Userpilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. For SaaS, these B2B insights can encompass data such as: Businesses that are most likely to use your software. Their challenges and pain points.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

MARCH 24, 2024

Review generation user flow. For a B2C company like Spotify, they’ll need a music app user flow, an e-commerce payment flow, and so on. Once they fill it out, the user gets a unique referral code in their email. Review generation user flow Positive reviews help build social proof and make it easy to acquire new users.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

AB Tasty

MARCH 3, 2024

This means off-the-shelf code or simple spreadsheet formulas can compute statistics indices for decision, like the chance to win or confidence intervals about the expected gain. Due to the aforementioned reasons, the conversion rate is the starting point of all CRO journeys. However, conversion rate on its own is not enough.

Software Review 52

Software Review Systems Review B2C Technical Review 52

The Product Coalition

MARCH 23, 2022

While this article focuses on startups in B2B markets, we can extend it to B2C and B2B2C, while some considerations might be different. Microsoft, for example, depends on manufacturers (Dell/HP) and retailers (Best buy) to sell its software. Owning versus leasing of network equipment was another decision point required.

Startups 126

Startups Fractional CTO Technical Review Software Review 126

ProductPlan

MARCH 19, 2020

AI Product Management: Why Software Product Managers Need to Understand AI and Machine Learning. With the proliferation of AI into business it is easy to see applications to B2C and B2B products and services: Google Search / Photos / Translate, Alexa, Amazon Recommendations, Stitch Fix. AI isn’t just for tech giants, of course.

Artificial Inteligence 75

Artificial Inteligence Reporting Tools Software Review Data Visualization 75

The Product Coalition

AUGUST 3, 2022

These business transactions occur either as business-to-business (B2B), business-to-consumer (B2C), consumer-to-consumer (C2C) or consumer-to-business (C2B). Some eCommerce sites will also offer coupon codes and discounts on certain items, making it easier for shoppers to save money while still getting what they want?—?which

User Testing 120

User Testing Research Software Software Review B2C 120

Userpilot

FEBRUARY 18, 2021

I’ve recently noticed several big B2C and B2B brands have jumped on the personalization bandwagon. Or following up diligently to see if their problem has been solved. E.g. our tool allows Product Managers to create in-app experiences that boost feature adoption such as tooltips and walkthroughs without coding.

Analytic Tools 98

Analytic Tools Software Review Data Visualization Customer Experience 98

Userpilot

FEBRUARY 7, 2024

B2C companies tend to have higher trial conversion rates but lower customer lifetime values. Industry averages The average free trial conversion rates for SaaS companies are highly variable based on the industry they’re in — ranging from as low as 18.6% (Enterprise software) to as high as 29% (CRM platforms).

Customer Experience 52

Customer Experience User Testing Onboarding KPIs B2C 52

UX Planet

FEBRUARY 1, 2024

Here’s a generic template to get you started: Identifying UX User Personas for Enterprise Applications Special considerations for enterprise UX personas are crucial due to the unique context and demands of the business environment. This can range from onboarding new software to ongoing technical support.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Business of Software Conference

DECEMBER 14, 2023

As Gail Goodman said in her 2012 BoS talk, ‘ The Long, Slow SaaS Ramp of Death ’, these are all just mirages along the pathway to software company profitability. He connects this story to building a software company. What this means is, if you’re Adobe, you don’t have a choice but to buy a code review tool from us.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

Userpilot

JULY 16, 2021

They are the customers you should reach out to for reviews. More often than not, customers become detractors due to one of the two reasons: They aren’t getting the expected value from your product. More often than not, customers become detractors due to one of the two reasons: They aren’t getting the expected value from your product.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

The Product Coalition

AUGUST 21, 2019

The biggest differences between consumer buyers (B2C) and business buyers (B2B) is that the volume that is purchased and their preferences with pricing and being invoiced on payment terms over credit cards. As you gathered your new team members, you explained the WHY : Why should a company focus on B2B customers just as much as B2C?

