Product Talk

AUGUST 18, 2021

Most of these projects are framed in the solution space—they take the form of “build this feature” or “launch this program.”. For example, Netflix started as a DVD-by-mail service, iterated to streaming movies, and now creates its own original programming. This exercise will help you generate assumptions across all five categories.

Product Research 294

Product Research Research Software User Testing User Friction 294

The Product Coalition

NOVEMBER 23, 2021

A visibility score can tell you how easy the product category is to spot, look for analytical tools that mention this. Using Social Media Social media platforms enable users to identify influencers in their target market and trends around product categories they want to sell. Twitter sorts information by category already.

Branding 138

Branding Data Visualization Analytic Tools Reporting Tools 138

Alchemer Mobile

JULY 16, 2021

Product teams: Customer retention matters to product managers because it’s generally directly related to their mobile app experience. Without a feedback system in place, product managers won’t receive this feedback before it’s too late. When changes happen, intervene quickly before customers churn.

Customer Feedback 147

Customer Feedback User Testing Customer Experience Feedback Software 147

The Product Coalition

FEBRUARY 15, 2021

The spending in the wellness category will continue to grow given the rising popularity of the trend among the millennials. The sleep stories cover different categories: stories for kids, fiction, non-fiction, and a featured section to grab the user’s attention which certainly grabbed mine.

Customer Experience 177

Customer Experience Vision Branding Marketing 177

The Product Guy

APRIL 21, 2019

There is one key tool used by successful customer-centric businesses that most product managers disregard. From a product manager’s perspective, it’s important to focus on product-centricity, which means having a product or service that responds to customer needs and then getting as many customers as possible who have these needs.

Data Visualization 151

Data Visualization User Testing Customer Experience Product Research 151

Alchemer Mobile

OCTOBER 4, 2018

What many don’t realize is that customer churn can be largely managed with a few simple improvements to their app’s customer experience, and boosting retention doesn’t mean you have to completely reinvent the wheel. It’s also important to note that average retention rates vary across app categories. Do I have a loyalty program?

Customer Feedback 185

Customer Feedback User Testing Customer Experience Feedback Software 185

Product Management University

FEBRUARY 12, 2021

Identifying the biggest threats in your product/service category. In smaller organizations, the ownership usually falls on product management. The Ultimate Guide to Portfolio Product Management & Marketing. These can be new competitive threats, disruptive technologies, shifting business models, etc. Who Owns SWOT Analysis?

Data Visualization 147

Data Visualization B2B Customer Experience Customer Feedback 147

Userpilot

FEBRUARY 10, 2023

Build data-driven loyalty programs. Identify your loyal customers and onboard them into a loyalty program. Here are three ways to automate the process: Collect different types of data The customer intelligence process starts with data collection and customer data management. Build data-driven loyalty programs.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

The Product Coalition

DECEMBER 27, 2022

This development of the NFT market can be divided into two categories and is described in detail below. A number of the items accessible in the dashboard are the NFT price list, NFT description, NFT Categories, etc. which allow the user to communicate with multiple blockchain networks simultaneously.

Data Visualization 120

Data Visualization Technical Review Systems Review Software Review 120

Intercom, Inc.

AUGUST 31, 2021

They’re the type of messages your customers need to receive even if they’re unsubscribed from other categories of messages, like promotional ones. With our new multichannel transactional messaging capabilities, you can now manage all of your messaging – promotional and transactional – from one easy-to-use platform. Hi [name] !

Messaging 218

Messaging User Testing Reporting Tools Feedback Software 218

The Product Guy

OCTOBER 9, 2018

I became a product manager because I wanted to take a more strategic role at my company. First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder).

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. What is a customer education program?

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

DECEMBER 20, 2023

Natural Language Processing (NLP) enhances support ticket management by automating analysis and intelligent routing, leading to faster resolution. It involves programming algorithms that can process large volumes of data, recognize patterns, and improve their decision-making abilities over time.

Artificial Inteligence 102

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 102

Gainsight

AUGUST 4, 2022

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine. . Gartner is a company that delivers actionable, objective insight to executives and their teams.

