Intercom, Inc.

JULY 28, 2022

With him, he brings the lessons he learned over the past 20 years in the industry, and as he told us, few things are more important than setting up a solid foundation for growth and developing a sales model that can get you where you want to go. I did that for about 20 months and then decided I wanted to do something different again.

Feedback Software 210

Feedback Software Customer Feedback Customer Experience Weak Development Team 210

Intercom, Inc.

JUNE 30, 2021

But I quickly learned that people management is a vastly different job than being a designer. If you have a lot of experience and love what you do, you shouldn’t have to drop it and do something entirely different just to grow in your career. Parallel career paths. They’re comfortable in solving complex problems.

Leadership 174

Leadership Feedback Software Customer Experience Systems Review 174

Intercom, Inc.

NOVEMBER 2, 2021

Across the US, people are quitting their jobs in record numbers. . This year, it’s estimated that approximately one in four people have quit their jobs , and those positions are remaining open for much longer than expected. Is the problem really that half of the people couldn’t learn or care about their new job?

Product Research 291

Product Research Software Review Feedback Loop Feedback Software 291

Innovatemap

MARCH 26, 2024

That first event was an eye-opening experience. It wasn’t just about the presentation on feature roadmapping—the real magic happened in the conversations that took place before and after. I continued to seek opportunities to connect with other PMs as I grew in my career.

Product Management 59

Product Management Product Manager Management Management 59

The Product Coalition

APRIL 2, 2022

Working with Emotional Intelligence [link] Daniel Goleman’s book has now +20 years, but it’s a timeless reminder of how vital Emotional Intelligence is to succeed in your career. This article is not intended to be a book review, but I used the skills described in this bestseller to link them with our day-to-day Product Management life.

Product Management 156

Product Management Product Manager User Testing Customer Experience 156

Mironov Consulting

JUNE 25, 2023

Many of my discussions with product leaders (CPOs, VPs and others who manage teams of product folks) are about the substance of product management: portfolios, competing stakeholders, pricing & packaging, tarot cards as a revenue forecasting model.  Last If you’re running some other department, these should sound familiar.)

Weak Development Team 127

Weak Development Team User Testing Customer Feedback Customer Experience 127

Userpilot

MARCH 7, 2024

Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female. Also – a study by Paychex from December 2018 found that 33% of women in technology have considered changing careers because of male colleagues. Because he is.

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

Intercom, Inc.

AUGUST 25, 2022

Mark is an award-winning journalist and digital media innovator with a career in broadcast news that spawns over 20 years – from his very first report on a prison riot in Dublin, to his award-winning reporting from war-torn Afghanistan. Liam Geraghty: Mark, thank you so much for joining us. Political awakening. Thanks for having me.

Reporting Tools 208

Reporting Tools Feedback Software Artificial Inteligence Data Visualization 208

Intercom, Inc.

JULY 29, 2021

In fact, in some form or another, he’s been working in sales for most of his career. What started as a few gigs selling media, property, and even bicycles turned into a blooming SaaS career that Mark has been mastering for the last decade at Salesforce, Wrike, and now BrowserStack. How I left a job I liked and found one that I love.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Product Innovation Educators

MAY 1, 2023

Using product ops to standardize product management processes Today we are talking about product ops—what it is, if you need it, and how to get started. Joining us is Steve Johnson, a returning guest. His market and technical savvy allowed his career to develop from Product Manager to Chief Marketing Officer. 

Product Management 106

Product Management Product Manager Product Research Research Software 106

Intercom, Inc.

MARCH 15, 2021

Each of us should be able to be all the things we want to be, however we identify, however we want to show up, whatever we’ve been counted out of in the past.”. Reflecting on her own career journey, Leandra Fishman, Intercom’s CRO, recalls being told, “You’ll never be successful without a college degree.”

Weak Development Team 209

Weak Development Team Leadership Technical Review Engineering 209

Product Management Unpacked

SEPTEMBER 24, 2021

It turns out that PayPal, which is focused on democratizing access to financial services, serves as a strategic partner to the MSPM program, providing training, internships, and job opportunities. Sometimes, I used to feel like, is this the right way to do it, or is there a better way to do it? “We Is there a better way to do it?”.

