Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Brand24 – best for brand sentiment analysis.

Data Visualization 93

Data Visualization Feedback Software Analytic Tools Reporting Tools 93

Intercom, Inc.

AUGUST 14, 2018

If the articles you’re publishing are just plain bad, then you won’t generate traffic. And it requires massive discipline, because as a founder or early stage employee, time spent writing blog posts, hosting podcasts, or shooting videos is time you’re not doing other work that often seems more urgent or impactful.

Events 182

Events Article Blog Technical Review 182

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. When writing microcopy for your UI, use a consistent tone of voice and style to create a sense of reliability and professionalism and to reinforce your branding.

Analytic Tools 99

Analytic Tools Feedback Software UX Data Visualization 99

Userpilot

NOVEMBER 2, 2023

This is the main question we explore in the article. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. They allow companies to reach broad audiences and increase brand awareness. Let’s dive right in!

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

UX Studio

APRIL 25, 2019

How you present yourself to the world, visually and in terms of message, constitutes a real science and many companies do a good job of that. Still, how users react to your brand strategy lies relatively out of your hands. Words, logos, brand colours just trigger things – their power resides in associations.

User Testing 73

User Testing Product Research Research Software Data Visualization 73

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. It’s good to have a range of content like launch blogs and videos. B2B launches are very much a cross-functional effort.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Product Talk

NOVEMBER 8, 2023

I’ve designed my business to allow plenty of time for reading books, articles, interviews, etc. Petra teamed up with Product Talk blog editor Melissa Suzuno to compile all of this research into a new book, Strong Product Communities. We started with her sending a message like, “Hey, it looks like you haven’t come to a community call.

Product Research 209

Product Research Books Research Software Analytic Tools 209

Userpilot

DECEMBER 19, 2022

This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! Find your brand positioning. Brand identity is the first detail that you need to nail down.

B2B 101

B2B User Testing Research Software Analytic Tools 101

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Real-time customer engagement is when a customer interacts with your brand actively with back-and-forth feedback. Send personalized in-app messages. Loom’s upgrade message.

Customer Experience 97

Customer Experience Feedback Software Analytic Tools User Testing 97

Ask Benny

JANUARY 30, 2020

Express your thoughts and beliefs to become a better professional When people are thinking about self-branding, many times they imagine only the “external” benefits. A person investing in self-branding is considered sometimes investing only in being more known, extending their network, and extending their value in the market.

Artificial Inteligence 133

Artificial Inteligence Branding Consulting Messaging 133

Ask Benny

JANUARY 30, 2020

Express your thoughts and beliefs to become a better professional When people are thinking about self-branding, many times they imagine only the “external” benefits. A person investing in self-branding is considered sometimes investing only in being more known, extending their network, and extending their value in the market.

Artificial Inteligence 133

Artificial Inteligence Branding Consulting Messaging 133

Intercom, Inc.

APRIL 6, 2020

Over the coming weeks, I, along with others on the team, will be selecting and sharing articles from the Inside Intercom archives that have proven helpful to our customers and visitors in the past. With so many of us looking for positive outlets for our increased time at home at the moment, we hope these articles can be helpful again.

Customer Feedback 181

Customer Feedback User Testing Entertainment Management 181

Userpilot

APRIL 3, 2024

In this article, we’ll explore the core elements of a resource center, go over the steps of building one, and share some design examples to inspire you! This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. Some of the most common you can use are: Blog posts. Case studies.

Feedback Software 92

Feedback Software Analytic Tools Research Software Data Visualization 92

Userpilot

JANUARY 8, 2024

This article shows you how. By staying consistent with your SEO efforts , you’ll not only enhance your search rankings but also establish your brand as an authority in your industry and niche. This expands your reach to a broader audience and adds credibility to your brand.

Analytic Tools 102

Analytic Tools Research Software Feedback Software Customer Experience 102

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

Userpilot

FEBRUARY 15, 2023

In this article, we’re going to explore the difference between good and bad friction, and then unpack several examples of where introducing good friction into the product can help enhance the experience and increase product adoption. Postfity adds a welcome message to gather data and use it to help frame the user experience.

Product Research 96

Product Research Customer Experience User Friction Data Visualization 96

Userpilot

MAY 2, 2024

That’s one question we discuss in the article. An omnichannel engagement strategy ensures consistency across all customer touchpoints for a seamless brand experience. Like interactive walkthroughs, in-app patterns, video tutorials , training courses, how-to guides, and product-led blog posts. Let’s dive right in!

Onboarding KPIs 86

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 86

Userpilot

OCTOBER 21, 2022

So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article. Although you can’t measure customer confidence, NPS surveys and upsell rates are great metrics to see how many customers trust your brand. What is customer confidence?

Feedback Software 97

Feedback Software User Testing Customer Experience Customer Feedback 97

Userpilot

JUNE 29, 2022

Throughout this article, we will discuss the what, why, and how of storytelling. Select a story medium that’s more relevant to your audience and close out your message with an appropriate call to action. Product storytelling vs. brand storytelling. Define your buyer persona and core message. Let’s get started!

