Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. Ahead of the trend: Atlassian.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Gainsight

NOVEMBER 1, 2022

It was a hard decision to make because no CEO wants to hire people and then have to let them go due to his/her business decisions. With product-led growth (PLG) , you can lower your cost of acquisition, increase upsells and receive the type of ongoing product feedback that makes your brand stickier than duct tape. B2B communities.

Feedback Software 52

Feedback Software Customer Experience Technical Review User Testing 52

Intercom, Inc.

DECEMBER 21, 2021

Amanda Renteria , CEO for Code for America. Code for America’s Amanda Renteria on defining the citizen experience. Amanda Renteria, CEO of Code for America, is a firm believer in this idea. Amanda Renteria, CEO of Code for America, is a firm believer in this idea. Hubert Palan , founder and CEO of Productboard.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Userpilot

SEPTEMBER 14, 2023

A dunning email is a transactional email with account information and an attached invoice used to remind customers about any due payment. Whether overdue payments are due to insufficient funds or erroneous billing settings, the inability to access your product (and all the data stored on it) can hurt the customer relationship.

Analytic Tools 89

Analytic Tools Data Visualization Customer Experience User Testing 89

UX Planet

FEBRUARY 1, 2024

Here’s a generic template to get you started: Identifying UX User Personas for Enterprise Applications Special considerations for enterprise UX personas are crucial due to the unique context and demands of the business environment. This can range from onboarding new software to ongoing technical support.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Userpilot

JULY 26, 2021

One of the best product growth tools is Userpilot because it lets you implement contextual onboarding with its granular user segmentation features and no-code UI element styling engine. In both B2B and B2C, buyers want to self-serve. There was a big focus on how the software would fit into the company’s existing tech stack.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

JULY 16, 2021

Your brand. They are the customers you should reach out to for reviews. More often than not, customers become detractors due to one of the two reasons: They aren’t getting the expected value from your product. You may want to review your onboarding processes or product-market fit to meet their expectations.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Nulab

SEPTEMBER 22, 2021

Whether you’re an established company with a new product or a brand-new startup, knowing where you fit in the market is vital. For B2C, you’ll need to find out things like age, location, marital status, education, income, ethnicity, religion, and other demographic details. Focus groups are a popular B2C method of data collection.

Positioning 69

Positioning User Testing Reporting Tools Data Visualization 69

Innovatemap

OCTOBER 15, 2020

As digital products continue to take a front seat in both the B2C and B2B markets, some shifts have occurred that are worth looking into by existing revenue leaders and product leaders — such as product-led growth. Remember when we received CDs in the mail for software products? How can product impact these three areas? Why should it?

Customer Experience 52

Customer Experience Software Review B2C Download 52

Userpilot

MAY 3, 2022

Inbound works really well for smaller SaaS businesses, whether B2B or B2C. Beyond software costs, you’ll also be spending hundreds of thousands of dollars a year on the salaries of your Director of Demand and SDRs. Instead, you should aim to build brand awareness, engagement, and trust over time!

Enterprise 96

Enterprise Strategy Marketing Outbound 96

Userpilot

APRIL 20, 2022

Here’s what we found from our study of various trials and industries: The B2B sector benchmark is between 14-and 25% due to the complexity of the SaaS products involved. B2C companies typically offer straightforward solutions to end consumers, and longer trial periods, so the benchmark is 57%. Don’t like coding? Userpilot.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization User Testing 95

Userpilot

DECEMBER 21, 2022

B2C apps tend to have a higher DAU/MAU ratio than B2B apps. Userpilot is a code-free platform that helps track and improve product analytics metrics at every customer journey stage. Let’s review how Userpilot can help you track and optimize product analytics metrics. Get a Userpilot Demo and see how can do it code-free.

Analytic Tools 96

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 96

Usersnap

FEBRUARY 14, 2023

Whether you have a B2B SaaS go-to-market strategy or a B2C SaaS GMT plan, developing a detailed strategy can make the difference between failure and success. Product-led go-to-market SaaS strategies typically offer free trials or demos so users can test the software and determine if they want to buy the product.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

PMLesson's Ace the PM Interview

MAY 19, 2020

They work hand-in-hand with others in marketing to create campaigns to drive product adoption, brand love, and product engagement. Who would you want your brand ambassador to be? How would you change your marketing mix if you were selling a software or a hardware product? What about if it was B2C or B2B?

Product Marketing 52

Product Marketing User Testing Marketing Technical Review 52

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Lenny Rachitsky

MARCH 5, 2024

B2B versus B2C). A few startups that have shared their metrics publicly include Twinr , a no-code mobile app builder that won Product of the Day. Wide-appeal B2C launches such as newsletters or productivity tools can result in upward of 3,000 signups. And as Rajiv shared with me, “Founders often launch too late.

Startups 119

Startups Feedback Software Onboarding KPIs Customer Experience 119

Intercom, Inc.

MARCH 12, 2020

This transcends across B2B and B2C. When he set out to create this world-class brand that would be recognized as one of the finest hotels in the world, he said that the way to do it wasn’t to be over the top every time, but just to be better than average. Wouldn’t it be nice if the government caught onto this? Shep: Yeah.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

The Product Guy

MARCH 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Userpilot

MARCH 21, 2024

User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand. Behavioral data delves into how ideal users make purchasing decisions and interact with brands. Create your customer personas either using software such as Hubspot or customizing an online template.