Software Engineering 195

Software Engineering Analytic Tools Engineering Data Visualization 195

bpma ProductHub

SEPTEMBER 19, 2016

As my career in product management accelerated, so did my fear of being able to balance it all. I was fortunate to have really great mentors and advisors throughout my career who helped me along the way. When I think back to the start of my product career, I remember how ambitious and impatient I was on a daily basis.

Product Management 282

Product Management Product Manager Data Visualization Management 282

The Product Coalition

OCTOBER 25, 2021

Join us as we find out! We use Product Leaders to describe a lot of different people in the Product Management world. And so sometimes the phrase ‘Product Leader’ means a few different things, depending on who we’re talking about. We might call someone a Product Leader because… …it’s their job title.

Leadership 172

Leadership User Friction Product Research Customer Experience 172

Intercom, Inc.

SEPTEMBER 17, 2020

Their mission is born out of the desire to bring transparency to the workforce and to offer a platform for colleagues, peers, and leadership teams to honestly share information about salary, culture, career advice, and industry insights. Anonymity can be a useful tool for empowerment (when used correctly).

Technical Review 210

Technical Review Customer Experience Customer Feedback Information 210

Product Talk

JULY 6, 2022

Landing your first or even your second job in product can be really tricky. Landing your first or even your second job in product can be really tricky. Even if you manage to land a job, it’s not always clear which skills you should prioritize. If you’ve never had a product job, start working on a product idea.

Customer Experience 191

Customer Experience Product Research Entertainment Data Visualization 191

Intercom, Inc.

OCTOBER 5, 2022

Over the years, she worked in jobs such as Engineering Director at Etsy and VP of Engineering at Kickstarter, growing emerging tech leaders, demystifying public speaking , and championing engineering management. How can you build the resiliency needed to succeed at the job? What does good, actionable feedback look like?

Leadership 118

Leadership Feedback Software Weak Development Team Management 118

The Product Coalition

DECEMBER 29, 2020

Impostor syndrome is the feeling of not being good enough, or that you’ve somehow blagged your way into your job. You may feel as if you’ve tricked your colleagues into thinking you’re capable of getting the job done, despite not actually having the skills needed. This can be something that gives us pause and holds us back.

Technical Review 127

Technical Review Product Research Certifications Data Visualization 127

The Product Coalition

DECEMBER 23, 2022

is a question my engineers have genuinely asked me more than once so far in my career. Product managers are important and their growth only rises According to Zippia, there are over 41k PMs, just in the US alone. If we factor in the 41k PMs in the US now, that’s a 230% growth in the past 3 years. Fu (pen name).

Analytic Tools 113

Analytic Tools Reporting Tools Feedback Software Product Management 113

Userpilot

JANUARY 15, 2024

The roadmap to becoming a UI/UX designer is less about following a strict path and more about embracing a mindset of continuous learning. Let’s review the UI/UX roadmap, what UI and UX are, and how you can get into this career path. Learn about them so you can choose your career path and know the skills you need to master.

Research Software 92

Research Software User Testing Feedback Software UX 92

The Product Coalition

NOVEMBER 23, 2021

Even before the world went nuts, the APM job role got a little bit lost. Check out: Everything You Need to Know About APM Programs What Is an Associate Product Manager (APM)? An APM role is the first step on the Product Management career ladder. Applications aren’t only open to new grads and students.

Product Management 141

Product Management Product Manager Management Management 141

Intercom, Inc.

APRIL 7, 2022

And there’s no better team for the job. In this episode, we sat down with Catherine to talk about the purpose of customer success and how to evolve the role to meet customers’ needs every step of the way. Their job is to help customers go live, solve issues, and feed that information back into R&D. Short on time?

Analytic Tools 118

Analytic Tools Customer Experience User Testing Data Visualization 118

Intercom, Inc.

OCTOBER 13, 2021

From the PM’s side, it’s hard to know what the job expects of you or how you can move up the ladder. That’s why Jane Honey , our own Senior Director of Product, is such a fan of career development paths. Jane’s career is quite unique. People tend to think short-term when it comes to career progression.

Product Management 118

Product Management Product Manager Management Management 118

Userpilot

MARCH 6, 2020

For one – to inspire other women to take up this profession , and celebrate the amazing women who have succeeded in this demanding role despite the odds – often juggling the fast-paced career with raising a young family. What made you decide to pursue this career path? What made you decide to pursue this career path?

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

Intercom, Inc.

