Nir Eyal

OCTOBER 4, 2017

Below are resources, tools, and articles for regaining focus in your digital life. The post How to Regain Focus at Work by Slaying the Messaging Monster appeared first on Nir and Far. What can we do to put technology in its place to finally get focused work done? Full disclosure […].

Messaging 93

Messaging Technology Article 93

Dear Strategy

SEPTEMBER 15, 2021

In the past, every podcast episode was supported by its own separately written article. And although the articles related back to their corresponding podcast episodes, they were also designed to be used as a stand-alone resource – meaning that the blog followed the podcast, but certainly did not rely upon it.

Messaging 52

Messaging Product Strategy Strategy Blog 52

Intercom, Inc.

JULY 5, 2022

This is the second post in a series exploring our product principles. For example, here’s a system design diagram that we used to design our Articles product. System design for Intercom Articles. Intercom customers can set up automated messages to engage their customers when they match certain criteria.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Product Talk

AUGUST 16, 2023

Tweet This Recruiting Participants from the CDH Community and Overcoming Initial Challenges Once Teresa gave Welena the green light, she posted a generic recruitment message in the #general channel and prepared a list of schedules for members to choose from. They made the messaging more specific.

Product Research 169

Product Research Weak Development Team User Testing Customer Feedback 169

Product Talk

JANUARY 18, 2023

This simple opportunity solution tree captures how Helena was thinking about messaging at the beginning of this process. At that time, Helena made the conscious choice not to build a full-fledged messaging system within the platform. So what we did was have the users send notifications to each other disguised as messages.”.

Feedback Software 222

Feedback Software Product Research Customer Experience User Testing 222

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Almost every article started out with a long opening paragraph explaining the importance of mobile. But if you clicked on this article, we’re going to take a wild gamble that you already know that.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Help customers navigate known issues with Outbound Messages. What is proactive customer support?

User Friction 239

User Friction Outbound Customer Experience Onboarding KPIs 239

Intercom, Inc.

JANUARY 20, 2021

For example, our support best practices article outlines a complete strategy for how to provide personalized customer support. Instead of making a feature the main focus of your article, mention it briefly, explain the job it does, include a screenshot, and link off to a how-to article. It’s not just a series of FAQs.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Userpilot

JUNE 30, 2023

Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget. Article Forge is ideal for content teams seeking to quickly generate SEO content at scale. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

freshtrax

FEBRUARY 28, 2024

In this article, we explore how Kit Kat made its mark in Japan, turning a simple chocolate bar into a cultural phenomenon. In 2009 a Kit Kat marketing campaign and collaboration with Japan Post was launched with special packaging that allowed the sender to write a message on the chocolate similar to a postcard.

Marketing 111

Marketing Branding Messaging Positioning 111

ProductPlan

SEPTEMBER 21, 2023

The post How to Write Effective OKRs appeared first on. Let’s take a look at how we can transform output-focused objectives into ones focused on outcome. Are you curious to see how ProductPlan’s end-to-end product management platform can support your organization’s OKRs? Request a demo today!

Reporting Tools 97

Reporting Tools Technical Review User Testing Customer Experience 97

Intercom, Inc.

APRIL 4, 2022

If that sounds like just the product missing from your tech stack, head over to our latest blog post where you can find out even more. Intercom Switch allows your customers to embrace the future of support – empowering them to seamlessly transition from phone to messaging. Tag Articles for easier content management.

Product Research 118

Product Research Customer Experience Customer Feedback Feedback Software 118

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. In Userpilot, you can use AI to create microcopy for in-app messages and onboarding flows. For example, run A/B and usability tests. Get the demo to see how!

Analytic Tools 104

Analytic Tools Feedback Software UX Data Visualization 104

The Product Coalition

DECEMBER 11, 2023

Some notable use cases include: Automated text generation: AI streamlines content creation by automatically generating written material, from articles to marketing copy. Social media content creation: AI analyzes trends and user engagement on social media platforms, enabling content creators to tailor posts according to audience preferences.

Data Visualization 123

Data Visualization Artificial Inteligence Analytic Tools Research Software 123

Intercom, Inc.

FEBRUARY 10, 2021

Our latest updates to Series , Banners , Articles , and Resolution Bot , to name but a few, empower you to streamline your messaging workflows, improve team collaboration, and most importantly, create better experiences to meet your customers’ evolving needs. Efficiently scale your messaging with new additions to Series.

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

Nir Eyal

OCTOBER 4, 2017

Below are resources, tools, and articles for regaining focus in your digital life. Full disclosure […] The post How to Regain Focus at Work by Slaying the Messaging Monster appeared first on Nir and Far. What can we do to put technology in its place to finally get focused work done?

Messaging 52

Messaging Technology Article Management 52

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. 4 powerful proactive support messages to send. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Product Talk

APRIL 5, 2023

Ellen was recently working on a new direct messaging feature that had been much requested by Orion’s customers, and all the stakeholders had agreed that it was a top priority. We weren’t trying to go head-to-head with other messaging services. Instead, we were trying to meet the table-stakes feature offering of our direct competitors.”