Reporting Tools 105

Reporting Tools Analytic Tools Research Software Data Visualization 105

The Product Guy

MARCH 12, 2020

Fundamentally, being a Product Manager is all about making sure that the right decisions get made, and for me the hardest decision has always been “what shall we do next?”. I realised that most of our backlog items fell into one of two categories: solving for user needs, and solving for internal organisational needs. Better Decisions.

User Testing 162

User Testing Customer Experience Framework Product Research 162

PMLesson's Ace the PM Interview

JANUARY 6, 2022

Hiring managers at Google will make recommendations during these coding rounds based on your performance. It consists of only four categories, each consisting of four possible scores. These categories are Algorithms, Coding, Communication, and Problem-solving. Interestingly, the rubric is quite simple.

Software Review 52

Software Review Weak Development Team Software Engineering Technical Review 52

The Product Coalition

JUNE 1, 2023

Even in product management, the amount it costs to convert a new customer will impact your product’s marketing, price points, and overall roll-out strategy. As a product manager, it’s essential to map out this journey to ensure you’re addressing the right people with the right information at the right time.

User Testing 117

User Testing Customer Experience Customer Feedback Onboarding KPIs 117

Gainsight

JULY 11, 2023

But first, I want to thank the incredible Northpass team for building a leading company in a rapidly-emerging category over the past decade. Our vision is to elevate customer education into a mission-critical function at every company and build the #1 platform in the category. At that time, I was running a SaaS company.

Education 40

Education Vision Customer Experience Differentiation 40

The Product Coalition

AUGUST 3, 2021

The principle of PaaS is to reduce the configuration and management burden on information technology, allowing developers to focus on their applications. Even a simple CRM software or an online accounting software falls under this category. What enables PaaS?

Data Visualization 145

Data Visualization Document Technology Enterprise 145

The Product Coalition

AUGUST 23, 2023

It’s like chatting with a friend, but you’re communicating with a program or system that understands and responds to what you’re saying in a human-like way. There are 5 categories of interaction the Conversational AI can help. The strategy to connect to various systems can be programmed into plugins.

Artificial Inteligence 105

Artificial Inteligence Banking Technical Review Systems Review 105

Product Management University

JANUARY 2, 2017

Your product management maturity is gauged by the manner in which your organization approaches the planning, development, marketing and sales of its products and services as business solutions. Assessing Your Product Management Maturity Scale From 1-3. Wealth made simple: news and articles from IRC Wealth.

B2B 100

B2B Healthcare Government User Testing 100

The Accidental Product Manager

APRIL 10, 2023

Roku product managers are creating an ad-supported streaming strategy Image Credit: Mike Mozart The product managers at the streaming hardware provider Roku had a bit of a problem on their hands. Say Hello To Streaming Ads The product managers at connected-TV giant Roku are betting big on ad-supported streaming.

Product Management 65

Product Management Product Manager User Testing Reporting Tools 65

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? In this article, you’ll learn how to build a successful NPS program, and what tools you can use to collect customer feedback accurately. If you want to get started with your own NPS program, then read on!

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

The Product Coalition

MARCH 28, 2022

Ultimate Guide to Customer Lifecycle Management: Strategy- Part 1 Ultimate Guide to Customer Lifecycle Management- Part 2: Tactics and best practices In this part, we will cover tactics to optimize the success of the program at various stages using: Landing Page Optimization, Form Optimization and Progressive Profiling.

Customer Experience 131

Customer Experience User Testing Data Visualization Messaging 131

Modus Create

MAY 26, 2021

Semantics is the study of meaning when applied to linguistics, semiotics programming languages, and logic. You might be familiar with the application of semantics in a programming language, as distinct from syntax. The categories were: . Project Management. Product Management. Management. . Enter semantics.

Naming 105

Naming Product Research User Testing Research Software 105

The Product Coalition

AUGUST 3, 2021

They’ve made a significant mark in the email marketing space by expanding their product features to build sites, business intelligence, social media management, and more. Founded in 2001, Mailchimp has grown its user base to more than 11 million. What are the major issues with Mailchimp? Chat support for 1000 contacts.

