Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Again, these are mission-critical questions that are often gracefully overlooked by the authors of “Userpilot alternatives”-like blogs. And these posts are literally not helping anyone.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

MARCH 8, 2022

of US Product Managers being female in 2021, according to a metastudy of 30 million profiles conducted by Zippia : Source: [link]. Melissa Perri is one of the most recognizable names in Product Management. You can follow her insights from her professional career on her Medium blog. CEO of Product Labs.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Userpilot

JULY 13, 2021

For each user that activates, that’s one more monthly subscription, and one more person who could become a future brand advocate. Again, let’s see how Kontentino does this: Kontentino knows that brands tend to just have one set of social media accounts, while digital agencies will manage dozens of them on behalf of their many clients.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

UX Planet

DECEMBER 11, 2023

The last time I personally recommended learning resources— let’s just say a few brands weren’t particularly enthusiastic I left them off the list. Inga’s list in particular was the Medium blog post I would reference multiple times a week. I couldn’t write this blog post without mentioning my own master class. A sure do-not-miss!

Technical Review 68

Technical Review Certifications Software Review Feedback Software 68

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. We’re taking a look at The State of SaaS Onboarding , Mixpanel Product Benchmark Report, Satmetrix 2021 NPS Benchmarks, and Openview Benchmarks and Research. Best blogs for product managers.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Business of Software Conference

AUGUST 2, 2021

The speaker used an example from his native Denmark to illustrate the pitfalls of taking a brand global. Name Change. When presented with the company’s name, acronymised to DONG , folks would, ahem, react oddly. When presented with the company’s name, acronymised to DONG , folks would, ahem, react oddly.

Naming 52

Naming Workshop Events Consulting 52

Userpilot

NOVEMBER 17, 2021

Several recognitions, including The Economic Times Startup Award as the 2021 Bootstrap Champ. For instance, since 2004, Saravana had been writing about the Microsoft BizTalk technology on his blog. Back then, he had no idea that the blog would become a primary customer acquisition channel for a product he would launch in the future.

Customer Experience 98

Customer Experience User Friction Enterprise Document 98

Userpilot

FEBRUARY 4, 2023

TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future. First of all, it strengthens the relationship between your brand and its customers. Users are fast to form opinions on brands and slow to change them.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Alchemer Mobile

MARCH 18, 2021

In this recent webinar ( which you can watch on-demand here ), Christy Culp, Apptentive’s Chief Customer Officer, shared 2021 macro mobile app trends and category-specific benchmarks to help quantify your app’s success. Brands shifted focus to improving long-term retention. I am Christy Culp. So bear with my enthusiasm.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

SEPTEMBER 1, 2021

Recommend complementary software and leverage brand association. What’s mad is that according to our State of SaaS Onboarding 2021 research, 60% of SaaS businesses don’t utilize their welcome screen’s full potential and the remaining 40% don’t have one at all as part of their marketing strategy! What is SaaS product marketing?

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

UX Studio: Product Management

JANUARY 11, 2022

UX studio’s clients are rising start-ups and established companies worldwide, like Google, HBO, and Netflix, just to name a few. As an established UX design agency with over ten years of experience, we have worked in fintech, fashion, digital solutions, traveling, education, and healthcare industries, just to name a few.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Userpilot

AUGUST 31, 2021

You can distribute your release notes within your app, via email, on your website, on your blog, and on social media. Sparktoro uses a combination of a simple text-only email and blog posts to communicate product changes to users. Make sure they reflect your brand personality (e.g. What are release notes?

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

JULY 27, 2021

The name “annotated” comes from the fact that these UX patterns are literally annotations on top of the user interface. So large, in fact, that the entire screen is dedicated to them — hence the name. Addressing the customer by their first name. As the name suggests, this doesn’t have to be long. Dedicated UX patterns.