Engineering 217

Engineering Feedback Software Product Research Technical Review 217

Userpilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. Identifying power users for product launches and sending targeted messages highlighting the benefits.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Intercom, Inc.

MARCH 25, 2020

We’re also republishing this Help Center article to further help you reduce your Support team’s load so they can provide your customers with the personal support they need. You should put all of these questions and their answers together in an article , a blog post or on your website.

Inbound 160

Inbound User Testing Customer Feedback Messaging 160

Intercom, Inc.

OCTOBER 13, 2022

And finally, a new tooltips feature – our first ever customer-initiated message type. Intercom customers typically see a 31% increase in engagement after implementing in-product messages”. Messaging has taken over our personal communication, and now we’re seeing in-product messaging taking over in business from phone and email.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

JUNE 14, 2022

A push notification is a short, typically clickable form of pop-up message that is sent directly to users’ devices. These messages notify users of useful information, including new product or app features, unread messages, special offers, among other timely updates. . What is a mobile push notification? .

Research Software 118

Research Software User Testing Messaging Government 118

UX Planet

JANUARY 15, 2024

Instant Messaging communication has also transitioned from chatting on Yahoo Messenger on desktops to conversing with family and friends on Whatsapp groups. These platforms leverage persuasive design strategies to keep users hooked, using features like likes on posts, pictures, images, comments, stickers, rewards, etc.

UX 82

UX User Testing Customer Experience Artificial Inteligence 82

UX Planet

FEBRUARY 19, 2024

Disabled Buttons UX — Usability Issues and How to Avoid Them This article describes the impact of disabled buttons on the overall user experience (UX). No focused state As mentioned by Adam Silver in this article related to problems of disabled buttons UX , disabled Buttons don’t have a focused state. Originally posted at uxdworld.com.

UX 79

UX Customer Experience Messaging Data Visualization 79

Intercom, Inc.

JUNE 19, 2018

Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! A 2017 Fortune article, “Those Annoying Chatbots Can Save Business Billions,” highlighted research findings that chatbots could help customer service teams save more than $8 billion by the year 2022.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Intercom, Inc.

NOVEMBER 5, 2018

And today, there’s one channel where more potential customers are than any place else: messaging and live chat. And because we talk to people via messaging all day, we’ve now come to expect to be able to talk to businesses that way too. 53% of buyers are more likely to buy from a business they can message”. What is live chat?

Reporting Tools 239

Reporting Tools User Testing Data Visualization Customer Experience 239

Userpilot

AUGUST 28, 2023

In this article, we’ll see what it takes to build a consistent practice and some best practices you can adopt. Using in-app messages to highlight brand value while maintaining content and visual consistency. Reinforce brand values by being consistent in messaging and every action you take.

Branding 96

Branding Customer Experience Feedback Software Data Visualization 96

The Product Coalition

SEPTEMBER 29, 2023

According to an article by McKinsey & Company , the future of work post-COVID-19 brought significant challenges in clearly defining employee roles. But throughout this article, we discovered something powerful: informal human agreements have the potential to overcome these challenges. It would be a dream, right?

Technical Review 132

Technical Review Systems Review Document Article 132

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. The post Beyond launch day: How to plan successful B2B product rollouts appeared first on Mixpanel. How does it work?

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Intercom, Inc.

DECEMBER 2, 2019

Customers then see a message in their native language. Intercom Articles can automatically translate your help center. With Intercom’s Articles , a multilingual help center is just the beginning. When chatting to customers, teammates can search and add translated articles without having to leave their inbox.

Customer Experience 209

Customer Experience Research Software User Testing Technical Review 209

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Pendo offers in-app messaging and onboarding features for mobile apps. Let’s get right into them, one by one!

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Data Visualization 94

svpg

JUNE 6, 2022

This has been a difficult article to write. That’s because there’s a very real risk of undermining what I would consider the most important message I try to advocate, which is the power and potential of empowered product teams. The post Ensuring Excellence appeared first on Silicon Valley Product Group.

Messaging 96

Messaging Article Leadership 96

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Send personalized and timely messages such as upgrade prompts when a user reaches the free usage limit, or special offers to convert free trial users who declined the initial offer.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. Sending email sequences post-sign-up to guide customers through the product. Using targeted in-app messages to guide users through key features effectively. But what strategies work?

Analytic Tools 85

Analytic Tools Feedback Software Research Software Customer Experience 85

Userpilot

OCTOBER 22, 2023

This article explores who a dormant or inactive user is, how you can identify them, and the steps you can take to re-engage them. You can re-engage these users using a targeted win-back email or push notification with personalized messaging. You can also include social proof for a more compelling message.

User Testing 102

User Testing Customer Experience Customer Feedback Analytic Tools 102

Userpilot

APRIL 24, 2024

In this article, we explain: Why investing in AI in SaaS is a must. Based on these, you could design onboarding experiences that lead users to value in less time or tailor product messaging to reflect their interests and values. Articles, social media posts, ad copy, landing pages , in-app microcopy – you name it.

Analytic Tools 77

Analytic Tools Feedback Software Data Visualization Reporting Tools 77