The Product Coalition

DECEMBER 22, 2021

Add value to your team whilst getting to grips with software concepts If you’re coming to product management from a non-engineering background, there’ll be times during the first few months where you’ll feel lost. It can feel like you’re spending all your energy just trying to keep up with technical conversations.

Engineering 112

Engineering User Friction Product Research Product Management 112

Mind the Product

OCTOBER 10, 2019

In this blog we’ll share our own personal experiences, and consider how mental health problems such as imposter syndrome, anxiety, depression, or stress affect us as product people. At Mind the Product London last year, Rik Higham shared research showing that 70% of us suffer from imposter syndrome.

Technical Review 180

Technical Review Product Research Weak Development Team Customer Experience 180

Intercom, Inc.

APRIL 19, 2018

Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. The concept was the foundation for his popular talk and ultimately his classic, long-form blog post.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Userpilot

FEBRUARY 5, 2021

Product management roles have experienced steady growth in recent years. The role of a Product Growth Manager (also Growth Product Manager) is an extension of the role to keep up with the evolving industry trends. Contents: Who Is a Product Growth Manager?

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Analytic Tools 105

Intercom, Inc.

OCTOBER 17, 2018

When you think of Intercom, you probably think of software, our Messenger, perhaps this blog. Let me explain. These are meticulous comic-book style portraits filled with insights, details and jokes compiled by the employee’s manager and team to represent that person’s life both inside and outside the office.

User Testing 151

User Testing Customer Feedback Feedback Software Software Review 151

Intercom, Inc.

FEBRUARY 25, 2021

Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it. Here are some of our favourite takeaways from the conversation: 1. We have to talk to customers.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Product Innovation Educators

MARCH 23, 2020

How product managers can find a new angle on problems and be better problem solvers. One of the most powerful tools available to product managers and innovators is, wait for it… reframing! Our guest is a master at reframing, teaching organizations how they can use this powerful approach.

Presentation 123

Presentation Data Visualization Product Research Books 123

UX Studio

JULY 31, 2023

Building a digital product or service requires a team of people with different attitudes and backgrounds to work together on a daily basis. Admitting our mistakes can be uncomfortable, but it’s the first step in making a change and creating a supportive team environment when building digital products. What went wrong?

UX 72

UX User Testing Product Research Weak Development Team 72

Userpilot

NOVEMBER 17, 2022

If you’ve been in the SaaS or start-up space for some time, there’s no way you haven’t heard about ‘delightful products.’ And what can product managers do to build quality products that really delight users ? Let’s check it out! What are delightful products? Book the demo!

User Testing 96

User Testing Customer Experience Feedback Software Customer Feedback 96

Mind the Product

FEBRUARY 12, 2019

I believe the future of product management is product thinking. And product coaching is how we get there. I have worked with in product for most of my career. Building products for big corporates, small startups and scale-ups. Just adding more product managers, is not the answer.

Customer Experience 155

Customer Experience Product Management Product Manager Management 155

PMLesson's Ace the PM Interview

MAY 24, 2022

This article is a part of our series on BizOps. A role in BizOps gives candidates a uniquely influential position at a company. Business operations could entail: Marketing, Sales Operations, Web development, Copywriting, Brand management, Amongst many many other business activities. 💡 Hey there!

Analytic Tools 52

Analytic Tools Research Software Data Visualization Strategy 52

UX Studio: Product Management

SEPTEMBER 29, 2023

Your product strategy is already bulletproof — just make sure you’re not making any of these mistakes. I’m Sándor, a product lead and former product designer with 5 years under my belt. In 2020 I joined our CEO to launch a new website builder for writers. A product designer starts everything by collecting insights.

Product Research 56

Product Research Research Software User Testing Analytic Tools 56

Userpilot

JUNE 21, 2021

User stories are an Agile technique of defining product functionality and requirements. If you’re in a bit of a rush, here’s the TL;DR (although I would encourage you to keep reading to access the templates!). User stories focus on the user, not the product. Unless you’re a pickle lover, I suppose!). User Story Template.

User Testing 98

User Testing Customer Experience Product Research Agile 98

Userpilot

JUNE 29, 2022

Did you know that product storytelling increases the chances of your product being remembered by 2200% ? Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse.

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

Userpilot

FEBRUARY 3, 2023

From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Let’s take a closer look at what customer analysis is, its benefits, and how to get started. The two top customer analysis tools of our choice are Semrush and Userpilot.

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. SaaS User Persona Example -Userpilot: Product Manager 2. Creating a user persona can be hard sometimes.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

AUGUST 19, 2022

Both user personas and empathy maps are techniques used during the UX design process to understand users on a deeper level and create a product that resonates with them. User personas are fictional characters that represent archetypal users of your product or service. It answers the question: who are we designing for?

