your website, on your blog, and on social media. Sparktoro uses a combination of a simple text-only email and blog posts to communicate product changes to users. Make sure they reflect your brand personality (e.g. What are release notes?

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

UX Studio: Product Management

SEPTEMBER 16, 2021

Apart from working with established brands and startups, we assess the expertise of various companies and create our independent rating list of trustworthy design companies. Besides, we help startups create their digital experiences, like Xeropan, a language learning app, or Zignaly, a crypto trading platform, just to name a few. .

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

UX Planet

DECEMBER 11, 2023

The last time I personally recommended learning resources— let’s just say a few brands weren’t particularly enthusiastic I left them off the list. Inga’s list in particular was the Medium blog post I would reference multiple times a week. I couldn’t write this blog post without mentioning my own master class. A sure do-not-miss!

Technical Review 68

Technical Review Certifications Software Review Feedback Software 68

UX Studio: Product Management

JANUARY 11, 2022

UX studio’s clients are rising start-ups and established companies worldwide, like Google, HBO, and Netflix, just to name a few. As an established UX design agency with over ten years of experience, we have worked in fintech, fashion, digital solutions, traveling, education, and healthcare industries, just to name a few.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

PMLesson's Ace the PM Interview

MAY 12, 2020

Name drop the interviews you’ve conducted or the facts that play into what draws you to the company, and why you’d be a great fit Highlight the skills that align with the job description The cover letter is your opportunity to highlight the skills that perfectly match the job description. Want to learn how to ace the PMM interview?

Product Marketing 52

Product Marketing User Testing Marketing Research Software 52

The Accidental Product Manager

JULY 9, 2018

The Pepsi product managers also publically set goals to reduce the amount of sodium and fat in some of their key products by 2020.However, Pepsi product managers need to be aware that global retail sales of Pepsi’s three largest savory snack brands, Lay’s, Doritos, and Cheetos, have been growing at an average annual rate of 5%.

User Testing 70

User Testing Product Management Product Manager Product Research 70

Alchemer Mobile

MARCH 18, 2021

Brands shifted focus to improving long-term retention. Brands only lost an average of 4% of consumers in this group thanks to precise segmenting and proactive, personalized outreach. And we’ll also be posting a blog post soon to share some of the summaries from the webinar, so we can always answer questions there as well.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

FEBRUARY 17, 2021

Big names like the Product Marketing Alliance, Product World, and Product Con are still going through with virtual versions of their flagship conferences. Topics: Inventing The Future, Implications of 2020 Panel discussion, No excuses: How to attract, hire, and grow diverse product teams, and much more. February Product Conferences.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Userpilot

FEBRUARY 12, 2021

However, our State of SaaS Product Onboarding study we did in 2020 (2021 report coming soon!) Of the 1000 companies we signed up for to study their onboarding, 73% of B2C companies offered a free or freemium product, and 86% of B2B brands offered a free trial instead of freemium. Why do 86% of B2B SaaS brands prefer free trial?

User Testing 98

User Testing B2C Reporting Tools Onboarding KPIs 98

Intercom, Inc.

JANUARY 16, 2020

John: Why the switch of name from RealtimeBoard to Miro? We wanted our brand to be not just a company name but a “love mark” to accelerate our word of mouth growth. John: And of course when miro.com is available, I suppose that also helps if you’re thinking about changing the name.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Userpilot

JANUARY 8, 2021

10 (extremely likely) meaning these are the people who swear by your product and would be willing to go into battle screaming its name. Let’s take a look at the average NPS score across several common industries from the Retently 2020 NPS Benchmark report. You can design their look and feel to match your brand and be less intrusive.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Weak Development Team 93

Userpilot

JANUARY 13, 2021

And yet, according to our State of SaaS Onboarding 2020 research – 40% of SaaS businesses don’t have them at all, and the majority of the remaining 60% – are not even using their full potential. They can help you convert more users from viral user referrals. If you think I’m overselling it – keep reading. Source: Kontentino.

Research Software 89

Research Software Customer Experience Data Visualization Product Research 89

Gainsight

JULY 7, 2021

Plus, it wasn’t often that someone starting a SaaS company in Phoenix, Arizona got to hear from the likes of SaaS all-stars such as Aaron Levie, Tien Tzuo, Neeracha Taychakhoonavudh, Bill Binch, Bernie Kassar, Kia Puhm, Byron Deeter, Roger Lee…and some guy named Nick Mehta. Pulse 2020 – Back to Moscone (Or So We Thought).

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Intercom, Inc.

MARCH 11, 2021

As Farhan puts it: “Customers who trust their brands will spend more money, even if it’s more expensive than competitors. The service you get from the brand you interact with is more highly correlated to what your impression of that brand is than what the marketing and the product actually are.”. Caught your interest?

B2C 118

B2C B2B Reporting Tools Feedback Software 118

Userpilot

DECEMBER 23, 2020

Which product trends emerged in 2020 and are here to stay? We’ve interviewed several prominent names in the industry, including the CEO of Product School, Carlos Gonzalez de Villaumbrosia; Andrea Saez, Head of Product Growth and Education at ProdPad; Gen Furukawa, Co-Founder at Prehook; Natália Kimli? What Was New in Userpilot in 2020.

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Usersnap

NOVEMBER 15, 2019

Walker predicts that by 2020 customer experience will overtake price and product as the main differentiator between competition. . They recently earned the name “ fastest growing business app in history ” with over 3 million paid users active daily. They are no longer impressed by just clever branding and good salespeople.

