Mind the Product

AUGUST 9, 2019

Sippey references a tweet – “My bank’s iOS app let me know it now offers ‘podcast streaming’ and I really need to talk to the product manager” – and asks if the banking customer is confused, what does it say about the bank’s internal teams? The focus is on imagining the future you want to be in.

Product Research 137

Product Research Product Management Product Manager Feedback Software 137

Modus Create

FEBRUARY 20, 2024

A few months ago, I joined Arman Eshraghi (CEO and founder of Qrvey , provider of embedded analytics for SaaS applications) on his podcast SaaS Scaled to share my experience launching SaaS products. However, when we launched the app, the bank went silent and didn’t want to buy it anymore.

Analytic Tools 59

Analytic Tools Customer Experience Marketing User Testing 59

Modus Create

MARCH 14, 2023

It shifted its focus away from children to their parents, i.e., banking on nostalgia to drive sales. DBS Bank — Higher Productivity with Process Automation Banking DBS Bank’s Institutional Banking Group’s relationship managers used to prepare detailed financial analyses for each credit application.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

UX Planet

FEBRUARY 1, 2024

It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings. Bank-level security for user data. Integration with bank accounts for seamless expense tracking.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Reporting Tools 98

Lenny Rachitsky

MARCH 26, 2024

PM or VP), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), and my swag store (great gifts for your favorite PM, or yourself!) APIs are everywhere— Meta , Etsy , OpenAI , your bank , your doctor , the weather. Subscribe now P.S. Don’t miss my PM recruiting service (to hire your next Sr.

Product Management 105

Product Management Product Manager Data Visualization Management 105

The Product Coalition

MARCH 15, 2023

The importance of good user onboarding Given the variety of different fintech apps available, like banking apps, and trading platforms, convincing people to download yours is a challenge. The KYC process shouldn’t remind users of the stress of visiting the physical bank, but rather like a seamless part of the registration process.

Onboarding KPIs 125

Onboarding KPIs Analytic Tools Research Software Data Visualization 125

Sequent Learning

OCTOBER 28, 2018

Masters of product management is a podcast series that captures the ideas, commentary, and lessons learned from product management thought leaders across the globe. You can listen to this episode and many others on our podcast website, Masters of Product Management , or on Apple Podcast, and don’t forget to subscribe!

User Testing 40

User Testing Product Marketing Feedback Software Analytic Tools 40

Dear Strategy

SEPTEMBER 15, 2021

For those of you who are regular followers of the Dear Strategy podcast and blog, you know that, beginning with this episode, we will be moving away from answering direct strategy questions, and moving toward discussing real-world applications of some of the concepts that we’ve been discussing here over the past 4 years.

Messaging 52

Messaging Product Strategy Strategy Blog 52

Fearless Product

APRIL 13, 2020

Episode transcripts with more resources can be found at Fearless Product Leadership Podcast. Episode transcripts with more resources can be found at Fearless Product Leadership Podcast.

Feedback Software 40

Feedback Software Systems Review Banking Technical Review 40

Fearless Product

APRIL 13, 2020

Episode transcripts with more resources can be found at Fearless Product Leadership Podcast. Swapna Malekar, Product Lead, RBC Royal Bank of Canada. Episode transcripts with more resources can be found at Fearless Product Leadership Podcast. Swapna Malekar, Product Lead, RBC Royal Bank of Canada.

Feedback Software 40

Feedback Software Systems Review Banking Technical Review 40

Fearless Product

APRIL 13, 2020

Episode transcripts with more resources can be found at Fearless Product Leadership Podcast. Swapna Malekar, Product Lead, RBC Royal Bank of Canada. Episode transcripts with more resources can be found at Fearless Product Leadership Podcast. Swapna Malekar, Product Lead, RBC Royal Bank of Canada.

Feedback Software 40

Feedback Software Systems Review Banking Technical Review 40

Alchemer Mobile

APRIL 24, 2018

The feature gives people the ability to transfer money to their bank account via their debit card in a matter of minutes. One of the projects that I’ve worked on that I’m most proud of is the Duolingo Spanish Podcast. We launched it this past December, and it quickly reached the #1 spot in the Apple Podcasts charts.

User Testing 203

User Testing Customer Experience Artificial Inteligence Naming 203

Intercom, Inc.

DECEMBER 9, 2021

If you enjoy our discussion, check out more episodes of our podcast. It’s going through a whole bank of options and trying to pick the one that matches the feel of the brand. You can leave a review on Apple Podcasts or your preferred podcast platform, or let us know on social. What does your brand sound like?

