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Product management theater | Marty Cagan (Silicon Valley Product Group)

Lenny Rachitsky

Brought to you by: • Sprig —Build a product people love • Eppo —Run reliable, impactful experiments • Vanta —Automate compliance. — Marty Cagan is a luminary in the world of product. Simplify security.

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9 Best Onboarding Platforms for SaaS Companies

Userpilot

To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. TL;DR Onboarding platforms allow organizations to design personalized onboarding experiences that enable new users to realize the product value. Are you looking for an onboarding solution for web or mobile apps? What’s your budget?

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How to Reduce Support Ticket Volume for SaaS [+ 15 Strategies]

Userpilot

If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. In this guide, we will provide you with the steps you need to lower your support tickets and improve customer support ! Analyze customer behavior to offer proactive help when needed.

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Unlocking Efficiency: Harnessing the Power of Generative AI in Business Operations

The Product Coalition

Generative AI empowers businesses to create tailored recommendations, product descriptions, and chatbot interactions. While automation has long been a cornerstone in this endeavor, its scope has often been limited to repetitive tasks. However, a new era of possibilities has dawned with the emergence of Generative AI (GenAI).

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Hiring as an Individual Contributor?—?Part 4 of Becoming a Product Leader

The Product Coalition

Hiring as an Individual Contributor?—?Part Part 4 of Becoming a Product Leader The strength of any organization stems from its people. As a Product Leader, you are responsible for growing and strengthening the product team by hiring talented Product Managers. Hiring Matters Who you hire matters.

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Great Sales and Marketing People Aren’t Enough

The Product Coalition

Photo by Alexas_Fotos on Unsplash When I was VP of Product at Twiggle, building the product from zero to one (and then one to ten and so on), I hired a technical writer freelance. Our product was an API, and we needed comprehensive technical documentation. Back to Twiggle. The API was well-defined.

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10 Must-Read Onboarding Books for SaaS

Userpilot

TL;DR You can try the following books to enhance user onboarding strategies: Product Rantz by Userpilot reveals what to do and what not to do for successful onboarding with valuable insights and humor. Product-led Onboarding by Ramli John and Wes Bush highlights the importance of involving multiple teams in onboarding.