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17 SaaS Customer Success Best Practices to Improve Customer Retention

Userpilot

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement.

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Bottom Tab Bar Navigation Design Best Practices

UX Planet

This article describes the best practices of the bottom tab bar navigation for mobile and tablet devices. Several best practices are listed in the next section along with a bunch of visual practical examples. First, learn why the bottom navigation tab bar is important for mobile apps.

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SaaS User Management Tips and Best Practices

Userpilot

This article explores key tips and best practices to streamline your SaaS user management process and create a productive and secure work environment. Of course, the best tool for you will depend on your specific needs and requirements. Are you a product manager looking for the best tool for user management?

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Give your customers best practices, not just FAQs

Intercom, Inc.

So instead of giving customers a series of boring how-tos, we create best practice content. Here are five lessons we’ve learned for creating best practice content. For example, our support best practices article outlines a complete strategy for how to provide personalized customer support.

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In-App Customer Support: Tools and Best Practices for a Great In-App Support Experience

Userpilot

In this article, we’ll break down what in-app customer support is, show you some of the best practices, and check out what you should look for in an in-app customer support automation tool. User segmentation is one of the best tools for personalizing your in-app support and providing targeted support to different groups.

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Guide to Knowledge Base Creation For SaaS: Steps, Best Practices, and Tools

Userpilot

In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. Publish and promote your knowledge base.

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Best Practices for In-app Messages

Alchemer Mobile

None of the above actions are the best way to handle customer communication in-app. In-app messaging best practices. The best way to mitigate customer frustration is to be transparent and to set expectations for your customers at the onset of the conversation. Here are a few of our favorites: 1.