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Userpilot

JANUARY 19, 2021

This seems obvious – and yet, 40% of SaaS businesses didn’t even use a welcome screen at all-according to our State of SaaS Onboarding 2020 research. Show them your value through a consistent brand image, voice, and interactions with your sales and customer success teams regardless of where they are.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

MARCH 20, 2023

Customer service is an integral part of how customers perceive a brand. Listen to the customer’s need and try to appreciate its severity, converse using their name, patiently understand their requirements, and avoid scrambling for a response. Why is it important to follow customer service trends? Source: Hubspot.

Reporting Tools 98

Reporting Tools Data Visualization Analytic Tools Research Software 98

Intercom, Inc.

SEPTEMBER 19, 2019

It’s a timely conversation for us, coming hot on the heels of the release of our book Intercom on Sales last month and Steli’s own book The 2020 Startup Sales Playbook this week. Here are five quick takeaways: To establish a stronger brand and protect the company from competition, Steli recently rebranded Close.io to Close.com.

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Weak Development Team Customer Experience Startups Reporting Tools 184

Intercom, Inc.

DECEMBER 14, 2022

Not long after starting the podcast, Harry got into investing himself, and in 2020, he leveraged the success of his show to launch his own venture capital fund, 20VC fund. Build a community of brand ambassadors to promote your content and leverage the interviewees’ networks for wider reach. Distribution is key.

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Weak Development Team Analytic Tools Branding Download 129

Intercom, Inc.

JULY 9, 2020

Even outside of the agency that I started in, just like keeping a broad network and talking to people about how they do things, what they learned and sharing your lessons as well which was one of the reasons for why I started my own blog, the newsletter, that was always very, very big for me. And then I also touched on the newsletter itself.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Userpilot

JULY 20, 2021

As we found out in our State of SaaS Onboarding 2020 research , 40% of SaaS brands don’t have a welcome screen. One of the brands that ensure their users reach their “Aha!” After naming your board, the next screen shows you how to structure your board by creating a list (again, with examples). Creating Trello lists.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Department of Product

AUGUST 2, 2020

I chuckled a little at the naming but then paused to think. Who actually came up with this name, and how? — Kieran McHugh (@kieranmch) July 21, 2020 With talented content UX writers on board: ‘System administrators’ transform simply into admins. Brand comparisons – are we Nike or Reebok? Validation Error!

Feedback Software 52

Feedback Software Strategy Onboarding KPIs User Testing 52

Alchemer Mobile

FEBRUARY 2, 2021

For a consistent brand image, all of your marketing activities should communicate and reinforce this one statement. www.your-app-name.com) and set up a landing page, complete with your app’s name and description and a form for visitors to sign up for email alerts on your app’s progress. REGISTER YOUR DOMAIN AND CREATE A LANDING PAGE.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

OCTOBER 14, 2020

Has any phrase seemed to be so appropriate for 2020? At CES 2020, climate change tech was a highlight of the event , with 6 startups being highlighted as the most innovative. Tech has a branding problem which hampers women being attracted into tech in the first place. “The night is dark and full of terrors.”

Customer Experience 132

Customer Experience Product Research Startups Positioning 132

Userpilot

NOVEMBER 1, 2021

If you don't segment your users, you're likely to make a big mistake that SaaS teams often make in their onboarding: namely creating linear product tours. The UX is minimalistic and even a little boring; there's only one thing to do, namely sign up. Greet your customer by their first name.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 98

The Product Coalition

FEBRUARY 24, 2021

Since everything has moved online in 2020 as you probably know, such services have become the best place to find what you need or lend something that you don’t. There you can find cosmetics, clothes (used and brand-new), pets, furniture and even wigs. Don’t forget to check the company’s portfolio and the blog.

Feedback Software 91

Feedback Software Data Visualization User Testing Customer Experience 91

The Product Coalition

APRIL 25, 2022

5 Number of collaborators: 100 Most blogs will tell you that spreadsheets are the worst, but the best product managers aren’t afraid to get their hands dirty with raw data sets. As the name implies, Field is a yet-to-be publically released product management software that helps product teams map out their ideas and development.

Analytic Tools 157

Analytic Tools Data Visualization Feedback Software Research Software 157

Userpilot

FEBRUARY 14, 2021

on marketing in 2020. So even if you have a household brand that goes back to the times before SaaS was cool (1997), marketing is a must. In the conversion stage, the user is preparing to take steps towards getting involved with your brand. What SaaS Growth strategies work best in 2021? in ARR, spent $439,000,000 (!) Conversion.

Feedback Software 98

Feedback Software Research Software Customer Experience User Testing 98

Userpilot

JULY 13, 2021

Do the element names follow a convention? and was founded in May 2020 by William Griffiths, Design Director at Griff Design. Yesi Danderfer is a top UI designer on dribbble.com and brands her work as “empathetic visual design for badass women.” Branding guidelines vs. no branding guidelines. From toptal.com.

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

Userpilot

APRIL 30, 2021

Examples of content that your SaaS business might want to create include: Blogs (like this one!). Linkbuilding is the process of building links on third party sites that link back to your website or blog. Its biggest-name client is Monday.com, and you may also have heard of Chanty. Infographics. White papers. Case studies.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Userpilot

FEBRUARY 25, 2021

in revenue in 2020. In a 2020 study conducted across 5 countries and with over 10,000 people, the average daily time spent consuming content was 6 hours and 59 minutes. The most common content marketing assets are: Blogs Whitepapers Case studies Videos Infographics Webinars Software demos Customer Testimonials.

Research Software 91

Research Software User Testing Outbound Marketing 91