UX 98

UX Customer Experience Data Visualization User Testing 98

Userpilot

SEPTEMBER 21, 2021

Sure, you want your modals to conform to your brand’s color scheme, but there are so many different ways that modals could be used that it’s hard to know where to start with the actual content. As the name suggests, a welcome screen is a modal where you greet your new users after they complete your initial sign-up flow.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Gainsight

JULY 7, 2021

Plus, it wasn’t often that someone starting a SaaS company in Phoenix, Arizona got to hear from the likes of SaaS all-stars such as Aaron Levie, Tien Tzuo, Neeracha Taychakhoonavudh, Bill Binch, Bernie Kassar, Kia Puhm, Byron Deeter, Roger Lee…and some guy named Nick Mehta. And what would this all mean for Pulse 2021? Pulse 2022?

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Userpilot

FEBRUARY 4, 2022

Much like the name suggests, you won’t be proactively selling SaaS to users in the self-service model. Using high-quality articles to build your brand, increase exposure, and get people talking about your product is a prime path towards increasing SaaS sales. Let’s take a closer at each model’s unique sales process.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

FEBRUARY 12, 2021

However, our State of SaaS Product Onboarding study we did in 2020 (2021 report coming soon!) Of the 1000 companies we signed up for to study their onboarding, 73% of B2C companies offered a free or freemium product, and 86% of B2B brands offered a free trial instead of freemium. Why do 86% of B2B SaaS brands prefer free trial?

User Testing 98

User Testing Reporting Tools B2C Onboarding KPIs 98

Intercom, Inc.

MARCH 11, 2021

As Farhan puts it: “Customers who trust their brands will spend more money, even if it’s more expensive than competitors. The service you get from the brand you interact with is more highly correlated to what your impression of that brand is than what the marketing and the product actually are.”.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

Userpilot

SEPTEMBER 23, 2021

Our State of SaaS Onboarding report for 2021 found that 96% of SaaS businesses are using at least 1 in-app onboarding element. As the name suggests, this is where you welcome your new users to your product. Classically, welcome screens consist of four elements: Greeting the new user by their first name. Welcome Screen.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Userpilot

DECEMBER 23, 2020

What are the biggest trends in Product for 2021 you must implement into your Product Growth strategy? Without further ado: let’s dive into the biggest Product, Product Growth, and Product Marketing trends of 2020 that will surely continue to play a big part in Product in 2021! Which product trends emerged in 2020 and are here to stay?

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Userpilot

FEBRUARY 14, 2021

What SaaS Growth strategies work best in 2021? So even if you have a household brand that goes back to the times before SaaS was cool (1997), marketing is a must. What are the best SaaS growth strategies for 2021, according to SaaS leaders who succeeded in using them? Table of Contents: SaaS Growth Strategies 2021.

Feedback Software 98

Feedback Software Research Software Customer Experience User Testing 98

Usersnap

SEPTEMBER 21, 2021

The answer is simple: read this blog ??. Here are some examples of customer satisfaction surveys from a few well-known brands: Amazon. Identifying customer groups allows for ad copy, website copy, blog posts, and email copy to better target each group. Is (insert store) your closest (company name) location?

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Userpilot

MAY 26, 2021

Today we’re walking you through the best customer engagement software solutions for SaaS in 2021 based on four main criteria: user analytics & tracking features. The 9 Best Customer Engagement Software for 2021. The 9 Best Customer Engagement Software for 2021. Looking for customer engagement software? user segmentation.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JUNE 4, 2021

Because of its huge and recognisable brand, it is probably the first choice for many companies. Like its name suggests, WalkMe is mostly focused on building walkthroughs in your application. Please note feature information is correct as of March 2021. Without a doubt, Walkme is one of the pioneers in the user onboarding market.

Feedback Software 59

Feedback Software Analytic Tools User Testing Customer Feedback 59

Userpilot

JUNE 23, 2021

This impression is furthered by the next screen that pops up after you add your name and password: This is a welcome screen that aims to segment users by the department they are in. Kontentino asks you whether you are from the agency side or the brand side. Users like being able to set their own colors and match them to their brand.).