Data Visualization 101

Data Visualization User Testing Customer Experience Customer Feedback 101

Userpilot

OCTOBER 15, 2022

B2B customer experience differs from B2C because it’s rooted in building trust over the long term. B2C sales cycles are shorter so factors like speed are more important. Promote social proof in your marketing by highlighting customer reviews , testimonials, and case studies. Why is customer experience important in B2B?

Customer Experience 96

Customer Experience B2B User Testing Customer Feedback 96

Gainsight

AUGUST 22, 2019

For others, CS is taking on more revenue-related activities , like upsell and expansion, or marketing-related activities like advocacy —be it reviews, event speakers, advisory councils, success stories, and more. . B2B might work differently than B2C. Responsibilities will shift and so will KPIs.

Customer Experience 20

Customer Experience Customer Feedback User Testing Marketing 20

Userzoom

MARCH 28, 2018

We now live in a world where one disgruntled customer can really screw-up and damage a brand, and so we need to be taken seriously. I can write code. And the reason is because there is a realisation that actually, in the world we live in, it’s pretty much impossible to define your own brand identity.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. How brands use concept testing: Todoist conducted 30-minute interviews with users to validate a new feature. Get feedback on different messaging and ads to find which resonates.

User Testing 99

User Testing Feedback Software Product Research Analytic Tools 99

Userpilot

SEPTEMBER 23, 2022

Increasing customer retention by 5% leads to an increase in profits by 25% – 95%, due to the extreme costs of customer acquisition. trillion yearly due to customer churn. Unhappy customers leave negative reviews, “warning” others against a product or service they consider ‘bad.’ Notion tooltip.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Intercom, Inc.

JULY 9, 2020

But then we also had a lot of brand campaigns, so that could be even offline things like we advertised on the Time Square, New York City with huge banners on Atlassian to just drive that brand forward. And that’s resulted in more direct visits from people, but also in more brand searches. We also did a lot of co-marketing.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Product Talk

DECEMBER 7, 2022

Whether you are brand new to conducting customer interviews or have conducted hundreds of customer interviews, this guide will cover everything you need to know including: What are customer interviews? If you work on software that your internal colleagues use (e.g. Tweet This. Who should conduct customer interviews?

User Testing 197

User Testing Reporting Tools Customer Experience Research Software 197

Userpilot

NOVEMBER 20, 2022

You can also find distinct differences in ACV between B2B and B2C companies. An RJMetrics study revealed that the average B2B user has an ACV of $1,080, which is more than 10 times that of a B2C customer – $100. Here, the image shows how Userpilot enables you to trigger a promo code. Annual Recurring Revenue (ARR).

Feedback Software 97

Feedback Software Onboarding KPIs Customer Experience Customer Feedback 97

Gainsight

DECEMBER 21, 2020

It’s one reason many companies are starting to use Gainsight as the foundation for their customer marketing efforts as word of mouth is just as crucial in the B2B world as it is in B2C. . Once you identify them, you can reach out to generate positive reviews.

Customer Experience 52

Customer Experience B2C Software Review Management 52

The Product Coalition

JULY 17, 2018

Motto: We help brands & enterprises prepare for a future dominated by post-PC technologies Customer quotes: “Everything they’ve delivered so far has been very polished. On top of that, it offers digital design, development and branding strategy development. They’ve been using their heads.”? CEO at MysteryVibe 4.

Research Software 60

Research Software Weak Development Team Development CTO Coach 60

Userpilot

MARCH 15, 2022

There has been a rising demand for self-served support among B2B and B2C customers. Referral – when users like your product enough to become brand advocates. You also need to account for the remaining overheads, such as: Sales CRM software. Want to achieve product growth and build product experiences code-free?

Onboarding KPIs 94

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 94

Revulytics

DECEMBER 16, 2019

The majority of the attendees are from business and enterprise software/SaaS, consumer and web. Review Article: The Intersection Between Digital Transformation and a Barbershop Quartet by Dave Cliffe. A good mix of attendees from B2B and B2C software technology companies. Which industries are the attendees from?

Analytic Tools 76

Analytic Tools CTO Coach Research Software Technical Review 76

Andrew Chen

JUNE 25, 2019

Stage : Early-stage for B2C, an evergreen lever for B2B. The quality and experience with that supply will reflect directly on your brand, not theirs. Often not possible due to the business model. The main benefit is generally brand-building. Stage : Early-stage for B2C, an evergreen lever for B2B. Cost : Medium.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

The Product Coalition

FEBRUARY 23, 2022

It affects how the customer perceives your product and brand, influencing how much revenue potential you can tap into. In the B2C sector, charging by value metric is a fledgling concept and not every segment is used for it. patents, brand) human (i.e. producing hardware, software) intellectual work (i.e.

User Testing 130

User Testing Research Software Customer Experience Product Research 130

Gainsight

APRIL 27, 2020

On the other extreme are companies selling directly to consumers (B2C) or small customers (SMB). Two subcategories here: Organic: Growth in the number of people using the solution due to the growth of the company or teams using your solution. appeared first on Customer Success Software | Gainsight.

User Testing 71

User Testing Customer Experience Customer Feedback Feedback Software 71

Product Talk

MAY 10, 2023

For many product teams , continuous discovery is a brand-new way of working. Ellen: We had done a lot of consumer research upfront because our company started as a B2C. Who else at the company was engaging with your customers? Where did that knowledge come from? We had a lot of, “How do people interact with a walkie-talkie app?”

Product Research 130

Product Research User Testing Feedback Software Research Software 130