User Testing 138

User Testing Transportation Customer Experience Research Software 138

Product Innovation Educators

SEPTEMBER 21, 2020

The insights that Scott shares with us are from a new book he co-authored with a title that is perfect for this podcast— Eat, Sleep, Innovate. 27:01] Open innovation at DBS Bank: Over the past few years, DBS Bank transformed into a digital pioneer. Summary of some concepts discussed for product managers. [4:28]

Data Visualization 83

Data Visualization Analytic Tools Product Management Product Manager 83

Bain Public

DECEMBER 5, 2022

Welcome to our new interview series, where we ask product podcast hosts to answer 5 questions on different product topics. JJ also hosts the Product Voices podcast where she interviews experts on important product management and business topics. Example: Pay.com (e-wallet company): Source We are not a bank. We disrupt banking.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience User Friction 52

The Product Cafe

JUNE 16, 2023

An escape that’s yours for the taking provided you've got a spare $3,499 tucked away in your piggy bank. No, I'm not suggesting you pick up meditation or move to the mountains (though both sound great); I'm talking about a whole different dimension of escape. My dreams of escaping Monday morning meetings have never seemed more vivid!😅

Product Management 52

Product Management Product Manager Vision Management 52

The Product Coalition

SEPTEMBER 4, 2019

Don’t play with your health and see a professional if it persists) You never run out of product articles/podcasts/books to read up on. You (hopefully) spend a little time at the end of the workday, trying to replenish your emotional bank. You know that insomnia comes with the job. But seriously, it should not stay.

User Testing 60

User Testing Product Research Banking Research Software 60

Product Innovation Educators

APRIL 1, 2024

” He is founder and CEO of CXFormula , which works with entrepreneurs to Fortune 100 companies including Nike, Universal Studios, Burger King, Bank of America, and others. Summary of some concepts discussed for product managers [2:26] What is the customer experience journey?

Customer Experience 92

Customer Experience User Friction User Testing Automotive 92

Mind the Product

JANUARY 16, 2020

Historically, jobs in investment banking or management consulting have been the popular choice for MBA graduates in the US. Podcasts: Mind the Product also has a great podcast series called The Product Experience if you prefer to listen during your commute.

Data Visualization 114

Data Visualization Customer Experience Customer Feedback Transportation 114

The Product Coalition

JUNE 13, 2021

Worked in commercial banking as an underwriter. I got invitations to speaking engagements at events and on podcasts for the first time in my life. Here are some examples of what these people did before becoming product managers: Owned a comic book store for 10 years. Worked in a yogurt factory as a process engineer.

Books 129

Books User Testing Customer Feedback Advertising 129

Dear Strategy

NOVEMBER 21, 2018

For example, I as a banking customer (Actor #1), expect to interact with my bank (Actor #2) through some type of a banking app (System). all become individual use cases that can then be used to help the bank design a system that will ultimately accommodate all of my needs. Dear Strategy: Episode 069. ###.

Research Software 45

Research Software Strategy Banking User Testing 45

Intercom, Inc.

NOVEMBER 3, 2022

Despite having started her career in banking and finance, when Natasha moved to Bulb, a renewable energy supply company based in the UK, she encountered the challenges of scaling a support team firsthand. If you enjoy our discussion, check out more episodes of our podcast. For Natasha, the answer is a resounding yes.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Intercom, Inc.

SEPTEMBER 12, 2019

He joined me this week on the podcast for a conversation that ranged from his experiences at Myspace to how to eliminate biases to practical advice for design leaders. If you enjoy our conversation, check out more episodes of our podcast. Short on time? What follows is a lightly edited transcript of the episode. Do no harm.

Research Software 112

Research Software Data Visualization User Testing Customer Experience 112

Userpilot

AUGUST 30, 2023

She runs a PLG newsletter with over 12,000 subscribers and the “Productea with Leah” Podcast. He has over 7 years of experience as a product manager and has worked across different industries: B2B SaaS, telecommunications, and banking. Product growth speakers. Connect with Leah on LinkedIn. Connect with Matt on LinkedIn.

Customer Experience 99

Customer Experience User Testing Customer Feedback Research Software 99

Mind the Product

MAY 5, 2020

For Google Home , this means voice control to enable general use, to make calls to friends and family, and to access entertainment such as music, podcasts and films. The customer can also speak to a bank employee in the same web chat portal. Language, culture and technology constraints should be considered too.