Customer Experience 147

Customer Experience Analytic Tools Data Visualization Reporting Tools 147

The Product Coalition

MAY 10, 2023

Maximizing Product Success Through Effective Metric Utilization As a product manager, understanding how your product is performing is crucial for making data-driven decisions that drive success. Let’s say you are a product manager for a social media platform that allows users to share photos and videos.

Onboarding KPIs 116

Onboarding KPIs Data Visualization Feedback Software Research Software 116

Product Innovation Educators

JULY 4, 2022

How product managers can get customer insights from a community to create a competitive advantage. Summary of some concepts discussed for product managers. [3:15] From there, if we’re getting into a brand new category, we follow a fast-follower strategy. As we grow with new categories, the complexity grows exponentially.

Artificial Inteligence 108

Artificial Inteligence User Testing Feedback Software Customer Feedback 108

Centercode

APRIL 16, 2019

What are beta program metrics exactly? These are the types of questions that suddenly pop into the minds of product and program managers when an executive team comes looking for Key Performance Indicators (KPIs). Measuring Beta Program Success. I always recommend making a program metric roadmap. Why do I need them?

Customer Experience 65

Customer Experience User Testing Product Research Customer Feedback 65

Product Management University

MAY 14, 2018

It’s a mind numbing exercise for product managers and developers and in most cases a fool’s errand. Group features into categories based on the customer business goals they support, e.g., employee engagement, customer experience, regulatory compliance, differentiation etc. Four Steps to Simplify Feature ROI.

Differentiation 100

Differentiation B2B Framework Customer Experience 100

The Accidental Product Manager

SEPTEMBER 25, 2023

Advertising only works if your customers see it Image Credit: Nick Amoscato Every product manager wants to be responsible for a successful product. The DTC companies look especially promising to product managers in traditional media, such as television. For some DTC product managers, diversification is partly about protection.

Advertising 73

Advertising Product Management Product Manager Management 73

Johanna Rothman

AUGUST 12, 2020

If, as a management team, you're having trouble deciding on the project portfolio, you might find OKRs can help. Let's set the objective: “Establish New Product X as the premier product in its category.” . Now, you create 3-5 Key Results: Create and publish benchmarks to prove Product X leads the category in the next quarter.

Consulting 94

Consulting Development Marketing Management 94

The Product Coalition

OCTOBER 25, 2021

opening CPO Bootcamps more frequently and adding other programs (details soon), it is important for me to make sure I’m maintaining a decent work-life balance. Someone (engineering, BI, product analysts, or product managers) would need to know how to calculate the number that tells you the current metric value.

User Testing 168

User Testing Magazine Product Research Research Software 168

Mind the Product

SEPTEMBER 14, 2018

At #mtpcon San Francisco, he helped product practitioners to understand what innovation is, why innovation programs fail, and how we can help to change the conversation. The problem in managing innovation arises because companies don’t understand the differences in levels of uncertainty at different time horizons of the product lifecycle.

Customer Experience 167

Customer Experience User Testing Customer Feedback Product Research 167

eG Innovations

MARCH 11, 2022

As a result, certain categories of application program bugs are eliminated or substantially reduced by GC: Dangling pointer bugs, which occur when a piece of memory is freed while there are still pointers to it, and one of those pointers is dereferenced. Definitely good. But, as the adage goes, too much of anything is a bad thing.

Software Review 98

Software Review Customer Experience Education Definition 98

Userpilot

DECEMBER 3, 2021

The HEART framework consists of five categories – happiness, engagement , adoption , retention , and task success. The Google HEART framework aims to enhance the overall user experience of a software program. The HEART acronym is comprised of five categories: Happiness. This brings us to the next category.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

The Product Coalition

APRIL 27, 2020

Experience Design In part I of this series, we talked about why co-branded cards make sense and what does it take for banks to design a co-branded card program. In the current story, we look at the card management life-cycle and its different stages/ components. Do we charge an application fee for the program?

Branding 78

Branding Banking Customer Experience Download 78