Roy Madden

APRIL 4, 2022

In this article, we’ll show you how to use Leo to: Track your competitors and their strategic moves Stay ahead of consumer trends and insights Scout technical innovation Identify business development opportunities. Creating a Leo Web Alert is a three-step process: Use Leo Concepts to define the information you want to gather.

Technical Review 78

Technical Review Engineering User Testing Artificial Inteligence 78

Product Talk

SEPTEMBER 1, 2021

If your sales team isn’t bought in, for example, they won’t want to sell your new product or feature. If you’re a longtime Product Talk reader (or if you’ve read Continuous Discovery Habits), Lisa’s name might sound familiar. But Lisa and her team knew better. The sales team didn’t want to sell something new.

Product Research 220

Product Research User Testing Technical Review Data Visualization 220

Roy Madden

APRIL 4, 2022

Market Intelligence Speed up your market intelligence by 70% with (Feedly) AI Feeds The core of Feedly for Market Intelligence is an AI engine, that automatically gathers, analyzes, and prioritizes intelligence from millions of sources in real-time. Use AND, OR, NOT operators to combine multiple AI Models and refine your focus.

Technical Review 54

Technical Review User Testing Artificial Inteligence Research Software 54

Roy Madden

FEBRUARY 11, 2021

How a VC firm uses Feedly to keep a finger on the pulse of the startup ecosystem. Since we track market sectors, news about the latest funding rounds, and product launches, we have been able to identify new companies worth looking at through our Feedly Feeds. Columbus, OH, USA Started using Feedly: September 2018.

Research Software 75

Research Software Customer Experience Analytic Tools User Testing 75

Intercom, Inc.

APRIL 27, 2021

With expectations on the rise, support teams are now tasked with striking the balance between being efficient and personal. This is where Macros and Articles can be game-changers for your team. So how can you turn the tide and get back to providing meaningful support for your customers?

User Testing 118

User Testing Customer Experience Customer Feedback Feedback Software 118

Product Talk

NOVEMBER 16, 2022

Product Talk’s North Star metric is to increase the number of product trios who adopt a continuous cadence to their discovery work. Teresa shared this goal at the beginning of 2022 when describing her plans to scale the impact of Product Talk. Meet product coach and consultant @ellenjuhlin. How did you end up in product?

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

Roy Madden

APRIL 4, 2020

But to really stay ahead of the curve, it pays to search beyond the publishers you already follow – to the blogs, articles, reports, and debates that are turning heads, but almost buried among the noise online. It drills down into the specific information you want to find beyond your existing feeds and sources. GET POWER SEARCH.

Airlines 62

Airlines Magazine Customer Feedback Events 62

Intercom, Inc.

APRIL 1, 2020

Part of what makes this moment feel so difficult is not just the anxiety we all feel around the virus and the fear of the economic damage it is doing, but also the way it has paused a lot of those activities that connect us as people. We hope you find some of these resources useful during this difficult time. Sharing experiences.

Research Software 201

Research Software Product Research Data Visualization Government 201

Product Talk

JANUARY 8, 2020

For many of us, the beginning of the year is a fresh start. It’s an opportunity to recommit to the things that matter most to us. Doing one of my favorite things—presenting at Mind the Product. Teaching and curriculum design are both fun design problems that keep me engaged with the practice of product management.

Product Research 139

Product Research Workshop Books Events 139

Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. And if you ask us, the answer to these challenges is in-product communication.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Short on time?

Customer Experience 188

Customer Experience User Testing Customer Feedback Research Software 188

Intercom, Inc.

JANUARY 31, 2023

The possibilities to automate and streamline processes for support reps seem endless, but the success of generative AI in this space will ultimately depend on its ability to deliver real value for customer service teams and customers alike. If not, well, it’s just a toy – a fun one, but a toy nonetheless. The ability of GPT-3.5 How are you?

Generative AI 129

Generative AI Customer Experience ChatGPT Artificial Inteligence 129

Intercom, Inc.

MAY 25, 2022

For product folks the pressure’s on to revise your roadmap and short-term strategy to account for a narrowing budget, and shifting customer priorities. For product folks the pressure’s on to revise your roadmap and short-term strategy to account for a narrowing budget, and shifting customer priorities. They’re quite probably outdated.

User Testing 138

User Testing Product Research Roadmap Customer Experience 138

Gainsight

JANUARY 17, 2020

When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. How do you work with your customer-facing teams to gather feedback? How do you prioritize what feedback gets incorporated into the product roadmap? A: We use several channels to collect feedback.

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Intercom, Inc.

FEBRUARY 25, 2021

In this guide, Annette writes about the best way to get inside the mind of your customer, and how to use those insights to create better customer experiences. Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Gainsight

SEPTEMBER 1, 2021

The product growth wave is swelling, and it’s poised to slam into SaaS companies of all types. This product-focused approach isn’t just changing how SaaS businesses sell; it’s redefining the way the whole company operates. Ready to start riding the product growth wave? What is product growth?

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Mind the Product

APRIL 11, 2018

While humans are emotional beings, the reality is they’re more likely to come to your product or service to achieve a clear transactional benefit. Here we look at a case study of a flash sale platform in the UK called Wriggle ( [link] ) that shows us that simplifying value propositions is an ongoing process that’s key to growth.

User Testing 108

User Testing Customer Experience User Experience Naming 108

Gainsight

AUGUST 25, 2021

Your product onboarding process is the initial spark that increases engagement and fuels product growth. Unfortunately, as your product and company grow, it’s easy to lose touch with users, and losing touch can quickly snuff out product growth. What is the goal of user onboarding? Don’t know where to start?