Feedback Software 52

Feedback Software Customer Experience Software Review Data Visualization 52

Userpilot

JULY 12, 2021

Brand24 is a powerful social media listening and analytics platform that tracks your brand mentions across social, news, blogs, videos, forums, podcasts, reviews, and more. Ahrefs offers a brilliant SEO tool named Site Explorer. Brand24 has attracted many big brands over the years, including Uber. NapoleonCat.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

UX Studio: Product Management

NOVEMBER 8, 2021

Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few. In the past ten years, we partnered with rising startups and established brands like HBO, Netflix, the United Nations World Food Programme, and Google, to name a few.

Research Software 77

Research Software User Testing Technical Review Product Research 77

Userpilot

JULY 15, 2021

Our State of SaaS Onboarding report for 2021 found that as many as 96% of SaaS businesses are using at least 1 in-app onboarding element — that’s an 8% growth from 2019. Here are some best practices to consider for writing your welcome emails : Match the copy and tone of the emails — even the subject line — to your brand.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

APRIL 30, 2021

Examples of content that your SaaS business might want to create include: Blogs (like this one!). Linkbuilding is the process of building links on third party sites that link back to your website or blog. Its biggest-name client is Monday.com, and you may also have heard of Chanty. Infographics. White papers. Case studies.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Userpilot

JUNE 24, 2021

The second part will analyze the leading onboarding platforms on the market as of 2021. Often it will: Greet the user by their first name. That means that you can create a great-looking customer experience that matches the look and feel of your brand, without bothering your dev team. Onboarding platform example #4: Chameleon.

Analytic Tools 52

Analytic Tools Customer Communications Onboarding KPIs Data Visualization 52

Userpilot

SEPTEMBER 9, 2021

Here's a sobering truth: an attractive welcome page design can sometimes be the difference between a customer quitting your app on Day 1 or becoming a long-term brand advocate. The content of your welcome page should greet the user by name, introduce your business, outline the next steps, and feature a picture of one of your team.

Software Review 98

Software Review Customer Experience User Testing Technical Review 98

UX Planet

DECEMBER 26, 2023

Article: www.adamfard.com/blog/ai-ux-design 3. Different fonts can be used to draw attention, lead the eye, or even form the foundations of a brand identity. Topaz Labs Topaz Labs is a AI editing tool names Topaz Image AI that enhances image and preserve as many image details as possible and sharpen detail for a clear and crisp photo.

Research Software 85

Research Software Feedback Software Data Visualization User Testing 85

Gainsight

JUNE 9, 2022

At Gainsight, we consider customer acquisition to be the first leg of the customer journey because even before the customer has bought your product, their journey has already begun in terms of expecting and finding value in your brand. With trust in marketing at an all-time low, customers are looking for trusted brands who know their stuff.

Customer Experience 52

Customer Experience Analytic Tools Advertising Branding 52

Userpilot

NOVEMBER 2, 2022

AI is changing the way customers interact with brands. A Gartner report predicted that AI would handle 15% of customer service interactions in 2021. Indeed, Salesforce found that 75% of customers expect companies to deliver personalized experiences—which means you can no longer get away with merely calling users by their names.

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Userpilot

NOVEMBER 1, 2021

Our State of SaaS Onboarding report for 2021 found that 96% of SaaS businesses are using at least 1 in-app onboarding element. If you don't segment your users, you're likely to make a big mistake that SaaS teams often make in their onboarding: namely creating linear product tours. Greet your customer by their first name.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 98

Userpilot

SEPTEMBER 6, 2021

You want an onboarding process that matches your brand values, respects the needs of multiple user groups, is intuitive to follow, AND that ultimately ends up making you money! We've written numerous times on this blog in the past about how onboarding is like customer education. Interactive product tours are essential.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Intercom, Inc.

NOVEMBER 23, 2022

The markets were pretty okay, if not great, towards the end of 2021. My parents were like, “What in God’s name are you doing? If you think about subscription growth, probably 85% of blog posts and content have to do with sales and marketing. So, we were going to raise capital. ” And I could always find a job.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118