AUGUST 18, 2022

Despite not having a formal education in engineering, Sarah landed a job as a developer in the French consultant Grand Manitou. Then, four years ago, in 2018, she got a job at Algolia as a software engineer. Before accepting a new job, ask what is expected of you to avoid misunderstandings down the line. Unblock bottlenecks?

Engineering 204

Engineering Software Review Technical Review User Testing 204

Mind the Product

MARCH 20, 2020

In this MTP Engage Manchester talk, Melissa Perri describes how you should start investing energy in “the product of you” and plan your career ascent to product leader. Melissa begins by describing how there are over 11,000 open Head of Product positions available in the EU today – one of which could be yours.

User Testing 214

User Testing Product Research Customer Feedback Customer Experience 214

Intercom, Inc.

FEBRUARY 14, 2018

A couple of weeks ago myself and some of my team sat down to talk about how we could attract some of the best people around to join our Product team. As one of our leaders, and someone who joined very early and watched us grow and change, I do believe that Intercom is different, that Intercom is special. But maybe I’m biased.

Product Research 188

Product Research User Testing Research Software Feedback Software 188

UX Studio

FEBRUARY 15, 2023

And it’s not only about making a good impression. Or about showing off your skills. And it’s been quite an intense period for us in that sense. Team fit is crucial for us – it’s the secret sauce for building a great team. After pausing for a second, she asked us if we saw Pixar’s Soul.

UX 108

UX User Testing Weak Development Team Presentation 108

Mind the Product

SEPTEMBER 6, 2019

Product careers are very complex because they require a very broad and deep understanding of business, different functions, people, trends, and technology. No matter where you are in your product career, you need to act as a leader, and provide guidance and vision. We’re caught in the so-called “career trap”. Find Your own way.

Weak Development Team 117

Weak Development Team Product Research Reporting Tools Research Software 117

The Accidental Product Manager

MAY 15, 2023

Image Credit: Being a product manager is a full-time job. There are a lot a parts to this job that we wish we could have someone help us with. The good news is that we are living in the 21st Century and that means that we can harness the power of algorithms to automate parts of our job.

User Testing 65

User Testing Product Research Product Management Product Manager 65

Intercom, Inc.

OCTOBER 8, 2018

Earlier this year I gave a talk at UX London, and it’s no exaggeration to say that it felt like it had taken me my whole career to write it. In this talk, I’m going to challenge how you think about your profession, your industry and the value that user experience brings to a company. The talk you need to hear.

Analytic Tools 220

Analytic Tools Research Software User Testing Data Visualization 220

The Product Coalition

DECEMBER 23, 2023

I’m just kidding, but in what you’re about to read, it may prompt you to contemplate how far we’ve come as a society when it comes to having access to options for how we want to work. The building opened in Chicago in 1885 and was demolished 46 years later in 1931. Let’s have an office party and celebrate the creation of… the office!

Fractional CTO 118

Fractional CTO User Testing Research Software Reporting Tools 118

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. In January. We learned a lot.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Intercom, Inc.

JANUARY 18, 2023

Despite the influx of new technology and devices making their way into classrooms each year – (permitted or not!) – plenty of teachers and parents remained skeptical about the role technology could play. Grab a pen and notebook, or a tablet and stylus, and join us as we take a peek into their world and what the future of education looks like.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

Mind the Product

JULY 9, 2018

Since it’s still a relatively new role, there’s a lot of confusion around product management job titles, seniority, and hierarchy. This makes it hard to compare jobs, plan your career, and attract the right talent to your team. The most common job title, this can span a wide gamut of experience, responsibility, and skills.

Product Management 193

Product Management Product Manager CTO Coach User Testing 193

Intercom, Inc.

MAY 20, 2019

Congratulations on your new job! But this ain’t my first rodeo – I’ve had many jobs and even switched careers over the past 20+ years. Here’s what I’ve learned about making the most of it. Those things don’t say much about what I can do or care about. Sound familiar? Set learning milestones.

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Weak Development Team Document Feedback Software Strategy 195

Lenny Rachitsky

MARCH 12, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. In today’s post, I share my podcasting lessons (so far), along with my tech stack, workflows, things I wish I’d known when I started, and advice to anyone thinking about starting a podcast.

Technical Review 137

Technical Review Analytic Tools Research Software Feedback Software 137