The Product Coalition

DECEMBER 31, 2023

As you might have noticed from reading this blog, I share many stories related to my personal relationships as a means to talk about product leadership. I met my husband when I was 29, so prior to meeting him I had a long time to experience and practice dating. And one of the best ways to do so is to see what worked for you so far.

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Userpilot

MAY 25, 2022

Applying knowledge base structure best practices can help users get answers faster in a self-service world. This article outlines the best practices for creating an ideal knowledge base structure. Here are the best practices for building an in-app knowledge base: Have a search function and an easily navigable interface.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Product Talk

AUGUST 4, 2021

I know many authors who use their blog as a way to test content. But blog analytics (views and shares) don’t track impact. I posted an excerpt from the chapter as a blog post and got some brutal (but necessary) feedback that my writing was long-winded and repetitive. I wasn’t willing to hope. Tweet This. That was a start.

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Product Talk

FEBRUARY 8, 2023

Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team.

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Research Software Feedback Software Analytic Tools Customer Communications 174

UX Planet

DECEMBER 21, 2023

Source: [link] You can also define your structure by categorizing elements and UI templates into categories or sections. To do this, you can use one of the following practical approaches: 01. Create categories by content type. Blog : Components used to display articles and other content. Make an alphabetical list.

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Naming Document UX Reference 90

Userpilot

OCTOBER 4, 2022

What are the main categories of adopters? The adopter categories divide consumers into groups depending on their readiness to use new products or innovations. This category of adopters wants to protect their social status, so they’re more cautious to support products. What are the five types and categories of adopters?

Feedback Software 97

Feedback Software User Testing Product Research Customer Feedback 97

Usersnap

AUGUST 25, 2023

In this article, we explore the use of breadcrumbs on websites and discuss some best practices for applying breadcrumb trails to your own website or application. e-commerce site visitor might land on a product page, the product might not be a good match, but the visitor might want to view other products from the same category).

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User Testing Customer Experience Customer Feedback Travel 52

Userpilot

JANUARY 5, 2023

In this article, we will discuss everything you need to know about NPS follow-up questions, examples, best practices, and how to create one. NPS survey respondents can be divided into 3 categories: promoters (9-10), passives (7-8), and detractors (6 or lower). What are the categories of NPS respondents?

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Data Visualization Feedback Software Customer Feedback Customer Experience 90

Product Talk

SEPTEMBER 20, 2023

It remains one of the best product books ever written,” says David. I loved how it took product discovery and broke it down into the practical, applicable steps to follow along with the principles,” says Trevor. The Advantages and Disadvantages of Figma and FigJam “I feel that the best tools should get out of the way,” says David.

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Data Visualization Analytic Tools Research Software Product Research 250

The Product Coalition

JANUARY 26, 2024

But instead of gold, you are searching for insights that are relevant and have practical application in the context of your work. Future-Backwards Exercise: Bring relevant stakeholders together to imagine the best and worst possible futures that could happen given the company’s current vision, strategy, and market conditions.

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User Testing Product Research Research Software Data Visualization 108

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Best product marketing tools.

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Userpilot

JUNE 28, 2023

Most important customer feedback questions to ask The best feedback questions encourage users to tell you about their experience. Let us now consider different question categories and the most important questions you can ask in each. Sample questions in this category include: 1. It includes questions like: 1.

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User Testing Customer Feedback Customer Satisfaction Feedback Software 97

Indicative

SEPTEMBER 8, 2020

Real-World Applications: Practical Data Visualizations. This section will equip you with a short overview of 3 types of practical, every day charts. slices) within a complete category (e.g., The bar chart is most useful when you’re dealing with categories that represent different proportions. Let’s get to it.

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Data Visualization Analytic Tools Customer Experience Customer Feedback 126

Product Talk

APRIL 7, 2021

So I’m excited for all of your questions and to help all of you get even better at your discovery practice. She is my blog editor and also helps out with a variety of content marketing activities for Product Talk. Which looks best? Your outcome is helping you determine what’s the best opportunity to go after.

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Product Research User Testing Research Software Data Visualization 217

Userpilot

OCTOBER 18, 2022

The Product Experience is a podcast from Mind the Product and it features some of the best speakers and experts who take part in their meet-ups and conferences. That’s one of the reasons we’ve come up with our curated list of the best product management podcasts. Together, they investigate ‘everything product’. Recommended episode.

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Analytic Tools Product Management Product Manager Feedback Software 97

Userpilot

NOVEMBER 30, 2022

In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! Userpilot is the best value-for-money knowledge base tool on the market. Customer service knowledge base best practices for SaaS.

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Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Want to see how it works in practice? Keep reading! Run A/B tests of your surveys to see which ones get better responses.

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Product Research User Testing Feedback Software Customer Feedback 94

Userpilot

OCTOBER 30, 2022

Analyzing customer data lets you understand user behavior, develop customer-focused marketing practices, and increase customer lifetime value. There are four categories of customer analytics: descriptive, diagnostic, prescriptive, and predictive. Userpilot, Mixpanel, and Hotjar are the best 3 customer analytics platforms.

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Data Visualization Analytic Tools Customer Feedback Feedback Software 97

Userpilot

JULY 31, 2023

Create a practical marketing strategy and run different marketing campaigns: Define communication channels and approach (i.e. Here are the main categories of tools and examples of software from each: Project management tools: Trello, Asana, ClickUp, Jira, and ProdPad to rack tasks and improve team productivity. Turing Fest.

Product Marketing 95

Product Marketing Onboarding KPIs User Testing Marketing 95

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. The first and the best way right now is, if you look at the bottom of your screen right now, you’ll see the Q&A area.

