Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Second, expectations are rising for consumer-grade experiences. Third, the lines between sales, marketing, product, and support are blurring.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

DECEMBER 21, 2023

In this article, we’ve selected 24 of the best AI podcasts for you to listen to improve your knowledge of AI and keep up to date with the future of AI technology in product management and more. 4: The AI Podcast by NVIDIA The AI Podcast by NVIDIA is a captivating exploration of AI’s impact on our world, told one story at a time.

Research Software 84

Research Software Artificial Inteligence Technical Review Technology 84

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

The Product Coalition

MARCH 30, 2021

The pressure is only increasing due to the influence of the pandemic, as more consumers begin to shift their preference to the comforts of home. From the outset of COVID-19, almost half of all customers in the UK acquired products online that previously they would have bought only from brick-and-mortar retailers.

Reporting Tools 90

Reporting Tools Technical Review User Testing Data Visualization 90

Gainsight

DECEMBER 20, 2020

No matter who is celebrating—from toddler to grandparent—and no matter what time of day—from morning breakfast to late at night in a bar—he always remembers to ask his patented question: “What did you learn this year?”. Specifically, the Customer Success world learned 10 important lessons in 2020: 1.

User Testing 69

User Testing Customer Experience Customer Feedback Analytic Tools 69

Gainsight

AUGUST 6, 2020

For legacy enterprise software companies, this game of “kick the can down the road” often plays out in terms of their strategy around “transformation.” ” 100% of software companies started before the cloud emerged have a stated strategy to move to the cloud and SaaS “over time.”

Analytic Tools 52

Analytic Tools Feedback Software Technical Review Technology 52

The Product Coalition

MAY 6, 2020

We understand that’s not an easy choice since you’re likely looking for a team that not only writes an excellent code but also grabs your vision, cares about your business needs, and contributes with its own industry insights and recommendations. It is an established boutique design and software development house based in Warsaw, Poland.

Research Software 78

Research Software Analytic Tools Feedback Software Development 78

Alchemer Mobile

AUGUST 6, 2020

12 Product Management Myths | Due to its murkiness, there are a few common myths that plague product management across industries and company size. Executive teams recognize the critical role product and road mapping can play in the overall customer experience.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

ProductPlan

DECEMBER 11, 2019

And in 2020 we will more than double what we’ve done to keep up with all the changes. In our upcoming 2020 Product Management report, 34% of product managers said that t heir primary product success metric was business-oriented metrics. Returning the Power Back to the Customer. Companies define the metrics that matter.

Technical Review 59

Technical Review Systems Review Software Review Onboarding KPIs 59

The Basics of Product Management

JULY 21, 2020

Smart Glasses are the latest craze in the world of wearable tech. We will review each smart glass available today, including the newest entrant, Jio Glass. With the growing importance of video calls, using this wearable tech may soon become an essential part of effective communication. How can an oil company pivot to technology?

Technical Review 52

Technical Review Software Review Feedback Software Product Research 52

Alchemer Mobile

AUGUST 25, 2020

The worlds of marketing and product are colliding in new ways as customer experience takes center stage. For some brands, they’re moving the mobile app experience out from product and into marketing. Others are merging the two and encouraging the departments work together to share the mobile experience.

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

The Product Coalition

MARCH 18, 2021

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. billion in 2020 to $307.3 billion in 2020 to $307.3 Are you an enterprise business leader or a start-up leader planning to offer your software product as a SaaS platform?

Feedback Software 129

Feedback Software Research Software Reporting Tools User Testing 129

Modus Create

JUNE 1, 2020

PRWEB) JUNE 01, 2020 – Modus Create, a disruptive consulting, product strategy and Agile development firm, today announced the release of Modus Security, a packaged product that helps organizations identify and address threats to their intellectual property and private information. RESTON, VA.

Development Team Review 52

Development Team Review Technical Review Software Review Consulting 52

Centercode

JUNE 15, 2020

In early June of 2020, tech giant IBM announced they will stop offering facial recognition software until further anti-bias testing has been conducted. But IBM has taken it a step further by looking at the ways their technology could lead to harmful — even life-threatening — oversights for lack of thorough testing.

User Testing 69

User Testing Technical Review Product Research Research Software 69

The Product Coalition

SEPTEMBER 6, 2021

AI technology is commonly used in phones, computers, and wearable devices. There are many exciting developments in the technology field. The demand for high-tech wearables is increasing; as a result, there is a huge interest in smart contact lenses over the years. It needs machine learning and components of AI to work.

Artificial Inteligence 121

Artificial Inteligence Research Software Technical Review User Testing 121

Business of Software Conference

JULY 29, 2019

At every Business of Software Conference we record the talks so that you, the great people of the internet, can join in the feast of learning that our attendees get to gorge themselves upon. BoS USA 2019 BoS Europe 2020. Design is a process where we finely tune our intuition to create great user experiences.

Software Review 49

Software Review Analytic Tools Technical Review Data Visualization 49

freshtrax

OCTOBER 19, 2021

Accounting for nearly 22% of global mobile game player revenue in the first nine months of 2020, Japan totaled more than $1 billion. First, here’s the technicalities on how to localize the game: 1) Creating a Localization Kit. Don’t forget to localize the numbers, dates, and times, as this is also different in Japan.