Feedback Software 96

Feedback Software User Friction User Testing Customer Experience 96

Userpilot

DECEMBER 21, 2022

In this article, we cover: What are marketing analytics tools and why they are essential for marketing teams and marketing agencies? It features advanced segmentation , feature tagging, custom events, product experimentation, in-app messaging , and customer feedback tools. They help you track performance and get better results.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Research Software 90

Intercom, Inc.

JULY 31, 2019

53% of buyers are more likely to buy from a business they can message, so if you’re looking for ways to make your marketing more effective in 2019, live chat is the way to go. They send your leads the exact messages you want them to see based on rules you define. Embed a video message in your chatbot.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

The Product Coalition

NOVEMBER 19, 2020

In this article, we’ll go over what exactly copywriting is, why it’s important, and how it can help your business make more money. They are skilled at crafting messages that are entertaining, clear, informative, and fit with the tone of a brand. like videos and blogs?—?that What is Copywriting?

User Testing 88

User Testing Reporting Tools Product Research Advertising 88

Userpilot

AUGUST 5, 2023

In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. Segment passive customers and offer them targeted offerings through in-app messages. You should take proactive action to mitigate brand damage by considering them as threats.

Data Visualization 93

Data Visualization Feedback Software Product Research Analytic Tools 93

Userpilot

JULY 31, 2023

In this article, we will cover the key responsibilities of PMMs, as well as discuss the skills needed to succeed in this role. TL;DR The product marketing manager role (PMM) is primarily responsible for a product’s positioning, messaging, and branding. But what exactly does this entail? Who is a product marketing manager?

Product Marketing 88

Product Marketing Onboarding KPIs User Testing Marketing 88

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. To improve your UX design, deliver personalized messages and experiences that are relevant to your users.

Feedback Software 96

Feedback Software Research Software Analytic Tools User Testing 96

Userpilot

JULY 2, 2022

In this article, we’ll cover everything you need to know on how to announce pricing updates without losing customers. use a blog post to explain in detail, the reasons behind the price increase and how it will affect your various customers. Ahrefs did just that with in-app messages on their pricing page inside the app.

User Testing 93

User Testing Feedback Software Customer Experience Customer Feedback 93

Userpilot

MAY 17, 2022

This article covers all you'll need to know as a product marketer or product manager about crafting great product announcements: What are they? A product announcement is a message used to communicate an update to both existing and potential customers on a product launch or new feature. You're in the right place.

Research Software 95

Research Software Onboarding KPIs Product Research User Testing 95

Userpilot

OCTOBER 10, 2022

In this article, we consider 10 SaaS product marketing examples. Product marketing involves bringing a product to market and aligning its messaging with customer needs. Product marketers define market positions, shape product messaging, and drive product pricing and customer retention strategies. What made them successful?

Feedback Software 92

Feedback Software Research Software Product Research User Testing 92

Userpilot

JULY 21, 2022

Many brands have great products but what makes you stand out from the competition is customer experience (CX). In this article, we will be covering everything you need to know about customer experience automation. Leverage tooltips to send the right message to the right user at the right time. Segmentation. Personalization.

Feedback Software 88

Feedback Software Reporting Tools Customer Experience Data Visualization 88

The Product Coalition

FEBRUARY 4, 2020

Express your thoughts and beliefs to become a better professional When people are thinking about self-branding, many times they imagine only the “external” benefits. A person investing in self-branding is considered sometimes investing only in being more known, extending their network, and extending their value in the market.

Branding 78

Branding Artificial Inteligence Messaging Consulting 78

Userpilot

MAY 31, 2023

In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience. To improve the experience of a customer’s self-servicing answers, you can train a chatbot on your resource center to recommend the right articles.

Analytic Tools 82

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 82

Userpilot

DECEMBER 20, 2022

A marketing funnel is a visualization of a customer’s journey with your business, from acquiring them to turning them into loyal brand advocates. Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings. Marketing funnels are even great for enhancing your brand’s communication with your customers.

Feedback Software 94

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 94

Userpilot

APRIL 30, 2022

In this article, we will cover everything about in-app notifications. In-app messaging is a type of message that is sent to users while they are active in the app. In-app messaging is a type of message that is sent to users while they are active in the app. Without further ado, let’s get started.

Feedback Software 96

Feedback Software Analytic Tools Software Review Customer Feedback 96

Userpilot

JANUARY 29, 2023

They drive up customer loyalty and retention, turning customers into avid brand ambassadors. This article considers what product experience is. They boast two sets of customers: Brands that post their content and Agencies that post for others. Whereas agencies may need to post on behalf of multiple websites, brands do not.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

OCTOBER 6, 2023

Plan and execute a marketing strategy for each stage that involves the goal, the digital marketing channels, the messaging, the content formats, and the action you want your prospects to take. So, book a Userpilot demo if you want to trigger in-app messages and fuel your marketing funnel. Userpilot ’s blog.

B2B 101

B2B Analytic Tools Feedback Software Data Visualization 101

Userpilot

MAY 10, 2023

This article examines what artificial intelligence in marketing looks like today. It shines a spotlight on: Famous marketing brands that have integrated AI technology. They include: Userpilot’s new AI writing assistant helps its users generate, edit, or improve content for their onboarding and in-app messages.

Data Visualization 65

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 65

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them.

Analytic Tools 95

Analytic Tools Feedback Software User Testing Customer Experience 95