Centercode

JANUARY 8, 2021

We’ve often described modern technology as highly sophisticated, highly connected, and continuously iterative. The rapid-fire changes of 2020 didn’t change that — in fact, it brought those qualities into sharper relief. It highlighted both the reliability of technology and its shortcomings.

User Testing 98

User Testing Customer Feedback Technical Review Data Visualization 98

The Product Coalition

OCTOBER 26, 2020

That’s undeniable that a stand-out user interface and convenient user experience help sell products. When looking at the beautiful design, we often don’t even know who has created such a smooth digital experience. This team analyzes customers and online users’ needs to create attractive and effective solutions.

Customer Experience 92

Customer Experience Research Software User Experience User Testing 92

Userpilot

DECEMBER 21, 2023

In this article, we’ve selected 24 of the best AI podcasts for you to listen to improve your knowledge of AI and keep up to date with the future of AI technology in product management and more. 4: The AI Podcast by NVIDIA The AI Podcast by NVIDIA is a captivating exploration of AI’s impact on our world, told one story at a time.

Research Software 104

Research Software Artificial Inteligence Technical Review Technology 104

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Second, expectations are rising for consumer-grade experiences. Third, the lines between sales, marketing, product, and support are blurring.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Intercom, Inc.

DECEMBER 21, 2020

This was a year when it felt like history was unfolding in real time – rather than the narrative of our time taking shape gradually over months and years, events were seemingly getting inscribed straight into the collective memory every day, or sometimes every hour. The art of marketing in a crisis. John Collins, Director of Content.

Customer Communications 232

Customer Communications Customer Experience Technical Review Healthcare 232

UX Planet

FEBRUARY 2, 2024

The potential of quantum computing and artificial intelligence to enhance user research User research is crucial for the human-centered design of digital products and services. By deeply understanding users’ needs, desires, and contexts, companies can create meaningful solutions that address real human problems.

User Testing 77

User Testing Research Software Product Research Artificial Inteligence 77

Intercom, Inc.

MAY 25, 2022

We’re serious about delivering the best customer experience with our Engagement OS. We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. We’re growing alongside our customers. We’re growing alongside our customers.

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

Intercom, Inc.

DECEMBER 22, 2020

This year, we launched Scale , a new content strand focusing on how industry leaders are propelling their companies forward by keeping their customers front and center. . When we created Scale, we had no idea what the year would hold in store; we simply knew that investing in long-term customer relationships was the key to success.

Customer Feedback 220

Customer Feedback Customer Experience Technical Review Framework 220

Alchemer Mobile

APRIL 14, 2021

Media and Entertainment apps played a critical role in helping us get through 2020. Technology (media creation, connectivity, etc.). News apps saw incredibly high retention rates , likely due to how much news people consumed and the fact that there was breaking news almost daily. Technology Apps. Music Apps.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. Ratings and Reviews. Healthcare app ratings and and reviews were slightly lower than macro averages across both iOS and Android.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Gainsight

DECEMBER 20, 2020

No matter who is celebrating—from toddler to grandparent—and no matter what time of day—from morning breakfast to late at night in a bar—he always remembers to ask his patented question: “What did you learn this year?”. Specifically, the Customer Success world learned 10 important lessons in 2020: 1.

User Testing 69

User Testing Customer Experience Customer Feedback Analytic Tools 69

The Product Coalition

JULY 8, 2020

To make a better-informed decision, you should take into account the average experience of customers hiring companies in different locations worldwide. In this article, I’m sharing insights from other seekers of a reliable outsource developer as well as my own experience. million tech graduates each year.

Software Developers 78

Software Developers Software Development Reporting Tools Software Review 78

The Product Coalition

MARCH 11, 2024

Boasting over 500 million users , it offers a freemium model: free basic language courses with an option to upgrade to Duolingo Plus for an ad-free experience, offline lessons, and streak repair. But there is a secret weapon in Duolingo’s arsenal — gentle nudges that persistently push users toward the premium experience.