B2B 60

B2B B2C Reporting Tools Customer Experience 60

Userpilot

SEPTEMBER 14, 2023

A dunning email is a transactional email with account information and an attached invoice used to remind customers about any due payment. Whether overdue payments are due to insufficient funds or erroneous billing settings, the inability to access your product (and all the data stored on it) can hurt the customer relationship.

Analytic Tools 104

Analytic Tools Data Visualization Customer Experience User Testing 104

Product Talk

FEBRUARY 2, 2022

This is only natural: Through years of bad habits, many of us have shown engineers that we only value them for the code they can write. Ellen took the engineers through several activities, including reviewing interview notes and an opportunity subset before brainstorming, grouping, and dot voting on the solutions to explore.

Product Research 231

Product Research User Testing Engineering Testing 231

Intercom, Inc.

DECEMBER 21, 2021

Amanda Renteria , CEO for Code for America. Code for America’s Amanda Renteria on defining the citizen experience. Amanda Renteria, CEO of Code for America, is a firm believer in this idea. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Hubert Palan , founder and CEO of Productboard.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Gainsight

NOVEMBER 1, 2022

It was a hard decision to make because no CEO wants to hire people and then have to let them go due to his/her business decisions. B2B companies like Box and Notion and B2C companies like Spotify and Headspace are a few great examples of PLG-led companies. appeared first on Gainsight Software. The next era of SaaS awaits.

Feedback Software 52

Feedback Software Customer Experience Technical Review User Testing 52

Product Talk

SEPTEMBER 1, 2021

Our ultimate goal at Human API is to have a B2C play where we create a marketplace for the consumer to do even more with their health data,” says Lisa. Clockwise from the top left, Codi Funakoshi, Product Designer, Rafa Salazar, Lead Software Engineer, and Lisa Orr, Senior Product Manager. Meet Lisa’s product trio at Human API.

Product Research 219

Product Research User Testing Technical Review Data Visualization 219

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. Ahead of the trend: Atlassian.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Pragmatic Marketing

JANUARY 13, 2020

Perhaps you recently negotiated the purchase of new software, outsourced a research product or hired an agency to help with product or content design. ” Not providing user reviews and referrals. Today’s buyers are used to having easy access to product reviews and user communities in a B2C context.

Research Software 91

Research Software User Testing B2B Software Review 91

Pragmatic Marketing

JANUARY 13, 2020

Perhaps you recently negotiated the purchase of new software, outsourced a research product or hired an agency to help with product or content design. ” Not providing user reviews and referrals. Today’s buyers are used to having easy access to product reviews and user communities in a B2C context.

Research Software 91

Research Software User Testing B2B Software Review 91

The Product Coalition

JUNE 4, 2016

Spectacular & Dangerous Road on Earth- Tianmen Mountain Road, Zhangjiajie, China ( [link] ) When we talk about product management in tech, usually we don’t explicitly distinguish between B2C and B2B. For type of product, B2C and B2B is just the first layer. Inside B2C / B2B, it can still be very different.

B2B 60

B2B User Testing Technical Review Customer Feedback 60

Userpilot

MAY 3, 2022

Inbound works really well for smaller SaaS businesses, whether B2B or B2C. Beyond software costs, you’ll also be spending hundreds of thousands of dollars a year on the salaries of your Director of Demand and SDRs. How is enterprise SaaS marketing different compared from acquiring and retaining users for an SMB?

Enterprise 98

Enterprise Strategy Marketing Outbound 98

Userpilot

JULY 26, 2021

One of the best product growth tools is Userpilot because it lets you implement contextual onboarding with its granular user segmentation features and no-code UI element styling engine. In both B2B and B2C, buyers want to self-serve. There was a big focus on how the software would fit into the company’s existing tech stack.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Gainsight

APRIL 10, 2023

B2B customers are expecting round-the-clock help (similar to B2C customers). A great example is the use of predictive analytics to identify customers who may be at risk of churning or using smart summaries to help prep for an executive check-in or Executive Business Review (EBR). This is where digital customer success (DCS) comes in.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

Nulab

SEPTEMBER 22, 2021

For B2C, you’ll need to find out things like age, location, marital status, education, income, ethnicity, religion, and other demographic details. Focus groups are a popular B2C method of data collection. This will shape your positioning and approach, so it’s important to give it due care and attention. Focus groups.