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User Testing Webinar Data Visualization Feedback Software 173

Nulab

AUGUST 18, 2020

In his talk, Duc shared about how his company works with clients, some of the collaboration tools they used, their Agile/Scrum practices powered by Backlog, and their experience and best practices in using Backlog for project management. Check out the full event video: Highlights: On sprint planning and WBS planning: .

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Userpilot

JUNE 25, 2023

Best practices like contextual survey triggers, keeping surveys short, and using the right tool to collect/analyze survey results can streamline the process of gathering customer feedback. CSAT surveys are best used when you want to monitor the response of your customers to a specific product change.

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Customer Satisfaction Product Research Customer Feedback Customer Experience 96

Userpilot

DECEMBER 15, 2022

Best practices for creating NPS surveys. Then, divide respondents into three categories: Promoters (9 or 10), Passives (7 or 8), and Detractors (0-6). Here are some best practices for creating and distributing NPS surveys: Segment users to make sure you are collecting data from the right customers.

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Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

OCTOBER 25, 2022

6 practical tips to create an effective self-service portal. Have clear categories. Best self-service portal software and what they do: Userpilot: Help center and in-app messaging. Both channels are important, and they have their unique strengths, so it’s always best to combine them. Have clear categories.

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Data Visualization Analytic Tools Customer Communications Customer Experience 95

Sachin Rekhi

JANUARY 26, 2020

Objective examples: Launch an edit button on Twitter Redesign Facebook's profile page Build the world's best web browser at Google Launch a redesigned signup flow that reduces the number of steps required on Amazon. Any team within an organization is best served by having no more than 3-5 OKRs. Draft Reviews.

Customer Experience 205

Customer Experience User Testing Customer Feedback Weak Development Team 205

The Product Coalition

MAY 8, 2023

The best way to retain — and acquire — customers is to be customer-centric and build what they tell you they need. Tip: Customer success teams have to think about how best to present feedback to Product so that it will be useful to them. Read more: Best Trello alternative for tracking product feedback 3. Collect user stories.

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Feedback Software User Testing Customer Feedback Research Software 136

Intercom, Inc.

APRIL 18, 2019

They didn’t know it at the time, but they had also created an entire business category: an on demand, short-term rental marketplace, which has shot the value of their business north of $38 billion. As the likes of Airbnb, Uber and Apple have found, creating an entirely new category can be a lucrative business.

Outbound 112

Outbound Customer Experience Education Airlines 112

Userpilot

APRIL 28, 2023

In this article, we’ll explore why you need a knowledge base, its core elements, how to build a knowledge base for your product, and the best knowledge base tool. With its many features , Userpilot is the best knowledge base tool to help you create an in-app SaaS knowledge base for your customers. Let’s dive in!

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Analytic Tools Feedback Software Research Software Data Visualization 82

Imaginary Cloud - Design

JULY 2, 2020

They laid down the first basic standards and foundational best practices. You know, I like to be hands-on, learn with practice rather than just knowing the theory”. And I follow some blogs”. Those books could be summarized without much loss in a blog post or podcast. Those books were an important step forward.

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Books Technical Review Research Software Data Visualization 138

Userpilot

JANUARY 26, 2023

NPS is measured on a scale of 0-10 and then respondents are segmented into three categories based on their scores: promoters, passives, and detractors. However, it can be difficult to know the best time to trigger feedback if you don’t understand your customer’s journey. Userpilot also makes analyzing survey results easy.

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Feedback Software Customer Feedback Customer Experience User Testing 95

Userpilot

OCTOBER 1, 2022

Notification UX design best practices: Make notifications valuable by sending the right message to the right user at the right time. Carry out A/B testing on multiple notification design variations to find one that your users respond to best. Notification UX design best practices. What are notifications?

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

APRIL 25, 2022

You can break it down into two major categories: function and opportunity friction. That’ll give you the best chance to surface actionable steps to improve things. Now we’ve covered the core concept of friction, let’s explore two of the major categories. What does that look like in practice?

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Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JANUARY 17, 2023

To help you, we have put together this article with different types of friction, and practical steps to create seamless customer experiences and drive product growth. Best practices for frictionless customer experiences: Simplify the signup process — don’t make it unnecessarily long. Pages analytics.

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Customer Experience Analytic Tools Feedback Software Data Visualization 97

Userpilot

MARCH 21, 2022

Here are a few best practices for in-app messaging that will help you engage active users and take your in-app campaigns to the next level. In-app messages are also called in-app messaging or in-app notifications, though push notifications do not fall under this category. What are the pros and cons of in-app messages?

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Feedback Software Messaging User Testing Customer Feedback 98

Userpilot

MAY 17, 2022

Closing the customer feedback loop is an important practice for SaaS companies as it’s often the thin line between churn and customer retention. The customer feedback loop is the practice of collecting feedback from customers and acting on it. Do you collect feedback and user sentiment regularly and act on insights? Then repeat.

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Product Research Feedback Loop Feedback Software User Testing 94

Userpilot

MARCH 31, 2023

Some analytics categories in SaaS are the journey , experience , engagement , behavior , retention , and loyalty analytics. In SaaS, analytics is the practice of collecting and analyzing customer data to understand how they engage with your company’s product or service. Categories of customer analytics.

Data Visualization 96

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 96

ProductPlan

JANUARY 31, 2019

As product management continues to evolve, many new practices have been put in place to optimize product teams. In this blog post, I’ll share an overview of this new role, explain what product operations does, and take a look at how product operations might be helpful to growing product teams. But how does that look in practice?

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