Research Software 105

Research Software Reporting Tools Artificial Inteligence Customer Experience 105

Alchemer Mobile

MAY 25, 2021

From their site directly: “ We’re Zola, the wedding company that’ll do anything for love, and we’re reinventing the wedding planning and registry experience. Wherever love leads you—from engagement to wedding and decorating your first home—we’re there, combining compassionate customer service with modern tools and technology.”.

Customer Experience 147

Customer Experience Reporting Tools Data Visualization Technical Review 147

Indicative

OCTOBER 9, 2020

Indicative continues to climb in the rankings, as G2 names Indicative a Leader in Customer Journey Analytics in G2’s 2020 Fall Report. . Only Indicative connects directly to your data and empowers business users to answer complex customer analytics questions without having to rely on data engineering or SQL.

Data Visualization 94

Data Visualization Analytic Tools Reporting Tools Technical Review 94

Alchemer Mobile

NOVEMBER 19, 2020

But in 2020, digital transformation as we know it barreled ahead at a dizzying pace—causing product and marketing teams to make fast, learn-as-you-go decisions impacting billions of dollars. Q: What holds companies back from prioritizing their investment in mobile customer experience?

Technical Review 245

Technical Review Customer Experience Strategy Technology 245

Gainsight

AUGUST 6, 2020

.” 100% of software companies started before the cloud emerged have a stated strategy to move to the cloud and SaaS “over time.” ” The question is, over what time? That’s doubly true since many on-premise software companies carry the weight of massive debt loads due to recent Private Equity deals.

Analytic Tools 52

Analytic Tools Feedback Software Technical Review Technology 52

Alchemer Mobile

MARCH 11, 2021

We’ve all seen it: Disgruntled customers taking to the app stores to gripe about something that has literally nothing to do with the mobile app experience. Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. Why is this? Love Dialog.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Alchemer Mobile

FEBRUARY 18, 2021

While travel looks like it will remain relatively unpopular in the first half of 2021 due to COVID concerns, travel brands are gearing up for a surge of travelers in the second half of the year. Back in May of 2020, we dug into the mobile data to reveal changes in DAU (daily active users) across different industries.

Travel 230

Travel Feedback Software User Testing Strategy 230

The Product Coalition

MAY 12, 2021

Fortunately, the Palaeolithic age ended a long time ago. Foodtech is not only ordinary food delivery app development, but also agriculture technologies, ecological developments, solutions for vegans, and many other important fields. According to Statista , 2020’s market scope was over $151 million. It’s the foodtech era now.

Research Software 89

Research Software Feedback Software Technical Review User Testing 89

The Product Coalition

MAY 6, 2020

To help you make a better-informed decision about your future technology partner, we’ve conducted market and industry research in order to define the best cross-platform app development companies. Every day Red Foundry helps tackle complicated challenges that businesses face when it is going about mobile technology. for 2020.

Research Software 78

Research Software Analytic Tools Feedback Software Development 78

UX Studio: Product Management

AUGUST 25, 2021

What I am concerned with is finding answers to some urgent questions: How do we conduct ethnographic research at the time of the pandemic? Due to the pandemic, we can expect that contextual studies will be off, and everything will be forced into a remote setting at least until 2022. million hours of extra screen time a day.

Research Software 104

Research Software User Testing Customer Experience Product Research 104

The Product Coalition

MARCH 30, 2021

The pressure is only increasing due to the influence of the pandemic, as more consumers begin to shift their preference to the comforts of home. From the outset of COVID-19, almost half of all customers in the UK acquired products online that previously they would have bought only from brick-and-mortar retailers.

Reporting Tools 90

Reporting Tools Technical Review User Testing Data Visualization 90

Sachin Rekhi

AUGUST 4, 2021

So in 2020, I took a survey of all the available product management courses out there. Or PMs at larger established tech firms might see great PMs at work within their company, but they struggled to reverse engineer just how to recreate their success for themselves. This is due to the very process by which the roadmap is developed.

