Gainsight

APRIL 10, 2023

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

UX Studio: Product Management

OCTOBER 2, 2023

As one of the best digital design agencies, Basic offers an ample number of services, from strategy and brand experience to content and technology solutions. These design services include journey mapping, web design, content strategy , full-stack development, including CMS implementation, and technical consultation for complex projects.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. Top Rated Awards are based entirely on reviews and customer sentiment.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Third, the lines between sales, marketing, product, and support are blurring. Second, expectations are rising for consumer-grade experiences.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

JULY 24, 2023

As of 21 July 2023, there are 1,503 integrations in the Zendesk marketplace. It has a simple interface and enables customer support and marketing teams to monitor and engage with user reviews across different marketplaces and app stores, like Google Play or Amazon marketplace. To be able to do so, you need a 2-way integration.

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Product Talk

DECEMBER 13, 2023

DarkBlue intelligence, the product Thomas works on, can support activities like investigations, due diligence, and cyber threat intelligence. Due to the long sales cycle, they decided to look at retention. He continues, “Retention is a good indication of product market fit. Click the image to see a larger version.

Data Visualization 252

Data Visualization Analytic Tools Reporting Tools Technical Review 252

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Yamini Rangan , CEO at Hubspot.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

The Product Coalition

NOVEMBER 23, 2023

Growing market investments indicate that digital health solutions are becoming more sophisticated and widely accepted. In today’s healthcare, digital technology is becoming increasingly vital. Innovative technologies such as video consent, smartphone consent, and digital informed consent are being used to overcome these difficulties.

Research Software 106

Research Software Analytic Tools Reporting Tools Data Visualization 106

Gainsight

JANUARY 6, 2023

They’re investing in product experience (PX) and product-led growth (PLG) strategies to efficiently chart a path to durable growth—and smooth sailing when market conditions improve. Why You Need a Product-Led Growth Tech Stack. Product-Led Growth Through Market Volatility. The SaaS Durable Growth Kit for Product Leaders.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

The Product Coalition

JUNE 17, 2020

We manage everything from product launch, forecasting, planning to product marketing and sales and when things change drastically Product Managers are expected to be agile and stay on top of technology tools to save the day. leave it to your web developers and marketing team,?—?but of all B2B sales in the US by 2023.

Customer Communications 78

Customer Communications Feedback Software Reporting Tools Technical Review 78

UX Planet

DECEMBER 11, 2023

December 2023 Edition I can’t believe it’s taken me this long to write this post. This was originally supposed to be titled, “The 2023 guide to conversation design courses,” but here we are, mid-December and I only now summoned up the courage to jot down my thoughts on this massively intimidating subject. as of the last month of 2023.

Technical Review 75

Technical Review Certifications Software Review Feedback Software 75

The Product Coalition

OCTOBER 6, 2020

On-demand apps have created a huge stir in the market after their launch. The tech-savvy people were the first once to adopt these on-demand apps. With so much demand in the market to get the tasks completed at the click of a button, many industries are trying to invest in this platform. billion by 2023.

Feedback Software 135

Feedback Software Technical Review User Testing Systems Review 135

UX Studio

APRIL 6, 2023

They provide custom web design services that help clients achieve their brand and digital marketing objectives. Although Parachute can be described as a web design company, they also offer development and digital marketing services. DigitalDesign.NYC focused on tech and software until they launched their new division DD.NYC.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

They provide custom web design services that help clients achieve their brand and digital marketing objectives. Although Parachute can be described as a web design company, they also offer development and digital marketing services. DigitalDesign.NYC focused on tech and software until they launched their new division DD.NYC.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Johanna Rothman

MAY 26, 2023

In the fall of 2021, I asked for technical review on the book. And I discovered a big problem—I confused my reviewers. Worse, each reviewer found different information in different spots. I finally understood why my reviewers offered the feedback they did. My information flow was wrong. I was stuck.

Consulting 93

Consulting Books Workshop Technical Review 93

UX Planet

JANUARY 12, 2024

In this article, I want to review the downsides of the current version of the store. This review is also available in a video format: [link] GPTs home page When we navigate to the Explore GPTs section, we will see a page that invites us to discover GPTs that suit our needs. User ratings and reviews for Yahoo Finance at AppStore.

ChatGPT 90

ChatGPT UX Finance Research Software 90

The Product Coalition

MARCH 11, 2024

Pop-up messages showcase features like unlimited hearts and offline access, appearing strategically after users lose hearts or miss a lesson due to a lack of internet connectivity. Missing a day due to lack of access (which happens without offline lessons) could break the streak, pushing users to premium options.

Research Software 103

Research Software Reporting Tools Artificial Inteligence Customer Experience 103

Johanna Rothman

NOVEMBER 13, 2023

. — Bob Sutton (@work_matters) November 7, 2023 I'm my own publisher for this book. Books are not as risky as other products, but the whole point of blurbs and reviews is to reduce the risk of people ignoring the book. I was angry the day I wrote Tech Managers: Time to Grow Up and Manage Like Humans , but it's still all too true.)

Technical Review 84

Technical Review Books Consulting Definition 84

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. From there, we started thinking seriously about building our product, reviewing the pain points of our community.

Research Software 90

Research Software UX Feedback Software User Testing 90

The Product Coalition

AUGUST 15, 2023

Returns from Product Development The different types of returns companies doing product development typically look for are: Equity Gains: the technology built leads to an increase in the value of the company. Revenue Growth: the technology built leads to an increase in the company’s revenue. A reduction in cost may increase profits.