Onboarding KPIs 52

Onboarding KPIs Feedback Software Customer Experience User Testing 52

Intercom, Inc.

APRIL 22, 2021

Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. You can subscribe on iTunes , on Spotify , or grab the RSS feed in your player of choice. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Intercom, Inc.

APRIL 1, 2021

It’s one of the most visited websites on the internet, curated by a global network of hundreds of thousands of volunteers who have written over 55 million articles in 300 languages. Janeen is the Chief Operating Officer at the Wikimedia Foundation, the organization behind Wikipedia and its sister products.

Research Software 223

Research Software Customer Experience Healthcare Data Visualization 223

Hutwork

MARCH 9, 2018

Many entrepreneurs and product managers write about the skills they brought to the table and those they learned along the way. And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success.

Article 82

Article Feedback Software Research Software User Testing 82

Intercom, Inc.

JANUARY 5, 2023

Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it. Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

The Product Coalition

MARCH 6, 2019

We’ve been using Keep It Simple Stupid (KISS) as a guiding mantra for the products we are developing for a long time now. Ass kissing Time to bust the myth once and for all It actually makes a lot of sense to make a ‘simple’ product. Who wouldn’t want to design a product all the way through. But does that really stick?

Analytic Tools 62

Analytic Tools Download User Testing Customer Experience 62

The Product Coalition

MARCH 17, 2019

We’ve been using Keep It Simple Stupid (KISS) as a guiding mantra for the products we are developing for a long time now. Time to bust the myth once and for all It actually makes a lot of sense to make a ‘simple’ product. Who wouldn’t want to design a product all the way through. It might be time to challenge that notion.

Analytic Tools 60

Analytic Tools Download User Testing Customer Experience 60

Mind the Product

DECEMBER 22, 2016

I’m a product manager for a content management system that runs some of the most-visited websites in the world. Our team reports to the CTO, and we sit within the engineering arm of the organization. At its heart a CMS is a platform, not a product. I quickly found that I needed to become a platform product manager.

Reporting Tools 70

Reporting Tools User Testing Customer Experience Product Management 70

Product Talk

APRIL 17, 2024

Leading a product team (or several teams) comes with its own set of challenges that’s often similar to but distinct from the hurdles individual product contributors face. And if you’re trying to guide your teams toward being more empowered and autonomous, this is a process that takes dedicated time and commitment.

Product Research 212

Product Research User Testing Data Visualization Research Software 212

Intercom, Inc.

MARCH 11, 2021

Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. They reach out to us for a particular issue, and two hours or days later, they’ll reach out to us again with another.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

Product Talk

NOVEMBER 15, 2023

Tweet This Still, in our Product Talk courses and webinars, we often hear the complaint that teams don’t have time for discovery. I get it—I know how packed the average product person’s calendar can be. I’m Teresa Torres with Product Talk, and I’m joined today by fellow Product Talk coach Hope Gurion.

Product Research 231

Product Research Customer Experience Data Visualization User Testing 231

Userzoom

DECEMBER 17, 2019

Using that, you can then create a research plan that both mitigates their worries and shows how research can impact the metrics they care about.” But it doesn’t have to be like that. But where will you find such a panel!? And here you’ll find the detailed replies from some of our favourite senior research leaders.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Sequent Learning

MAY 20, 2021

Mike Belsito is a co-founder of Product Collective , which organizes INDUSTRY , one of the largest product management summits anywhere in the world. For his leadership at Product Collective, Mike was named one of the top 40 influencers in the field of product management. Meet Guest: Mike Belsito. Amazing conference.

User Friction 52

User Friction Customer Experience Startups Naming 52

Intercom, Inc.

OCTOBER 3, 2019

Every SaaS company should be sending a welcome email – not from the company or the team, but from a real person telling a bit of the company’s story and values. You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. Can you start off by telling us a little bit about yourself?

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Product Talk

JANUARY 4, 2023

That means we require that folks enroll in our Master Class or our set of Deep Dive courses before engaging us for coaching. We made this decision for two reasons: Our courses are a more cost-effective way for teams to learn the basics of our continuous discovery framework. Most teams had three to five people each.

Product Research 162

Product Research Software Review Travel Books 162

Product Talk

MAY 4, 2022

For example, while Teresa recommends creating a product trio that includes a product manager, engineering lead, and a designer, she acknowledges that some product trios might be made up of slightly different members. But again, there’s no rule that requires you to use the opportunity solution tree. Tweet This. Tweet This.

Research Software 199

Research Software Feedback Software Product Research Data Visualization 199

Product Talk

SEPTEMBER 20, 2023

Instead of relying on someone else (like a coach or leader) to tell them what to do next, product teams can use an opportunity solution tree to keep track of their desired outcome , the opportunities they’ve identified to chip away at that outcome, and the solutions they’re considering to address those opportunities.

Data Visualization 251

Data Visualization Analytic Tools Research Software Product Research 251

Product Talk

OCTOBER 20, 2021

Tools are no substitute for the hard work of setting up your product trio , speaking to customers weekly, setting a clear outcome , or mapping the opportunity space. Tools are no substitute for the hard work of setting up your product trio , speaking to customers weekly, setting a clear outcome , or mapping the opportunity space.

Product Research 149

Product Research Research Software Technical Review Data Visualization 149

Intercom, Inc.

AUGUST 11, 2022

We track every metric, create all kinds of dashboards, and use them to inform our every move. Janelle is the Chief Insight Officer at UserTesting, a video-based UX testing service that makes it easy for companies to test their products before launch. But data, while extremely valuable, can’t tell the whole story. The call of CX.

Data Visualization 118

Data Visualization Customer Feedback Customer Experience Feedback Software 118