Technical Review 166

Technical Review Onboarding KPIs User Testing Feedback Software 166

Mixpanel

SEPTEMBER 21, 2023

Kevin Xu is an engineer-turned-product manager with experience at big tech companies like Google and Stripe. Read on for our conversation with Xu about finding product-market fit when you’re the ideal user, growing a following vs. growing an app, and what the future of social media looks like. Is that where the user appetite is?

Analytic Tools 116

Analytic Tools Research Software Data Visualization Technical Review 116

Centercode

JUNE 15, 2020

In early June of 2020, tech giant IBM announced they will stop offering facial recognition software until further anti-bias testing has been conducted. But IBM has taken it a step further by looking at the ways their technology could lead to harmful — even life-threatening — oversights for lack of thorough testing.

User Testing 69

User Testing Technical Review Product Research Research Software 69

Mind the Product

SEPTEMBER 1, 2020

April Dunford’s mtpcon Digital 2020 keynote on positioning was so good that we couldn’t pass up the opportunity to dig deeper into the topic with her. The post Obviously Awesome: Positioning Your Product – April Dunford on The Product Experience appeared first on Mind the Product. Building a story brand.

Positioning 117

Positioning Product Research Customer Experience Feedback Software 117

The Product Coalition

JUNE 17, 2020

2020 is only halfway done, but it already was a big year for Product Management. We manage everything from product launch, forecasting, planning to product marketing and sales and when things change drastically Product Managers are expected to be agile and stay on top of technology tools to save the day.

Customer Communications 78

Customer Communications Feedback Software Reporting Tools Technical Review 78

UX Studio: Product Management

JUNE 7, 2019

Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. Fintech, Healthtech, Edtech – what sort of tech is used within them? Fintech, Healthtech, Edtech – what sort of tech is used within them?

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

Alchemer Mobile

MARCH 23, 2021

Retaining customers tends to cost less than acquiring new ones and offers additional benefits through improving overall lifetime value. App retention can also be used as a trust signal around how well your brand knows its customers. Below is the month-over-month view of consumer retention in 2020 for all apps included in the study.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Mind the Product

DECEMBER 15, 2020

In 2020, we had to brush up on our skills. Building quickly and testing with users is key to many product people, but this year demanded a new approach when we couldn’t do our work in person. The post Rapid Prototyping – Philip Pantelides on The Product Experience [Rebroadcast] appeared first on Mind the Product.

Customer Experience 93

Customer Experience Feedback Software Product Research User Testing 93

PMLesson's Ace the PM Interview

JULY 6, 2020

Today, there's a rather substantial talent gap in the tech industry. It's been estimated that the number of open computing positions will exceed qualified candidates by nearly 1,000,000 in 2020. Lambda itself claims that 86% of its graduating students find a tech job paying $50,000/year or more within six months.

Software Review 85

Software Review Technical Review Web Development Web Developers 85

Alchemer Mobile

AUGUST 25, 2020

The worlds of marketing and product are colliding in new ways as customer experience takes center stage. For some brands, they’re moving the mobile app experience out from product and into marketing. Others are merging the two and encouraging the departments work together to share the mobile experience.

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

The Product Coalition

SEPTEMBER 6, 2021

AI technology is commonly used in phones, computers, and wearable devices. There are many exciting developments in the technology field. The demand for high-tech wearables is increasing; as a result, there is a huge interest in smart contact lenses over the years. It needs machine learning and components of AI to work.

Artificial Inteligence 122

Artificial Inteligence Research Software Technical Review User Testing 122

Roy Madden

JUNE 15, 2021

When the world went into lockdown back in March 2020, Steve Makofsky , like many of us, was feeling a little restless. Steve, a long-time tech executive (Disney, Nike), is an engineer with a passion for streamlining his workflow and feeding his mind. Back in the day Steve, a tech old-timer, stayed up to date via blogs.

Technical Review 100

Technical Review Reporting Tools Research Software Systems Review 100

Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. By Steve Krug.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. Announcing ‘The Intercom Customer Support Trends Report for 2022’. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118