Data Visualization 98

Data Visualization Feedback Software Research Software Analytic Tools 98

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. Let me explain with a story. Francesca is a Product Manager. And Enzo’s work has no clear relationship to the product team’s work, which means it may be unclear how to make his work actionable. Meet Francesca.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Amplitude

NOVEMBER 12, 2018

Holly Hester-Reilly has a fascinating, experiment-driven meets systems-thinking perspective on product management. Prior to jumping into product roles at Shutterstock and Media Math, Holly studied chemical engineering, and practiced research science for several years. Thanks Holly. Why science?

Product Research 97

Product Research User Testing Research Software Customer Experience 97

Usersnap

SEPTEMBER 1, 2022

Our team here at Usersnap has also relied on customer feedback to help compile a list of what we believe are the best sentiment analysis software tools available on the market. . Many consumers let their emotions drive their purchasing decisions. This is what makes our company one of the best feedback widgets today.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Department of Product

OCTOBER 23, 2022

Product Principles – Examples for Product Managers Make decision making easier with inspiration from top product companies Product principles are used by product teams to help guide decision making. What colour should our homepage CTA buttons be?

Research Software 52

Research Software Product Research Product Management Product Manager 52

Userpilot

FEBRUARY 20, 2020

So your team deployed new product updates again this week. So to get their attention, you have to anchor your product update from the “ what’s in it for them ” perspective. Here’s how to do your product updates right. How many product request messages do you get every day? Personalize the updates.

Feedback Software 123

Feedback Software Onboarding KPIs User Testing Customer Experience 123

The Product HQ

FEBRUARY 1, 2023

Product management is an experience-heavy field that requires years of experience and knowledge of new product development , product launches, project management, and even things like a digital marketing strategy. The trick is to compile all that experience and knowledge into one product marketing manager resume.

Product Marketing 52

Product Marketing Marketing Management Management 52

Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Let's get into it. Product tours are a way of showing users the product features they need to learn in order to activate.

Analytic Tools 96

Analytic Tools Feedback Software Onboarding KPIs Software Review 96

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. Highly effective Product Managers (or what I call Exponential PMs) tend to be strong in all of these areas. This is based on studying, speaking with, and coaching PMs and product leaders. Let’s sample each layer, starting with… ??

Weak Development Team 95

Weak Development Team Development Analytic Tools User Testing 95

Intercom, Inc.

OCTOBER 3, 2019

Val has experience in a number of different sectors, having started out as a stage manager for operas before moving onto life as a virtual assistant and eventually setting up her own consultancy firm, Fix My Churn. If you enjoy our conversation, check out more episodes of our podcast. Short on time?

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

Intercom, Inc.

MAY 3, 2018

Product management is about solving problems. How can we help our users complete their job-to-be-done cheaper, faster or easier? Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. What follows is an edited transcript of our conversation.

User Testing 195

User Testing Customer Feedback Data Visualization Customer Experience 195

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. Paul: Hey Des, glad to be here.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. Paul: Hey Des, glad to be here.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Userpilot

FEBRUARY 17, 2022

If you’ve read Teresa’s Torres book, Continuous Discovery Habits , you’re probably familiar with her continuous discovery framework for building better products that are actually guided by user feedback. What is actually the “product role” in a startup? Product-led growth.

Product Research 98

Product Research Framework User Testing Research Software 98

Userpilot

JUNE 3, 2021

A few weeks ago, I ran a poll on LinkedIn and Twitter asking a simple question: Which human skill do you think is most essential to building great products? Managing conflict. There’s growing evidence that human skills may be the competitive edge for high performing product teams and organisations. Self awareness.

Product Research 98

Product Research Research Software Reporting Tools User Testing 98

Userpilot

AUGUST 26, 2021

You know how when you log into a SaaS product, you often notice the UI has changed or there are new options that weren't there before? That's SaaS product management hustling in the background to give you the best experience. And you had to own all the servers. Nightmare, right?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. Here are some of our favorite takeaways from the conversation: 1.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. Up until this point in the blog series, the focus has been all about establishing the framework. How price-sensitive are customers for this type of product?

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Userpilot

FEBRUARY 8, 2022

A product journey map is a key part of the product development and design process as it serves as a peek into how your users see and experience your product or service. It also enhances the overall product experience and improves chances of customers reaching the activation then retention stages. Let’s get started!

Data Visualization 98

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 98

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Before that, I was a general manager at Microsoft.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

ProductPlan

JUNE 4, 2019

Being a mentor to product managers is the ultimate form of paying it forward. Luckily there are many opportunities to mentor other product managers in ways that benefit both parties. Why mentor product managers? There are different reasons people consider taking more junior product managers under their wing.

Product Management 59

Product Management Product Manager Management Management 59