Development 120

Development Technical Review Customer Experience Software Review 120

Modus Create

MAY 28, 2024

In our 2023 research, 39% of enterprises cited AI as a top initiative in the coming year, more than any other initiative. Larry Fitzpatrick, Executive Vice President and CTO of OneMain Financial, the leading nonprime lender in the United States, provides insight into how the world’s top executives plan to leverage AI technology.

Reporting Tools 64

Reporting Tools Data Visualization Research Software Weak Development Team 64

UX Planet

FEBRUARY 22, 2024

But dark patterns go deeper: Confusing menus that hide options we need Countdown timers that trigger panic buying Fake reviews that sway our decisions …they’re everywhere. Older folks, those new to technology, and people with certain disabilities become easier targets due to limited digital literacy or specific cognitive differences.

Data Visualization 80

Data Visualization UX User Testing Research Software 80

The Product Coalition

OCTOBER 25, 2023

∘ The Regulatory Landscape ∘ Expert Insights and Market Projections ∘ The Current Status and Future Outlook Bitcoin has revolutionized the investment landscape, making its way from obscurity to mainstream adoption. Liquidity Boost : Liquidity is the lifeblood of any market, and Bitcoin is no exception. But wait, there’s more.

Customer Feedback 111

Customer Feedback Reporting Tools Technical Review Research Software 111

ProductPlan

MARCH 21, 2024

We get it–your days are packed with roadmap review meetings, brainstorming sessions, and making (what sometimes feels like) too many PowerPoint presentations. Changing market conditions has been just one of the many challenges product organizations have faced in recent years. Calling busy product professionals!

Reporting Tools 100

Reporting Tools Data Visualization Research Software Feedback Software 100

Usersnap

JUNE 27, 2023

Begin by selecting experienced and tech-savvy beta testers. Marketers can utilize online networks to tailor messages and reach potential testers effectively. This approach provides deeper insights compared to post-leverage reviews or surveys. Social media Social media is an invaluable tool for finding beta testers.

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

Userpilot

JULY 11, 2023

Jonathan McKay’s talk on how big tech brands offer amazing customer service. Best customer experience videos in user onboarding If you work in customer success and product marketing, learning about user onboarding is an essential part of your job. Yves Van Vaerenbergh’s speech about terrible customer service. Keeping it real.

Customer Experience 97

Customer Experience Customer Feedback Feedback Software User Testing 97

Johanna Rothman

MAY 26, 2023

In the fall of 2021, I asked for technical review on the book. And I discovered a big problem—I confused my reviewers. Worse, each reviewer found different information in different spots. I finally understood why my reviewers offered the feedback they did. My information flow was wrong. I was stuck.

Consulting 52

Consulting Books Workshop Technical Review 52

The Product Coalition

OCTOBER 30, 2023

Increase the number of positive customer reviews by 20%. Metrics: Customer complaints as measured by complaints submitted through all channels Positive customer reviews as calculated on the Apple App Store and Google Play Store Customer satisfaction as measured by quarterly surveys Why do OKRs matter to product managers and product teams?

Roadmap 113

Roadmap Feedback Software Onboarding KPIs User Testing 113

Department of Product

JULY 29, 2022

Product Positioning for Product Managers Why an understanding of how your product is positioned is critical A key responsibility for Product Managers is to define how their products are positioned in the market. A customer in the market for a Porsche is likely not considering a Volkswagen and visa versa. The market will judge.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Lenny Rachitsky

FEBRUARY 13, 2024

For a decade, she’s worked closely with tech companies to drive behavior change. It’s technically complex. Testing multiple prices in the market for SaaS products also means maintaining them—which no technical team wants to do indefinitely. Enter my friend Kristen Berman. What if we annoy users?

Data Visualization 101

Data Visualization Product Research User Testing Research Software 101

The Product Coalition

JANUARY 11, 2021

But in recent months, with more people quarantine at home due to the COVID-19 pandemic, witness a surge in demand for food delivery services. Another factor that drives the demand for food delivery solutions is the increased number of restaurants adapting home delivery due to being forced to close in the social-isolation period.

Software Review 92

Software Review Systems Review Technical Review Customer Experience 92

Userpilot

APRIL 21, 2024

Here’s an example of a Userpilot user persona: Role in the company ( Product Marketing Manager ). no technical skills). Others include PPC adverts, social media, or email marketing. Demo sign-up conversion path Here’s how Attest, a market research platform, converts website visits into demo bookings.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

The Product Coalition

DECEMBER 31, 2023

Photo by Pixabay I recently led a product-market fit workshop at a known company in the Israeli tech industry. It is a well-established company, a leader in its domain, but it still needs to deliver new products to the market so product-market fit is a very relevant topic. Two options, to force yourself to choose.

User Testing 101

User Testing Workshop B2B Leadership 101

Usersnap

MARCH 16, 2023

B2B companies that need help marketing their products or services can partner with B2C online shops. This level of automation also reduces the need to send reminders for past-due payments. Ease of Use With Usersnap’s Customer Feedback Analysis Guide 2023 , POM improved the user experience on their payment check-out pages.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female.

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

ProductPlan

DECEMBER 13, 2021

Some of which are; Harvard Business Review states, $1.3 Digital Transformation is not about the Technology. According to CIO magazine, Global spending on digital transformation technologies and services was $1.3 And Barry O’Reilly argues that, By 2023, an estimated $7 trillion will be spent on these initiatives annually.

Weak Development Team 91

Weak Development Team Agile Technical Review Product Research 91

freshtrax

MARCH 25, 2024

Retail Tech Revolutionizing the Retail Industry In recent years, rapidly evolving digital technologies have revolutionized the retail industry. This article introduces the latest retail tech deployments at major U.S. This article introduces the latest retail tech deployments at major U.S.

Technical Review 59

Technical Review Reporting Tools Customer Experience User Testing 59