Research Software 111

Research Software Marketing User Testing Software Review 111

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Taking into account the expanding usage of technologies in the financial industry, there is no wonder people started wondering how to make a fintech app. What is fintech?

Research Software 115

Research Software Feedback Software Reporting Tools Data Visualization 115

UX Planet

DECEMBER 11, 2023

The last time I personally recommended learning resources— let’s just say a few brands weren’t particularly enthusiastic I left them off the list. Where would the world be without the lasting impact of Voice Tech Global? Inga’s list in particular was the Medium blog post I would reference multiple times a week.

Technical Review 79

Technical Review Certifications Software Review Feedback Software 79

The Product Coalition

JUNE 17, 2020

2020 is only halfway done, but it already was a big year for Product Management. We manage everything from product launch, forecasting, planning to product marketing and sales and when things change drastically Product Managers are expected to be agile and stay on top of technology tools to save the day.

Customer Communications 78

Customer Communications Feedback Software Reporting Tools Technical Review 78

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. Our flat company model at the time, enabled the first joiners to form the company together. Happy birthday, UX studio!

Research Software 90

Research Software UX Feedback Software User Testing 90

Modus Create

FEBRUARY 16, 2022

Digital awareness in Corporate America is at an all-time high, and there are no signs of slowing down. Organizations that use innovation labs to solve real-world problems for potential customers will continue to gain value from them. . In today’s world, every company is a technology company.

Technical Review 143

Technical Review Research Software Reporting Tools Data Visualization 143

The Product Coalition

MAY 17, 2021

Join more than 210 peers from May 27–29, 2021 , for the Virtual Agile Camp Berlin 2021, a live virtual Barcamp using open space technology principles and practices. The Scrum Guide on Stakeholders Let’s refresh our memories regarding stakeholders according to the 2020 Scrum Guide.

Software Review 89

Software Review Technical Review Customer Experience Research Software 89

Userpilot

AUGUST 26, 2021

That's SaaS product management hustling in the background to give you the best experience. Believe it or not, there used to be a thing called on-premise software that you have to install and upgrade yourself. A frightening number of product managers don't directly speak to customers despite it being a best practice.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. It’s becoming the bare minimum. Start early.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

The Product Coalition

JULY 13, 2020

According to McKinsey , data-driven organizations are 23 times more likely to acquire customers. They also are six times as likely to retain customers, and 19 times as likely to be profitable as a result. Product analytics tools measure and summarize user interactions of software applications.

Data Visualization 78

Data Visualization Analytic Tools Research Software Feedback Software 78

Nulab

SEPTEMBER 23, 2020

We at Nulab are proud to announce that Backlog was nominated and selected as a finalist in the 2020 Software-as-a-Service Awards! We are so proud to be a finalist in the “Best Project Management” category — our customers continually see our hard work, and this year, so did the SaaS Awards panel.

Naming 61

Naming Technical Cofounder Technical Review Software Review 61

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. Announcing ‘The Intercom Customer Support Trends Report for 2022’. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Gainsight

AUGUST 17, 2020

2020 has been a time machine for all aspects of life. In the Customer Success world, as one CS exec told me recently, it’s become clear that “this is our moment.” With new business sales slowing and clients needing more help than ever, Customer Success has proven to be existential in 2020.

Customer Experience 94

Customer Experience Analytic Tools Technical Review Data Visualization 94

UX Studio: Product Management

NOVEMBER 24, 2020

As a leading product design company with over 10 years of field experience, we share our list of top product design companies to look at in 2021. Aplana is a privately held software development company that has been on the market for 20 years. Besides, we are ranking among the top companies according to the Clutch Global award 2020.

Product Research 115

Product Research Research Software Software Review Technical Review 115

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. By Steve Krug.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Gainsight

JUNE 4, 2020

Customer Success is more important than ever during this crisis. As new sales slow down due to uncertainties in budgets and spending, retaining customers is the easiest and more effective way to keep the cash flow going. We use PX in our own Customer Success platform to track our customers’ usage of the CS product.

Analytic Tools 52

Analytic Tools Customer Experience Customer Feedback Software Review 52

The Product Coalition

AUGUST 30, 2021

Due to the fast-faceted customer preferences, the demand for ready-to-eat food products has been increasing. New technologies help to derive the flavors from fruits and vegetables. Most countries are in lockdown, the customer purchase volumes have negatively impacted the growth of processed food items.

Reporting Tools 126

Reporting Tools Software Review Systems Review Technical Review 126

eG Innovations

FEBRUARY 17, 2020

A new year is upon us once again; the holidays are over and it’s time to get back to work. You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. If any of those services are impacted by a technical fault, the fault needs resolved fast.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Gainsight

MARCH 19, 2020

When you look back at January 1, 2020—the hopes, the dreams, the resolutions—it all feels so long ago. The current situation has foisted millions of people into their first experience working from home. Fast forward another week and we presented again, this time with video on. Use that time to go deeper with your clients.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

Nulab

SEPTEMBER 23, 2020

We at Nulab are proud to announce that Backlog was nominated and selected as a finalist in the 2020 Software-as-a-Service Awards! We are so proud to be a finalist in the “Best Project Management” category — our customers continually see our hard work, and this year, so did the SaaS Awards panel.

Naming 52

Naming Technical Cofounder Technical Review Software Review 52