Positioning 69

Positioning User Testing Reporting Tools Data Visualization 69

Gainsight

NOVEMBER 23, 2022

Although an integrated self-service environment is already common in the world of B2C, we are spearheading this in B2B right now, And, as witnessed by Robin, the excitement is palpable. Our Favorite Moments From Pulse Europe 2022 appeared first on Gainsight Software. I cannot wait for Pulse 2023. The post Fired Up!

Feedback Software 52

Feedback Software Technical Review B2C Customer Experience 52

Userpilot

APRIL 20, 2022

Here’s what we found from our study of various trials and industries: The B2B sector benchmark is between 14-and 25% due to the complexity of the SaaS products involved. B2C companies typically offer straightforward solutions to end consumers, and longer trial periods, so the benchmark is 57%. Don’t like coding? Userpilot.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

JULY 30, 2021

Type of product (B2B, B2C). It’s likely increased even more in the past two years due to the following trends: The SaaS industry has continued to grow. Other days could be spent fixing a critical issue with the software while providing a workaround to customers. Adjacent roles (customer success, design, product marketing, etc.).

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

ProductPlan

AUGUST 23, 2022

Those people will attempt to use the product to solve problems, improve processes and outcomes, or—for B2C products —to simply have a little fun, distract themselves, connect with others, or learn something new. Your product will integrate with accounting software, CRMs, and inventory systems. Why Customer Empathy Matters.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

Userpilot

DECEMBER 21, 2022

B2C apps tend to have a higher DAU/MAU ratio than B2B apps. Userpilot is a code-free platform that helps track and improve product analytics metrics at every customer journey stage. Let’s review how Userpilot can help you track and optimize product analytics metrics. Get a Userpilot Demo and see how can do it code-free.

Analytic Tools 98

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 98

Gainsight

APRIL 17, 2019

The move to the cloud and to software-as-a-service (SaaS) models changed a lot of things about business. Yet for many cloud CEOs, the only part of their business that they are the most blind about is the aspect that’s most existential to being a software company—namely the product. In reviewing a feature. Business has changed.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Customer Experience 79

Innovatemap

OCTOBER 15, 2020

As digital products continue to take a front seat in both the B2C and B2B markets, some shifts have occurred that are worth looking into by existing revenue leaders and product leaders — such as product-led growth. Remember when we received CDs in the mail for software products? How can product impact these three areas? Why should it?

Customer Experience 52

Customer Experience Software Review B2C Download 52

Gainsight

FEBRUARY 9, 2023

B2B and B2C. Time for an executive business review (EBR)? The post Unlocking Customer Success via Partnerships appeared first on Gainsight Software. None of them are groundbreaking! All over the world. And what’s more—the potential impact of each can be compounded when leveraged in unison. Contract up for renewal?

Customer Experience 52

Customer Experience Research Software User Testing Customer Feedback 52

Mironov Consulting

JUNE 27, 2020

B2B is lumpier than B2C.). Each promise eventually creates its own bit of chaos: escalations, account reviews, executive interventions, demands for quick fixes to hard problems. Building software is always uncertain, even if we’re close. Treat them like adults, build a long-term relationship. On The Margin.

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Mironov Consulting

AUGUST 8, 2017

Especially in B2C or B2B2C markets where our tech is part of a long value chain: perhaps our software helps some employee collect data to tune a service that improves delivery of some consumer product… Creating real-world value is a multi-step process involving many players. See personas 4 and 7.” Wasted energy.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

ProductPlan

OCTOBER 1, 2020

We’ve written about the best conferences for product managers here —today let’s review the can’t miss conferences for product leaders (executives, C-Suite, and the like). Software as a Service has become the predominant business model for B2B software. 14 Can’t Miss Conferences for Product Leaders. SaaStr Annual.

Research Software 86

Research Software Onboarding KPIs Technical Review Agile 86