Tue.Mar 12, 2019

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Seeing the Close-to-the-Customer Conundrum

Johanna Rothman

Too-typical “telephone” game. Especially when we use agile approaches, we want to be close to our customer. If you've ever had a chance to sit with a customer, you've learned how effectively (and fast!) the team and the customer learn from each other. And, too few teams have any access to any customers. Most of their customer information comes via a product owner, who learns from a product manager.

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Treat Your Product Team Like a Sports Team, Not a Family

ProductPlan

Cultural fit is a relatively new concept in hiring and team building. While organizations have always had culture, the long-held expectation was that new employees would adapt to said culture, and people would be hired purely based on resumes. Companies now realize just how important corporate culture is to their ability to grow, adapt, react, and thrive.

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Why women make great product managers

Product Management Unpacked

Marty Cagan, founder of the Silicon Valley Product Group , delivered the opening keynote to the 2016 Mind the Product Conference. His keynote, “Behind Every Great Product,” highlights professionals involved in some of the most iconic technology products of our time, including Netflix, iTunes and Word for Mac. All six of the examples he uses are women in product management.

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5 lessons learned starting a new team within our sales organization

Intercom, Inc.

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. The opportunity emerged out of a shift in how we practice sales. We had split into two distinct but complementary functions. We now had “hunters” who acquire new business and “farmers” who nurture existing business.

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10 Rules for Managing Apache Cassandra

It’s no surprise that Apache Cassandra has emerged as a popular choice for organizations of all sizes seeking a powerful solution to manage their data at a scale—but with great power comes great responsibility. Due to the inherent complexity of distributed databases, this white paper will uncover the 10 rules you’ll want to know when managing Apache Cassandra.

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How to Foster Healthy Communication When Your Team is Distributed

Mind the Product

Building and sustaining a healthy team culture and communication is a large part of being a successful product manager. Since product managers don’t directly manage other team members (except for other product managers), and your unit of delivery is your team, influence and inspiration are vital for ensuring your team is happy, healthy, and productive.

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Defining Growth Design: The Guide to the Role Most Startups are Missing

First Round Review

Angel Steger serves as our guide on a trek to better understand the still developing speciality of growth design. She shares lessons learned from her roles leading the function at Dropbox and Pinterest, and outlines tactics for early-stage startups looking to source, interview and onboard growth designers of their own.

Startups 107
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Start Telling Stories about Your Data with Notebooks

Amplitude

We have a running joke on the product development team: “If a chart falls in the woods and there’s no one around to analyze it, does it make an insight?”. Our answer is no. We believe that a healthy data culture is not merely defined by data access. In a healthy data culture, people can use data and have conversations about it all the time—and that means having a good way to share and collaborate on insights.

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3 helpful things you should do in an interview to to find out what someone really wants

ProductBoard

We recently wrote about interviewing customers to get beyond their initial asks to find out what they really need. In the article, we mentioned that the “5 Whys” is a popular and effective method for talking to customers. We also elaborated on how we use that framework. Of course, interviewing, whether it be with job candidates, customers, or sources for a story, can be a bit of an art and science.

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What the Newest Review Data Means for SaaS Companies

Gainsight

Just how accurate are online review aggregators, anyway? If you pull up Google or Yelp for a restaurant, say, you’ll get an aggregate of stars from one to five, the number of reviews counted, and any number of written reviews and qualitative feedback. Dig deeper, and you may find responses from the restaurant, a policy for filtering out bogus responses (usually through a combination of software and human intervention), an easy way for you to leave your own review, and maybe an explanation

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How To Manage Multiple Product Teams For Successful Development & Delivery

Speaker: Leslie Grandy, Product Executive & Drew Weaver, Senior Program Manager

Effective management of multiple product teams necessitates a skillful coordination and guidance with the objective of aligning efforts towards shared goals. This entails constant communication, efficient task management, and ensuring that each team aligns with the broader organizational objectives. We can think about this like conducting an orchestra, where diverse efforts are harmonized toward a unified outcome. 🎯 Proficiency in these skills empowers product managers to navigate comple

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Crowdsourced Testing vs. Beta Testing: What’s the Difference?

Centercode

Imagine this: you have two groups of 100 testers. You give them the same product. You ask them to report back on their findings. Would their answers be the same? Well, that depends on who the testers in those two groups are. It also depends on what you ask them. Those aspects show the difference between crowdsourced testing and beta testing. The conditions surrounding these two test types are very similar.

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Running Amazing Remote UX Research Sessions with Sonya Badigian

UserInterviews

This week on Awkward Silences, the gang talks about the benefits of remote research and how to do it effectively.