Reporting Tools 112

Reporting Tools Research Software Product Management Product Manager 112

UX Studio

FEBRUARY 15, 2024

” Design Aloud Podcast | Season 03 Episode 04 Listen and follow Design Aloud: Spotify | Apple Podcasts | Google podcasts Episode details Viktor Eperjesy has vast experience as a Business consultant, Product strategist, and now as an Innovation Portfolio Lead. I’m really happy that you said yes to this podcast.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Intercom, Inc.

DECEMBER 20, 2022

As is tradition on the podcast, we have assembled an assortment of clips from some of this year’s best conversations on the show. And I think this podcast might be an example of it. They would get this money in their bank account and everything, but it was like they lost all of their purpose. In January.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Intercom, Inc.

JULY 26, 2018

I hosted Josh on the podcast for a conversation that ranged from the benefits of launching as quickly as possible to the pros and cons of accepting funding series. If you enjoy the conversation, check out more episodes of our podcast. Even if nobody listens to the podcast I’ve still gained something, which is cool.

Feedback Software 137

Feedback Software Analytic Tools User Testing Product Research 137

Product Innovation Educators

DECEMBER 17, 2018

We discuss them on this podcast frequently. I saw this firsthand when I got to go into people’s homes and observe their banking habits. We discuss them on this podcast frequently. I saw this firsthand when I got to go into people’s homes and observe their banking hab.

Feedback Software 72

Feedback Software User Testing Product Management Product Manager 72

Intercom, Inc.

JUNE 30, 2022

If you enjoy our discussion, check out more episodes of our podcast. For example, it had one line for your interest from your bank or building society account. To preserve the value of surveys and not exhaust customers with constant questioning, do fewer, much smaller surveys. What follows is a lightly edited transcript of the episode.

Feedback Software 239

Feedback Software Reporting Tools Research Software User Testing 239

Johanna Rothman

OCTOBER 30, 2020

In videos, podcasts, all kinds of “thought leader” work. When I teach writing, I recommend writers have two “lists” of ideas: The idea bank, the topics you might want to write about, at some time. He’s pretty sure a colleague, John, is plagiarizing his blog posts. Not in writing, but in conversation.

Information 107

Information Consulting Agile Books 107

UX Studio: Product Management

FEBRUARY 13, 2020

He also explains that you would never ever experience the same extremes of emotions whilst going to a bank as you do when your favourite team wins the ball game with a last-second field goal attempt. I don’t know about you but I never felt like this when visiting my bank. Those are the games I like!

Data Visualization 85

Data Visualization Research Software User Testing Product Research 85

Indicative

MAY 25, 2018

That was the message of Indicative CEO Jeremy Levy’s session on “Deciding by Data,” which is also the theme of podcast he hosts. pointed out that her company’s target customers — people who work in the adult industry — often find it hard to get loans from banks because “banks impose moral judgments on them,” and call them high risk. “I

Research Software 53

Research Software Banking Certifications Customer Experience 53

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. Amplify status seekers by inviting them to appear on podcasts and webinars or have them speak at live events. Offer opportunities to share their knowledge in podcasts, webinars, videos, or at events. The Hierarchy of Advocate Needs.

User Testing 93

User Testing Customer Experience Customer Feedback Feedback Software 93

Mind the Product

NOVEMBER 13, 2019

. “My job here was to build financial payment products for consumers and banks and that was the beginning of my product management journey,” she says. She made significant achievements, including the build and launch of cardless payment products to over 10 banks in Nigeria. Oluwatobi Otokiti.

Product Management 106

Product Management Product Manager Customer Experience Management 106

ProductPlan

NOVEMBER 24, 2021

It could be a random comment from a board member, an anecdote from a customer, or something they picked up from a podcast or TED Talk. Months on the job have turned into years, and now you’re ready to step up, get some recognition, increase your responsibilities, and maybe put a little extra coin in the piggy bank.

Technical Review 100

Technical Review Product Management Product Manager User Friction 100

Product Innovation Educators

NOVEMBER 7, 2022

There was a fintech firm that sold to banks everywhere from Zimbabwe to the UK. These banks had very different needs based on the economics and regulations of their countries, which created a lot of variability in what customers want. The good, better, best model has a progression laid out as customer move up in maturity.

B2B 88

B2B User Testing Banking Customer Experience 88