UX 75
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Product Love Podcast: Glen Holmes, Senior Product Manager of Workday

ProductCraft

This week on Product Love, I talked to Glen Holmes, a senior product manager at Workday. Workday offers enterprise-level software solutions for financial management, human resources, and business planning. We met at Industry: Dublin last spring, and I’m happy to have a friend on the podcast to discuss everything product management. Previously, Glen worked in.

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An Improved Prescriptive Framework for Cross-Functional Customer Success

Gainsight

The most terrible response can be silence. In 2016, the Swedish Academy announced that it was awarding the year’s Nobel Prize in literature to Bob Dylan. The world turned expectantly (and reasonably) to the musician for a statement, and for that satisfying feeling you get from hearing a person warmly express their gratitude. Instead, he gave us a solid reminder of just how eccentric he is: he said nothing ( at least not immediately ).

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10 Rules for Managing Apache Kafka

Without proper guidance, it’s easy to miss out on Kafka’s full capabilities. While not the easiest technology to optimize, Kafka rewards those willing to explore its depths. Under the hood, it is an elegant system for stream processing, event sourcing, and data integration. Download this white paper to learn the 10 critical rules that will help you optimize your Kafka system and unlock its full potential.

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Running Amazing Remote UX Research Sessions with Sonya Badigian

UserInterviews

This week on Awkward Silences, the gang talks about the benefits of remote research and how to do it effectively.

UX 40
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5 product management terms product teams want you to know

UserTesting

No matter your role, if you’re focused on creating great experiences for your customers, chances are you’re working with multiple teams across your organization. Each team has a unique role to play in creating great CX, and likely use phrases, … The post 5 product management terms product teams want you to know appeared first on UserTesting Blog.

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Running Amazing Remote UX Research Sessions with Sonya Badigian

UserInterviews

This week on Awkward Silences, the gang talks about the benefits of remote research and how to do it effectively.

UX 40
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The Simple Definition of Product Portfolio Management

Product Management University

Your product portfolio has more strategic value than the sum of its parts, especially from the customers’ point of view. Here’s the simplest definition of product portfolio management and it involves three simple concepts: First, the entire product management team has to align behind a common view of the customer organization (from the top down) without any product bias.

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Generative AI Deep Dive: Advancing from Proof of Concept to Production

Speaker: Maher Hanafi, VP of Engineering at Betterworks & Tony Karrer, CTO at Aggregage

Executive leaders and board members are pushing their teams to adopt Generative AI to gain a competitive edge, save money, and otherwise take advantage of the promise of this new era of artificial intelligence. There's no question that it is challenging to figure out where to focus and how to advance when it’s a new field that is evolving everyday. 💡 This new webinar featuring Maher Hanafi, VP of Engineering at Betterworks, will explore a practical framework to transform Generative AI pr

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What Is The Business Value Of Design?

UX Studio: Product Management

If you (or your boss) ever wondered about the right way to do design for the greatest profitability, we’ve go t your b ack with some cold hard facts. These facts about the business value of design should convince even the most financially oriented. . Photo by NeONBRAND on Unsplash. In this article we cover: The business value of design. Four groups of design actions to take.

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Dear Strategy: 078 Implementing Your Strategy Internally

Dear Strategy

Dear Strategy: “How do you build programs, projects, and, ultimately, products out of a strategy once it’s been established and accepted? How does it look from a complete, holistic lifecycle? . This is one of those questions that might, at first, appear to be a bit on the obvious side. I mean, isn’t the whole point of a strategy to identify actions that can be turned into programs, projects, and products?

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Is Your Product Vision Moving People in the Right Direction?

The Product Coalition

A meaningful, motivating product vision enables teams to advance to a purpose-driven mindset. People care about themselves and their problems. Product Leaders face this universal truth daily: Sales wants to close more deals. Customer support wants to reduce stressful customer calls. Our CEO wants to look good at an upcoming Board meeting. Engineering wants to speed up development.

Vision 60
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[Interview] Venngage’s Amazing UX & User Onboarding Teardown (and What You Can Learn From It)

Userpilot

It’s rare that a SaaS company invests a lot of time, money and efforts in its user onboarding, adoption and in-app experiences. However, whenever we find such a company, we make sure that everyone can learn from its experiences, UX tips and user onboarding methodologies. Also, we did a user onboarding teardown as well, so be ready to collect as much information as you can!

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Leading the Development of Profitable and Sustainable Products

Speaker: Jason Tanner

While growth of software-enabled solutions generates momentum, growth alone is not enough to ensure sustainability. The probability of success dramatically improves with early planning for profitability. A sustainable business model contains a system of interrelated choices made not once but over time. Join this webinar for an iterative approach to ensuring solution, economic and relationship sustainability.